Just received my first order and I am delighted with the superb quality and fit and also the prompt delivery….i will be a returning customer.
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I just wanted to come on here and write a review to praise the team. They have the best customer service, returns are processed very quickly without messing around… and I’ve also just made a purchase... Se mere
Virksomheden har svaret
I purchased a dress for my daughter which didn’t suit so returned it. Had trouble creating the return so emailed noughts and kisses who responded almost immediately and let me drop it off to their HQ... Se mere
Virksomheden har svaret
AWFUL!! Quality is shocking for the price you pay, all the threads have come loose after washing once and the material has shrunk! Would expect this from a fast fashion brand but they advertise themse... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Noughts and Kisses discover your new favourite fashion brand. Shop our wide range of clothing & accessories.
Kontaktoplysninger
4,2
God
205 anmeldelser
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No free delivery and won’t refund
Ordered a top from there that I was hoping to love but unfortunately it didn’t suit me. Very surprised that they don’t offer free returns so you have to pay to return any unwanted items. Then, I received an email to say they can’t refund me because the top has makeup on despite me never wearing the top or having any makeup on it. Wouldn’t recommend this company.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Emily,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with your Noughts and Kisses order did not meet your expectations, and we sincerely apologise for any disappointment caused.
When we assessed your return, our team noted marks on the item that meant it did not meet our returns policy guidelines. As outlined in our returns policy and the email we sent at the time of rejection, if you believed the item was not received in that condition, we asked that you contact us and provide evidence so we could investigate further and assist you.
We haven’t received any further communication from you regarding this, and we are always happy to review concerns when supporting information is provided.
Please feel free to reach out to our customer care team directly so we can look into this for you again via email customercare@noughtsandkisses.co.uk.
Again, we truly appreciate your honest feedback and are sorry that your experience fell short of what we strive to deliver.
Many thanks,
Noughts and Kisses
VERY expensive Shipping costs
The clothes looked nice. But the shipment costs are sooooooo expensive. I paid €85 euros to ship the order to The Netherlands. And I have to pay the return costs of €85 euros. I find it unacceptable that I had to pay €85 in shipping costs and that returns are not free. This means I would also have to pay for the return shipment myself, resulting in a significant amount of money spent solely on shipping.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that the shipping costs have caused frustration, and we completely understand how this can feel significant, particularly with international orders.
For transparency, the €85 shipping fee includes all taxes and customs duties for delivery to The Netherlands. This ensures there are no additional charges upon arrival and avoids any unexpected fees or delays once your order reaches customs.
As outlined on our Shipping & Returns pages, we do not currently offer free returns on international orders, and return shipping costs are the responsibility of the customer. We appreciate that this may not be ideal, and we are always reviewing our policies as we continue to grow.
We truly value your feedback and your support of Noughts and Kisses. If you ever need assistance with sizing, fit advice, or product details before placing an order, our customer care team is always happy to help minimise the likelihood of returns.
Again, we sincerely appreciate you sharing your thoughts and are sorry that this aspect of your experience did not meet your expectations.
Many thanks,
Noughts and Kisses
Fast Returns
The clothes aren't for me but the return was processed quickly and efficiently which I appreciated.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you so much for taking the time to leave us this review.
While we’re sorry to hear the pieces weren’t quite right for you on this occasion, we’re really pleased to know that your return was processed quickly and efficiently.
Providing a smooth and straightforward returns experience is very important to us, so your feedback truly means a lot.
We hope to welcome you back again in the future, and if you ever need any sizing or styling advice before placing an order, our team is always happy to help.
Many thanks,
Noughts and Kisses
Meine bestellte Ware ist zu groß…
Meine bestellte Ware ist zu groß ausgefallen. Umtauschen ging nicht da andere Größe nicht vorhanden. Bei 30 Euro Versandkosten bietet die Firma keine Retoure an. Vorsichtig mit den Etiketten sobald eines beschädigt ist bleibt der Kunde auch auf der Ware sitzen. Das war meine erste und letzte Bestellung
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the sizing was not right for you and that your experience has left you feeling disappointed.
To clarify, we do not currently offer a direct exchange service. However, we do offer returns, with return shipping costs covered by the customer. This information is outlined on our Returns page and is also shown at checkout prior to purchase so that customers can make an informed decision.
With regard to damaged items, we would never expect a customer to keep an item that arrives faulty. In these cases, we kindly ask that our customer care team is contacted with details and images so we can investigate promptly. Where an item is confirmed as damaged, this often results in the return being covered by us, and we certainly would not leave a customer out of pocket for a genuine fault.
We’re truly sorry that this was your first experience with us and that it did not meet expectations. Should you wish to contact our customer care team directly, we would be more than happy to review the situation further and assist where possible.
Many thanks,
Noughts and Kisses
Besvarelse fra Noughts and Kisses
Hi Dafniet,
Thank you so much for taking the time to leave us this lovely review!
Our team is happy to hear that you've had such a positive experience speaking with our team!
