Northside Truck & Van - Leeds Anmeldelser 124

Josh was there to help when needed most, all underway in no time thank you Josh

The staff are great. They do what they promise.

Went the extra mile for us.
Many thanks.

Great service, went out of way to sort issue. Highly recommended. Thanks to Tom and Laura for going above and beyond.

The customer service is absolutely disgraceful!! Took my van in for a recall, fault on the battery which was a ground earth fault that kept turning the vehicle on when no1 was in it, which drained the battery! Which left me stranded 3 times having to get help to charge the battery so I could start the vehicle.

I got no sorry about this, all on my own inconvenience to take it in and lost 2 days. Then after the 2 days, they would not release vehicle without having me pay £300 because they part blamed it on my head torch, saying it was pulling 3 amp, when was plugged in. I'm an electrician and know this is not possible! The head torch was 5 watt so not even pulling a 0.1 of the 3 amp. Blatant rip off so i had to pay or i would not have got my vehicle back!! Would never use these again after buying this vehicle.

We were let down very badly by another branch of NT&V - two weeks sat there and no communication stating they couldn't diagnose issue!
Recovered to Leeds & within 3 days, diagnosed & parts ordered.
Liam & Danny Kept us informed every step of the way & I couldn't have asked for anymore!

keep it up & well done!!!!

Think carefully before entrusting your Motorhome or Van to Mercedes Northside Truck & Van Leeds. They may likely break it and will not accept responsibility; read on….

My 1999 Mercedes Hymer S520 Motorhome (46,000mls only) on a Sprinter Chassi, was booked in for work relating to a faulty ignition on March 28th 2025. The vehicle was off road not usable for a period of 3 months pending completion of the work on 23 of June 2025 at a total cost of £792.77. The initial verbal quote was £130 + Labour (2hrs). The diagnostic was a sham; being charged £220 for a brief physical/visual inspection (the vehicle did not have OBD) and I’d already told them I’d had the fault diagnosed and required a new barrel – but they insisted on their own diagnostic then refused to provide a report on the basis of GDPR - no wonder!?

During the diagnostic Northside forced my door lock. In the process of resetting the door lock they severely split and cracked the door panel. Maintenance manager Stuart, after first claiming falsely the vehicle had arrived with the forced lock and open flapping door, assured me he would repair it, replace it, or get a panel made: but new or used replacement panels did not exist and they would not consider getting one made due to cost. They made two attempts at repair and gave up, leaving the panel heat deformed and beyond reasonable repair. It was impossible to refit the panel without labour intensive highly skilled work which they and their contractors had proven was beyond their capability and had ‘thrown in the towel’. Excessive resin reinforcement fowled the fit and had caused the panel to shrink in width. (Photographic evidence provided to Northside)

Northside also removed the dashboard several times unnecessarily, because ultimately, they only replaced the ignition barrel not the immobiliser (even though they’d charged me for immobiliser and extra locks I couldn’t use). They left the dashboard very badly fitting with unsightly gaps along the facia, interface and instrument panel, claiming it was because the plastic was old. Customer services manager Steve agreed to fund a 3rd party to refit the dashboard (cost me £177) but then refused to reimburse me – it’s impossible to deal with people who don’t keep their word.

Northside are meant to be Mercedes main dealer but they are a ‘non-integral’ Franchise and do not appear to deal directly with Mercedes; they had extreme difficulty establishing the status quo, obtaining parts information, locating parts and ordering.

From my direct experience they literally didn’t seem to know what they were doing: for 3 months I was taken around the houses with the goal posts frequently moved; parts available then not; cost fluctuating; the use of 3rd party auto locksmiths (or not). I was frequently fobbed off with all manner of ‘stories’ that changed on a regular basis – sometimes weekly, other times every few days ……and all this time without the use of my motorhome due to their inaction.

Stuart the maintenance manager is a nightmare to deal with: he is totally unreliable and is prepared to say ‘literally anything’ to pacify a customer in order to get himself ‘temporarily’ off the hook.

