New Balance Anmeldelser 

MY ORDER WAS DELIVERED VERY QUICKLY AND THE TRAINERS WERE EXACTLY WHAT I WANTED. I WAS REALLY WORRIED THAT I WAS GOING TO HAVE A BAD EXPERIENCE HAVING NOT LOOKED AT THE REVIEWS ON TRUSTPILOT UNTIL AFTER I PLACED MY ORDER. MY EXPERIENCE WITH NEWBALANCE WAS GREAT.

Awful experience ordered new balance trainers online when they arrived they had clearly been worn. Dirty soiled and worn soles, customer care took days to return emails.
Wanted endless photographic evidence only to be of no help, would never use online store again.

I purchased a pair of 1500 Trainers "Made in England" but unfortunately they were too tight so I decided to order a pair of Classic "wide" fitting which fit me great.
From ordering the first pair to receiving the second was only about a week. New Balance were fine and this time so was UPS. the returns process was so easy too.
I'll definitely buy from this British brand again.

Placed the same order 3 times, it got cancelled each time for no reason.

I wanted new balance shoes for a long time and finally bought a pair for myself and my wife along with some shorts. I only received partial order and still waiting for one pair of shoes. Customer service representative was really rude and unprofessional and not willing to help at all. I am regretting my purchase absolutely awful experience.

Instead of the shoe I ordered they have me an older and cheaper one. They then refused to give money back. Also I hate the trustpilot auto-correct.

New Balance U1300JP. Kept an eye on these… ok, gazed lovingly at these since May 29 release announced. Always exciting. Sneaker lover & NB collector for 30 years. Not wealthy, paid weekly, 270 GBP not something I can usually afford in one go, unless I decide to forego food, the kids’ & dog’s lunches, a couple of bills, etc.

Drop day: did it best I could. NB page open nice and early & signed in. Went into the pre-queue, given a code, random place in the queue will be given to all in the pre-queue at 9am. Fair enough, I’ll have the same chance as anyone else in the pre-queue. 9am comes, put in the queue, about 90 ahead of me, says about 2 minutes to wait. Ok, maybe I have a chance! Number ahead dropping quickly. Wow! My turn, I’m actually in. Popped my size in the basket, checkout, have to use Klarna. The kids & dog must eat. BTW Klarna is a given payment option, given by NB, you know. Probably helps increase sales or something… anyway, back to this. Ah, it’s a Klarna ‘express’ checkout. Even better. Already signed into Klarna on app and browser. Hit the Klarna express checkout, Klarna does its thing? No. Opens a new sign-in page. Takes a few seconds. In. Ordered. Done. Done? No. Cogs whir. Tick tock. Nothing. Wait. H’mm. Whir. What to do? Tick tock. Wait? Tick tock, down goes the stock. Go back? Tick tock. Then somehow I’m back on the NB site. Try again? Nope. Size is OOS. A voice booms from the heavens: “They’re not for you, poor person who couldn’t zip through the checkout asap with instant Apple Pay or the like” (I may have made that last bit up). Then I recall it did say: “You are encouraged to complete checkout quickly…” yadda yadda. Nice disclaimer. Nice catch.

NB U1300JP: “A thing of beauty is a joy forever”. And so they are. The bitter taste this leaves will last a while as well.

Bottom line: NB U1300JP? They’re just about, if not the zenith of classic old old school NB sneakers. They’re just not for you, poor pay in three person, now be off with you back to SportsDirect. Ah well, gave me the opportunity to write this drivel, which I enjoyed more than trying to buy the U1300JP. Thanks NB, roll on 2030!

Would give 0 stars if I could. Similar to others here, I ordered shoes and received an entirely different shoe (I ordered 9060s in light brown, received black athletic trainers). I tried to do a return many times but it wasn't authorized until I emailed 3 times to the company, finally after a week it was authorized and I was sent return label. I returned promptly, I received no confirmation that they were received as is common with returns. I had to email to inquire as I still haven't received my refund after 2 weeks since the return was delivered back to them. They haven't responded. I used the chat function and they were also not at all helpful in locating my refund. It actually feels like a scam for such a large company this is totally wild. It's been a month since I initially was sent the wrong shoes and they still haven't given me back my money.

I purchased a pair of New Balance trainers in Madeira In March whilst on holiday .After a couple of wears, mostly indoors ,the black rubber on the heel( an integral feature of the £100 plus trainers ) has faded to pale grey/white . The internet states it’s a manufacturers fault . NB after many phone calls and e mails ,have offered me a £10 voucher as compensation ! 😳 A voucher,to purchase another pair of £100 faulty trainers,i don’t think so .
Because I didn’t purchase directly from NB they state they are Iunable to assist me further, and I need to return them to the shop in Funchal in Madeira .
Lesson ? never ever purchase NB trainers from a shop because if there is a fault ,tough .
Definitely never purchase NB trainers whilst on holiday abroad .
Very disappointing customer service from what I thought was a huge reputable company .

