I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
Virksomheden har svaret
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... Se mere
Virksomheden har svaret
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktoplysninger
24 New Street, B2 4RQ, Birmingham, England, Storbritannien
- 0121 643 3390
4,9
Fremragende
261 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great to speak to a human that knows…
Great to speak to a human that knows how to help
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that we've helped put things right. If you need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43T7E5P
Facebook: https://bit.ly/43XrM6Q
Jasmine was very helpful and sorted all…
Jasmine was very helpful and sorted all my problems
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vhTR45
Facebook: https://bit.ly/4aGKKm3
Staff very helpful and polite
Staff very helpful and polite. We're prepared to investigate the issue.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi Jason,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w9JiRg
Facebook: https://bit.ly/4wdqHUw
Everything was explained in detail and…
Everything was explained in detail and staff were really helpful including the front desk. Store was easy to find as well.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thanks for your lovely comments and review this is great to hear 💙
Excellent service from jasmine thank you
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thanks for the comments and review about Jasmine, this is great to hear 💙
Thank you for being so professional…
Thank you for being so professional with this funny story from my mother having her daughter sim card in the phone and she did not know about it. However my sister said the sim was on her mobile phone.
Weird situation, but O2 has professionals people. Thank you Heena and Kam for you amazing service provided to us.
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
It's great to hear of the service you've received from our staff, we'll make sure to pass along your comments.
If you do need any further help then please don't hesitate to reach out using one of the below methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xMQQep
Facebook: https://bit.ly/4uWUaAX
Great service
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uJgaPz
Facebook: https://bit.ly/43OycoI
The service by heena in shop was good.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi James,
Thank you for taking the time to leave a review.
We're delighted to hear that you received good service from Heena during your visit to the store. Providing friendly, helpful, and efficient support is what we strive for, so it's great to know that Heena was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Heena, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TdjJ3x
📘 Facebook: https://bit.ly/4yCZjRV
Very helpful service from jasmine
Very helpful service from jasmine. Thank you.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi there. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Jasmine. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w82cIq
Facebook: https://bit.ly/4w8OVzf
Jasmine was so lovely and so helpful!
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi there Tara. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Jasmine. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3STUYcm
Facebook: https://bit.ly/3STUYZU
Jasmine was really helpful thank you…
Jasmine was really helpful thank you very much
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thanks for your review Aden and pleased to hear Jasmine was able to help and made a positive impression. Thank you for taking the time to share your feedback, it's greatly appreciated.
Jasmine was helpful and the service was…
Jasmine was helpful and the service was good
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi Resham,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was helpful and that you received good service. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that Jasmine was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Jasmine, who will be pleased to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fbmniT
📘 Facebook: https://bit.ly/3RGFQPs
Very helpful staff thank you so much
Very helpful staff thank you so much
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Khalid,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gzBC66
Facebook: https://bit.ly/43NVE5t
Besvarelse fra O2 - Birmingham New Street
Hello Simon,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44k4gRq
Facebook: https://bit.ly/4vCIFQx
They are very good and helpful
They are very good and helpful. Jasmine and kam give really good service
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Elena,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43F7MWt
Facebook: https://bit.ly/443NExv
Besvarelse fra O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that we were able to help you sort out your phone. We understand how important it is to have any issues resolved quickly, so it's wonderful to know that you received the support you needed.
We'll be sure to share your feedback with the team, who will be pleased to know that their assistance made a positive difference.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fK99K3
📘 Facebook: https://bit.ly/4fK9ah5
konrad helped with my update
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Stephen,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QdCxPc
Facebook: https://bit.ly/4ee8qAg
Staff are very friendly and know what…
Staff are very friendly and know what they're doing
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Caroline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44hurIx
Facebook: https://bit.ly/4uG579N
Very helpful thank you jasmine
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Mutaz,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vW4I46
Facebook: https://bit.ly/4oJi15O
Truly happy the way Henna is handling…
Truly happy the way Henna is handling my problem and the way she's been so indulged into my problem, to solve it. But the customer service on the phone never solved it. It's been 4 months that am waiting for my refund.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Talha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oxXOzz
Facebook: https://bit.ly/4gsxXqH
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.