NU Car Rentals Anmeldelser 

Besvarelse fra NU Car Rentals

Opdateret den 4. jun. 2026

Dear Greg,

Thank you for taking the time to share your feedback regarding your recent rental experience.

We are delighted to hear that you were satisfied with both the vehicle and the service provided. It is especially rewarding to know that our team was able to assist with your transportation needs and that the manager personally drove you back to the airport, helping to make your experience even more convenient.

While our location is situated just outside the airport, we strive to provide helpful, accommodating service and ensure a smooth rental experience for all our customers.

In order for us to share your feedback with our rental supplier, would you kindly provide the following information?

1. Confirmation # ending in NU or Rental Agreement #
2. Rental date(s) and time(s)
3. Primary driver's name
4. Pickup location

Thank you again for choosing NU Car Rentals. We truly appreciate your kind words and look forward to serving you again in the future.

Kind regards,

Haidee

Besvarelse fra NU Car Rentals

Opdateret den 3. jun. 2026

Dear Jamie,

Thank you for taking the time to share your feedback regarding your rental experience.

We appreciate your candid comments and are glad to hear that, overall, your experience was comparable to other rental experiences you have had.

We understand that our off-airport location may require additional travel time, including airport transportation and shuttle service, and we recognize that convenience is an important factor when choosing a rental provider. We also regret any inconvenience caused by wait times during the pickup process.

At NU Car Rentals, we strive to offer competitive rates and value while providing reliable transportation options for our customers. Feedback regarding transportation logistics, wait times, and the rental process helps us identify opportunities to improve the overall customer experience.

In order for us to share your review with our Phoenix Supplier, please provide us with the following:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name

Thank you again for sharing your perspective. We appreciate your business and hope to have the opportunity to serve you again in the future.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

Opdateret den 3. jun. 2026

Dear Chris,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and regret the frustration and disappointment you described. We understand your concerns regarding the rental requirements presented at the counter, including the security deposit and insurance options, as well as the circumstances that ultimately resulted in your rental not being completed.

We also understand your concerns regarding the interaction with the rental representative and your perception that you were treated unfairly during the rental process. Providing professional and respectful customer service is important to us, and we regret that your experience did not reflect those expectations.

Please note that security deposit requirements, insurance qualifications, and rental eligibility policies may vary by location and are generally outlined in the rental terms and conditions. However, we recognize that misunderstandings regarding these requirements can be frustrating, particularly when they affect travel plans.

We have forwarded your review to our Tampa affiliate for their awareness and internal review under the corresponding support ticket #386026.

Regarding your refund inquiry, since the reservation was made through your booking source, Hopper, we kindly recommend contacting them directly at 1-514-276-0760 or (617) 225-2009 for assistance. Please rest assured that NU Car Rentals did not charge you for this unused reservation.

Thank you again for bringing your concerns to our attention.


Kind regards,
Haidee

Besvarelse fra NU Car Rentals

Opdateret den 2. jun. 2026

Dear Bernard,

Thank you for taking the time to share your feedback regarding your rental experience.

We are delighted to hear that you found the vehicle to be in excellent condition and that it met your expectations. It is also wonderful to know that you were satisfied with the service provided, particularly the punctuality and flexibility with scheduling.

Positive feedback like yours is greatly appreciated and serves as encouragement to our team as we strive to deliver a seamless and enjoyable rental experience for every customer.

Thank you for choosing NU Car Rentals. We truly appreciate your business and look forward to serving you again in the future.

Kind regards,

Haidee

Besvarelse fra NU Car Rentals

2. jun. 2026

Here's a professional response to the customer:

Dear Jennifer,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand the frustration and inconvenience you described. We regret that the rental process left you feeling dissatisfied with both the pricing and the service you received.

We understand your concerns regarding the fees presented at the rental counter, as well as your perception that certain charges were not clearly disclosed prior to pickup. We also recognize how upsetting it must have been to feel that your questions and concerns were not adequately addressed, particularly when traveling with a larger group and relying on transportation arrangements for your trip.

Additionally, we regret to hear that the situation resulted in your party needing to secure separate rental arrangements. We understand how stressful and disruptive this can be, especially when traveling with multiple passengers.

