Northside Truck & Van Anmeldelser 506

I recently purchased this Mercedes Sprinter316 L3H2 RWD vehicle which had been converted into a motor home in 2021 and needed some help with service history and renewing the Mobilo roadside assistance that had expired due to an issue with the previous owner failing to complete a gearbox oil change when it was last serviced. Jo Thorpe on the front desk helped me through this as I had no experience of the electronic world of Mercedes apps!
Vehicle was booked in for service & completed on time with the Mobilo cover restored.Excellent communication from booking through to collection of vehicle and will return vehicle for any further work.

Great to deal with a garage that is geared towards the commercial needs of a business using vans on a daily basis, rather than a garage geared towards domestic car users.

Think carefully before entrusting your Motorhome or Van to Mercedes Northside Truck & Van Leeds. They may likely break it and will not accept responsibility; read on….

My 1999 Mercedes Hymer S520 Motorhome (46,000mls only) on a Sprinter Chassi, was booked in for work relating to a faulty ignition on March 28th 2025. The vehicle was off road not usable for a period of 3 months pending completion of the work on 23 of June 2025 at a total cost of £792.77. The initial verbal quote was £130 + Labour (2hrs). The diagnostic was a sham; being charged £220 for a brief physical/visual inspection (the vehicle did not have OBD) and I’d already told them I’d had the fault diagnosed and required a new barrel – but they insisted on their own diagnostic then refused to provide a report on the basis of GDPR - no wonder!?

During the diagnostic Northside forced my door lock. In the process of resetting the door lock they severely split and cracked the door panel. Maintenance manager Stuart, after first claiming falsely the vehicle had arrived with the forced lock and open flapping door, assured me he would repair it, replace it, or get a panel made: but new or used replacement panels did not exist and they would not consider getting one made due to cost. They made two attempts at repair and gave up, leaving the panel heat deformed and beyond reasonable repair. It was impossible to refit the panel without labour intensive highly skilled work which they and their contractors had proven was beyond their capability and had ‘thrown in the towel’. Excessive resin reinforcement fowled the fit and had caused the panel to shrink in width. (Photographic evidence provided to Northside)

Northside also removed the dashboard several times unnecessarily, because ultimately, they only replaced the ignition barrel not the immobiliser (even though they’d charged me for immobiliser and extra locks I couldn’t use). They left the dashboard very badly fitting with unsightly gaps along the facia, interface and instrument panel, claiming it was because the plastic was old. Customer services manager Steve agreed to fund a 3rd party to refit the dashboard (cost me £177) but then refused to reimburse me – it’s impossible to deal with people who don’t keep their word.

Northside are meant to be Mercedes main dealer but they are a ‘non-integral’ Franchise and do not appear to deal directly with Mercedes; they had extreme difficulty establishing the status quo, obtaining parts information, locating parts and ordering.

From my direct experience they literally didn’t seem to know what they were doing: for 3 months I was taken around the houses with the goal posts frequently moved; parts available then not; cost fluctuating; the use of 3rd party auto locksmiths (or not). I was frequently fobbed off with all manner of ‘stories’ that changed on a regular basis – sometimes weekly, other times every few days ……and all this time without the use of my motorhome due to their inaction.

Stuart the maintenance manager is a nightmare to deal with: he is totally unreliable and is prepared to say ‘literally anything’ to pacify a customer in order to get himself ‘temporarily’ off the hook.

When customer service manager Steve and his team got involved, matters improved temporarily; door card repair finally got underway and Steve persuaded Manager Tom to cancel the £792.77 invoice; a good and appreciated but understandably justified gesture in the circumstances – i.e. huge inconvenience, being charged for parts I couldn’t use, a dodgy diagnostic; and lengthy inaction. Unfortunately, directly following this gesture, on completion of the failed second panel repair a few weeks after the ignition repair, Steve and Tom ‘threw the towel in’ refusing to do any further work to the panel other than fix it back in place – but that would be an unsightly botch I couldn’t agree to.

As Northside refused to address the heat deformation damage, I took matters into my own hands fortunately achieving a satisfactory result- where they could not. I’ve invited Northside to make an £offer by way of compensation for inconvenience; loss of use of my vehicle due to their lethargy, inaction, and incompetence, and for costs incurred for panel and dashboard fix.

