Northern Powergrid Anmeldelser 234

Had a planned power switch off in our area for approximately 30 mins to be put on a generator. The switch off on the first day was later than they said because someone had forgot to order a generator to switch us onto.
When I spoke to northern power grid on the phone and in person with 1 engineer I was assured that the generator would not go off until the next day when they were planning to put our area back on the supply.
8.20am our electric supply went off bearing in mind we have hundreds of animals on the farm that all rely on ventilation run on electricity which I made northern powergrid aware of.
Rang 105 at 8.20am to tell them generator had gone off, eventually they got an engineer out. Rang back at 9.40 for an update to be told the engineer was going for some parts to fix the generator and would be back at 10.15am.
Then a van from power gen stopped and ask me where the generator was, I told him I didn’t know so for some reason he turned round up the road and came back through our farm like a bat out of hell.
I rang northern powergrid again at 11am to see what was going on just as the power came back on, to be told by accident I think that the generator had run out of diesel. So it took 2 1/2 hours for it to have some diesel put in it. I mean would it not be obvious that the diesel would need topping up as it had been running for nearly 20hrs. I’m no engineer but that’s the first thing I thought of when it went off this morning. 🤔

If only all utility companies could perform like Northern Power we would be in a better place . Rang them yesterday to get an electric cable shrouded whilst we are having work undertaken on my mother’s house. I spoke with Chloe who couldn’t have been more helpful. received 2 emails within quick succession , one to confirm the booking and the second to say the appointed company would be here today Excellent customer service in my view.

Constant power outages! Northern Powergrid are blaming birds, squirrels and debris blowing in the wind. The infrastructure is not fit for purpose (has anyone told Ed?)

I have just had a power cut which lasted just over an hour. I have been very impressed by their helpful updates. Just the right amount, both timeous and informative! WELL DONE NORTHERN POWERGRID!!!!!!!!!

Spoke with Amy who has helped resolve an ongoing issue for one of my customers. Amazing service she is a credit!! Thank you

I’ve recently had Northern power grid complete a new connection for me and the process was simple and within a realistic timescale. Reid Dawson from the connections team kept me updated with all work/processes being carried out. Reid handled the job from start to finish and everything went smoothly. I will definitely use again.

Earlier tonight the lights went out in our area and some people's alarms went off. I checked their website and it said we had an unscheduled power cut. Power was restored for about five minutes before it went off again and more burglar alarms went off. I tried to report it but they now claim that we don't live in their area despite not moving house in the last five minutes! Also, I can't report the fault as their website won't let me and it claims that there isn't a problem.

Absolutely useless service. It is 2025 and we still get at least 2 to 3 blackouts per year. Total 3rd world company.

Came to put our solar system in knocked out her power. Put a hole in her living room and they don't receiving in the basement. Told us he'd be back within a few days to fix it. I've avoided us for the last 3 weeks every time we call in to get it fixed. Have pictures of all the damage and how they left it. Where we going to local news.

Running issues for some years. I have assisted various people with electricity connections and upgrades - NPG have carried out a massive abuse of a monopoly, which is over ripe for break up and loss of licence, by what can only be regarded as extortion. The worst case a couple of years ago attempting to charge someone with cancer over £100k (I recall it was close to £200k) just for a connection for a simple single property supply. They ignored better, more cost effective solutions. Because I have challenged their rampant overcharging and had extortionate quotes reduced or work carried out by others at much cheaper cost, they have malevolently gone for me. In recent times, they have acted against me by severing my cable - with no lawful authority, leaving it without an earth, yet with the earth connected inside my house - result electric shocks, even to children. Oh - despite my father paying for our own electricity supply years ago to a nationalised utility (non profit), they make out they have acquired this as their assets and are silent when challenged. Suggest everyone complains to Berkshire Hathaway Energy in the USA about the reckless and cavalier actions of NPG, Ofgem, the ombudsman, the FCA, the HSE and Parliamentary oversight committees. Berkshire put out enormous dialogue of 'customer care' and ESG type verbiage and may be more responsible than NPG.

