Been dealing with them for years. Really excellent. They have had a temporarily closed sign up for too long now. I am worried they have gone out of business. Cannot recommend them too highly though fo... Se mere
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Se, hvad kunderne siger
I am very pleased with the whole experience. The delivery guy was very professional, came to my floor (3rd) even if I told him that he could leave the items downstairs if he liked and also delivered... Se mere
Virksomheden har svaret
The food is really good quality, albeit expensive. They are not super organised but make up by calling up to discuss any issue that there might be with your order. I've used them regularly in the past... Se mere
Virksomheden har svaret
I have ordered buffalo Mozzarella 500 g. Convinced I would have received a 500 g Mozzarella, instead I have received a pack of small buffalo Mozzarelle same brand and quality of a Tesco or Sains... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Driven by a remarkably simple concept - to make quality, authentic Italian food and ingredients available at affordable prices across the UK. Nifeislife first earned its stripes for introducing its Buffalo Mozzarella di Campania to London's top restaurants. With its limited worldwide circulation and Denominazione di origine controllata' (DOC) quality-assurance mark, it became the company's best selling product, generating mainstream interest and securing a firm following from customers keen to sample other artisan Italian products.
Kontaktoplysninger
12 Whitby Avenue, NW10 7SF, London, Storbritannien
- 020 8961 0210
- info@nifeislife.com
- www.nifeislife.com
3,4
Middel
145 anmeldelser
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London only for most products 😡
Was a good customer for about a year. Introduced 2 friends and 2 family members who also joined due to great produce even if sometimes a little expensive. But since Covid they have become basically a London only business. Don’t seem to care about any customers outside London. Don’t expect people to come back when you decide to return to other parts of the UK!!
23. august 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Marco, due to the Covid-19 we have greatly expanded the service and delivery slots, working on two warehouses 24 hours a day both to serve London and out of London, but unfortunately we had a lot of orders due to the pandemic situation. We continue to serve both London and outside London in the best way we can and we are extremely sorry if you had a bad experience. There are certain products such as homemade meals, glass bottle and other delicate items that we deliver only in selected postcode in London served by our drivers for the fragile nature of these products. We want to apologise again, and hope to serve you again in the future. Kind regards, the Nifeislife team
Good products / Bad customer service
I've been client for nifeislife since 8 years (when I moved to London).
Due a recent change in my postcode (which is 3 minutes away from the old one) I have been prevented to have access to free delivery and lot of fresh product.
I've been in contact with the customer service that claimed they can change the order manually on the go. After placing the order, I've asked the customer service team to confirm that the delivery was being manually shift to the NEW one. The customer service response is way too slow as well.
I use to love nifeislife - but I hardly want to use it now. Every time there's a new issue so it's getting so frustrating that I have to spend HOURS, to get in touch with someone over there.
Also - forget about contacting them via phone (it's pointless, no one ever replies) or via facebook page as the messaging session is run by a bot.
I hope a similar service will take over asap and be more inclusive and efficient in East London delivery areas, because is becoming IMPOSSIBLE to shop at nifeislife. Sorry guys :-(
13. august 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Rosamaria, thank you for letting us know about this issue. As our customer service explained to you through e-mails the area where you live now is outside the area served by our drivers but it is served by DPD courier so it is not possible for you to order certain fresh products, glass water and homemade meals but the delivery is free for orders above £60 weight less than 15Kg. Furthermore as our social media team explained on Facebook message the best way to contact us is to send an e-mail to info@nifeislife.com to have direct communication to the customer service as they have all the information regarding your order and delivery. As we clarify through messages you sent e-mails to our staff personal e-mail addresses but as previously explained some staff is on holiday during this period and if you send them e-mail to them we didn't receive it on time. We would like to apologise once again, and we really hope you will give us the chance to gain your trust again in the future. Kind regards, the Nifeislife team
Excellent
I bought fresh food, my order included truffle burrata, buffalo mozzarella and smoked burrata and were all really high quality, like in Italy. Next time I’ll order more products by them! Delivery by appointment , in time and cheap.better italian product ever Bought since I live in uk. Thanks a lot
15. juli 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Marta, thank you so much for your review and your 5 stars rating. The quality and freshness of our products are our priority and we are very pleased that you love them! We are looking to serve at our best another time soon! Thank you so much, the Nifeislife team
Besvarelse fra Nifeislife.com
Dear Paola, we are really glad that you love our products! Customers satisfaction and products quality are our priority! Thank you so much. Kind regards, the Nifeislife team
Decent quality products
Decent quality products - Terrible customer service and delivery - Prices too high
9. juni 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear customer, we are really sorry for your bad experience. If you have any problem with your order or delivery please send us an e-mail to info@nifeislife.com and we are more than happy to help you. Regarding the high prices, our products are 100% Italian and very high quality but as you can see on our website we always have a lot of convenient offers and voucher discount through the week. Kind regards, the Nifeislife team
Terrible Customer Service and Bad Delivery
I placed an order on Wednesday and received confirmation it would be delivered on Thursday.
