OCUS Anmeldelser 439

Eficiente, el sistema de trabajo me da margen para mis proyectos personales.

They give me task I make it they pay easy. Afocurse I try to be precise with their needs and they pay well for my work. Very profy.

Update. If I could change it from one star to zero stars, I would.

Ocus have changed their dashboard and procedures, without any notice or help for photographers. Only learned about it when I got a message saying I hadn't "checked in" to a photoshoot. So basically they want to keep tabs on you to make sure you've arrived. Bearing in mind it's usually the shop staff that aren't there and ready when I arrive, it's a rather insulting.
The new system makes it hard to find or book in jobs (things just disappear and the map will suddenly zoom to Paris) and you have to call people before you can claim the job, meaning several photographers can all be bothering the same restaurant, wasting EVERYONE'S time.
Worst part is they've lost the jobs from before they changed the system and so I haven't been paid for them. I contacted support and nobody has been in touch for over a week.
Today I got a message that the new system has changed the currency to USD and so they can't pay me for the new invoices either. I've tried to change it but the system won't allow, and if course support will just ignore because they'll be inundated with problems from their broken system.

Absolute farce. Final straw. Just don't work for these people. Don't say I didn't warn you.

Original review:

Low fees, so I only do these if they suit me and I'm not busy. There isn't much work from them, and those job offers that do come through are usually a waste of time, as most places don't want the photoshoots, so you are harassed by Ocus to get appointments booked but the restaurant doesn't reply, and eventually you have to give up. Of course, none of this is paid work until you do the shoot.

There is little to no support from "Support". They seem to rely heavily on AI or bot responses in their webchat, sending you in circles, or just leaving you hanging. Send them an email? Don't expect a response.

Some jobs are pre-booked but often you can turn up and they won't have a clue why I'm there, so I only accept nearby jobs where I have actually spoken with a human about.

The systems keep getting updated for the the worse Now, if the restaurant contracts me to change a date, I can't do it. Photographers aren't allowed. Ocus are happy for us to do the cold-calling to try to book the appointments, but to amend things? No, we cant be trusted. Instead of just a click on the assignment page, we now have to find the correct link to contract support, full on all the job ID, details, and write them a nice message and ask them to do it, it worse still ask the restaurant to fill in the form.

I've spoken to several restaurants that have not been told when appointments are cancelled. Probably because Ocus pre-books some appointments and THEN they offer it to photographers. If no photographer takes the job, they don't tell the client (or don't make a big effort to ensure they know), so the food is made and nobody turns up. Wasted food and time. Not a happy restaurateur.

If a job gets cancelled by the restaurant, you have to jump through hoops to make a claim for a cancellation fee, the value of which seems to be at someone's discretion (or a random number generator). Example 1: I was asked to do an out of area job requiring a one hour drive (so had blocked out the entire morning), and it was cancelled as I was on my way. They gave me a minimum fee (£15) for my troubles. Example 2: job cancelled half hour before appointment, and they refused to give ANY fee. Decision was made by someone/thing and chatbot shut down any further conversation about it.

Lastly, travel fees are laughable, offering a job needing a >3 hour round trip for an extra 18EUR

In summary, you may be kept busy, calling and texting potential jobs, calling to check they haven't forgotten the appointment, driving around for hours, but you won't make much money.

Over two weeks since i first posted and nobody from support has "reached out" like they say in the their copy&paste response. No surprise there.

Van mejorando algunos aspectos, pero generalmente las respuestas a nuestras consultas van muy lentas, sobre todo cuando se trata de asuntos urgentes como un cambio de fecha en una cita, hay muchas circustancias que pueden hacer que se fustr.

I have worked for a month now ,and it's been 2 week with no sign of wages payment..Is this company a scam ...I am confused...they need to realise how mentally and financially draining this can be especially when communication is limited...other agencies I have worked with can be reached via text or a phone call and they manage thousands of photographers too...

Rapidez para agendar e também na sessão de fotos. Profissional excelente.

mi sono trovato bene, professionali.

I uploaded 1 photo missing. The upload panel could have been opened for me quickly. This was not done. The photos I uploaded were evaluated and approved very quickly. Thank you.

Good and quick response time in case of any problem. The support team is trying to solve cases and helping us, image creators. I recommend OCUS to anyone who would like to put their photography skills onto another level and earn a quite fair money.

Super profissional, pontual, atento ao detalhe e flexível! Recomendo 100%, principalmente o fotógrafo Arnaldo Cellani, 5 estrelas!

If you want to get a response from them, you should write them good things. They do not pay for travel expenses. You travel 150 km. You want to add the travel expense that you are entitled to. You write it in the request message section. But they still do not add it. They do not reply to e-mails. They wear everyone out just to avoid adding 10-20 euros of travel expenses.

This company pays their photographers in peanuts. It is absolutely shamefull. I have requested multiple times to speak with someone regarding this and get ignored each and every time. They truly do not care about those who are doing the work for them

My last review was critical about how every update OCUS does, restricts the photographers for the little to no benefit of the clients and the agency. Ever since it has only gotten worse. I don't know how other photographers behave or if they do things to damage the trust OCUS once had in its members, but it seems like it just tries control and monitor harder and harder that the most simple assignments.

I was provided the service via DashDoor.This is by far the worst service I have encountered in my 40+ years of services. I had scheduled people for support during the photo shoot day to come and find out at 8:55pm that it has been cancelled for the 4th time of which one was a no show and costing me prepped food.
DO NOT RESCHEDULE AS I HAVE NO FAITH IN OCUS'S SERVICE.
Very irresponsible !!!!!!!!

Recently, you have a different way of
distributing assignments and it is already 2 weeks since I can't accept assignment and it's only buffering and not completely accepted. The problem has not yet resolved.

Its challenging to get a prompt response from the support team

The website I use to get my assignments are straightforward and easy to use.
Plus customer care is always responsive.

I like this company. Thanks a lot for your support teams.

As a full-time photographer, I’m always on the lookout for platforms that truly support creative professionals and OCUS has exceeded my expectations. From the start, I’ve found it easy to use, reliable, and well-designed for people like me who live and breathe photography.

Working with OCUS has allowed me to showcase my skills, connect with clients, and grow my business with confidence. The support team is responsive, the interface is smooth, and the opportunities it provides are real. I'm genuinely enjoying my experience here, and I highly recommend OCUS to any photographer looking to take their work to the next level.

I don't consider the decisions and policies adopted lately to be very wise, rather useless. Contact is complicated; out of every 10 or 15 emails, they respond to one, and I appreciate that.
As for the policy of not being able to rectify mission dates under the pretext that photographers commit fraud, it's nonsense. The only thing that happens is that if there's an incident, everything becomes excessively complicated. Deleting the contact's phone number and name once the date is set isn't exactly the smartest person who thought of it.
On the other hand, regarding unfinished sessions, no matter how much you explain to the hotelier that they have to make 20 dishes, which is what the client has contracted from the platform, they provide the food, and in 90% of cases, they aren't willing. Offer the client more sessions of 5 or 10 photographs, and that any more than that number should be requested by the business owner.
Please, without bitterness, rethink some of the policies.

Okay, thank you very much, because I've been working very comfortably for a while now, but I don't know what happened to this change on Ocus's part, and I'd like to speak with someone on the team. I'm waiting to hear from you.