Northern Powergrid Anmeldelser 234

⭐ 1 star – Northern Powergrid: Years of lies, endless power cuts and zero improvement

For years we’ve had to endure constant, unpredictable power cuts in our area – sometimes multiple times a month, often lasting hours (sometimes over 24 hours). Every single year Northern Powergrid sends out glossy letters and emails bragging about the “millions” they’re investing to improve reliability. We’re still waiting to see a single penny of it make any difference.

If anything, it’s got worse. The latest outrage was a prolonged outage followed by massive power surges that completely destroyed our gas boiler and heat pump. Northern Powergrid eventually admitted fault and had to pay thousands to replace them – but that doesn’t give us back the days without heating in winter, the stress, the ruined food, or the constant fear that the next surge will fry something else.

We’re sick to death of the excuses, the meaningless “we’re working on it” replies, and the total lack of accountability. Despite all the money they claim to have spent, the service is unreliable, dangerous and frankly embarrassing for a supposedly modern energy network.

I’ve now taken this to our MP because clearly complaining directly to Northern Powergrid achieves nothing.

Avoid this area if you value reliable electricity. Northern Powergrid have had years and millions of pounds to sort this out and have completely failed. Worst energy network experience I’ve ever had – and it’s been going on for the best part of a decade.

Absolutely useless and extremely unhelpful, our meter is loose on the inside wall due to the plaster crumbling away as its a very old house, these lot in the end after weeks of communication told me it would charge me ONE THOUSAND POUNDS PLUS VAT to move it to the adjacent wall 30cms away.
TOTALLY DISGUSTING

2 power outages in a week what a s**t company

If I could give 0 stars I would. The amount of power cuts I have in my area is a disgrace - I have medication that needs to be refrigerated and every time the power goes out, it causes extreme anxiety for me when I have to use the medication again in case it’s affected it. Their staff are no help and if you make a complaint they just give you excuses as to why the power keeps going out instead of actually fixing what is clearly wrong with the network.

So far my experience has been poor.. ordered an EV charger in August from octopus to find out I needed a deloop from my neighbour..multiple emails and just keep being told we have passed it to the scheduling team or we are waiting to contact your neighbour.. I’ve spoken to my. Neighbour who is retired and home every day so seems like an excuse/ delay tactic . Im having to charge my vehicle on a granny charger which isn’t enough some days as i travel various distances so im having to pay premium charge fees more than I would need to

Well it looks like I am not alone with poor service
In 2023, I asked to be delooped supply from my neighbours. As wanted an ev car charger fitted and solar panels. All they did was to update my fuse, which trips regularly
I have sent over 30 emails to them, even asking for a meeting. Most ignored including asking for a meeting. I also asked for Louise Lowe's head of customer services to phone me. That has not happened either. I am now in the process of involving my MP to help. Also Tyne tees television . As it seems to me they do not care and do what they want. No discipline at all .
Legal action is also going to be started soon as by law they have to remove my neighbours supply cable from my land, and I am losing money by not having the solar fitted .
Northern power grid, do not leave a
reply on here saying you are sorry.
Because it is just B crap and you know it.

Spoke with Liz B reference at Northern Powergrid about a problem with Utilita. Liz organised a conference call and spoke with Utilita who are difficult to deal with. Amazing help from Liz B. If I could give 20 stars I would .

I have a pole on my land of which I have agreed to take out a wayleave agreement. This has now been going on for months with little of no progress being made. All I ask is to be kept up to date, however the lack of communication is shocking. No wonder there is an abundance of 1 stars. Does the CEO read these reviews.

Sick of power cuts in my area , now a regular occurrence. The information on their site is limited . States get in touch with chat , etc but no response. These power cuts are becoming more sinister as they are not being truthful about the reason for this . It does not take months for repairs . Approx 8 power cuts in two weeks - disgraceful

Three times the cost, they don't return calls or emails.
referral rebait not honored three months later. ALL and all I would not recommend them at all.
Not organized at all.

Just experienced 3rd power cut since moving here almost 18 months ago. Town of 15,000 so not exactly rural / remote. No power for about 9.5 hours from 11 a.m. Text message service keeps you up to date...fixed by 12:45...no 5pm...no 8pm...no 8:30pm. At least the text message says they aim to deliver 10/10 service...would love to know their plans to upgrade the local infrastructure. Ref INCD-687360-A.

