Old Mutual SA Anmeldelser 

I submitted a cancellation for my old max investment plan they stated it takes 12 days...on the 18 Feb 2025 after i followed up they smsed me stating my funds are paid however no funds still reflecting in my account and they ignoring me and dont even bother contacting me as they promised

They shared my details with external parties, leading to about 10 calls per day. So, I had to change my SIM card..... and they messed up my credit score because the external parties all did credit enquiries on my behalf.

Complaint: Delayed Refund and Poor Customer Service*

I invested in a tax-free investment with Old Mutual. On January 16, 2025, I visited the Chris Hani branch to withdraw my funds. I was told it would take 3-5 working days. I also requested cancellation of my investment due to financial constraints.

However, after the specified timeframe, I received nothing. I visited the Carlton Centre branch on January 24, 2025, and was assured that the refund would be processed later that day. Unfortunately, I still haven't received my money.

On January 27, 2025, I returned to the Chris Hani branch and was informed that I would have to wait 15 working days. I explained my urgent need for the funds to pay for my niece's school registration. The manager, Lebo, escalated the matter, and I received half of my money. However, I was promised the remaining amount and refund by February 6, 2025, which never arrived.

I've experienced poor customer service, and my account was incorrectly marked as closed. I've incurred unnecessary expenses and stress due to Old Mutual's delays and errors. I urge you to assist me in obtaining my refund as soon as possible.

*Key Dates:*

- January 16, 2025: Initial withdrawal request
- January 24, 2025: Follow-up at Carlton Centre branch
- January 27, 2025: Follow-up at Chris Hani branch
- February 6, 2025: Promised refund date (not received)

I had a provident fund with old mutual they only gave me the first payment then I was told to wait for 3-5 days for the disinvestment of the rest ... It's been almost a month now and I've received nothing. When I call them they're wasting my airtime cause they hold me for hours this other lady dropped the called...they keep saying I must wait... this morning when I logged in the app I saw they internally transferred my funds to a superfund that's not withdrawable.

I wish I could give half a star.

79 days later after I did the two pot withdrawal.
I did it on the 18 September. It's the 29th November now and still no payment.

Was promised on the 26th and still nothing.
Endless emails and calls and nothing.
Pathetic and useless.
I regret doing this.
All I am is a number and a debit order.
Other than that they don't care in the slightest.

Applied for a withdrawal on the 31st of October.. was told my claim will be processed after 10 days. 10 days pass I send them an email to check how far my claim is as I can't check on whatsapp or the sms because they both say they dont have information about my claim. Was told by an agent that I didn't submitted my claim properly mind you I completed the Myclaim and submitted it, the agent then said its my employer they haven't submitted my final pay. Okay I called my employer only to find that they did everything. Old Mutual agents said they'll investigate the. Matter that was about 2 weeks ago fast forward to this week monday I contacted them again... guess what they told me they still need time to investigate... now when I emailed them today no one is answering... to me it seems like its either your agents dont know what they are doing or your systems don't actually work because after going through the hellopeter reviews it seems like this is a common thing which you aren't prepared or willing to fix.

Big up to old-mutual westgate Mall and Jabulani mall branch ,solid management with discipline keep it up - khaya and Matlhapi.

I have been trying to cancel my life policy and debit order for months, but it keeps going off and the bank cannot reverse it. So fed up with this.

Old Mutual was very good at marketing these products to us 20 years ago

We are now in a situation where we are claiming for a disability benefit and we have submitted everything they asked for including a medical report and report from an occupational therapist however they rejected the claim with no proper reasons and it's been weeks since we have appealed and they refuse to respond.

Not Recommended! Inefficient!

