New Balance Anmeldelser 

These shoes are really disappointing. The quality feels cheap, and they started falling apart after only a few wears. Not worth the price. I wouldn’t recommend them.

Bought 530s from this site as many fake shoes out there. Prompt delivery. Birthday present for my better half. Scanned QR code, fake as a £3 note. So disappointing. New Balance UL sells fake China knock offs

I bought a pair of New Balance 550 shoes, and after just one month, I noticed that the heels had holes. I brought this issue to customer support and spent a lot of time dealing with them, only to be told in the end to contact the original shop. Because of the delay, the shop couldn’t find the receipts and is unable to help.

Very poor customer service that have a lack of empathy and understanding. What is the point of paying for delivery to a home address for the courier to lie that they attempted delivery and now the recipient has to go and collect from somewhere else? Absolute stupidity! Then they want to put home delivery next to UPS Access Point to avoid delivering to homes.. it defeats the whole purpose of being efficient ! And they don’t even reattempt delivery like most couriers.
They need to retrain their customer service team as there was no empathy or understanding and rethink their shipping and courier partner policies as you are supposed to cater to the customer and this wasn’t the case at all.

Know there’s a lot of negative reviews on here but I personally ordered some trainers that came really quickly. Found to be too big so returned and ordered again a size down. Found to website returns process to be quite poor as wouldn’t let me generate a return but emailed in and got a prompt return label sent to me and received a refund within a few days. Can’t fault them personally.

Subject: Complaint Regarding New Balance 327 Trainers

Dear New Balance Customer Service,

I am writing to formally express my concerns regarding the New Balance 327 trainers, which I purchased from John Lewis approximately a year ago. Unfortunately, I have found these trainers to be extremely uncomfortable, to the point where they are unwearable for extended periods. In my experience, they are not fit for purpose and seem to prioritize fashion over functionality.

This morning, I spoke with one of your Customer Service Agents, who was very helpful and advised me to submit my concerns in writing. I appreciate their assistance and wanted to ensure that New Balance is aware of the issues I have encountered with this model.

As someone with mobility issues, finding comfortable footwear is essential for me. However, I have found that wearing these trainers for even a few hours causes significant discomfort, making me eager to remove them. Given that I do not wear shoes often, I was particularly disappointed with this experience.

I was informed that I would need to raise my concerns with John Lewis, where the purchase was made. However, as the manufacturer, I believe New Balance should also be aware of customer feedback regarding product design and comfort. I would appreciate it if you could investigate this issue and consider whether a more suitable alternative from your range might be available to accommodate my needs.

I look forward to your response and hope that a resolution can be reached.

Best regards,

Ein Stern ist schon zu viel!

Man kauft sich Schuhe, die extrem viel kosten, aber trotzdem von sehr schlechter Qualität sind. Kauft euch bloß keine Schuhe dort – sie sind miserabel! Bei einer Reklamation haben sie mir für einen Schuh, der 120 € gekostet hat, nur einen 10-€-Gutschein angeboten!

Poor poor poor quality trainers.
Sole is peeling off after a day of use. Clear photos of the defect provided to the New Balance customer service team, but their product team had deemed it not a manufacturer defect, but a non manufacturer "cosmetic defect".
Customer service is appalling, went from rejecting the refund to giving 10% and 25% partial refund. This is ridiculous as they had confirmed that there is an issue with the trainers but the only solution is to offer a small 25% partial refund.
The customer service advisor also said that I would need to wait for the trainer to start falling apart more in order to start a new case.

Absolutely ridiculous returns policy. Poor quality trainers. Would not recommend at all. Don't waste your money on this brand.

Reported non delivery of £100 trainers ....UPS said delivery on Saturday checked with my normal driver he thinks Agency driver...New Balance making me wait 15 days even tho UPS have said they mis labelled my parcel went to completely different County and name ...I will never buy direct from them again I'm shocked such big company behaves so badly to customers...I will be telling all Beware...NK06266943...Would give zero if I could I've never given such bad feedback ever....

