Ordered front brakes for my BMW. Delivery was quick and the parts were exactly right. I've got non-standard wheels so the fitment wasn't obvious, but the support team sorted the order out for me befor... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Se mere
Virksomheden har svaret
I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Se mere
Virksomheden har svaret
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Bilreservedelsbutik
- Engrossalg af biltilbehør
- Bilreservedelsmarked
- Butik med biltilbehør
- Lydpotteværksted
Skrevet af virksomheden
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Kontaktoplysninger
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Storbritannien
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,3
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Online Automotive Ltd
Good Morning Darren
Thank you for your feedback! We're delighted to hear you were pleased with the product and the quick delivery. We appreciate your support and hope to have you in the future
Best Regards,
Online Automotive
Took a bit long for delivery but other…
Took a bit long for delivery but other than that great
10. marts 2026
Besvarelse fra Online Automotive Ltd
Good Morning Nicky
Thank you for your feedback! We appreciate your patience with the delivery and are pleased to hear you were happy with everything else. We hope to welcome you back again soon.
Best Regards,
Online Automotive
Ok if you don’t need the parts quickly.
The parts supplied were ok and correct, the packaging wasn’t great although robust, the items inside were just loose and banging together so were slightly damaged upon delivery. As it didn’t affect what it was ( exhaust) I used it anyway.
My biggest irritation was that when I initially ordered it I was explicit in asking that the parts were immediately available and would be promptly sent.
I was assured it would. It wasn’t.
I ordered on Monday morning, it should have arrived by Wednesday at the latest as it was on a 24 hour delivery.
It didn’t arrive on Wednesday so I called to ask where it was. It was only then it appeared to be sent.
It eventually turned up ( damaged) on the following Monday afternoon. 7 days!!!
I am not really impressed and although I eventually did receive the goods and at a fair price the hassle of getting them was not worth the saving.
The call centre did ok in helping although didn’t answer the phone after 4pm. Again more frustration.
I cannot just point the finger at this company as Royal Mail 24hr delivery was also partly responsible.
Not a great experience to be honest and not one I would rush to repeat.
20. april 2026
Besvarelse fra Online Automotive Ltd
Good Morning Nik
Thank you for taking the time to share your detailed feedback. We’re pleased to hear that the correct parts were supplied and that our team were able to assist, however we’re very sorry to learn about the delays, packaging issues, and overall frustration caused with your order.
We understand how disappointing it must have been, especially after you had confirmed availability and expected delivery times before placing the order. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We also appreciate your comments regarding the packaging, as items should arrive in the best possible condition regardless of whether the damage affects usability.
Your feedback has been noted and will be shared with both our dispatch team and courier partners to help improve our service moving forward.
Best Regards,
Online Automotive
Very impressive
Very impressive . Ordered my spare parts and received them the next day
21. april 2026
Besvarelse fra Online Automotive Ltd
Good Morning Simbarashe
Thank you for your fantastic review! We're delighted to hear you were impressed with the service and that your spare parts arrived the very next day. We appreciate your support and look forward to your next order.
Best Regards,
Online Automotive
Good parts at great prices
Good parts at great prices, good communication and fast delivery, part fitted my van lovely would definitely use again or recommend.
23. april 2026
Besvarelse fra Online Automotive Ltd
Good Morning James
Thank you for your great feedback! We're pleased to hear you're happy with the parts, pricing, communication, and fast delivery. We look forward to your next order.
Best Regards
Online Automotive
No follow up email after purchase
No follow up email after purchase. Left in the dark re delivery, tracking etc. Poor customer service overall. What does it take to send an email ??
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Online Automotive Ltd
Good Morning William
Thank you for your feedback. We’re very sorry to hear about the lack of communication regarding your order and the frustration this caused.
You’re absolutely right that clear order updates and tracking information should be provided as standard, and we understand how disappointing it is not to have received these. This is not the level of service we aim to provide, and we will be reviewing what happened to ensure it is addressed.
We appreciate you bringing this to our attention.
Best Regards,
Online Automotive
Great company I ordered a part and…
Great company I ordered a part and didn’t need it so I returned it no problem and refund was sent
5*
28. april 2026
Besvarelse fra Online Automotive Ltd
Good Morning Louie
Thank you for your eview! We're pleased to hear the return process was smooth and that your refund was handled without issue. We appreciate your support and hope to hear from you again in the future.
