Oasisfashion Anmeldelser 

Terrible service ordered a dress which I needed asap paid extra for a certain delivery time slot and it arrived late. They wouldn’t refunds the postage I paid to deliver it and then wouldn’t refund the postage to return it. No wonder why the business is no longer on the high street awful customer service

I ordered 3 dresses, 2 were poor quality & 1 I kept. I sent them back the very next day with 1 return being processed quickly but not the other. I waited nearly a month for my refund to be processed and contacted customer service numerous times. I asked for the return fee to be waived as a good will gesture for waiting so long, but they decided it wasn’t the season for good will & deducted this from the price of the item. Overall the whole process was such a hassle and I won’t shop with Oasis again.

Ordered a dress at 9:38pm and paid £6.99 for next day delivery, which at the point of ordering stated was available if the order was placed before 11pm. Email confirmation also stated this. Next day, the order was not delivered. Have attempted over the last 3 days to raise a complaint with oasis/debenhams and have received absolutely terrible customer service. Apparently they changed the cut off for next day delivery to 7pm despite their website advertising it as 11pm. False advertising. Another excuse was that it was because it was Black Friday. And another because it was Christmas. Make your minds up!! Would be laughable if not so frustrating. If you advertise next day delivery before 11pm then you need to fulfil this service or offer a refund. I have asked for my delivery fee to be refunded but have got nowhere. Used to love oasis but will avoid in the future.

They are currently offering extra 20% off and state to put "blackfriday" at checkout to get the discount. I just reported to them that the discount code does not work and instead of admitting it's false advertising they offered me a £10 discount. I have decided not to proceed with my order. Misleading advertising to get peoples money.

Beställ inte från detta företag!!! 14 dagar ingen leverans! Får ett spårnummer som visar att varan är "någonstans" inte ankommit Sverige

I've placed my order on the 24th of October. My order still hasn't been delivered and I have not been refunded my money as I asked for. The customer service is absolutely terrible and unprofessional. They asked me to wait till 5th of November so I did. Parcel obviously not delivered again.I then said I'm not prepared to wait any longer as I needed the item I've ordered and asked for refund. They then told me to wait till 17th of November. I am running out of ideas how to explain to these people that I want my refund as have been waiting long enough for my parcel. Used to buy stuff from oasis but have learned my lesson and never again!

I went through so many providers to try to find who is responsible for making my return so complex. Ordered via Oasis, Debehams sent an item from their brand 'Where's That From.'

The item was a pair of brown boots and they were appalling quality. I paid £35 for them and they were on sale - I would have gladly paid less, not more. The glue was showing, the material was thin, and the quality of the sole wouldn't have taken you more than a mile. Absolutely disgusting. I don't usually buy fast fashion but I wanted to invest in a good quality piece that I would keep for years. I wouldn't have been able to even if I wanted to.

I returned the item using a "free" return service (which was later deducted from my refund amount. This was hidden deep in the terms and conditions, as opposed to making the key message absolutely clear in an easy to access way for customers.) When my item was received by the warehouse, I had no notification from Where's That From to say that they'd received my order or that my refund was being processed. I had to then chase Oasis Customer Services for my refund. They gave several dates it would be processed by - all of which involved me waiting more time for a refund that was never going to be processed unless they chased. When they did chase Where's That From, I suddenly received three notifications - one of which said they'd received my order. Of course, I have to wait a further 10 days for it to be processed, and minus the "free" return fee of £1.99. This was included in the Debenhams terms and conditions. At this stage, I don't know who I ordered the boots from.

With so many chains and providers to go through, it's hard to know who's responsible. Don't order through any of the retailers - from start to finish, appalling product with a customer services team that can't give one correct answer or identify that there's an issue in the first instance and sort it out immediately. Unless you want to wait a long time for a refund, go to another provider. When refunds are given the same day or within three days by bigger retailers, this is just embarassing.

Jade Amber was very helpful and quick to respond when I had problems with creating a return on the portal.
The ordering experience was also great; quick delivery and easy to use.

