This is my 3rd Review. I am so angry. I have been dealing with this incompetent company for quite a while. I wanted to terminate my contract for both gas & electric 2 years ago but unfortunately I di... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Se mere
Virksomheden har svaret
Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Se mere
Virksomheden har svaret
Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Se mere
Virksomhedsoplysninger
- Elselskab
- også i
- Gasselskab
Om One Energy
Skrevet af virksomheden
🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency
Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.
Kontaktoplysninger
Po Box 234, WA3 9DR, Warrington, Storbritannien
- 0845 226 2653
- info@one-energy.co.uk
- www.one-energy.co.uk
2,5
Under middel
131 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent service!
I recently transitioned over to this supplier after a recommendation and found the process simple, easy and problem free. Very knowledgeable and friendly staff who always respond when needed. Thank you One energy!
26. september 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Anthony, glad the team could assist you.
Great customer service
I would recommend One Energy for their customer service alone. After having issues with my previous supplier, I cannot express how much being able to talk to my account manager so quickly can make such a difference. Went through every step of the process and I couldn’t feel in better hands.
15. september 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Here at One Energy we value our customers massively, we are glad you fell in good hands!
Accounts Live
I have just had my gas and electric accounts go live with one energy, the account managers assigned to me were very professional and clear when setting up my payment plans and applying my discounts as promised, more than happy with the service supplied.
8. september 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi David, thankyou for your kind words!
Recently signed up because of a…
Recently signed up because of a recommendation. So pleased with my decision. Thanks to Josh and Jonathan. Great team!
20. juli 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Stuart, Josh and Jonathan will be delighted! Thank you for your review.
Absolutely cracking company
Absolutely cracking company, only been with One energy a few months now, and I must say I wish I found them sooner! Credit to Jonathan, excellent account manager!
7. marts 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
We are glad you feel that way!
People and Service was great
Service was great and the people i spoke with handled my situation very well, couldnt be happier with the help recieved.
11. april 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Jack, customer relationship is important at One Energy, glad the team assisted you accordingly.
Excellent company!!
We changed to one energy 1year ago after being offered a 5% discount on both our existing gas & electric tariffs.
The discount is a true discount off of our original tariff & we have been very happy with the service we have received from everyone at one energy & would have no hesitation recommending one energy, so much so that we have just asked them to quote for our next fixed price deal as ours ends in October.
24. juni 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Pauline, we are delighted with your words, please let us know if we can assist with anything at all.
Reduced rates
I was moved across to One energy who simply took on my current supply and reduced my rates by 5%, I know it doesn't sound like a huge amount but in the grand scheme of things it has made a huge difference.
8. juni 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Keira, we are glad the 5% reduction helps.
Moving to one energy has been a godsend…
Moving to one energy has been a godsend for my business partner and I, so easy to deal with! Receive invoices every month at a great rate. Would recommend to others.
30. oktober 2022
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Kirsty, happy to help, as always!
Had a nightmare with my previous…
Had a nightmare with my previous supplier and so far one energy have been fab. Great customer service, no issues. We're very happy.
22. februar 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
We are glad to make your experience pleasurable!
Great customer service
Great customer service and really helpful with any query I have, couldn’t recommend more. Thank you one energy!
11. maj 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi John, as always, our customer relationship is important.
Was referred off a friend and local…
Was referred off a friend and local business proprietor. Always on hand if I have a problem and managed to sort out a long standing issue with my previous supplier.
4. maj 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Anna, as a valued customer of ours, we appreciate your kind words.
Besvarelse fra One Energy
Hi Teresa, we are sorry to hear of any negative experience you may have faced, however we are glad this experience was turned around for the best!
True to their word
Received a call saying they could reduce my energy bills which have rocketed recently in my pub/restaurant. They proved to be as good as their word so thank you.
2. april 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Steven, always happy to help.
Great Service
Since moving to One Energy I have found they are very easy to work with and always helpful. Any queries I have are always answered quickly and resolved. Highly recommended.
21. marts 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Emma, we are glad you feel this way. Please let us know if we can assist any further.
Besvarelse fra One Energy
Hi Paul, thanks!
I moved to one energy from British Gas…
I moved to one energy from British Gas for my electricity over a year ago as their renewal price was much cheaper. I’m glad I moved when I did as prices have more than doubled since. They have been easy to deal with and no issues even after a had an incorrect final bill from British Gas which one energy helped me rectify.
6. januar 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi James, One energy provide a great team, with expert knowledge! We are glad to learn of your positive experience.
I moved to one energy and I never have…
I moved to one energy and I never have to wait on hold.
I can get through to my account manager and any query that I have is resolved quickly and efficiently.
Their bills are easy to understand and their whole process is really straightforward
4. marts 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Simon, happy to help as always!
Great
Been with OE for just over a year, had no issues and brilliant to pick up a phone and speak straight away to a human being. Really competitive prices In challenging times.
28. februar 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Steve, we look to offer the best prices around, no matter the climate situation. Glad this is reflected.
Left BES in December who were vastly…
Left BES in December who were vastly overcharging me on my unit rates. Joined One Energy and my is not rates are nearly half what I was on. I get regular access to my account manager who provides me with their mobile number and email address. No complaints here thanks team
22. februar 2023
Uopfordret anmeldelse
Besvarelse fra One Energy
Hi Liv, your account manager would be delighted, thanks for your kind words.
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