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Mauvaise expérience depuis la France
Mauvaise expérience depuis la France. Pas de numéro de téléphone joignable pour cette boutique. Une politique de livraison et de retour catastrophique ( frais de douanes faramineux à la livraison de 47€ en plus pour une commande de moins de 120€!! ) première fois que je paye autant de frais de douanes pour recevoir un colis du royaume uni. Des sites comme Revolve ou Deciem les prennent en charge eux!! Et pour effectuer un retour ( car les articles ne sont franchement pas de super qualité pour le coup) c’est la croix et la bannière, c’est aux frais du client pas d’étiquette de retour. et en plus hors zones euro c’est un vrai bazar pour renvoyer. À fuir !
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience ordering from France and that it caused you frustration.
Since the UK’s departure from the EU, orders shipped to Europe have been subject to import duties and taxes set by local customs authorities. These charges are determined by the destination country and, at the time of your order, were outside of our control. We do outline within our shipping policy that customs fees may apply, however we completely understand how disappointing and unexpected these additional costs can feel.
We would also like to mention that as of December, we have updated our shipping process and now include customs duties and taxes within the shipping fee for EU orders. This means customers should no longer receive additional charges upon delivery. We made this change specifically to improve the experience for our European customers.
Regarding returns, we are currently unable to provide prepaid return labels for international orders, and return shipping costs remain the responsibility of the customer. This is clearly stated at checkout and on our returns page. We appreciate that returning items from outside the UK can be more complex, and we are continuously reviewing our processes to improve this.
We’re also sorry to hear that you were disappointed with the quality of the items received, as this is never the experience we aim to deliver. If you haven’t already, please do contact our customer care team directly at customercare@noughtsandkisses.co.uk
so we can review your order personally and see if there is anything further we can do to assist.
We truly appreciate your feedback and are sorry that your experience fell short of expectations.
Many thanks,
Noughts and Kisses
The kindest and quickest customer…
The kindest and quickest customer care!! I had an enquiry about something coming back in stock and the team were amazing !
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Em,
Thank you so much for taking the time to leave us this lovely review!
Our team is happy to hear that you've had such a positive experience speaking with our team!
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Vergognatevi
Vergognatevi della risposta che date perché non sono stata avvisata da voi ma dalla DHL che dovevo pagare 111,00 euro per svincolare il pacco alla dogana (un pacco che ho pagato 246,00 euro) voi avete risposto dopo la mia richiesta di spiegazioni dicendo che si paga la dogana 20,00 o 30,00 euro non 111,86 euro che è quasi la metà del prezzo del mio ordine.Dovete avvisare le persone prima che paghino l’ordine ma comunque per me siete un sito inaffidabile .
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you for taking the time to share your experience.
We’re very sorry to hear how frustrating this situation has been for you. We completely understand how concerning it must have felt to be asked to pay €111 in customs charges on top of your €246 order in order to receive your parcel.
Customs duties and import taxes are set by the destination country’s customs authorities and are calculated based on factors such as the declared value of the goods, shipping costs, and local VAT rates. These fees are not determined or collected by us, and we do not receive any portion of them.
At the time of your order, our shipping policy did state that international customers may be responsible for customs duties and taxes upon delivery. However, we appreciate that the amount requested in your case was significantly higher than expected, and we are truly sorry for the distress this caused.
In response to situations like this, we updated our EU shipping process in December, and duties and taxes are now included within the shipping fee for EU orders. This means customers should no longer face additional customs charges upon delivery.
We’re genuinely sorry that your experience has led you to feel this way about our brand, as this is never the standard we aim to deliver. If you would like us to review your specific order in more detail, please contact our customer care team at customercare@noughtsandkisses.co.uk
and we will be happy to assist further.
Many thanks,
Noughts and Kisses
Supportive customer care
I had an issue with my order when it got stuck in transit with Royal Mail - the Noughts and Kisses team were extremely supportive and reacted quickly to my customer query on my order. They re sent my order straight away and the team were so friendly! Thank you again team Noughts and Crosses!
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Dani,
Thank you so much for taking the time to leave us this lovely review!
We are so sorry to hear that there was an issue with your original shipment however we are glad that this was resolved promptly and sufficiently for you!
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Excellent customer service
Excellent customer service , ordered my cardigan on Wednesday and got it buy Friday . Also I love love love my cardigan
1. oktober 2025
Besvarelse fra Noughts and Kisses
Hi Nikki,
Thank you so much for taking the time to leave us this lovely review!
Our team is happy to hear that you've had such a positive experience shopping with us!
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Speedy delivery
1. august 2025
Besvarelse fra Noughts and Kisses
Hi Joanne,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping with us!
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Excellent customer service
Ordered an outfit and was sent the wrong one by mistake. I contacted noughts and kisses via their online chat function and within minutes it was resolved. I was sent a free shipping label and a code for free next day delivery to ensure the items I wanted were delivered to me urgently. I have received the items and they are beautiful! Excellent customer service! Thank you :)
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Rachael,
Thank you for taking the time to leave this lovely review!