Old Mutual is the single most incompetent insurance company that I will never recommend to anyone.
I cancelled three Greenlight Investment policies, and they still deducted funds a month later.
I have visited their Wonderpark branch on 31/08/2024 to speak directly to a customer consultant, as I NEVER get through to anyone when dialing their customer helpline (they do not even call back, despite numerous requests).
I have been unemployed for a few months, and had just enough funds left for my medical aid (which my husband and I really depend upon). I asked the Old Mutual employees to make sure that my policies are cancelled (as it still showed ACTIVE on my Old Mutual profile - 15 days after cancellation was confirmed).
On 02/09/2024, Old Mutual deducted more than R500 again - leaving insufficient funds for my medical aid. My medical aid is now suspended.
Old Mutual has failed me and my family, and jeopardized our safety in terms of medical security.

Old mutual really don’t know how to treat their customers I went there to do some withdrawals from my savings and they said money will be in within 5 working days now guess what 5 days has passed and nothing is happening I even called them but seems was talking alone and I had plans with that money

I'm an old mutual banker from last of last year meaning that, I have been using the bank from 2022 the 7 of November and I have a problem with the bank card. My card doesn't take out any money and it has money inside when I ask they tell me that my card was suspended . I want to know that how long will it take to get fine

Average ratung as the claims process is rather slow

They are the most inefficient insurance company. Avoid at all costs.

I have been a old Mutual customer for 10 years. I submitted a claim 3 months ago and they don't even get back to me. Stienie Fritz only say she will follow up. Grant Engelbrecht called me once and promised to get back to me but he does not. I will NEVER advice anybody to deal with old mutual for they steal your money

I am disgusted with Old Mutual - everything about them. Have written my complaints a dozen times over and over- already at Ombudsman for more than 8 months! They make your funds disappear.

In regards to having a broker , which is of no use to us as customer's, everytime I had a problem, I'm told old mutual doesn't do this or that, today I call regarding my windscreen, and I'm just given a number to call and handle everything on my own, what do we have broker's for ? When I signed up with the broker, I was told, he would handle every claim, we just need to report to him, today I'm told, from Mr Shivaan Iswarlall that it's better I call and explain to everyone regarding my windscreen as he wouldn't know what to say to whoever he needs to report too, every other person that I have spoken to today, regarding their insurance broker's, don't have any issue's, their broker's do everything until the problem is resolved, were as old mutual has a story for every little thing, yet I have zero claims on my name , it would be nice to hear from a manager, ASAP , 073 325 9497

Herewith I am just going to say a few word

I wil never in my life tell a friend or any person that I come in touch with to use or engage in business with Old Mutual

I shall badmouth you as far as I go

I am struggling thru 3 different people and excesive amounts of engagements thru calls, emails and endless time wasting dr appointments - all the time I have to pay for the same stuff over and over and all you say I have not received this, then I have not received that

You break my emotion state in such a way that I do no longer want to struggle with this strugle any longer

I do not want to hear your ridiculous excuses and get stupid emails again from any of this any longer

I wil however sue you for not paying out my mother claims for making it so unbearable and difficult o communicate to you - no person to call or talk to - no one can assist over a phone call in this matter

I HATE OLD MUTUAL !!!!!!!!!!!!!!!!!!!!!!!!!!

It is amazing that Old Mutual is not responding to all the complaints from their customers that have been posted here, so I know that they will not respond even to my one, but I am posting this to help anybody who is considering doing new business with Old Mutual, and anybody who still has some products with them. One thing guaranteed that will happen is that when you need to use your money. You will not get it in time, or you won't get all of it. For me this bad service started in 2012, when I had a lump sump to invest. I contacted this longstanding company seeking advise of their products, I was looking for an investment account with the possibility of accessing my money when I needed it, but I ended up with a retirement savings account that I cannot access till Im 55 years. The error got blamed to a financial advisor that sold me the product without explaining what is was and its conditions to me. But last year I again approached them and opened a few investment accounts. Evrytime when I need to with draw the money because of a 'need', I dont get it , in time. The customer service is beyond bad. The complaints channels are also not responsive. So basically when you need this company to come through for you. THEY WILL NOT DO IT. The email addresses you were using to communicate when investing your money. They will be unanswered when you need to withdraw your money. The complaints channels that they have, do not work, when its now about the withdrawals. So my advice to everybody, DO NOT DO BUSINESS WITH THIS COMPANY, rather invest with your bank.