100% review for NFU REPAIR. My claim was sorted in a matter of a few days of getting in touch for repairs to be carried out. No messing signing my car over and getting courtesy car handed over. O... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was having problems with my phone contracted provider, the staff at NFU helped me all the way through to a successful outcome. Making an insurance claim follows a series of unfortunate events. Howev... Se mere
I went to NFU mutual due to a lack of trust in insurance companies, hearing that NFU have a moral compass. My last home insurance company, Utility Warehouse, refused to cover the majority of c... Se mere
Had to make a pet (dog) insurance claim - very prompt response to phone call - no significant button pressing or difficulty understanding the person at NFU Mutual. Able to deal with claim requireme... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
For more than a century, we have provided quality insurance to customers, their families, and their businesses, as well as supporting the communities they live and work in.
Kontaktoplysninger
Storbritannien
- reviews@nfumutual.co.uk
- www.nfumutual.co.uk
3,9
God
7 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
NFU Mutual are not cheap but they are excellent
NFU Mutual are not the cheapest insurer as they themselves admit, but they are a pleasure to deal with and really do get things sorted. For the service they provide, I think they are unmatched. Their call centre staff deserve a particular hooyar - a genuine pleasure to deal with, they are always responsive, bright, friendly, patient, and human. I've always been able to get through without having to wait, which may be good luck or another excellent feature.
30. marts 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Friendly until you try and claim
After appointing their Loss Adjuster, the local NFUM Agency team all but disappeared and provided little help or support with our claim, which became a massively stressful and arduous process. The way the claim was “handled” made the awful experience of losing our belongings, and having our home ruined, so much worse. So much for personal local service! We seemed to have to battle with the Loss Adjuster on every step of the claim process, with obstacles and unreasonable demands being put in our way throughout. The cleaning company appointed by the loss adjusters also did a very poor job, leaving our home dirty and damp. Ignore NFUM’s happy adverts and avoid them.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good afternoon, and thank you for taking the time to leave a review.
I'm sorry to hear about your experience and that you felt let down during the claims process. This is not the level of service we aim to provide, and we’d like the opportunity to look into your concerns in more detail.
Unfortunately, there isn’t enough information in this review for me to identify your claim - please could you email us at reviews@nfumutual.co.uk with your full name, address and contact details, along with your claim reference number and any additional information you’d like to share about what happened. I shall then pass the information to the relevant team to investigate.
Kind regards
Sophia
Always professional and a great price
3. august 2026
Uopfordret anmeldelse
The staff were extremely helpful in…
The staff were extremely helpful in guiding us through the various steps required to make a claim.
27. juli 2026
Uopfordret anmeldelse
Unjustified policy increase and poor communication
A customer of over 10 years with the NFU with no claims ever and a renewal price on our policy that has increased once again (to a price more than double of other reputable providers overall), we have decided to leave the NFU. This has been made easier by the fact I remain unable to contact any of my local branches despite multiple calls, for days, with no promised call back initially. Never have experienced such poor customer service from them before. NFU Mutual Direct head office remained helpful and efficient when I came off hold.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good morning, and thank you for taking the time to leave a review. I’m sorry to hear you were disappointed with your renewal price and that you had difficulty getting through to your local branches.
I appreciate that any increase in price is frustrating, especially as a long-standing customer. There are a number of factors that can affect renewal premiums, and these can differ between insurers depending on how they assess risk, the level of cover provided and the information used when calculating a quote. We also have to consider wider cost pressures, including inflation and rising labour and material costs.
I appreciate that we’re not the cheapest insurance company in the market, however, we offer a fair premium based on our risk appetite and criteria.
I was disappointed to read about the problems you had trying to contact your local branches, and we'd be happy to follow this up with them. Your review doesn't provide any personal details, so if you'd like us to look into this further, please email us at reviews@nfumutual.co.uk with your full name, address, contact details and policy number.
Kind regards
Sophia
What a fantastic company
What a fantastic company. In times of need they have you covered. I had water damage to a house and from beginning to end of the claim it was handled with professionalism and care. I felt I was in safe hands. All the people I dealt with within the company where good. Nigel was the gentleman who assessed the damage and dealt predominantly with my claim and he was a pleasure to deal with. Totally recommend NFU.
1. januar 2026
Uopfordret anmeldelse
Prompt and professional service
Prompt and professional service
I found it straightforward to contact NFU and received the information I was seeking. Tamsyn explained the different options available which I appreciated.
27. juli 2026
Uopfordret anmeldelse
A value for money insurer who has its…
A value for money insurer who has its customers best interests at heart.
28. juli 2026
Uopfordret anmeldelse
Time waste trap
Strange company! Taken all my personal details only tell me in the end that they don’t cover my profession as a pawnbroker. Absolute waste of time. This should be mentioned in the requirements section such as you have to be 18+ and live in the UK. Glad they are not my insurer too brain dead of a company to even mention criteria of insurance. Before you answer back with “we can’t list all the professions we don’t cover “ at least list the professions you do cover. 👍
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good morning
Thank you for taking the time to share your feedback. I’m sorry to hear that you felt your time was wasted, and I can understand how frustrating it must have been to provide your details before finding out we couldn’t offer cover for your profession.
