Had an issue with our jitter bug pram rocker. I contacted Nuby and explained the issue. They dealt with the issue efficiently and sent out a new product to replace to faulty item within a couple of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Se mere
Virksomheden har svaret
mollie was amazing help, she talked me through everything, helped me get what i needed to do and sent out the parcel within 24 hours.
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktoplysninger
Unit 13, NE35 9PZ, Boldon, Storbritannien
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have a rapid cooler and the digital…
I have a rapid cooler and the digital lid wasn't working. Contacted nubby via email and they were very helpful and sent me a new one out.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Horrible customer service
Horrible customer service
I have ordered baby playmat a week ago and got an email it was dispatched, however royal mail tracking shows they have not received the item. Customer service never picks up the phone and I have received no response from the form on the website. Really disappointing experience!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Hi Diana,
Thank you for getting in touch with us. Our phone lines have been exceptionally busy this week, so we sincerely apologise for the difficulty you experienced trying to reach us.
I have also checked our enquiries mailbox and can confirm that your enquiry was received on 18th May. Please note that responses can take up to 72 hours during busy periods. One of our Customer Service agents responded to your enquiry on 21st May.
If you have not received our reply, we kindly recommend checking your junk or spam folder. Please let us know if you’re still unable to locate the email, and we’ll be happy to assist further.
Team Nuby.
2x Jitterbug review: it is a lump of junk
Having had 2 of the Jitterbug pram rockers now (the first one broke instantly as the charging port collapsed inside itself - Nuby replaced it free of charge - I left a positive review for their good customer service) I feel like I can make a better informed and more balanced review of this poorly constructed, unfit for purpose, waste of plastic.
We were eagerly awaiting the arrival of the replacement unit as nap laps were getting very draining by this point, a few minutes of hands free parenting was what we so desperately needed! It arrived to our delight, so I put it straight on charge - it must have taken at least 6 hours to fully charge up, for it to only give us 10 minutes of rest before the battery died again! I recharged it again using the provided cable, waited another several hours to charge it to then only get 10 minutes of action. This is infuriating!!! Not only because we can't use the pram rocker for more than 1 nap per day (when our baby naps at least 4 times per day) but I also feel I have now consumed and wasted 2x the amount of plastic! I'm shocked that this device can't even do it's basic job for more than a few minutes, which in the end of the day is little to no help - in fact it's more of a hassle than not having it. Especially as I now have one broken unit and one substandard waste of time unit that I have to go out of my way to responsibly dispose of because Nuby won't accept returns to repair/recycle items.
The whole experience has really got my goat and added stress I to what's already quite a challenging time. These products should be helpful, not a hindrance!!!!
19. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Hi Phil,
Thank you for reaching out to us, and we’re very sorry to hear that you’ve experienced multiple issues with your Jitterbug.
Our Quality Team would appreciate the opportunity to investigate this further and would kindly request the return of the product so that we can carry out a full inspection. We would be grateful for your assistance with this and ask that you please contact us at enquiries@nuby.com so we can arrange the next steps.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
While we unfortunately do not offer a repair service, we do recommend that any products that need to be disposed of are recycled responsibly through your local waste authority.
Team Nuby
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I contacted Nuby to see if there was a spare part for the character sippy cup as the top part of the straw had been chewed through by my granddaughter. Marie from Nuby said there wasn't a part available but instead she provided a replacement cup! No need to do that of course but it was much appreciated. Thank you!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fab Customer Service
My rapid hot machine showed a code that I wasn’t sure of, or how to fix. I contacted customer services and within a week they have sent me a new rapid hot machine to replace the faulty one
Customer service responses are super quick.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
They were amazing very prompt response…
They were amazing very prompt response and knowledgeable about the products. Also very understanding.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great products and fabulous after care…
Great products and fabulous after care service
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Had a issue with one of the flasks
Had a issue with one of the flasks. Got in touch with the nuby team and they was very helpful and resolved the problem by sending another flask. As my one the lid fell apart.
Very happy
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I ordered something a while back and didn't check if anything was missing. There was a part missing but nuby came to the rescue and got a new part sent out straight away . Will definitely order from the company again customer service 5 stars and so are the products.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Had an issue but all was resolved team…
Had an issue but all was resolved team were very helpful and my friend is very happy with her gift
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Went above and beyond to help me
Went above and beyond to help me. Really thank full for there support . And replaced something they didn’t need to very quick for me
16. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
They were fast at responding to my…
They were fast at responding to my issue and dealt with it same day, very helpful when I had a couple of questions I wasnt too sure about.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great response time and amazing…
Great response time and amazing customer service
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service were spot
Customer service were spot on with an issue I had, they were quick to respond and solved the issue straight aware. Can't fault Nuby at all
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great what the product can do however…
Great what the product can do however the measurements inside the flask are wrong 5oz fills 6oz in my MAM bottles, the temperature is basically cold by the time my baby gets through 1 oz it will be cold. I use aptamil anti reflux milk and the formula is very runny and usually when use just kettle the formula is very thick which is how its supposed to be. Shame really amazing idea if they just fixed those issues would be great. Great insulator flask though x
5. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for leaving us a review. As with all manufactured products, the RapidCool graduation guide has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of baby feeding bottles.It’s therefore possible that the combination of flask and bottle tolerances, along with user measuring technique, could mean flask and bottle measurements may appear inaccurate.
We would be grateful if you could reach out to our Customer Service team (enquiries@nuby.com) so that we can investigate this issue and provide further support.
Fast delivery
Fast delivery. However the item was left in my front garden (couriers issue not Nuby) I contacted them the next day and Marie resolved my issue instantly. Definitely recommend ☺️
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Broken Rapid Cooler
Broken Rapid Cooler broken after 6 month of used. Didn’t get to use it for my first child due to a baby Breavement brought for them. So my receipt expired even though it was in used to October 2025 with my rainbow baby and quite disappointing by the service. Everyone seem to getting replacement must be that bad batch of rapid cool.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
We’re very sorry to read your review, and truly sorry for your loss.
We completely understand how disappointing this must have been, especially when you were finally able to use the RapidCool. Unfortunately, as the warranty had expired at the time the issue was reported, we were unable to offer a replacement on this occasion.
We appreciate your feedback and are sorry for the frustration caused.
I was so happy with my customer service…
I was so happy with my customer service thank you so much for everything
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Nuby
Fantastic customer service from Nuby, especially Marie. Issue resolved quickly. Great products.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.