A totally shady company. I’ll never go near them again. They almost ruined my trip with my family. I cursed them out and left, then rented a car from Enterprise. I’d booked the car through Priceline f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Location via ECONOMY BOOKING. Normalement agence Carwiz, en fait NÜ. Au bureau, l'employé nous dit que l'assurance que nous avons pris ne couvre presque rien et nous dit que nous ne pouvons prendre... Se mere
AVOID!!!AVOID!!SCAMING PEOPLE BY KEEPING SCRACHES ON THE LOWER SIDE OF THE CAR,WHITE CARS USUALLY SPRAYING TGEM WITH WHITE SPRAY AND WHEN U RETURN THEY RUBBING IT WITH DIRTY FINGERS TO SHOW UP,BEEN C... Se mere
Thank you dear bredren Garfield for all your hard work and due diligence. You are are a wonderful asset to this rental company. Amazing vibes you carry through your work day and I appreciate the Love... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
NÜ Car Rental offers discount rental cars in over 29 countries including Europe, Central and South America, The Caribbean, Australia and New Zealand. NÜ Car Hire has the great rates, exclusive discounts and cheap deals
Kontaktoplysninger
San Antonio, USA
- www.nucarrentals.com
1,6
Dårlig
2 t anmeldelser
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Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Abdessamad served us really good and…
Abdessamad served us really good and car is clean and new . I love the ride .
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Gurmeet,
Thank you for taking the time to share your wonderful feedback regarding your rental experience.
We are delighted to hear that Abdessamad provided you with excellent service and that you were pleased with the clean, new vehicle. It is always rewarding to know that our team helped make your rental experience enjoyable and that you loved your ride.
Your kind words are greatly appreciated and will be shared with Abdessamad and our rental Affiliate team as recognition for their outstanding service.
To help us properly recognize their efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
I had a very diapointing experience…
I had a very diapointing experience with NU Car Rentals. I booked my rental through Priceline for $158.04. Upon returning from my trip and recociling my credit card statement I noticed an additional charge of $159.27. After calling customer seervice, I was told the extra charge was for insurance coverage and refuel that I had already declined.
I specifically declined their insurance cause I am already covered through both my credit card and my personal auto insurance policy. I also refueled the vehicle prior to return. Despite this, the charges were still added. This feels misleading and extremely frustrating, especially when customers are trying to budget based on the quoted booking price.
BE VERY CAREFUL WHEN RENTING FROM THIS COMPANY AND DOUBLE-CHECK EVERY CHARGE BEFORE LEAVING THE COUNTER. TRANSPARENCY AND HONORING CUSTOMER SELECTIONS SHOULD BE A BASIC STANDARD.
19. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Christopher,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration you encountered regarding the charges applied to your rental.
We understand your concerns regarding the additional charge that appeared on your credit card after your rental was completed. We also recognize how concerning it must have been to learn that the charge was attributed to insurance coverage and refueling, particularly as you state that you declined the insurance because you were already covered through your personal auto insurance and credit card benefits, and that you returned the vehicle with a full tank of fuel.
Please be assured that we take concerns regarding billing accuracy, pricing transparency, and the presentation of optional products very seriously. With this, your review has been forwarded to our Phoenix Affiliate under Ticket #382029.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Terrible
Terrible. My flight was delayed. I called and emailed telling them I would be picking the car up later than the original time but would still pay for the same number of days. They refused and said they would not honor the reservation but they would “help me” with the cancellation. Then they threatened to charge me a no-show fee. Because my flight was delayed.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced regarding your reservation.
We understand how disappointing it must have been to experience a flight delay outside of your control and then be informed that your reservation could not be honored despite your efforts to notify the location in advance. We also recognize how frustrating it must have been after calling and emailing to advise of your delayed arrival, while still intending to rent the vehicle for the original reservation period.
Additionally, we understand your concerns regarding the cancellation process and the possibility of being charged a no-show fee under these circumstances. We appreciate how upsetting this situation must have been, particularly when the delay resulted from circumstances beyond your control.
