nomobank.com Anmeldelser 26

I've been with Nomo Bank for a while and never had problems until recently. Every transaction now gets blocked for excessive scrutiny. It's one thing to ask about the relationship and purpose behind a transfer, but demanding the sender’s date of birth—someone who isn't even a Nomo client—is just ridiculous. I told them the sender wasn't comfortable sharing that with a third party, and found it overly intrusive. Their response? They froze my transaction for a week. Despite my attempts to sort things out, they wouldn’t process the transfer without that information. They haven't returned the funds to the sender's bank either. After I kept pushing, they finally decided to send it back. Now, I'm waiting to see what happens, but honestly, it’s been incredibly frustrating. I thought this bank was on the right track, but their tactic of trying to gather non-client's private info for their database, and possibly for future marketing, is disappointing.

Very poor customer service. I don't think this is a proper bank.

I'm extremely frustrated with the service provided by Nomo bank. They closed my account and requested my details for a refund to another bank, but it's been more than 10 days, and I haven't received any updates or the refund. I've been calling customer service for the past 10 days, but I haven't received a single positive response, neither over the phone nor via email. This is the worst bank and service I've ever experienced.

Bad customer service. Doesn't respond or gives you "standard" answers. I sent money from my US bank account to Nomo Bank, they deposited the money (after more questions) and after 2 days they blocked my account. Why the hell deposit the money then? It was better to refuse entry! Now I have been waiting for 30 days for my money back. 30 days later they tell me that "they are reviewing my case" I do not recommend using this platform. From my point of view I feel cheated.