OASE Anmeldelser 

I recently bought a Oase Biomaster2 Thermo 600 and had an issue with a clip for the inlet pipe that unfortunately snapped on first use. The retailer Pond Planet I bought it from was a ‘read the fine print’ merchant and tried forcing me to buy a complete inlet pipe set instead of honouring the guarantee.

I spoke with Michael David at Oase and he was nice enough to replace the clip as a gesture of good will. Very impressed at the service from Oase and Michael’s response. A definite situation of a little gesture going a long way as I would buy from Oase again after the experience (although I’d avoid the retailer pond planet if I were you!)

Pessimo. Ho acquistato un biomaster thermo 850, dopo soli 2 mesi di utilizzo mi ritrovo il pavimento allagato per una perdita dal corpo del filtro. Mandato in assistenza mi rispondono dopo piu di un mese dicendo che la garanzia non vale perche secondo loro ha preso un colpo quando in realtà il filtro e' stato sotto al mobile per 2 mesi senza che nessuno lo toccasse.

My Oase Bioplus filter is trapping and killing fish. Have lost 5 fish in last couple of weeks and rescued others from it. They get in the filter and can't escape. Contacted Oase and they are not interested in these deaths and tried to blame my fish, saying it's abnormal behaviour. Oase think fish swimming around and investigating their surroundings is abnormal!!! Oase are washing their hands of the problem and not interested in finding a permanent solution to this design fault. Oase suggested stuffing foam in the front of the filter but this isn't an easy fix and slows the flow of water. Its very upsetting to lose fish through no fault of mine. Oase have a typical corporate attitude. Deny, shift blame and ignore.

a pond cleaner that does not clean. Bought an oase PondoVac 4 in order to try and clean my pond. Got a big and heavy machine with big engine and two chambers and filtering between.
However, the machine continuously activate some kind of overload valve and drop unfiltered water directly back into the pond.
This is a brand new machine and it’s just not OK

Bought an Oase 650 Thermo Biomaster filter just 8 months ago. It randomly started leaking. After careful investigation I discovered the the hosepipe connector had failed internally and the only fix is to buy a new part. Oase told me to contact the shop I purchased from which was online and after over one week they sent me a replacement part despite me asking for a full refund. The reason for me wanting a refund is when you start to look on the internet and ask on social media this issue has happened to a lot of owners so it is a known issue with these types of filters and a design fault. I can't trust this filter anymore so have wasted £300 of my hard earned money. I'm considering trying to use my credit card company to get my money back and return it.

I bought a 100 FiltoSmart thermal external heater from Aquatix on Amazon. I already have an oase tank and internal filter but felt the filter wasn’t doing a good job and needs cleaning every week as the small sponge is becoming saturated very quickly so I thought I would get a bigger external filter and stuck with oase, big mistake!
This FiltoSmart 100 is extremely difficult to take apart and put back together and after a few months it broke! Aquatix kept saying this is impossible as they are so good but I sent pictures and oase sent me a new part. I wanted a refund but they would not give me one. I tried the new part but it still didn’t work, after many weeks even months of messages back and forth I sent the filter away for testing and they finally gave me a replacement.
I spent 3 hours trying to fit it, followed the terrible instructions and bearing in mind I already knew how to do it After 3 hours of trying to figure out why it wasn’t working taking it apart and then trying to get the lid back on with the ridiculously tight brackets I gave up. There’s £132 down the drain.
Complete waste of money, please don’t buy this there are many more much easier models on the market!

Do not buy anything by Oase in Australia not sure other countries but I spent $5000 on canisters pumps water pumps UV light etc. Had a problem after five years with a few items. I have not been able to find parts. It’s basically buy once when it’s faulty throwaway what a waste of money thinking that you’re getting good quality product parts have been the issue,though once needs service no parts are available terrible. I have made several phone calls to dealers not been able to help. You are better off buying Chinese Products that way when they become faulty throwaway and buy a new one. You’re not wasting thousands of dollars.
Luke Kassanis

Never bye any produkt from OASE , The are not thrustworthy at all .They have a HIGH LINE PREMIUM LEDBAR , that are not waterproff as it should be .
First they will take the produkt back , because its not in produktion any more , they are having Big problems With this product. But suddenly the say that Guarantee need to be valid. I was told on a exhibition that no Guarantee was neeeded.

Dit is Internet anno 1998.
Slaat echt helemaal nergens op, godsonmogelijk om een eenvoudige meterstand door te geven en gezien de rest van de reviews hier interesseert het ze ook helemaal niet.
Arrogantie van een monopolist

Stay clear of Oase, last year I bought a UV from a local company, they have now told me that OASE is refusing to supply certain businesses around the UK. I am now in a position where I cannot install it myself and this business cannot get a new bulb for me from OASE.

There is no one now for over 50 miles from my house that I can buy this from and get to install it which is going to cost me hundreds.

