Absolutely incredible! Best fudge iv ever tasted 😍😍 the kinderella and Turkish delight are the only 2 Iv tried so far, got two more to try out the boxes but they’re perfection 👌😍
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Se, hvad kunderne siger
Beautiful fudge, packaged beautifully and tastes even better. Always on tiktok lives they run, always answer as many comments as they can and are always super polite. Lovely company, lovely staff and... Se mere
Virksomheden har svaret
Disappointing. Order 6 bars for friends, two were incorrectly packaged so wrong order was given out. Customer service didn’t really help. I found the fudge was not as nice as a previous order, but pr... Se mere
Virksomheden har svaret
Ordered a special valentines themed gift a week before the day and the dispatch took so long, it arrived late. Waste of time and money ordering from them when they provide a themed gift but dont despa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At The Finest Fudge Co, we don’t just make fudge - we make joy in slab form. Forget the old-school, crumbly cubes of the past. Our fudge is handmade in small batches, stirred and poured with proper care, and finished with bold flavours you won’t find anywhere else. Every slab is crafted to deliver that melt-in-your-mouth moment. Whether it’s a classic flavour like Chocolate or Vanilla, or a daring twist like Pina Colada or Pistachio, each bite is proof that fudge can be fun, modern, and completely irresistible. Always fresh - made to order, never stale Unique flavours - cheeky twists alongside timeless favourites Big slabs - 250g chunks that actually satisfy Gift-ready - beautifully boxed for maximum wow-factor Made with flair - small batch, hand-poured, zero shortcuts
Kontaktoplysninger
Storbritannien
- help@thefinestfudgeco.co.uk
- thefinestfudgeco.co.uk
3,1
Middel
124 anmeldelser
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Soft and tasty
Very tasty.Soft and melt in the mouth. Nicely presented so could give as a gift.
22. april 2026
Uopfordret anmeldelse
Absolutely incredible
Absolutely incredible! Best fudge iv ever tasted 😍😍 the kinderella and Turkish delight are the only 2 Iv tried so far, got two more to try out the boxes but they’re perfection 👌😍
18. april 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hey Chloe! Thank you so so much - we are so happy to read this and glad you're enjoying! 🥰💕
The fudge is in blocks it's really tasty
The fudge is in blocks it's really tasty
10. april 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hey Elaine! Thank you so much - we are so happy you're enjoying your blocks!🥰💕🍬
Easter Gift
I purchased some cream egg based fudge for my daughter in law, it received 5 star reviews from everyone.
Great texture and taste, the fillings complemented the fudge perfectly.
5. april 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hey! Thank you so so much for your feedback - we are so pleased your family enjoyed the fudge🙌🏼🍬
- Lara
Excellent quality fudge
Ordered an Easter pack for my husband who knows his fudge.
I ordered on the Saturday before Easter and got a dispatch notification on Monday which I was pleased about as I was hopeful of getting it for Easter. No further movement on the dispatch until Wednesday and notified by Royal Mail it not arrive until the Tuesday after Easter. I then looked at the shipping policy and it did say they were small batch business and lead times could be 3-5 days, I should have researched this before placing my order. The good news was it did arrive on Saturday of Easter weekend so all worked out.
Husband is very happy with the quality and taste so I’m happy.
I think the company should make it prominent on their website that they are a small batch company and delivery will not be instant, people will understand and manage their expectations and planning accordingly, don’t hide lead times, be proud it takes time to produce and deliver because the product is very good.
I will order again but will plan more time to ensure I don’t have to worry about it not arriving.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi Andrea! Thank you so much for taking the time to leave such a thoughtful review 🤍
We’re really glad to hear your Easter box arrived in time after all, and even more so that your husband enjoyed the fudge 💛
You’ve also made a really valuable point about our lead times. As a small-batch business, everything is made fresh to order, and while we do include this in our shipping policy, we completely understand that it’s easy to miss when you’re excitedly placing an order. We’ll definitely take your feedback on board and look at making this clearer and more prominent on our website, so expectations are easier to manage from the start.
Thank you again for your understanding and kindness, it genuinely means so much to a small business like ours!🥰
Warm wishes,
Lara 🍬
Order turned up quickly and in lovely…
Order turned up quickly and in lovely packaging. The fudge is excellent - great taste and texture…some of the best I’ve ever tried. Will be definitely reordering.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Thank you so much for your kind words Mark! We are so glad you're enjoying your fudge... we really appreciate the feedback!💛
- Lara 🍬
Just received my order and very happy…
Just received my order and very happy with it will order again
1. april 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hey Chris! We are so pleased you are enjoying your fudge have a lovely week! 💛
Delicious fudge!!