Please be assured that we take concerns regarding reservation handling, communication, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your reservation.
To assist us in investigating this matter, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Salt Lake City affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Eviter absolument l'agence de Marrakech…
Eviter absolument l'agence de Marrakech !
Même si vous pensez économiser quelques euros en utilisant ce loueur, fuyez !
4 cartes bancaires présentées pour paiement de la caution : 2 cartes invalidées par le terminal de paiement, 2 cartes refusées par le personnel. Toutes ces cartes étaient pourtant valables, et l'une d'elle avait même servi pour la validation de l'acompte de la location...
Par contre, le vendeur a très lourdement insisté pour que, soit on paye en espèces, soit on prenne l'assurance "maison" à 30 €/jour qui permettait d'éviter la caution.
Nous avons donc été contraints de trouver un véhicule chez un autre loueur (il y en a un très bien, indépendant, à proximité).
Bien sûr, le site de mise en relation, Economybookings.com, ne veut pas rembourser l'acompte de réservation. A fuir aussi !
Autre remarque, sur le site Economybookings.com, l'agence de location est positionnée dans le terminal. Ce n'est absolument pas le cas ! D'ailleurs, l'adresse est presque introuvable, y compris par les chauffeurs de taxi...
Mon seul regret est de ne pas avoir consulté les avis sur Trust Pilot avant de valider ma réservation.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Cher Bertrand,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.
Nous sommes désolés d'apprendre votre mésaventure et regrettons les désagréments rencontrés lors de votre tentative de location à Marrakech.
Nous comprenons vos inquiétudes concernant l'autorisation de la caution, notamment après la présentation de plusieurs cartes de crédit qui, selon votre récit, n'ont pas pu être acceptées malgré leur validité. Nous comprenons également vos préoccupations concernant l'assurance proposée au comptoir et votre impression que la souscription à une assurance complémentaire était la seule solution pour poursuivre la location.
Par ailleurs, nous regrettons les difficultés que vous avez rencontrées pour trouver l'agence de location et comprenons vos inquiétudes concernant les informations de localisation fournies par votre plateforme de réservation. Nous apprécions également vos commentaires concernant le résultat de votre réservation et la procédure de remboursement avec EconomyBookings.
Veuillez trouver ci-dessous la réponse que nous avons reçue de notre partenaire de location sous le numéro de ticket 389187.
Cher partenaire,
Nous vous remercions de nous avoir signalé ce problème.
Nous tenons à préciser que la location n'a pas pu être effectuée car le client n'a pas pu fournir de carte de paiement conforme à nos exigences pour le dépôt de garantie.
Comme indiqué dans nos conditions générales de location, une carte de crédit valide au nom du conducteur principal est obligatoire pour le dépôt de garantie. Bien que le client ait présenté une carte professionnelle et deux cartes personnelles, ces dernières n'ont pas pu être autorisées par notre terminal de paiement pour le montant de la préautorisation requise. Malheureusement, sans préautorisation, nous ne sommes pas en mesure de vous remettre le véhicule.
Nous tenons également à souligner que l'assurance complémentaire proposée au comptoir est entièrement facultative. Le client n'a jamais été contraint ni incité à souscrire une assurance supplémentaire pour louer le véhicule. La location aurait pu être effectuée si le dépôt de garantie requis avait été autorisé par une carte de paiement valide.
Concernant la demande de remboursement, le paiement de la réservation ayant été effectué via votre plateforme, nous vous prions de bien vouloir consulter votre politique d'annulation et de remboursement.
Enfin, concernant l'adresse de nos bureaux, Nous vous remercions pour vos commentaires. Notre agence est située près de l'aéroport de Marrakech et nous proposons un service de navette gratuit pour assurer vos transferts entre l'aéroport et notre agence de location.
Nous vous remercions encore de nous avoir fait part de ce problème. Nous regrettons que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous remercions de nous avoir donné l'opportunité d'examiner vos préoccupations.
Cordialement,
Haidee
I wish it was possible to give zero…
I wish it was possible to give zero stars.