Absolute joke of a company and a complete stich up for customers who have bought the items and cannot by from certain locations in the UK now.

Dreadful experience.
I purchased a Highline 200 tank, upgraded the premium LED 80, controller and transformer (£600 UK) and as a first time enthusiast, I eventually managed to get a fantastic plant and community tank.
All my plants are dead or stick thin. The LED premium 80 LED’s are faulty.
The point of sale accept it but as of today - there are NO replacement units for at least three months.

No response from Oasè

Waterstand online door geven is drama!! Dan stuur je een mail dat het online niet lukt, die krijg je binnen de kortste keren retour. Dan ga je bellen krijg je een niet al te aardige mevrouw aan de telefoon met de mededeling : alle medewerkers hebben kerst brunch, belt u vanmiddag nog maar een keer. Echt te zot voor woorden!!!

I am a tech guy and I love German Engineering. So when I decided to buy an aquarium the choice to go with Oase was an easy one. We went all in on the Highline Room Divider with all the recommended accessories, Biomaster 600, Premium LED with controller. The assembly was easy and everything I expected from a top end german supplier. Then the fun began. First of all the controller can only control lights. There is no way to manually turn the lights on and off. OK, I think it is a rip off to force you to buy an expensive controller to control a single device for which there is no other alternative. To use the controller you need to get their app which has to be the worst on the planet. I always told my engineering teams to think about a user experience as a joke, because if you have to explain it then it isn't very good. The US in the Oase app is worst than a bad joke because there is no where to find the explanation. The only way to navigate it is by trial and error. Whoever let this product be released needs to be fired. Even the password reset process is an endless loop. I wish I could return the whole lot

I bought a canister filter that was at least twice the gph that my saltwater reef tank needed after the smaller one I bought didn’t put out enough flow. It started out with barely enough flow and then it just failed altogether. In the process, my $200 fish died. While the seller, Chewy.com, refunded me, when I called OASE about the fish they didn’t even offer an apology. Instead, she tried to tell me to take the filter apart to see what was wrong with it. I had already returned it to Chewy and the fish were already dead. Get a canister filter from anywhere else than OASE if you don’t want your fish to die from lack of flow and temperature control. I do not see a good score here for this company and saw some YouTube videos that said not to go with these guys. You live, you learn.

Terrible customer service filters, leaks, and bubbling

So poor. Stopped communicating after first email to address a warranty issue with a skimmer 250.
Still unable to get any replies. Assume they are waiting for the warranty to expire!

Ik dacht dat ik problemen met mijn watermeter had. Ik had in het weekend een mail aan Oasen geschreven, gelijk maandagochtend werd ik gebeld! Betreffende medewerker was op dat moment in Leerdam en kwam op een uur afstand van mijn huis naar me toe rijden! Ik heb dat als een enorme opluchting ervaren!! Bovendien waren de medewerkers erg vriendelijk.

I think that a reviewer on here nailed it... When it's working it's great. However Sadly what is essentially a good well made product and certainly is not a cheap option, my relationship with the Oase Fm cloud Master controller has been an absolute nightmare.
Initially connection issues with router over a distance of 6 metres with clear sight is a chapter in itself and there are months of emails between myself and Oase attempting to solve this issue. Finaly solved (for 2 months only) when we put a new router and Internet connection within 2 metres of the Oase controller. (not a cheap option)
Now onto August 2022. After being fed up with not being able to control flow rate to save electricity (pumps only running at 100%) I have decided to completely remove my account from Oase and start with a new email address and factory reset.
From the moment I unistalled to waiting for authorisation code to be sent to a 'new' email address I have now been waiting 15 mins and sent for a second time.. No not in spam or junk so once again let down with a very poor app service.

Stopped working on 14th May when it went offline

Was not able to increase or decrease flow.
18th May removed and tried to reinstall no good. No longer recognised on ecg controller but still works on its last programmed flow (5%)
If I unplug ecg lead at FM controller pump goes back to 100% flow so I'm guessing a new lead is required? New lead fitted and didn't solve problem.
Finaly got to speak to a very helpful lady who emailed Germany and the suggestion was to take mobile data off my phone which seems to have sorted it on a temporary basis. I've just gone onto controller again and it's not letting me log on remotely.
I have spent over £4,000 on Oase pumps etc and the pumps I find excellent but the FM master cloud controller has been a huge disappointment and has soured jy relationship with Oase.
Reliability 1 star but I still am impressed with the 36000 and 26000 pumps

I needed a filtration system for my koi pond. Did my research and decided to go with Oase. I ordered through Webb's Water Garden. After 3 months an issue arose. Webb's Water Garden got right on it. I also discussed the issue with Oase. A part was immediately sent. Didn't solve the problem. Spoke with "Peter" at Oase. A new part was immediately sent which cured the problem. Oase and Webb's Water Garden are the best!!

Bought a biomaster 600 thermo. I have a lot of bubbles and no help from oase support. Never will i order from them again.