I’ve brought fudge from the Finest Fudge Co. on two occasions. It is some of the most delicious fudge I’ve ever tasted! The customer service is great and delivery time is quite quick. I will definitely be ordering from them again.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi lovely! Thank you so much - we really appreciate your feedback and are so glad you're enjoying your fudge!! 🥰
possibly the worst fudge I have ever…
possibly the worst fudge I have ever had, firstly all the paper they wrap the fudge in sticks to the fudge and is a pain to get off. the wife brought for me for Christmas and I have just chucked the last 2 bars away its that bad. Tesco bags of fudge are much better.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hey Paul,
We’re really sorry to hear this, it’s disappointing to know the fudge didn’t meet your expectations, especially as it was a gift!
If you’re happy to, please could you email us with your order number so we can look into this further and make things right for you.
Thank you again for your honest feedback, it really helps us improve.
- Lara
Beautiful fudge
Beautiful fudge, packaged beautifully and tastes even better. Always on tiktok lives they run, always answer as many comments as they can and are always super polite. Lovely company, lovely staff and lovely fudge. I have had 1 block not arrive with one of my orders to which they had refunded me for, within around 24 hrs of receiving my initial message. Keep up the great work 👍 👏
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hey Charlotte!
It was such a joy to help you and we are so glad you enjoyed your fudge!
Thank you again for your support, kindness, and for taking the time to share this. It truly means everything to our small team! 💕
- Lara
Disappointing.
Disappointing.
Order 6 bars for friends, two were incorrectly packaged so wrong order was given out. Customer service didn’t really help. I found the fudge was not as nice as a previous order, but probably because I had to eat one I didn’t order myself due to the packaging errors. Wouldn’t purchase from here again as a result.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi there,
Thank you for taking the time to leave a review. We’re really sorry there was a packaging mix-up with part of your order. That’s never the experience we want anyone to have, especially when the fudge was meant to be a gift!
We’re also sorry to hear you felt our customer service wasn’t helpful, we always aim to resolve any issues as fairly and quickly as we can.
We really appreciate you sharing your feedback, & if you’d be open to it, please feel free to reach out to us with your order number so we can look into what happened and see if there’s anything further we can do.
Best wishes,
The Finest Fudge Co. Team 💛
help@thefinestfudgeco.co.uk
Delayed & disgusting
Ordered a special valentines themed gift a week before the day and the dispatch took so long, it arrived late. Waste of time and money ordering from them when they provide a themed gift but dont despatch in time (the courier delivered in good time, it was the company dispatch which took ages) When the fudge did arrive, it wasn't nice at all. Don't waste your money
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi there, Thank you for your feedback.
All of our dispatch timeframes are clearly stated at checkout and on our website, and orders can take up to 5 working days to be dispatched, particularly during busy seasonal periods such as Valentine’s Day. Once dispatched, your order was delivered promptly by the courier within their timeframe.
We always recommend placing seasonal and themed orders as early as possible to avoid disappointment.
We’re sorry to hear the flavour wasn’t to your personal taste, as we know everyone’s preferences differ. However, we take great pride in our recipes and the quality of our fudge.
If you’d like to discuss your order further, please feel free to contact us directly with your order details.
Lara 🍬
– The Finest Fudge Co.
Would not recommend
I had ordered from this company and after waiting two weeks never received my order. I contacted them and was told they resent it and also provided a "full refund". By the end of the next week, I still hadn't received the reshipment and my refund was partial. I contacted them again and was this time provided the remainder of my refund and was again told they resent my original order. It never came. At least I got the refund.
6. december 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi Monica, I am devastated to hear this experience you have had with us so far.
I am so sorry about the miscommunication on our end with you only receiving a partial refund! I am unsure how this happened but i can assure you this isn't the standard we want our customers to have.
if there's anything more i can do to improve your time with us please let us know help@thefinestfudgeco.co.uk
Warm Wishes,
Lara
Absolutely fantastic fudge!!
Lovely fudge. Would 100% purchase again. Whole family loves it!!
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi Michelle! Thank you so much for your review - this means so much to us, we are so happy you're all enjoying it!!🥰
The flavours taste chemical
The flavours taste chemical.
Rum and raisins, felt like I was eating a mouthful of bathroom spray.
My sister stopped breathing, it closed her airways, because it was so strong. SHE HAS ASTHMA!
This was my second order. We like Dulce de leche. But that's it. Not worth getting again. The halloween order was horrid.
Who tasted these fudges and thought, oooh lovely, I'll sell this to some poor unsuspecting victim.
19. december 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi Star,
Thank you for taking the time to share your feedback. I’m genuinely very sorry to hear about your experience and for the distress this has caused, particularly regarding your sister. That is certainly not something we would ever want or expect, and I completely understand how upsetting this must have been.
All of our fudges are made using food-grade ingredients and flavourings, and they are tasted internally before being sold. That said, we fully appreciate that flavour is subjective, and we’re very sorry that several of the flavours did not meet your expectations.
Regarding your sister’s asthma, while none of our ingredients are known to cause airway closure, we would always advise anyone with allergies, asthma, or sensitivities to avoid consuming anything that feels too strong or causes discomfort. Her health and safety are, of course, the priority.
We’re really sorry that this order, and your previous Halloween order, disappointed you, especially as you’ve previously enjoyed our dulce de leche flavour. That’s never the experience we want our customers to have.