We truly cannot apologise enough that you received the wrong order but we are happy to hear that our team resolved this quickly and the new order has been received correctly!
We really hope that you love your new outfit and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Poor quality for price point
Regarding Valencia Dress ( more poor quality shapeless top)
Ordered and tried to cancel same day as given heads up on disparity between quality and price point
Advised this was not possible which was fair enough and to follow returns process on NDD arrival
Opened to follow this process on arrival.
Intention to cancel confirmed by appearance of creased up sack with unfathomable straps.
A poor relation to similar budget buys from New Look and even Shein.
As I was abroad from early hours next day I returned at 8 pound personal cost to meet timescales.
Whist holidaying I was emailed to say rejected due to condition… I hadnt tried as always my expressed intention via e mail trail to company to return.
Was interrupted on holiday with lip service platitudes and no resolution… they said I should have took photos ( probably right but down list with flight to catch.)
They highlighted make up on an untried item and waxed lyrical regarding alleged quality checks.
In the end I let it go as it was a revolving door of no resolution apologies and intrusive on holiday.
Consequently I’m left with a v expensive duster
Lesson learned
Had purchased a couple of winter items which were pricey for what they were but not obvious atrocious quality like this
Never again, an expensive 80 plus error with postage
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi Sharon,
Thank you for taking the time to share your feedback with us.
We’re genuinely sorry to hear that your experience with Noughts and Kisses did not meet your expectations, and we sincerely apologise for any frustration or disappointment caused.
We understand that you reached out to our customer care team to request a cancellation shortly after placing your order. As mentioned in our previous correspondence, the order had already been processed for dispatch at that time, and unfortunately, we were therefore unable to cancel it. While we always aim to accommodate cancellation requests where possible, this cannot always be guaranteed once an order is in progress.
We appreciate that you attempted to return the item promptly, especially with travel plans approaching, and we regret that the product did not meet your expectations. Our returns policy requires that items be returned in an unworn, resaleable condition. In this case, the returned item showed signs of wear, specifically makeup marks, and without prior correspondence or photographic evidence to support otherwise, we were unable to approve the refund.
We completely understand how frustrating this must have been—particularly while you were away—and we’re sorry the process added further inconvenience during your holiday. Please rest assured that your comments have been shared with both our customer service and quality control teams, as we’re always looking to improve our service and product standards.
Although we are unable to change the outcome in this instance, we truly appreciate your honest feedback and are sorry that your experience fell short of what we strive to deliver.
Many thanks,
Noughts and Kisses
I bought the Alvaro dress and it's…
I bought the Alvaro dress and it's amazing. The fabric is great, it's true to size, not too long so would be amazing for petite ladies as well and it came super fast, basically the next day! My sun glasses are great too, love them!!
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Noughts and Kisses
Hi,
Thank you so much for taking the time to leave us this wonderful review!
Our team is absolutely overjoyed to hear that you've had such a positive experience shopping with us!
We really hope that you love your new dress and look forward to your future purchases!
Many thanks,
Noughts and Kisses
Overall was very disappointed in my…
Overall was very disappointed in my purchase, for the amount I paid for a blazer and trousers which were absolutely beautiful yet awful quality, the trousers have had to be binned due to ripping while attending the racers, due to material they weren’t reparable… so disappointed, what a waste of money!
First time purchasing from here, seen the brand advertised frequently & tried something new for a change and have had to bin half the outfit and won’t wear the blazer without the trousers as it matched and haven’t saw any other trousers like them on the market… won’t be in a rush to spend that much money again
5. april 2025
Uopfordret anmeldelse
Leola shorts in cream
Leola shorts in cream, previously purchased them in animal print which were great.
Cream ones have one leg cut shorter by 2 inches so are unwearable.
12. april 2025
Uopfordret anmeldelse
Sent an item back that a button had…
Sent an item back that a button had fell off and they exchanged and sent back the next day on next day delivery. Ella was particularly helpful, excellent customer service, which makes a change from other clothing companies of recent who don't seem to have any customer service experience. Also, my outfit it to die for!! Don't usually post reviews but felt Noughts + Kisses deserved the appreciation.
4. april 2025
Uopfordret anmeldelse
Have purchased a few times from noughts…
Have purchased a few times from noughts and kisses. I was sent the wrong item on my first order but the company did get this resolved swiftly.
The items I have received are all beautiful quality and will order again.
2. april 2025
Uopfordret anmeldelse
Great quality clothes
Great quality clothes and unique designs. I always get compliments when I wear my pink sequinned jumper !
10. marts 2025
Uopfordret anmeldelse
POOR customer service
Ordered some gold earrings in November 2024. Recently went to wear them and they broke apart - no force whatsoever. Reported to the company to ask for a replacement and was advised no as too much time had passed after buying them. Won’t be using them again. Awful customer service. Didn’t even receive an apology.
20. marts 2025
Uopfordret anmeldelse
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