Arrived at the counter at the LAX Renaissance Hotel to find it completely closed, with no notice about how to contact them. Hotel staff said to go to the other desk on the 4th floor. No one there, office was wide open. There was a sign with instructions to text a number for info. Got a response that the agent would be back in 10 minutes. Waited for an hour, along with another couple.
No way to contact by phone.
Finally called a reputable company to get another car and called my credit card to get a refund.
Avoid this company at all costs.
10. maj 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Peter,
Thank you for taking the time to share your feedback.
We sincerely apologize for the frustration and inconvenience you experienced during your rental attempt at our LAX location.
We understand how disappointing it must have been to arrive at the pickup location and find the rental counter unattended, with no clear instructions on how to obtain assistance. We also recognize how frustrating it was to wait for an extended period after being advised that an agent would return shortly, only to ultimately make alternate rental arrangements.
Please be assured that we take concerns regarding location accessibility, communication, and customer service very seriously. The experience you described is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention.
To assist us in reviewing this matter further, we kindly ask that you provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Scheduled pickup date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the our LAX Affiliate to investigate your experience.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to review your concerns.
Kind regards,
Haidee
loss damage waiver lied to and deceived
I stated 3 times i did not want the insurance, then when it came to signing the documents i was told it would be waived when the car was returned.
i have attempted to resolve this but keep getting the run around. i asked if i could speak to a manager at the Denver location and i was told they don't have a phone there. I see several others have had this issue as well they must train the employees to do this. i was told they have audio and video of every transaction i nor my bank can get a copy.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Brian,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration you encountered during your rental.
We understand your concerns regarding the Loss Damage Waiver (LDW) charge. We recognize how concerning it must have been if you declined the coverage multiple times yet believed it was still added to your rental agreement. We also understand your concern regarding your understanding that the charge would be waived upon return of the vehicle and your disappointment that the matter has not yet been resolved.
Additionally, we regret to hear about the difficulties you experienced when attempting to escalate your concerns. We understand how frustrating it can be when you feel you are unable to obtain the information or assistance you need, including your request to review the audio and video recordings of the rental transaction.
Please be assured that we take concerns regarding the presentation of optional products, pricing transparency, and customer service very seriously. With this, your review has been forwarded to our Denver Affiliate under Ticket #381552. Rest assured, we will provide a timely update once we receive their response.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I rented a car for 3 days in advance on…
I rented a car for 3 days in advance on Orbitz for a trip to Phoenix, Arizona for a wedding. I foolishly accepted the "manager special" mystery car and found out that the vehicle reserved for me was a ten person tourist van-bus...... the type of vehicle for a small church choir. I complained and asked for anything else like a sedan truck or suv and I asked to speak to the manager and was told that he was out to lunch. I had no choice but to accept the BMW "upgrade" and get on my way to the wedding in Sedona. I called customer service as I left the lot and complained and was told they would do something to help me when I returned the car. Another lie. The "upgrade" was another $94. Upon returning the car, I called customer service.Does find some kind of remedy to the situation. The agents talked down to you and then gaslight you and make it sound as if you are being rude for complaining in the first place and talk over you. I stayed calm and tried to explain that they were doing nothing to help or assist me with the situation. Like the rest of you, I have found countless negative reviews on countless websites and seen that a lawsuit has been filed with the Arizona Attorney General for bait and switch tactics against the company.
They are just absolutely the worst and the unprofessional behavior is disgusting. I will be disputing with my credit card company and obviously will make the intelligent choice of never renting with this company again ever.
Look at all the other reviews on countless websites and do the smart thing and don't rent with this company. It's going to be way more of a headache than any of you deserve.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Hawk,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your recent rental.
We understand your concerns regarding the "Manager's Special" vehicle assignment. We recognize how disappointing it must have been to discover that the vehicle allocated to your reservation was a large passenger van that did not meet your travel needs, and that you felt compelled to pay for an upgrade to obtain a more suitable vehicle.
We also regret to hear about your experience with our customer service team. We understand your concerns regarding the assistance you received after contacting us and appreciate how frustrating it must have been to feel that your concerns were not adequately addressed.