Nothing was delivered on Thursday and no communication was received, so I started calling customer service - no reply.
Finally, on Saturday afternoon I receive an email that blames the missed delivery on a system error - my order will now be delivered on Tuesday.
On Monday the payment goes through minus one of the items, which was available at the time of my order, but is not anymore.
I ask for a refund, just for the delivery cost (about 10% of the order value) as I recognize the mitigating factor of the "system glitch".
I also ask whether my order would be picked out fresh on Tuesday or whether my Thursday order is just sitting around waiting to be delivered (I ordered fresh products).
The reply? "There was a system error, your order is being sent out as a priority."
Pretty poor
8. juni 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Paul, thank you for your review. We have a cut off times where all the orders are automatically printed after midnight the day before delivery, unfortunately due to a bug in the system it was possible to place an order after the cut off so it was not possible for us to processed your order on time. Our IT team solved the problem as soon as we noticed the failed system. Furthermore, we want to reassure you that if your order had fresh products this have been checked before the delivery to make sure they are fresh and in perfect condition. If you have any kind of problem with your order, please contact us at info@nifeislife.com and we can help you. Please accept our apologise for the inconvenience caused and we looking forward to serve you again in the future. Kind regards, the Nifeislife team
Tasty products and good offers…
Tasty products and good offers sometimes
☆☆☆☆☆5
7. juni 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Mirela, thank you for your feedback and review. We are really happy that you enjoy our products! We have always a lots of offers and voucher discount on our website through the week. Kind regards, the Nifeislife team
Prodotti italiani (Produce of Italy)
Very happy with service from Nifeislife. One of the very few places I can get Sorrento lemons (in season of course) to make my lemon sorbet. The other produce in my order is top quality. Delivery charges are very reasonable and delivery times, specially in the current situation, are reasonable.
4. juni 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear David, thank you for your five star rating and for your review. We are really happy that you love our services! We really work hard to make sure everyone had a great shopping experience specially during this difficult times and we really apprecciate your understanding. Kind regards, the Nifeislife team
Excellent products delivered on time…
Excellent products delivered on time every time. Just received our second delivery of top quality Italian products. Takes a while given current restrictions but you know this when ordering, friendly email and text delivery reminders and food arrives on top condition. Looking forward to delivery number 3,4,5.....
27. maj 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Martyn, thank you for your review. During this difficult period we are working hard to make sure everyone has their delivery on time so we really apprecciate your feedback and your understanding. Looking forward to give you another (3,4,5...) best experience again in the future! Kind regards, the Nifeislife team
DONT USE DONT USE DONT USE
DONT USE DONT USE DONT USE
I have tase this company a couple of times stuff like cheese and hams arepacked well ordered some flour just as the isolation started and I asked them to replace it they just fefunded me the second order I waited 6 weeks for when it arrived the fruit was un edible bananas were black and squashed told them about it ive heard nothing back I also asked if I could add a couple of buts that they didn't have first time round they said make a new order it was two weeks before they were delivering don't use this company they don't care about there customers
12. maj 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Julio, thank you for your review. We are extremely sorry about your bad experience. The Shipments have been detained longer, and some of the flights have been grounded due to the Global situation we are experiencing so for this reason it was not possible to replaced your flour and we refunded it as our availability of products was limited. During the peak of Covid-19 it was not possible to modify the order as we experienced an extremely high amount of orders. We are dedicated to ensure everyone receives what they need and by making any amendments this wouldn’t have been possible. Regarding your damaged items please send us an e-mail to info@nifeislife.com and we will help you solve this issue. Kind regards, the Nifeislife team
Quality
Very good service.
Food accurately packed and chilled.
Good quality fresh vegetables and fruit.