Please could you let us know your order number so we can look into this properly and see how best we can resolve this for you.
Kind regards,
Lara 🍬
Diam Fudge Best Fudge ever tasted
Diam Fudge Best Fudge ever tasted. Very good service and price
14. december 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi! Thank you so much for the feedback... the daim fudge is my favourite too! 😉🍬
Warm Wishes,
Lara 💕
Terrible service from the finest fudge…
Terrible service from the finest fudge company, after calling in at the fudge factory i was told you can only buy on line or from some markets, i live 2 minutes away seems a bit strange that you can't call in to buy fudge at slotted times, i ordered some fudge on line three weeks in still haven't recieved my fudge got in touch with the fudge helpline got no response a few days later tried again No response nearly four weeks later got a message to say my fudge was on it's way when i did finally receive it after tracking it had been to Preston and then back to Clitheroe this to me doesn't make sense, sorry but i won't be buying from here again and won't be recommending the fudge was a birthday present and it came too late, the customer service is terrible at least have the decency to reply to any queries and who is Lara is she a real person when i have read the replies from her it looks like AI
28. november 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi there,
I’m truly very sorry to read about your experience, and I completely understand why you’re feeling frustrated. This is absolutely not the standard we aim to deliver, and I’m really sorry that we’ve let you down, especially with this being a birthday gift.
To clarify a couple of things... our Clitheroe site isn’t a retail shop, it is where our kitchen is based... which is why we can’t offer walk-ins. But I do understand how disappointing that must have felt when you live so close. We’re a small team and still working on improving how clearly we communicate that to avoid situations like this in the future.
Regarding your order, it’s clear that our communication fell short. You should never have been left waiting for replies, and I apologise sincerely for the delay in both your delivery and our response time. The routing issue through Preston is a courier error, not something we control, but it’s still our responsibility to make sure you’re kept updated... and in this case, we didn’t do that well enough.
Just to reassure you, I’m Lara, & I personally handle all customer communications. I’m genuinely sorry that my replies came across as impersonal, that certainly wasn’t my intention.
I would really appreciate the chance to put this right for you. If you’re open to it, please contact me directly at help@thefinestfudgeco.co.uk, and I’ll make sure everything is resolved promptly.
Thank you for taking the time to share your feedback, we’ll be using it to improve.
Warm regards,
Lara 🍬
I wouldn’t use this company ever again…
I wouldn’t use this company ever again ,ordered over 2 weeks ago ,still saying ready for dispatch ,emailed numerous times got no reply ,asked for refund as too late for present and still nothing ,never again
12. november 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi there Dawn,
I’m really sorry to read this, and I completely understand your frustration.
Waiting over two weeks with no updates, and then not receiving a reply when you reached out, is absolutely not the experience we want for our customers, and I sincerely apologise.
It’s clear that something has gone wrong with the dispatch of your order & with our communication, and I’m truly sorry this has affected your gift and caused you so much inconvenience.
I’d really like to resolve this for you straight away. If you could please contact me directly at help@thefinestfudgeco.co.uk with your order number, I will personally make sure your refund is processed immediately.
Thank you for bringing this to our attention, and again, I’m very sorry for the poor experience you’ve had.
Warm regards,
Lara
I wish I had read these reviews before…
I wish I had read these reviews before ordering. I got half my order eventually and did get a response initially and adding for my second part. But now nothing. Absolutely terrible service and I will be contacting my credit card company for a refund.
I got my refund afternoon contacting via shopify
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi Lucy,
I’m so sorry to hear about your experience, and I completely understand your frustration. You should never have been left waiting for the second part of your order or for updates, that’s not the level of service we want for any of our customers, and I sincerely apologise.
It sounds like something has clearly gone wrong with the fulfilment of your order, and I’d really like to resolve this for you straight away. Please contact me directly at help@thefinestfudgeco.co.uk with your order number, and I will personally make sure the missing items are either sent immediately or that a full refund is processed... whichever you prefer.
Thank you for bringing this to our attention, and again, I’m genuinely sorry for the inconvenience caused.
Warm regards,
Lara
Have made a order online.
Have made a order online.
I looked to check on delivery, but this unfortunately said delayed.
I asked why its delayed on live, didn't answer my questions, completely missed my comments on purpose, then I get muted on the live! :(
There was a few people also chasing their orders.
What business does this to their customers.
Will not order again from here!!!
15. november 2025
Uopfordret anmeldelse
Besvarelse fra The Finest Fudge Co.
Hi Carl, we’re really sorry to hear about your experience and completely understand your frustration. This time of year is the most wonderful, but also our busiest, and unfortunately that can lead to delays, which we know is disappointing.
Your experience on the live is absolutely not how we want anyone to feel, and we’re truly sorry it came across that way. We’re looking into this internally to make sure it doesn’t happen again.
Please be assured we’re investigating your order today and will make sure it gets sorted as quickly as possible. Thank you for bringing this to our attention, and again, we’re so sorry for the inconvenience caused.
- Lara 🍬
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