Please be assured that we take concerns regarding vehicle assignments, pricing transparency, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the additional charges applied.
With this, your review has been forwarded to our Phoenix Affiliate under Ticket #380459.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Do Not Rent from this company
Knew it was too good to be true that it was only $7/day. The place to pick up the car was off site from the airport so we had to be shuttled there. Once there, there was no one in-person to talk to, they tried to force you into buying extra liability insurance---it didn't matter if you would tell them you had plenty of coverage from your insurance company, and they would put a $1,000 hold on your credit card. This company is a big scam! Do not rent a car from them. So we went next door to another company and was able to rent one from them without a hitch.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Myra,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the off-airport pickup process and the rental requirements presented at the location. We also recognize your concerns regarding the insurance options and the security deposit hold, particularly as you believed your personal insurance coverage was sufficient.
Please note that security deposit requirements and insurance qualifications may vary by location and are outlined in the rental terms and conditions. However, we understand how these requirements can be frustrating if they differ from your expectations or are not clearly communicated during the booking process.
Please be assured that we take concerns regarding pricing transparency, rental policies, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your experience.
To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Miami affiliate to review your concerns.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
SCAM
SCAM… SCAM… SCAM…
This company is running a blatant bait-and-switch. I booked a $140 rental through Capital One Travel and ended up paying over $500.
They forced me to buy a $124 “mandatory” insurance I’ve never heard of, even though I already had full coverage. After a long trip, they clearly count on customers being too exhausted to argue.
Then they hit me with a $263 charge after return—$13 in tolls and a ridiculous $250 “processing fee” they never disclosed. They also failed to mention I couldn’t use my own E-ZPass.
Cheap advertised prices are just a trap. Avoid this company at all costs.
I have filed a complaint with Capital One Travel requesting they remove this provider from their platform, and I will continue pursuing further action to have them delisted from other reputable websites.
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Rohan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during your rental.
We understand your concerns regarding the difference between the advertised rental price and the final amount charged. We also recognize your concerns regarding the insurance coverage presented at the rental counter and your belief that you already had sufficient coverage at the time of pickup.
Additionally, we understand your concerns regarding the toll-related charges applied after your rental, including the administrative fee. We recognize how frustrating it can be when fees and rental policies are not clearly understood or do not align with your expectations, particularly regarding the use of personal toll transponders.
Please be assured that we take concerns regarding pricing transparency, optional products, toll programs, and customer service very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the charges applied.
To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with our Fort Lauderdale affiliate to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
I had a very disappointing experience…
I had a very disappointing experience with NU Car Rentals at their Denver location. The vehicle I received was not provided with a full tank of gas, despite the contract clearly stating that it would be.
Because of this, I was forced to stop and refuel immediately late at night on my way up the mountain, alone with three young children, which was both stressful and completely avoidable. I have documentation showing I purchased gas the same day as pickup.
Despite providing proof and explaining the situation to customer service, my claim was dismissed with no accountability. I still returned the vehicle with a full tank as required, yet was left covering the cost of their mistake.
This lack of transparency, poor customer service, and disregard for customer safety is unacceptable. I would strongly recommend choosing a different rental company to avoid similar issues.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Allysa,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you encountered during your rental.
We understand your concerns regarding the fuel level of the vehicle at the time of pickup, particularly given your understanding that the vehicle would be provided with a full tank of fuel. We also recognize how stressful and inconvenient it must have been to stop for fuel immediately after leaving the location, especially while traveling late at night with three young children.
Additionally, we understand your disappointment that, despite providing documentation and explaining the circumstances, you felt your concerns were not adequately addressed. We appreciate that you returned the vehicle with a full tank as required and understand why you believe the situation should have been handled differently.
Please be assured that we take concerns regarding vehicle preparation, rental contract compliance, customer service, and customer safety very seriously. We would appreciate the opportunity to review the circumstances surrounding your rental and the information you previously provided.
With this, your feedback has been forwarded to our Denver Affiliate under Ticket #380320.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns further.
