I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The guy who served me was great and really helpful. The large lady who ignored me and chatted with the security guard was very ignorant.
Virksomheden har svaret
After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... Se mere
Virksomheden har svaret
Heena was very helpful,attentive and service was really good.she set up my new phone and transferred all my data over after some difficulties.quite happy.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktoplysninger
24 New Street, B2 4RQ, Birmingham, England, Storbritannien
- 0121 643 3390
4,9
Fremragende
261 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Jasmine was just fabulous
Jasmine was just fabulous! Helped my Mum with a SIM replacement, explained how to do it, explained the benefits she's receiving and we left with great suggestions from her. A delight:)
Thank you, Jasmine :)
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi Dania,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience with Jasmine. It's fantastic to know that she was able to help your mum with her SIM replacement, clearly explain the process, and take the time to go through the benefits available to her.
Providing friendly, knowledgeable, and tailored support is what we strive for, so it's especially rewarding to hear that Jasmine's assistance left such a positive impression on both of you. We're also pleased that she was able to offer helpful suggestions and make the whole experience such an enjoyable one.
We'll be sure to pass your kind feedback on to Jasmine, who will be delighted to hear that her support was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44zV5wB
📘 Facebook: https://bit.ly/4wewgCA
Great experience very helpful staff
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you had a great experience and found our staff to be very helpful. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience reflected this.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RL3wSL
📘 Facebook: https://bit.ly/3Ri0yFh
Every thing l asked for was covered so…
Every thing l asked for was covered so thank you.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi Marlon,
Thank you for taking the time to leave a review.
We're delighted to hear that everything you asked for was covered and that you received the support you needed. Providing thorough, helpful service is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your feedback with the team, who will appreciate your kind words.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vA2jLX
📘 Facebook: https://bit.ly/3T6FUbK
Jasmine was wonderful
Jasmine was wonderful. I've never seen someone so willing to help. The store is lucky to have her.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Jacqueline,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eyWtnD
Facebook: https://bit.ly/3Sw8CCm
Great customer service really fast and…
Great customer service really fast and friendly
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Tiffany,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ozlpA4
Facebook: https://bit.ly/4euBJxg
Helped me setting up my phone jasmine…
Helped me setting up my phone jasmine gave great service thank you
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Karolina,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fQzYgn
Facebook: https://bit.ly/4oyvHjT
Jasmin was amazing she made me feel…
Jasmin was amazing she made me feel really welcomed in store and she was so friendly
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Saiorse,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aBt234
Facebook: https://bit.ly/4vYDom4
Besvarelse fra O2 - Birmingham New Street
Hello John,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vYD7Q0
Facebook: https://bit.ly/3ShxHkq
Konrad helped me get all my data off my…
Konrad helped me get all my data off my phone
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Jan,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fPVAt7
Facebook: https://bit.ly/4euiq7o
Besvarelse fra O2 - Birmingham New Street
Hello Bashar,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3S2X3md
Facebook: https://bit.ly/4exH4Eh
Heena gave me greate service
Heena gave me greate service, she was patient and took alot of time to solve my issue. She advised me in the best way possible.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Nukelyn,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uZ7cy5
Facebook: https://bit.ly/4eqF6Fn
Excellent advice from the staff very…
Excellent advice from the staff very pleased as they solved my data problem quickly and easily
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Bernadette,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QHeAQp
Facebook: https://bit.ly/4vWVG7e
Jasmine was very attentive and…
Jasmine was very attentive and professional, she made the process I had to deal with extremely smooth. She is a credit to your organisation.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Althea,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4ozSbkH
Facebook: https://bit.ly/4oxzPRe
Very helpful,kind and polite h-heena
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Suha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43J1qoX
Facebook: https://bit.ly/43DWlOQ
Heena helped me set my o2 app and I am…
Heena helped me set my o2 app and I am now able to view my bill!
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Dejeen,
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43GZHAx
Facebook: https://bit.ly/4xQ1GjZ
Jasmine was ever so helpful
Jasmine was ever so helpful, she’s trying to retain my business and I hope it works. Great customer service and ever so helpful.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello William,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xwG9fT
Facebook: https://bit.ly/4eeduEH
Heena was very helpful with me and…
Heena was very helpful with me and patient thank you
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hi Muhammed,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uBYOnO
Facebook: https://bit.ly/4v6RzoU
Besvarelse fra O2 - Birmingham New Street
Hello Moir,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uEtjcP
Facebook: https://bit.ly/4uEtswT
Heena was incredible and handled my…
Heena was incredible and handled my issue very well. She was patient and helpful.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Hello Natasha,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uBNTKQ
Facebook: https://bit.ly/43CsBSh
Jasmine has gone beyond and above for…
Jasmine has gone beyond and above for me and I even bought honor pad x8b which I wasn’t planning. Give her a raise please
14. juni 2026
Uopfordret anmeldelse
Besvarelse fra O2 - Birmingham New Street
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4uDZsRJ
Facebook: https://bit.ly/4ozwcKG
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.