I received trainers that looked totally different to the images on the website. I did not even try them on. Return made an hour later. Some two weeks later, no refund. I am being asked to go to the registered collection point and ask them to hurry up??? Surely the onus is on UPS and New Balance to do the chasing. Do not order online as you possibly leave yourself open to not getting a refund in a specified timeframe.
Ref NK06575104

I really expected more from the official New Balance online store. Ordered a pair of trainers in the spring sale, only to be sent the wrong item. Followed the correct return / refund procedure as per their website, and also emailed their customer support to let them know what happened. Their attitude has been unprofessional and unhelpful. Two weeks later and there's no sign of a refund. I'm now being told that I should have let them know that the wrong item had been sent and that this will delay the refund process! No accountability, no apology, exasperating.

No communication regarding delivery until today (several weeks after I ordered).
UPS left one (today) failed delivery notification, I logged on to track the order and apparently several attempts were made it is now being returned to sender.
At no point (other than today) had I been informed a delivery had been attempted.
Terrible customer care and service -do not order online if you want your order to arrive.

New Balance ship using UPS, who are absolutely hopeless. Select pick up and collect from a local place and you'll be fine, NB offer free postage over £100 and returns are easy and free.
UPS failed to deliver my shoes, didn't even ring the bell and sent them back to NB who quickly gave a refund.
The shoes are still excellent quality, especially the made in UK and USA ones. Shame you still have to navigate UPS to get them.

Avoid to purchase at NB official website unless you would like to spend much more time to trace with your parcel.

I have ordered a pair of football boots from NB official website and paid £4.5 for home delivery.
However their shipping partner UPS cheated and refused to deliver the parcel to my home and sent to collection point directly. I have to spend extra time and transportation fee to pick up my parcel finally.
I contacted NB customer service and asked for refund of my shipping fee £4.5 but they rejected.
I truly recommend to buy NB from another official supplier/ distributor instead of their official website until they stop using UPS as their shipping provider.

Ordered from new balance on 6.3.2025, returned trainers and they were received in the warehouse on 25.3.2025 HOWEVER here I am on 28.04.2025 still waiting for my refund even though I’ve phoned 4 times and been told every time it’ll be done today. I will NEVER by from New Balance online again! EVER!!

It is not what went wrong this time I don't have any kind of accounts with any NB stores or companies so why would y'all charge my card for 79.99 need my money back

Very disappointed from NB and poor and not professional customer service at all. Order kids trainers online never received the parcel I payed 110£, parcel was marks and delivered, then move to pick up point, went there the person looked more then 15 min for my parcel, couldn’t find it. I contacted NB and UPS very rude customer service, not polite at all, doesn’t want to help, or at least start investigation to find my parcel. This was a robbery payed 110£ and haven’t received anything. Never will used them again. Awful experience

Racist company!
No White people in their new advert - disgraceful!!!!

Schoenen gekocht voor mijn zoontje van 5 voor 110 euro. Na 3 maanden schoot het vetertje los. Hierna heb ik een klacht ingediend. Of ik even tig fotos kon maken. Zo doende heb ik de fotos opgestuurd. Antwoord: het is een wear en tear probleem. Hier krijg je 10% korting. Alsof ik nog bij jullie ooit ga bestellen met jullie belaberde kwaliteit en service

I rarely write reviews, but I feel compelled to share my experience with Jay at New Balance Stratford. I absolutely hate shopping, but I was in desperate need of the right footwear due to plantar fasciitis and a broken ankle that was causing me constant discomfort. From the moment I walked in, Jay was incredibly approachable and knowledgeable, without being the least bit pushy.

He actively listened to my needs and took the time to understand my concerns, which is something I rarely experience when shopping. What stood out most was his patience—he didn’t rush me, nor did he try to coerce me into buying anything. Even though I told him I wanted to mull over the information and try a few other competitors, Jay completely respected that decision. He suggested that I walk around Stratford Mall to test the trainers and truly feel what worked for me.

After visiting other stores, I found myself returning to Jay's store because the service was unparalleled. I ended up walking out with a pair of W860A14 trainers, and I am so glad I did. Jay's professionalism and genuine desire to ensure I walked out with the right footwear made all the difference. He truly went above and beyond, especially considering how much I dislike shopping. People like Jay deserve recognition—he made what could have been a frustrating experience so much easier, and for that, I’m grateful. Thank you, Jay!