Kind regards,
Haidee
NEVER RENT FROM THIS SCAM COMPANY!
NEVER RENT FROM THIS SCAM COMPANY!! We booked a car with advanced website confirmed payment of $80 US dollars. When we arrived at their counter to pick-up the car, we were told by their rather uninterested clerk the total would be $189, thus having to pay extra for mandatory insurance. When inquiring why, they plainly replied that prices on their website does not represent reality!!! PLEASE do yourself a favor and go elsewhere. THEIR FALSE REPRESENTATION IS TO LURE YOU IN!!
8. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear NH,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and disappointment you encountered during the rental process.
We understand your concerns regarding the difference between the amount paid at the time of booking and the total charges presented at the rental counter. We also recognize how concerning it can be when there is confusion regarding insurance requirements and additional rental costs.
Please be assured that we take concerns regarding pricing transparency, insurance requirements, and customer service very seriously. Customers should receive clear information regarding rental qualifications, coverage requirements, and any applicable charges so they can make informed decisions before completing their rental.
We would appreciate the opportunity to review the circumstances surrounding your rental and the charges that were presented to you. To assist us in investigating this matter, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
Once we receive this information, we will coordinate with the appropriate affiliate location to review your concerns and provide further clarification.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Nu Rentals Positive Experience!
Edhi Lima was extremely professional and a great representative of Nu Rentals. She went above and beyond to make our experience of picking up and dropping off our rental vehicle first class. Everything was extremely smooth!
21. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Lloyd,
Thank you for taking the time to share your positive feedback regarding your recent rental experience.
We are delighted to hear that Edhi Lima provided such outstanding service and made both your vehicle pickup and return process smooth and enjoyable. Delivering professional, friendly, and efficient service is something we strive for, and it is wonderful to know that Edhi went above and beyond to ensure a first-class experience.
Your kind words are greatly appreciated and will be shared with Edhi and the appropriate management team as recognition of her excellent customer service.
To help us properly recognize her efforts, would you kindly provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental date and time
3. Primary driver's name
4. Pickup location
Thank you again for choosing NU Car Rentals. We truly appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Haidee
Avoid at all costs. They scam you
Avoid at all costs.
They scam you badly and provide shockingly terrible vehicles.
In my case there was no office at the pick up location. I called them and they brought me in a so called office (horrible place with a tiny desk and space for no more than one client).
Once I tried to leave a deposit on my credit card they told me that the card was not working. I gave them another one and they told me that was not working either. I called my two banks and both told me that there was absolutely no problem with my 2 cards.
They asked for 3 time more than what I had already paid to reduce the deposit and allow me to kake the vehicle.
Whilst I was calling my banks a customer after me had exactly the same problem.
The vehicle was all damaged on the outside and fumes entering the seating area when driving.
I had 3 children with me and we add to drive for 8 hours. And being in Morocco I had no other option than progressing despite it all.
---- After 2 months they have now reached me asking for some information. No compensation, no remedial action, huge delays in noticing the review and reaching me. Continued horrible experience.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear John,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and regret the frustration and concern you encountered during your rental.
We understand your concerns regarding the pickup process, including the difficulty locating the rental office and the circumstances surrounding the security deposit authorization. We also recognize how unsettling it must have been to be informed that multiple credit cards could not be processed, particularly after receiving confirmation from your banks that no issues existed with the accounts.
Additionally, we are concerned by your comments regarding the condition of the vehicle provided. The issues you described, including visible exterior damage and fumes entering the passenger compartment, are not consistent with the standards of safety and vehicle quality we expect from our rental partners. We understand how especially concerning this would have been while traveling with your family and undertaking a long journey.
Please be assured that we take concerns regarding payment processing, vehicle condition, and customer service very seriously. We would appreciate the opportunity to investigate this matter further with the affiliate location involved.
To assist us in reviewing your case, please provide the following details:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup and return dates/time
3. Primary driver's name
4. Rental location
Once we receive this information, we will coordinate with the appropriate affiliate location to review the circumstances surrounding your rental.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to investigate your concerns.