Please know that we take customer feedback regarding pricing transparency, rental qualifications, and customer service interactions very seriously. Your comments will be shared with the appropriate management team for review.

To allow us to investigate this matter further, please provide the following information:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver's name

Once we receive these details, we will review your concerns with the location involved.

Thank you for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.

Kind regards,

Haidee

Besvarelse fra NU Car Rentals

31. maj 2026

Chère Ibtissam,

Nous vous remercions d’avoir pris le temps de partager vos merveilleux commentaires concernant votre récente expérience de location avec NU Car Rentals à Marrakech.

Nous sommes ravis d’apprendre que votre voyage s’est parfaitement déroulé et que vous avez été entièrement satisfaite tant du véhicule que du service fourni. Il est particulièrement gratifiant de savoir que le professionnalisme de M. Abdessamad, ainsi que la propreté du véhicule et la qualité globale du service, ont contribué à rendre votre expérience aussi positive.

Vos aimables paroles et votre recommandation nous touchent énormément. Nous ne manquerons pas de transmettre vos commentaires à M. Abdessamad ainsi qu’à l’équipe de Marrakech en reconnaissance de leur excellent travail et de leur engagement envers la satisfaction de nos clients.

Merci encore d’avoir choisi NU Car Rentals. Nous serons ravis de vous accueillir à nouveau lors de votre prochaine visite à Marrakech.

Cordialement,

Haidee

Besvarelse fra NU Car Rentals

26. maj 2026

Dear Valued Customer,

Thank you for taking the time to share your recent experience with NU Car Rentals.

We are delighted to hear that Adeel was able to assist you during the airport construction and shuttle pickup process. We understand how stressful and confusing airport transportation changes can be, and we truly appreciate your recognition of his professionalism, courtesy, and proactive follow-up to ensure you reached the shuttle successfully.

We are also pleased to know that you enjoyed the vehicle upgrade and that your overall rental experience turned into a positive one.

Your kind words will certainly be shared with Adeel and the Denver management team, as feedback like yours helps recognize team members who go above and beyond for our customers.

Thank you again for choosing NU Car Rentals. We look forward to serving you again in the future.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

25. maj 2026

Dear Courtney,

Thank you for taking the time to share your feedback regarding your recent rental experience.

We sincerely apologize for the frustration and disappointment you encountered. We understand your concerns regarding the offsite rental process, including the additional shuttle transportation and the inconvenience compared to onsite airport rental providers.

We also regret to hear that the final cost of your rental did not meet your expectations and that you were under the impression your deposit would be refunded differently. We understand how frustrating it can be when the overall rental experience and final charges do not align with what was anticipated at the time of booking.

Please know that transparency regarding pricing, deposits, fees, and rental policies is extremely important to us, and your feedback will be shared with the appropriate team for review.

To assist us in reviewing your concerns further, kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and rental dates
3. Primary driver’s name

Once received, we will investigate your concerns with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

23. maj 2026

Cher Client,

Merci d’avoir pris le temps de partager vos commentaires concernant votre expérience avec NU Car Rental à Marrakech.

Nous sommes ravis d’apprendre que vous avez eu une bonne expérience avec votre location. Les commentaires positifs comme les vôtres sont grandement appréciés et seront transmis à l’équipe de Marrakech.

Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir de nouveau lors de vos prochains voyages.

Cordialement,
Haidee

Besvarelse fra NU Car Rentals

21. maj 2026

Dear Ronald,

Thank you for taking the time to share your feedback.

We are very sorry to hear that your experience left you feeling so disappointed. We understand how frustrating it can be when service and overall expectations are not met during a rental experience.

Please know that customer satisfaction is extremely important to us, and we regret that we were unable to provide the level of service you expected. Feedback such as yours is taken seriously and helps us identify areas where improvements may be needed.

We would appreciate the opportunity to better understand the circumstances surrounding your experience and review your concerns further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name

Once we receive this information, we will escalate your concerns to the appropriate team for review.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

17. maj 2026

Dear Tanisha,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We are especially concerned by your comments regarding the interaction you had at the rental counter and the way you felt treated during the process.

Please know that NU Car Rentals does not tolerate discrimination of any kind. We take allegations regarding unfair treatment and inappropriate customer interactions very seriously. Every customer should be treated with professionalism, respect, and fairness at all times.