They haven’t responded in over two weeks, having previously informed me when they said they’d do no more to the panel, that I should contact the Motor Ombudsman.

I’ve been a patient and very reasonable customer. Over 4 months I gave every opportunity for Northside to correct their mistakes and failings. Ask yourself, would you really want to entrust your vehicle to a company that is untrustworthy, takes so long to act, and then ultimately refuses to accept responsibility for damaging your vehicle when it is in their care.

Klaudia, Michelle and Jessica were excellent ambassadors of the business. Polite, friendly, courteous and always in communication and actually called back with information when they said they would. It felt like excellent service from a big company where my expectations were that I was going to be just another customer, but that never happened a d they always made me feel like I was being looked after.

I liaised with a gentleman called Liam
Who booked my van in for a service and radio issue!
As usual all was done promptly and
Professional..
Thank you once again 😊😊👍

Jo Thorpe, excellent service from start to finish. Being a commercial business, this is what we need efficient and reliable.

Our Maxus electric E5 had a issue with the display screens. The garage we purchased it from 2. Months ago Stoneacre Chesterfield were just not interested as they are no longer a dealer for Maxus . We was just told to contact North side truck & van . How glad we did. Spoke to them on the Friday , took it in Monday. Diagnosed the issue. Parts ordered and fitted all done for Thursday am. Kept in contact with us every day with updates. Top class service highly recommended the team at Atterclife Sheffield. Hope fully the start of a good relationship for our Maxuse5.

The parts staff are friendly and helpful but you never know who you’re going to talk to with all calls going through a call center. We have just ordered £1000 worth of parts and asked for delivery due to the weight and told there would be a delivery charge to deliver less than a 100mtrs away. This absolute scam especially when every other dealers delivery from miles away for free.

Ordered service parts and did not deliver sump washer. When I enquired why they say was out of stock. Wanted another £10 delivery fee to deliver a sump washer.

Very good customers service and kept in the loop throughout the buying process. Very happy with the service received, would highly recommend this dealership to anybody thinking about buying a used Sprinter Van

Very pleasant front of house team and the service was completed when they said and ready to pick up on time.

Great friendly service . Smooth transition from buying to driving off with vehicle.

We took our Motorhome to Northside Truck and Van at Elland Road Leeds.
From start to finish Amy Price was amazing. Kept us updated every step of the way. Excellent customer service and with a smile is very rare these days. Nothing was too much trouble for Amy. She really went above and beyond liaising with our motorhome dealer for us,which made it so much easier. If only everywhere had the customer service that Amy gave us.
Thank you again Amy we will definitely be back if we need help in the future. 😊

Jo is such a great ambassador for this business - efficient keen and customer focused.
We trust them with our sprinter based Hymer and they consistently perform, are trustworthy and decent value for money.
They also go beyond expectations with weird stuff that happens with motorhomes!

Right from my first phone call a couple of weeks ago the service from Northside has been prompt and efficient and helpful. My main point of contact has been Amelia who has been helpful all the way along. Also Josh who worked on the van again helpful and explained the issue… Also everyone else in the office was also just nice and pleasant to deal with. This place in not round the corner from me but well worth the trip.

Really easy to work with, one of my favourite companies to communicate with.

Very polite and helpful staff, work carried out in a timely manner. I will book my vehicles here again.

Clear up front pricing. Very knowledgeable technicians who understand the product. I trust them with my Motorhome to do a good job. Always really helpful and easy to talk to. Had a B service MOT and ATF change along with some field remedies all done with no fuss.

When I first used Northside years ago service was so poor that I left once our contract ended, 6 years later I'm back with them and boy what an improvement.
No matter what my issues are the team always come up with a solution, especially Serena, she really does look after you, she's like my unofficial account manager.
If only all my clients had a Serena :)

Got booked in very last minute thanks to Tayla, Understood we have very little downtime for our vehicles and went above and beyond for us:) Even speaking direct with the parts department who was also very helpful as always. Great set of people and always like to have a laugh.