Absolutely disgusting!! They came on my street at 4am with loud noise cutting through the ground which was extremely loud. I made complaint they never got back to me. They claimed it’s for emergency reasons they have to dig and get power back on but it’s not first time the power went off and they normally come in morning to do the work. This time they came 4 am when most kids and people asleep making terrifying noises.

Unfortunately I have to provide a star however this is one more than they deserve! 3rd Jan application went in to have an EV charger installed. 1 month later after hearing nothing from them I called them to get an update to find that they had closed the application as they had heard nothing from me?? New application was submitted and all paperwork signed on 14th Feb. I need to be de-looped and have a fuse upgrade, they also recommended that my tails be upgraded from my supplier all would take approx. 6 weeks. Octopus have been out and done the work needed by them, however Northern PowerGrid have conducted 2 site visits to confirm I am on a 3 phased supply (something they already knew) and 8 weeks later still no work planned. My main issue with them is the huge wall of silence. Getting any kind of an update from them is impossible. I phone, I get promised a call back that doesn't happen, I phone again, I get promised a call back. This cycle never ends. ANYONE reading this thinking of getting an EV check your electrical supply first as you could end up in the same boat as me, the only ways I have of charging is either public or slow charge. Public wipes out any and ALL cost savings from moving to an EV slow charging is well slow! Honestly how this government thinks it can get rid of petrol and diesel engines by 2030 when the infrastructure and the organisations responsible for managing it are incompetent is beyond me.

Absolutely shocking customer service!
We've had 12 power cuts in the last 12 months, but Northern Powergird consider this acceptable and say it meets their standards.
What incredibly low standards they have set for themselves and their customers.

Thank you to northern power who brought me a coffee and offered power banks for mobile devices. Wonderful service from a lovely lady.

As part of an EV charger installation, I was advised that a fuse upgrade would be required. The first part of the work has been carried out which was described as a 'downgrade prior to the upgrade' by the sub-contracted electrical engineer that carried out the work. He advised that the meter tails needed to be upgraded which has since been done by EON and that someone would be in contact about the next steps.

A week or so went by so I rang for an update and was told that the connections team would ring me. I was called and the lady said that I had not sent off the agreement form to go ahead with the work so this needed to be done (strange considering that part of the work had been carried out). I searched my emails and found the form and sent this back asking for an update. Since then, I have rang on numerous occasions and been promised call backs. I have emailed the northern powergrid representative who sent out the original forms when EON requested the update, but have received no call backs or email replies.

When I rang yesterday I was given the number for the sub-contractors. I have rang them and also received no call back or update. I really don't think it should be my responsibility to ring a sub-contractor to get an update for the job being ran by Northern Powergrid.

This entire process is taking a far too long and now there seems to be radio silence with no further updates. Why someone can't give me an update by replying to an email is beyond me. The lady from EON has also tried to get 'an urgent update' to which there has been no reply. This us simply not good enough and I am currently left charging my car at work or on public platforms. If I could rate this service as zero I would- shocking customer service.

As I write this review we are experiencing our 6th power outage this morning!
The system has been on and off repeatedly over the last two months. I'm told something keeps touching the overhead lines on the grid. Well isn't that what preventative maintenance is for ?!?!?
Maybe if they hadn't sent £300 million to the shareholders they could have hired a helicopter to check . Same meaningless apologies and lack of substance every time they respond. I lost a WiFi speaker due to a drop in voltage . Who's going to pay for that ....me !

Absolute sh*t house of a company avoid, paid big money for them to do fukawl could have got a smackhead with powers to do the job for a tenth of the price

After having a fuse blow out externally we cannot credit the service enough.
Fantastic service from the initial phone call to the engineer call out.
Swift action was taken and we had our power back on swiftly.
Thank you.

I work from hone. A planned power cut was due to take place at short notice but then, after making alternative arrangements to work incurring inconvenience and travel costs, the power cut was cancelled on the same day. Complained to customer services team - handled and dealt with very well.

8th power cut within a year, what are you doing?

I live in a mid sized town too, not a rural location.