Nice bresaola and freshly grated Parmesan cheese.
One missing item, but was notified in advance.
Very happy.
16. april 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear John, thank you for your review and for your five star rating. We really appreciate you taking the time out to share your feedback with us. We look forward to give you another best experience again in the future. Kind regards, the Nifeislife team
Poor service
Very poor customer service, I made an order on the 22nd of March for a delivery on the 9th of April.
Order still shown as "pending" on the 9th April morning, impossible to contact there over the phone so sent an e-mail asking about status of my order.
They replied saying that it would have been delivered in the evening between 20:30-22:00.
The order arrived at 20:30 sharp and with the key item (rack of lamb) missing as "out of stock".....
So very bad planning and organisation and terrible customer management.
Never ever I will order from them.
9. april 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Barbara, thank you for your review. We only process orders shortly before the delivery date, this also does mean that the payment will be processed the day of delivery then you will be able to see the status change to Paid, once we have completed preparing and processing the order. You booked your delivery slot from 20:30 to 22:00 so your order has been delivered on time. We are extremely sorry for the missing rack of lamb but as we explained through e-mail we had a delay of butcher's delivery so it was not possible to deliver it to you. We would like to apologise once again, and we really hope you will give us the chance to gain your trust again in the future. Kind regards, the Nifeislife team
Great service and quick delivery
Great service and quick delivery, would recommend their service.
2. april 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Julia, thank you for your review. We are really glad that you had a great experience. Kind regards, the Nifeislife team
Excellent Italian food and specialties
Excellent Italian food and specialties. I particularly liked their fresh food such as aubergine parmigiana, lasagne and ragù alla bolognese.
27. marts 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Marco, thank you for your review. We will share you feedback with our chef Gianni that will be delighted that you love our fresh food. Kind regards, the Nifeislife team
Super fast delivery and delicious Italian food
Super fast delivery and delicious Italian food! I was missing home and Nife is life helped me getting the Italian flavours in my pantry again. Customer service is also very nice and they offer a lot of discounts. Highly recommended.
3. marts 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Maddalena, thank you for your review. We are really happy to bring to your table all the best flavours of Italy! We will share your feedback with the customer services. Kind regards, the Nifeislife team
good quality of food
good quality of food, but absolutely bad organization and customer service!, two delivery done... one arrived two days later, another one with wrong items. trying to call since 08:00 am, 21 calls.. nobody answer!!
10. februar 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Imma, thank you for your review. Apologise for the inconvenience caused with the delay of your order this might be caused due to a logistic problem with the company that we use for order outside London, DPD. If you have any problem such as wrong/damaged items please contact us on info@nifeislife.com and we can send you the replaced product or a refund if you prefer. Kind regards, The Nifeislife team
Great service and high quality Italian…
Great service and high quality Italian food, delivered smoothly in South London.
Really Enjoyable.
22. januar 2020
Uopfordret anmeldelse
Besvarelse fra Nifeislife.com
Dear Luigi, thank you for your review. We are really glad that you had a pleasant shopping experience with us. Looking forward to serve you again at our best standard in the future. Kind regards, the Nifeislife team
They make you pay twice
They make you pay twice, and then ensure that the refund of money is going through, however it takes more than 2 weeks for them to sort it out. Horrible customer service. Said by an Italian loyal customer
4. december 2019
Uopfordret anmeldelse
Very bad experience
Very bad experience. I placed my order, paid, received my invoice of payment. 4 days later, convinced that i was going to get my order, i discover that my order hasn’t even been sent yet. After many emails, the company is claiming that i did not pay, although i showed a proof of my payment. Terrible customer service, and terrible service.
5. oktober 2019
Uopfordret anmeldelse
Incomplete order. Bad service. Avoid.
I placed an order online. I received an email confirming everything was in stock, and another email later on with delivery times(all items still in stock). Yet my order arrived incomplete, with the most important ingredient missing(wild chicory).
There was no communication what so ever to indicate there would be missing items, apart from the delivery note inside the parcel!
I would have cancelled the order had I known the items weren't in stock, but they neglected to tell me as they probably wanted not to lose the total order value.
This is very bad business practice, sneaky and underhand. I was duped, they were not honest. This company do not answer their phones. This company do not offer to send out the missing items separately. Very bad service, feel like I've been ripped off. Avoid.
24. september 2019
Uopfordret anmeldelse
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