We appreciate you raising this, as clear information at the right point in the journey is important. While we’re not always able to list every profession that may or may not be covered, your suggestion about making eligibility clearer is helpful and has been noted.
Thank you again for your feedback.
Kind regards
Sophia
No one calls back as promised
I have had insurance with NFU for many years. I received a letter saying that they wish to review my cover but 3 calls to the local (Marlow) office during a 5 day period resulted in NO ONE calling back as promised. When I tried again, I was told that the Marlow office had their phones off?!!! We were considering getting house insurance with them as well but, if this is the customer care standard, then perhaps we should think again.
Update. Someone finally called us on Friday teatime after I had written this critique and we now have a date for the insurance review, - 18th August, over 3 weeks away!
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good morning
Thank you for your continued loyalty to NFU Mutual over the years. I’m really sorry to hear about the difficulty you’ve had getting a call back from the Marlow office, especially after being told someone would be in touch. I completely understand how frustrating this must have been, particularly when you were trying to review your cover and considering placing further insurance with us.
This is not the level of service we aim to provide, and I appreciate you bringing it to our attention. I’ll make sure your feedback is passed on so the matter can be looked into, including the missed call-backs and the issue with the office phones.
If you’re still happy for us to do so, we’d really like the opportunity to help with the review of your existing cover and discuss your home insurance needs. Please email us at reviews@nfumutual.co.uk with your full name, address, policy number and contact details, along with the best way and time to contact you, and we’ll arrange for someone to get in touch.
Kind regards
Sophia
Swift efficient action to resolve claims
Regrettably, I've had to make two claims on my NFU house insurance policy for water leaks and associated damage.
In both cases there was a feeling that NFU were moving swiftly and efficiently to sort the problem out. In both cases they employed reliable contractors working really well and who knew what they were doing.
Throughout I knew who to speak to and what I had to do.
3. juli 2026
Uopfordret anmeldelse
An on-line NFU experience and successful claims process
I found the 'on-line' NFU experience less straightforward than I would have wished. However, I eventually navigated the system and had a very satisfactory outcome. I was impressed by the way that NFU collaborated with me and our vets during the claims process.
23. juli 2026
Uopfordret anmeldelse
Very poor communication
Very poor communication, you take the time to go through there online requirement only to get a blunt response with no details. No easy access to the contact number etc.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good afternoon
Thank you for taking the time to leave a review and provide your feedback. I'm sorry to read about your experience and that you had problems with our online quote service.
We're aware that some customers have the problem you described when seeking a quote online, however, I would have hoped we would have provided easy to access information about how you could then call us if needed.
I will make sure this is fed back to the relevant team, and if you would like me to ask someone to call you directly to discuss a quote, please email us at reviews@nfumutual.co.uk with your full name, address and contact details.
Kind regards
Sophia
I found that NFU Mutual were very helpful and reliable.
I found that NFU Mutual were very helpful and understanding when I contacted them. They were prompt getting back to me and letting me know the procedure involved.
21. februar 2026
Uopfordret anmeldelse
Think you can get your quote online, think again!
Looking online for home insurance. Saw NFU advertised, get a quote online in minutes, it advertises. No you cant, its a ploy to give your info so they can speak with you to do their selling. Call it what you like, I call it misleading. I will take my business elsewhere.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good afternoon
Thank you for taking the time to leave a review and provide your feedback. I'm sorry to read about your experience and that you are unhappy with the service provided by our online quote system.
In the majority of cases, we are able to provide a quote quickly online, however, there are occasions when we may perhaps need a bit more detail about a customer's specific requirements, which is why it's still sometimes necessary to speak to someone directly.
I understand that this wasn't what you were looking for, but sometimes it's still the only way to make sure we're doing everything we can to meet a customer's insurance needs.
Kind regards
Sophia
Very professional service
Very professional service. Very honest. No messing. Great staff to deal with, both in the Omagh office and our telephone contacts.
20. juli 2026
Uopfordret anmeldelse
Claim paid in 2 working days
Claim paid in 2 working days
Sandra in Saffron Walden office was brilliant
15. juli 2026
Uopfordret anmeldelse
Absolutely fantastic...stress free…
Absolutely fantastic...stress free throughout the claim. Rapid in having my car fixed... overall excellent
17. juli 2025
Uopfordret anmeldelse
Very sharp practice
Very sharp practice, no claim made moving forward & lost our no claims with no explanation as to why.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra NFU Mutual
Good morning
Thank you for taking the time to leave a review and provide your feedback. I’m sorry to hear about the difficulties you’ve experienced.
Unfortunately, there isn’t enough information in this review for me to identify you so we can look into this directly. Please could you email us at reviews@nfumutual.co.uk with your full name, address and contact details, along with your claim reference number. I shall then pass the information to the relevant team to investigate further.
Kind regards
Sophia
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.