I’ve been a customer with Oasis for a few years and like other customer reviews, now have to accept it’s not the same company. Ordered a dress for a Christening, asked for an update after 5 days to be told it was in progress, within a few hours received advice order was cancelled (out of stock- after 5 days!) Had to go to the expense and inconvenience of finding an alternative. It’s a shame - was my go to shop for good quality clothes and good customer service.

Per my RECENT emails to you, you have yet to reply to and below EVIDENCE from Evri that the parcel was NOT delivered to me or the building of my address AS I WAS TELLING YOU FROM DAY-1 OASIS - refund me immediately.

Reference: 240916-024243
Parcel ID: T01TFA0099543046

Response By E-mail (24/09/2024 01.47 PM)
Hello Miss ********

My name is ******, and I will guide you on how to reach a satisfactory resolution to your parcel enquiry T01TFA0099543046

My sincere apologies and I understand the disappointment in not being able to locate your parcel, and after checking the delivery photo I can confirm the parcel was left unattended at an incorrect address. Please, be assured that the courier will be provided with feedback to ensure future deliveries are made to safe locations only.

In situations like this, When we deliver for a company we have policies in place to ensure that the customer gets the best service possible. As Debenhams MP purchased the shipping label from us and you purchased your item from them, they are our customer and you are theirs. I hope this helps you to understand the situation more and is the reason why I advise you contact Debenhams MP, and they will guide you on the next steps to take to ensure your concerns are addressed.

They also have access to delivery tracking and can view that delivery incorrectly, they will then explain the options available to you to ensure your concerns are addressed and resolved.

REPLY:
Your scripted response that you expect residents to sign off on ....does not include the scenario that is going on with what Evri did with my parcel. So let's see what Trading Standards think about your refusal to take that into account Oasis.

I have shopped at oasis for years but unfortunately since it became part of a bigger company the clothes are poor quality and lack on trend style. The finish and material is low quality and makes clothes look cheap. Final time I’ll shop as they also have other brands but don’t make it clear if you return these products you pay an additional return fee. They

Appalling quality and scrupulous company since the take over. I paid for unlimited delivery and it stated this was free delivery and return. I ordered some clothes and when I came to return them I was charged. Customer service said they had changed their terms and conditions but had not informed me of this. The quality of the clothes was tbh very poor. I have better clothes from primark and the price is still the same as it used to be. What a shame. Won’t be using again

I've received a damaged dress and contacted customer service. They've sorted my refund less than 24 hours.

I understand there can be some colour variation on computer screens but the dress I ordered was a completely different colour.
Despite unticking the box so that I wouldn't receive marketing emails I still found myself receiving them. After getting in touch with Oasis about this issue, they are either being dense or deliberately ignorant as they keep saying I've unsubscribed so won't receive emails now. I had unticked the box to receive any marketing emails in the first place. So they never should have been sent. What is the point of having a box to untick so marketing emails aren't sent if it is completely ignored and when you try and discuss this, the issue is completely ignored.

Edit: my emails about being added to the mailing list when I had already withdrawn my consent were absolutely not taken seriously and either completely oblivious or deliberately acting as though they didn't understand what the issue was. I ended up reporting to the ICO due to the completely inadequate response.

2nd edit: My refund is short my original postage costs as per Consumer Contracts Regulations. I was told when the refund amount shown in the return portal was short that this was a glitch but I suspect it's more likely that Oasis are not refunding in line with CCRs...

Honestly what a con. I ordered three items for a holiday and paid £5.99 for next day delivery as I needed them the next day. It wasn't till I got my confirmation email that they told me one item would be coming from someone else entirely and they'd ship it when they felt like it. The two items that did arrive were not true to size and absolutely huge. The other parcel turned up whilst I was away and luckily wasn't stolen off my porch. I've had to pay separately to return all of the items! It's cost £1.99 to return the two that turned up together and the same again for the one that turned up late. I'm now £10 down and have no items of clothing. Why don't they tell you this at checkout? I thought I was ordering from Oasis but I've had emails from Debenhams and another company I've never heard of about my order. An absolute con, not sure what's happened to Oasis but I won't ever risk ordering again.