You just have to love the text messages from Northern Powergrid... we aim to provide 10/10 service, our team are working hard to reconnect you etc. Well, we regularly experience power cuts. Today it went off around 6. Text from powergrid said back on at 7.45... we thought ok, is what it is. No hot food etc. Eat later. Then at 7.15 we get text stating after 11pm... But it is ok, because they are aiming for a 10/10 service.... I give them 1/10 based on how many power cuts we experience and the patronising text messages.

To summarise- hopeless communication, shocking workmanship, absolutely no care taken of my property and they lie.

Response from company regarding my complaint spoke to Joanne Morgan very nice kind assured me problems would not happen again l believe her very quick reply please thank her l would like to add Staff on road fixing fault very nice never stopped working it was a Big fault

What a joke this company is. Power Outage year on year is getting worse. They ought to be ashamed of themselves.

Absolutely shocking! 3 years I've been waiting for someone to make the cables running through 7 trees on my property safe and I to get the same returned email as other subscribers, stating a site visit and consultation took place and there was no concerns.....LIES! The same excuse and lies I've read about on numerous Internet sites. Northern Power Grid pull your socks up and stop telling fibs and get on with providing a service to your consumers.

I contacted Northern Powergrid to report a beech tree that had half blown, the canopy was resting on the power lines. I recieved a reply e-mail within hours to say that their contractors had attended and assessed the tree as needing no further action. They also included in their e-mail an assertion that they had had a discussion with "Sheila" (account used to be in her name) and assured her that the tree was not a danger to the lines.....this came as rather a surprise to me considering that Sheila has been dead for 5 years...perhaps by Ouija board? as I suggested to Northern Powergrid when I rang again to tell them that no such site visit had occured. After several rather surreal phone conversations/e-mails and the threat that I'd have an independabt tree survey done Northern Powerfrid admitted that no site visits had occured despite their several e-mails claiming that they had. Today one of their contractors did appear, agreed that the tree needed work and provisionally booked it in for next week What really concerns me is Northern Powergrid's apparent willingness to claim site visits and tree surveys (plus conversations with dead people) that obviously didn't happen...do they use the same tactic when dealing with trees in say a school-yard,public street etc. which could result in serious injury ,death or property damage?

Utterly hopeless & infuriating.
was informed by letter & text about a 9am to 4:30pm day long power cut a couple of weeks before the day due to 'tree cutting'.
This is bad enough as we are dependent on electricity as are only energy supply, but it then got worse.
When I called a week or so beofre the power cut date, I was then informed that my address was not affected (despite getting a letter hand delivered to inform me that we were affected & the emails/texts). This was a considerable relief as my wife is not in the best of health.
We were then contacted by email/text stating the power cut was happening. I though I'd check as the day was imminent & was informed it was probably affecting us & I should check back Monday as the team didn't work weekends.
In the process, I registered for priority service due to my wife's ill health. I was contacted via this service on Saturday by a head of customer service who confirmed that the power cut WAS affecting our address!
They also said the team would contact me to try to mitigate this. This didn't happen & I had to chase them on Monday-by now, the day before the power cut.
It's bad enough experiencing a day long power cut ( we have never had a power cut this long despite storms etc in over 40years!) but the conflicting & contradictory information, general incompetence & lack of follow up on promises have lead to an inability to mitigate this .
A very poor & anxiety inducing experience.

An update to this-around an hour before the scheduled power cut-they cancelled it! All the hassle & worry etc was for nothing!
The within another hour, they turned up un-announced demanding their battery pack back & rather rudely refusing to accept it was not a good time insisting on the return there & then despite not arranging this.

No doubt we will have to go through this all again when they reschedule.as they have already threatened to do.

You wouldn't run any business this way, let alone an essential public service.

Power went off at 11 pm last night,was told it would be back on between 7.30 and 8.30 this morning.Now they say between 10.45 and 11.45.My freezer and fridge are packed and are defrosting,was told nothing they can do about it

We live in the Ne289tx area of Wallsend. We have had numerous power cuts over the last few years ,loads of excuses. The last cut Saturday 19th of July, street dug up again. The paths and roads are like a patchwork quilt. Absolutely a terrible service. Still waiting for this new excuse.