Best Regards,
Online Automotive
Besvarelse fra Online Automotive Ltd
Good Morning Krystian
Thank you for your feedback! We're glad to hear all the parts fitted perfectly and that delivery was fast. We appreciate your support and hope to hear from you in the future.
Best Regards
Online Automotive
Besvarelse fra Online Automotive Ltd
Good Morning Steven
Thank you for your feedback! We're pleased to hear the item was as described and delivered quickly. We appreciate your support and hope to hear from you in the future
Best Regards,
Online Automotive
Besvarelse fra Online Automotive Ltd
Good Morning John
Thank you for your feedback! We're glad to hear your order arrived quickly and that the items were spot on. We appreciate your support and look forward to your next order.
Best Regards,
Online Automotive
Besvarelse fra Online Automotive Ltd
Good Afternoon Cheryl
Thank you for your feedback! We're pleased to hear your part arrived quickly and was well packaged. We appreciate your support and look forward to your next order.
Best Regards,
Online Automotive
Very happy with the service keep up the…
Very happy with the service keep up the great work thank you 👍👍👍
27. april 2026
Besvarelse fra Online Automotive Ltd
Good Afternoon Derek
Thank you for your kind feedback! We're delighted to hear you're very happy with the service. We really appreciate your support and hope to hear from you in the future.
Best Regards,
Online Automotive
Besvarelse fra Online Automotive Ltd
Good Afternoon Paul
Thank you for your feedback! We're really pleased to hear you found our team friendly and helpful. We appreciate your support and look forward to your next order.
Best Regards,
Online Automotive
Besvarelse fra Online Automotive Ltd
Good afternoon,
Thank you for your kind feedback! We're really pleased to hear you were happy with the price, service, and speedy delivery. We appreciate your support and hope to help you again soon.
Best regards
Online Automotive
They say you cant return items if the…
They say you cant return items if the box is marked or damaged even tho I received a starter in a box that had a tear across the top of box has it came, i emailed them saying the box was already damaged after relizing I didnt need the starter they just replied with same automated email that they dont accept returns if branded box is marked or damaged ect so now im stuck with a starter I dont need. 21st April iv sent the pictures over just waiting for response now after the phone call . Few days later, i received a call saying they have looked at the pictures of the box and it should be ok to return. Iv ended up deciding to just keep the starter and not pay 20 quid to post it at post office and then wait to get a final decision wether I get a refund or not
13. april 2026
Besvarelse fra Online Automotive Ltd
Good afternoon Daz,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and feel there may have been a misunderstanding.
As discussed during our recent phone call, could you please provide a photo of the damaged packaging so we can investigate this further?
Best Regards
Online Automotive
Great price great service definitely in…
Great price great service definitely in my contacts list for car parts
6. april 2026
Besvarelse fra Online Automotive Ltd
Good afternoon Reno,
Thank you for the great feedback! We're delighted to hear you were happy with both the price and service, and it means a lot to know we've earned a place in your contacts. We really appreciate your support.
Best regards
Online Automotive
Excellent service
27. marts 2026
Besvarelse fra Online Automotive Ltd
Good afternoon Alison,
Thank you for your feedback! We're delighted to hear you received excellent service and hope to have your future custom
Best Regards
Online Automotive
Helpful staff with good knowledge
Helpful staff with good knowledge. Delivered on time. Quick response to queries
17. april 2026
Besvarelse fra Online Automotive Ltd
Good afternoon Rodney,
Thank you for your thoughtful feedback! We're glad to hear our team’s knowledge and responsiveness made a difference, and that your order arrived on time. We hope to have your future custom
Best Regards
Online Automotive
Used this company over the last 20…
Used this company over the last 20 years !! many times high quality parts if you ring them.they always check right parts for your car .great value for quality parts !! Always use them for quality .very nice people as well !! Highly recommend them .
13. april 2026
Besvarelse fra Online Automotive Ltd
Good afternoon Michael,
Thank you for your incredible loyalty over the past 20 years! We're delighted to hear you've consistently received high-quality parts and great value, and that our team has been able to help ensure you get the right parts every time. Your recommendation means a great deal to us, and we truly appreciate your continued support.
Best Regards
Online Automotive
Found exactly what i needed and at…
Found exactly what i needed and at great price and delivered the next day . So very happy with the service
6. april 2026
Besvarelse fra Online Automotive Ltd
Good aftrenoon Richard,
Thank you for your feedback! We're delighted you found exactly what you needed at a great price and that it arrived the next day. We're really pleased you’re happy with the service.
Best Regards
Online Automotive
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