We also understand your concerns regarding the security deposit requirement and the impact it had on your rental experience. Security deposit policies may vary depending on the rental location, vehicle type, payment method, insurance coverage, and other rental qualifications; however, these policies should always be communicated clearly and professionally.

Your feedback regarding:

* Customer service conduct
* Allegations of discriminatory treatment
* Communication of deposit requirements
* Overall rental experience

will be escalated to the  Fort Lauderdale team for review.

We would appreciate the opportunity to investigate this matter further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name

Once we receive this information, we will review your concerns thoroughly with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

15. maj 2026

Dear Eric,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding the wait times, the additional fees applied during the rental process, and the inconvenience caused by the location being farther from the airport than expected.

We regret that the pricing and fees were not communicated in a manner that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, and policies before completing their agreement.

We also understand how the location and transportation process may have negatively impacted your overall experience, and we apologize that the service did not meet your expectations.

Please know that your feedback regarding:

* Wait times and overall service experience
* Pricing transparency and additional fees
* Shuttle and location accessibility

will be shared with the appropriate management team for review.

We would appreciate the opportunity to review your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2.  Rental dates/time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

14. maj 2026

Dear Samareh,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and inconvenience you experienced during your recent rental. We understand how stressful travel delays can be, and we regret that the location’s operating hours and the circumstances surrounding your pickup negatively impacted your experience.

We also understand your concerns regarding the overall rental cost and the additional charges you encountered. Customers should always feel fully informed about rental policies, operating hours, and any applicable fees before completing their reservation.

Please know that your feedback regarding:

* Location operating hours and communication
* Additional charges and overall pricing
* Customer expectations during delayed arrivals

will be shared with the appropriate team for review.

We would appreciate the opportunity to review your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup date/time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns with the location involved.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

13. maj 2026

Dear Andrea,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and understand your frustration regarding the outcome of your rental situation. We regret that your experience led you to seek alternate transportation through another rental provider.

Please know that we take concerns regarding charges, refunds, and customer experience very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation and the concerns you have raised.

To assist us in investigating this matter further, kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental location and pickup date/time
3. Primary driver’s name

Once we receive this information, we will coordinate with the appropriate team to review your case thoroughly.

We sincerely regret that your experience did not meet expectations and appreciate you bringing this matter to our attention.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

12. maj 2026

Dear Paul,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental on April 19, 2026. We understand your concerns regarding additional charges, including supplemental insurance, prepaid fuel, and other taxes and fees that you felt were not clearly disclosed during the rental process.

We regret that the pricing and optional products were not communicated in a manner that felt transparent and easy to understand. Customers should always feel fully informed of all charges and options before completing their rental agreement.

Additionally, we are sorry to hear that your experience with customer service did not meet expectations. Providing professional, respectful, and helpful assistance is extremely important to us, and we understand how disappointing this experience must have been.

Please rest assured that your feedback regarding:

* Pricing transparency and additional fees
* Communication of optional products and charges
* Customer service experience

will be escalated to our Salt Lake City Affiliate under Ticket #381706 for review.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

9. maj 2026

Dear James,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand your concerns regarding pricing transparency, optional products, and the communication you received related to your rental extension.

We regret that you felt pressured regarding insurance and toll program options, and that the pricing for your extension appeared inconsistent. We also understand your dissatisfaction with the interaction you described with management and apologize if the response you received came across as dismissive or unprofessional.

Additionally, we understand your concerns regarding rental restrictions, including out-of-state travel limitations and authorized driver policies. These terms should always be communicated clearly during the rental process so customers fully understand the agreement before completing their rental.

Please rest assured that your feedback regarding:

* Pricing transparency and extension quotes
* Communication of optional products and fees
* Customer service and professionalism
* Explanation of rental restrictions and policies

will be escalated to the appropriate management team for review.

We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver’s name

Once we receive this information, we will review your concerns with the location involved and determine the appropriate next steps.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

8. maj 2026

Dear Matt,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced regarding the final cost of your rental. We understand how upsetting it must have been for the charges to significantly exceed the amount initially expected through your booking.