Kind regards,
Haidee
Bon service à d'essayage merci
29. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Cher Soumaila,
Merci d’avoir pris le temps de partager vos commentaires.
Nous sommes ravis d’apprendre que vous avez reçu un bon service et que votre expérience a été positive. Offrir un service amical, serviable et attentif est toujours notre objectif, et nous sommes heureux de savoir que nos efforts ont contribué à rendre votre expérience agréable.
Vos aimables paroles sont très appréciées et seront transmises à l’équipe concernée. Afin de nous aider à identifier les personnes impliquées et à transmettre votre retour, pourriez-vous nous fournir les informations suivantes :
1. Numéro de confirmation se terminant par NU ou numéro de contrat de location
2. Date et heure de la location
3. Nom du conducteur principal
4. Lieu de prise en charge
Merci encore pour votre retour. Nous apprécions votre confiance et espérons avoir le plaisir de vous servir à nouveau prochainement.
Cordialement,
Haidee
WORST RENTAL CAR COMPANY EVER!
WORST RENTAL CAR COMPANY EVER!
Rented from these guys 3 weeks ago. Tried to pressure us in to using their mandatory toll system. Total scam. Would have added $250. Pressure to use their overpriced insurance. Another hassle to show them we were insured already. Vehicle was very old (50,000 miles). Oldest I have ever seen for a rental. The sun visor fell off multiple times in traffic. Very poor service at pick up and drop off. Was a big hassle to get anyone to find the vehicle, look over the van and inspect on drop off.
AVOID THIS PLACE.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Alison,
Thank you for taking the time to share your feedback.
We are sorry to hear that your rental experience did not meet your expectations and regret the frustration you encountered during both the pickup and return processes.
We understand your concerns regarding the toll program and insurance options presented at the rental counter. We also recognize how important it is for customers to feel fully informed about any optional products, associated costs, and rental requirements before making their selections.
Additionally, we regret to hear that you were dissatisfied with the condition of the vehicle provided. Your comments regarding the vehicle's age, the issue with the sun visor, and the level of service received during pickup and drop-off are concerning and will be shared with the appropriate team for review.
Providing safe, well-maintained vehicles and efficient customer service is important to us, and we apologize that your experience fell short of those expectations.
To allow us to investigate your concerns further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive these details, we will coordinate with our Orlando Affiliate to review the matters you have raised.
Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and address any issues identified.
Kind regards,
Haidee
Stay as far away from this company as…
Stay as far away from this company as possible. They are running a textbook predatory scam.
I arrived with a perfectly valid credit card for the security deposit—the same card I used without a single issue at another rental agency and various shops the exact same day. However, their machine miraculously 'had no connection' or 'refused the transaction.'
This is a blatant lie and a forced-sales tactic. They intentionally use faulty terminals (or fake connectivity issues) to claim your card is rejected so they can force you into buying their 'premium' insurance at an astronomical daily rate. If you don't pay their ransom, they won't give you the car, and you’re left stranded.
It is a dishonest, calculated maneuver to exploit travelers. They aren't in the business of renting cars; they are in the business of intimidation and credit card fraud.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Uness,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and regret the frustration and inconvenience you described. We understand your concerns regarding the security deposit authorization process and the difficulties you encountered when attempting to use your credit card at the rental counter.
We also understand your concerns regarding the insurance options presented during the rental process. Customers should feel fully informed about all rental requirements, available coverage options, and payment policies before making any decisions. We regret that your experience left you feeling dissatisfied and concerned about how the situation was handled.
Please be assured that we take allegations regarding payment processing issues, customer service interactions, and rental procedures very seriously. We appreciate feedback such as yours, as it allows us to review our processes and ensure that our standards are being met.