EDIT in reply to their pathetic response below - I shouldn't have to read the Ts and Cs of a website to trust that paying for next day delivery, will in fact get my order delivered to me next day. Shocking company that I will be warning others about.

I had purchased a pair of Another Sunday jeans via Oasis online.
On receiving the jeans I decided that they didn't suit, the cut and styling was bad, therein my problems began. Previously when returning items via Oasis it had been a very simple process, however Another Sunday is considered a 'sister company' and therefore they have their very own NON EXISTENT returns process. The whole returns process is online and requires a code that you are not given with your paperwork. I tried on several occasions to return putting in order numbers or my postcode in a different format to no avail. I finally contacted customer services via email, yet more anonymous contact. I was then given an entirely different code which only worked for Debenhams customers. By the time I had worked out what to do I was outside of the returns window.
It is incredibly dishonest to make returning items so completely difficult and you are responsible for this too Oasis as you are representing Another Sunday.
I have since been in contact with Oasis to make a formal complaint about the returns process. After suggesting that this compromised trading standards I finally received a response, funnily enough they cannot get Another Sunday to respond to them either!!!!!
Now no one will answer me and I am left with some rubbish jeans!
Appalling company and service from Another Sunday which ultimately reflects badly on you too Oasis, as you have already been warned I shall be contacting Trading Standards.

I ordered a dress before shipping cutoff for premium next day delivery as I needed it for a wedding 4 days later. Over 24 hours later, and constant messaging on Facebook messenger. I finally was told I had a track number and it could take 48 hours to arrive. This was after 13 hours of trying to message, speaking to Zyrene, Anthony B, Eleanor, Rey B, Jasper D, and Jarelle. DPD still has not received my dress. This is the only way to 'contact' 'customer service'. It's taken hours between messages and I've been told a constant stream of contradictory information.

I highly doubt this will arrive before the event and I will have to go out last minute and purchase a new dress. Very disappointing from a company I used to rate highly.

Unfortunately a dress I ordered had obviously been tried on before as it was stained with fake tan or dark foundation. I was disappointed that this hadn’t been picked up on at packing as it was pretty obvious. I do have to say, though, that the refunds team were really helpful & efficient (thank you Caitlin and Ronald) and I have received a full refund.

Oasis does not exist anymore, it's now a simple dropshipping website, to make the matters worse you will receive better customer service from Asian dropshipping websites than from so called Oasis.

I have been a loyal Oasis customer for years, but my recent experience has completely turned me away. Since Oasis was bought out, it’s clear that no one knows what’s going on. You think you are shopping on Oasis, but in reality, you are ordering from several different stores, which is not stated anywhere on the site.

I placed an order for four items, none of which fit, so I attempted to return them. The return process was absurdly cumbersome. You have to return each item individually.

You would think that would be the end of the ordeal, but no. Oasis is now charging me individual returns fees, claiming that I have ordered from different companies. Dear Oasis, please have your legal team check what you are doing. It is unlawful to charge multiple return fees for one order placed on one platform. I have returned the items a week ago and still waiting to hear any updates.

When I queried this, the customer service team gave me a link to Debenhams website with Debenhams terms and conditions. I have not ordered from Debenhams, but from Oasis.

They mentioned another company that I have never even heard of..

Do not buy from Oasis, you will be receiving dropshipped goods from other companies and Oasis won't take any responsibility.

Paying for 4 separate returns for 1 order is illegal.

After that they stareted sending me identical messages and said that I cannot write a legal letter as they can only be reached via Social Media. Does that sound like a legitimate company to you?

Oasis used to be a brand I trusted, but it is evident that Oasis as we knew it no longer exists. I will never order anything from here again and urge you to stay away to save yourself from what I am going through.

Shocking.

Order number: DUX030295713

Dealt with my faulty return within half an hour. Unfortunately they could not replace as the item was out of stock so refunded the cost and gave me free delivery next time.
Not only that they allowed me to keep the item to upcycle or donate.
Great service