When customer service manager Steve and his team got involved, matters improved temporarily; door card repair finally got underway and Steve persuaded Manager Tom to cancel the £792.77 invoice; a good and appreciated but understandably justified gesture in the circumstances – i.e. huge inconvenience, being charged for parts I couldn’t use, a dodgy diagnostic; and lengthy inaction. Unfortunately, directly following this gesture, on completion of the failed second panel repair a few weeks after the ignition repair, Steve and Tom ‘threw the towel in’ refusing to do any further work to the panel other than fix it back in place – but that would be an unsightly botch I couldn’t agree to.

As Northside refused to address the heat deformation damage, I took matters into my own hands fortunately achieving a satisfactory result- where they could not. I’ve invited Northside to make an £offer by way of compensation for inconvenience; loss of use of my vehicle due to their lethargy, inaction, and incompetence, and for costs incurred for panel and dashboard fix.

They haven’t responded in over two weeks, having previously informed me when they said they’d do no more to the panel, that I should contact the Motor Ombudsman.

I’ve been a patient and very reasonable customer. Over 4 months I gave every opportunity for Northside to correct their mistakes and failings. Ask yourself, would you really want to entrust your vehicle to a company that is untrustworthy, takes so long to act, and then ultimately refuses to accept responsibility for damaging your vehicle when it is in their care.

I liaised with a gentleman called Liam
Who booked my van in for a service and radio issue!
As usual all was done promptly and
Professional..
Thank you once again 😊😊👍

Ordered service parts and did not deliver sump washer. When I enquired why they say was out of stock. Wanted another £10 delivery fee to deliver a sump washer.

Very good customers service and kept in the loop throughout the buying process. Very happy with the service received, would highly recommend this dealership to anybody thinking about buying a used Sprinter Van

We took our Motorhome to Northside Truck and Van at Elland Road Leeds.
From start to finish Amy Price was amazing. Kept us updated every step of the way. Excellent customer service and with a smile is very rare these days. Nothing was too much trouble for Amy. She really went above and beyond liaising with our motorhome dealer for us,which made it so much easier. If only everywhere had the customer service that Amy gave us.
Thank you again Amy we will definitely be back if we need help in the future. 😊

Outstanding customer service always received. Parts and quality repair always assured.

Amy Price at Northside really helped me with some issues on my Vito van. The service and work carried out was excellent and great value for money.
Extremely professional and pleasant experience. Thank you Amy.

I am driving a support vehicle for a man who is walking 268 Pennine way despite having terminal Cancer. The tailgate would not open and we could not get to the Chemo meds or any equipment. Josh Barker was Superb. On time, Professional and Fixed the Problem or the whole trip would have been jeopardised
and it would have been dangerous for Ian
without his Meds. Thanks Josh
If not for Josh the IAN HENSLEY PENNINE WAY WALK MAY 2025 would have been Abandoned and would have risked the £25,000 being achieved for MYELOMA UK and the Raising of Awareness of this Cancer which also killed my Wife

On the 3rd if March this year I took my Vito van to the Elland road branch of Northside Truck and Van for an MOT.Whilst it was in their workshop an accident happened with a jack that caused a considerable dent in the sill.Nothing was said when I collected the van and I only discovered the damage a couple of days later when cleaning the van.The service manager accepted that the damage was their responsibility and after several weeks the damage was repaired in a body shop.My complaint is the disreputable,unprofessional manner this situation was handled.I asked how the damage had happened and why no one from Northside had had the courtesy to inform me that it had happened.To date no one from Northside has felt the need to apologise to me for the inconvenience and delay in fixing the damage.The only positive thing is that (no thanks to Northside)I have now sold the Vito and hopefully will never have to deal with Northside again.

I called to ask about some history on a Van I was thinking about buying. I spoke to liam, what a man. He was megga helpful. So much so, when I do find the right van, It's going there for service.
Cheers to Liam

Great Service from Liam at Northside Leeds.
Best man in job, Great communication.

Liam was great, kept me updated and very polite.

Absolute shocking service, after having our van (9 week ish) for repairs, they sent it out with no working headlights and we find out they should'nt have sent it out at all as it was not road worthy, to then have to take it back in a get an electric van as a replacement which is no use especially when they don't supply a cable to charge it with. Never again

Excellent communication with Liam and very helpful to find the problem and fix it with ASP