To allow us to investigate this matter further, please provide the following information:
1. Confirmation # ending in NU or Rental Agreement #
2. Pickup location
3. Rental date and time
4. Primary driver's name
Once we receive these details, we will forward your concerns to the appropriate affiliate location for review.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Please do not use this rental company
Please do not use this rental company. I just had a horrible experience with them regarding the extra charges on the rental agreement that were never explained to me. And the underhanded way they get you to pay $400 for insurance. My original rental price was $76.95. Final cost $481.55 Plus the $400 for the insurance, the cost of which was never revealed to me. $841.55. That's a lot higher than $76.95 for 3 days. I'm a nobody, but I'll tell everyone I know not to use this company. Maybe this will save one person from going through what I'm going through.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Mark,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the charges associated with your rental. We recognize how concerning it can be when the final rental cost differs significantly from the amount originally expected.
We also understand your concerns regarding the additional products and coverage options added to your rental agreement. Customers should feel fully informed about any optional products, associated costs, and the terms of their rental before making a decision. We regret that you feel the charges and coverage costs were not clearly explained during the rental process.
Please be assured that we take concerns regarding pricing transparency and the presentation of optional products very seriously. We appreciate the opportunity to review the circumstances surrounding your rental and the charges applied. To facilitate this process, we have forwarded your review to our Denver affiliate for further review under Ticket #378812.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Besvarelse fra NU Car Rentals
Dear Mike,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the fees associated with your rental and the level of customer service you received.
At NU Car Rentals, we strive to be transparent regarding rental charges, fees, and policies, and we regret that your experience left you feeling dissatisfied. We also recognize the importance of providing professional and helpful customer service throughout the rental process.
We would appreciate the opportunity to review your concerns further. To assist us in investigating this matter, please provide the following:
1. Confirmation # ending in NU or Rental Agreement #
2. Rental dates/time
3. Primary driver's name
Once we receive this information, we will review your concerns with our Charlotte Affiliate.
Thank you again for bringing this matter to our attention. We regret that your experience did not meet expectations and appreciate the opportunity to look into your concerns.
Kind regards,
Haidee
Tout était nikel de la réception à…
Tout était nikel de la réception à l’aéroport jusqu’à mon départ en France.
L’équipe de Marrakech est très ponctuel et sérieux.
28. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Cher Client,
Merci d’avoir pris le temps de partager vos commentaires concernant votre expérience de location à Marrakech.
Nous sommes ravis d’apprendre que tout s’est parfaitement déroulé depuis votre arrivée à l’aéroport jusqu’à votre départ pour la France. Offrir une expérience fluide et sans stress est exactement ce à quoi nous aspirons, et nous sommes heureux de savoir que notre équipe a contribué à rendre votre séjour agréable.
Nous apprécions tout particulièrement vos aimables paroles à l’égard de l’équipe de Marrakech. Votre reconnaissance de leur ponctualité et de leur professionnalisme nous touche beaucoup et sera partagée avec l’équipe afin de souligner leur engagement constant envers un service client d’excellence sous le Ticket n°378652.
Merci encore d’avoir choisi NU Car Rentals. Nous apprécions sincèrement votre recommandation et espérons avoir le plaisir de vous accueillir de nouveau lors de vos prochains voyages.
Cordialement,
Haidee
Naoufal and the whole Agadir team were amazing!
Naoufal and the whole Agadir team were amazing—very transparent and incredibly helpful. They were flexible with my payment methods, especially since my Argentine credit card didn’t work. They stayed with me at the airport until everything was sorted out, which I really appreciated. Super kind and supportive. Thank you so much for everything—hope to see you again soon!
26. april 2026
Uopfordret anmeldelse
Besvarelse fra NU Car Rentals
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback regarding your rental experience in Agadir.
We are delighted to hear that Naoufal and the entire Agadir team provided you with such exceptional service. It is especially rewarding to know that their transparency, flexibility, and willingness to assist you with your payment situation helped make your experience a positive one.
Your comments about the team's kindness, patience, and dedication—particularly their efforts to remain with you at the airport until everything was resolved—are greatly appreciated. Providing attentive and supportive service is something we strive for, and we are pleased that our team was able to exceed your expectations.
We will be sure to share your kind words with Naoufal and the Agadir team as recognition of their outstanding customer service.
Thank you again for choosing NU Car Rentals. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Haidee
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