We regret that the fees and additional charges applied during the rental process were not communicated in a way that felt clear and transparent. Customers should always feel fully informed about rental costs, optional products, taxes, and policies before completing their agreement.

Please know that your concerns regarding pricing transparency and unexpected charges are being taken seriously and will be shared with the appropriate team for review. We understand how experiences like this can negatively impact trust and overall satisfaction.

We would appreciate the opportunity to review your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup dates/time
3. Primary driver’s name

Once we receive this information, we will investigate your concerns and determine the appropriate next steps.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

Opdateret den 8. maj 2026

Dear Deborah,

Thank you for taking the time to share your feedback.

We sincerely apologize for the frustration and disappointment you experienced regarding your reservation cancellation. We understand how upsetting it must have been to realize that your reservation was non-refundable, particularly when the cancellation was made well in advance of the pickup date.

We recognize your concern that greater flexibility or the ability to apply the funds toward a future reservation would have been appreciated. While cancellation policies and prepaid reservation terms are outlined at the time of booking, we understand that this situation has left you feeling dissatisfied and unsupported.

Please know that your feedback regarding refund policies and customer flexibility is important to us and will be shared with the appropriate team for review. We also regret the negative impression this experience has left regarding our services and booking partners.

If you would like us to review your reservation further, kindly provide the following details:

1. Confirmation # ending in NU or booking reference
2. Original pickup date/time
3. Primary driver’s name

Once we receive this information, we will review your case and determine whether any additional options may be available.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

8. maj 2026

Dear Jim,

Thank you for taking the time to share your concerns regarding your recent rental experience.

We sincerely apologize for the frustration and disappointment you experienced. We understand how concerning it must have been to discover additional charges and optional products that you believe were not properly explained or authorized at the time of pickup.

We are particularly concerned by your comments regarding the rental agreement process, including your statement that documentation was not provided at the counter and that you only received the contract electronically after the rental was completed. Transparency and proper disclosure are essential parts of the rental process, and we take allegations regarding unauthorized add-ons and documentation handling very seriously.

We also understand your concerns regarding the return time charge and the discrepancy between the verbal information provided and the charges ultimately applied. Additionally, we regret that you felt your concerns were not adequately addressed during your communication with customer service.

Please rest assured that your feedback, including your concerns regarding:

* Optional products and authorization
* Rental agreement disclosure procedures
* Return time charges
* Customer service handling and transparency

will be escalated to the appropriate management team for further review.

We would appreciate the opportunity to investigate this matter thoroughly. Kindly provide the following details if not already submitted:

1. **Confirmation # ending in NU or Rental Agreement #**
2. **Pickup and return dates**
3. **Primary driver’s name**

Once received, we will coordinate with the location to review the rental documentation, account notes, and related records associated with your case.

Thank you again for bringing this to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee

Besvarelse fra NU Car Rentals

Opdateret den 8. maj 2026

Dear Barbara,

Thank you for taking the time to share your detailed feedback.

We sincerely apologize for the frustration and disappointment you experienced during your recent rental. We understand how upsetting it must have been to arrive expecting a compact or economy-type vehicle and instead be offered a large passenger van that you did not feel comfortable driving. We also understand your concern regarding the additional charges and the significant difference between the expected rental cost and the final amount paid.

We regret that the vehicle assignment process, pricing transparency, and overall experience did not meet your expectations. Optional products, taxes, and fees should always be communicated clearly so customers can make informed decisions without feeling pressured or misled.

Additionally, we are very concerned by your comments regarding the shuttle experience and the driving behavior you described on the return trip to the airport. Safety is extremely important to us, and this feedback will be taken seriously and escalated to the appropriate team for review.

Please rest assured that your concerns regarding:

* Vehicle availability and “Wild Card” expectations
* Additional charges and pricing transparency
* Shuttle operations and driver conduct
* Overall customer service experience

will all be reviewed with the location involved.

We would appreciate the opportunity to investigate your rental further. Kindly provide the following details:

1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location and dates/time
3. Primary driver’s name

Once we receive this information, we will coordinate with the location to review your case and determine the appropriate next steps.

Thank you again for bringing this matter to our attention. We truly regret that your experience did not meet expectations.

Kind regards,
Haidee