I am trying to contact the NB UK Marketing or Communications team with no support from customer service or their corporate team. I work for a company that had a corporate partnership with NB and their TeamSports division - EZ TeamSports. EZ TeamSports have since ceased trading and I cannot get hold of anyone at NB to enquire about the partnership continuing this year. I have searched for NB colleagues on LinkedIn and online - and sent DM's - with no response. Can it really be this hard to get hold of someone directly at their HQ? This has been ongoing since December 2024.

A truly awful company to deal with when they don't deliver an order. No complaints process, no refund process. They take your money for stock they don't have and then refuse to refund it as they "can't get an answer from their warehouse" as to where the order is! Do not order anything from this company.

Zero if there was an option
Zero star if there was an option!
Absolutely shambles of a process they have online.
I had two separate online orders.
I received my first order which was missing one item. Upon inquiry I was informed that it was out of stock. There website is so pathetic that it didnt have a clue whether the item in available or not.
My second order got cancelled completely without informing me. Upon inquiry I found that their system had a glitch and couldn't process the order.
NB website and their customer service is the worst I have ever experienced.
Never ever buying from NB again.

Returned an item. Received at NB’s warehouse on 10/12. Returned well within the return period. Still not received a refund despite emails and calls. Appalling customer service.

Missing item and won't refund until UPS conduct an investigation... which will take 15 days. Asked for at least immediate refund on postage for the shoddy service and they won't even consider it. Awful, never again.

Do not use untrustworthy
I ordered a pair of trainers for my daughter for Christmas they claim it was delivered which it was not. They agreed a refund before Christmas but as yet nothing and they are not replying to me emails now. Completely unprofessionals would never use them never again. I have lost out on £120 and my daughter did not get her trainers disgusting way to run a company

Ordered in time for Xmas delivery. They shipped with UPS. UPS tried to deliver once then every day since the 23rd of December the shipping was updated that they would deliver again the next day but they never do. Three weeks later and my wife's Christmas present is still not here. New balance will not refund me until UPS send the trainers back to them. I'm glad I purchased on my credit card I think I'm going to have to do a charge back through my card company to get my money back.
Honest feedback on order number NK06179395.

Still waiting for my item to ship. Ordered 24/12 and still in their warehouse apparently on 6th Jan

Made a recent order of 2 shoes for my partner and myself. Everything was fine right up until when they were delivered by UPS. Opened the box to only find 1 of the shoes inside (the cheaper pair). The box had clearly been resealed on the underside with different tape which looks like someone had stolen a pair, probably the driver.

I reached out straight away via the website contact form and attached photo evidence. It took a few days to reply but this was over the end of Christmas. They apologised and said "Sometimes a large order is shipped in 2 parcels due to space, and items may arrive separately." though it clearly stated that they were shipped together on my order and surely they would know this. They asked me to wait 24 hours and so I did.

I reached out again stating that it says it was sent together and that nothing has turned up 3 days later. They then said the following which is absolutely terrible customer service and I'm honestly appalled.

"After an investigation, we didn't find any issues with the weight, GPS, or handling of your parcel. So, unfortunately, we can't move forward with your request.
We are unable to pursue this matter further and consider this query closed.
Any further inquiries will be directed back to the above message."

I've since started a claim via PayPal and hope I can get my money back on the missing item as clearly New Balance do not care about their customers. I thought giving them a 1 star review would do something but by the looks of the state of this Trustpilot score of 1.4 I don't think this will do anything. Hopefully, it helps someone else looking to purchase shoes from them though!

I quite liked New Balance's shoes but after this, I don't think I will be buying them any longer, especially not directly from them! STAY AWAY.

Not even worth 1 star …… bought some £76 trainers end October for my granddaughter for Christmas ….. they’re too small and the company have told me they don’t exchange them for a larger size as their 60 day returns policy is start of Nov to end of Dec - I’m now stuck with a pair of trainers at nearly £100 that are useless :( DISGRACEFUL COMPANY !!!!

The worst customer service I have ever experienced. Order was never delivered and whilst I know this is not down to new balance directly they have placed a claim with ups and had the money back but I am still out of pocket and with no trainers. I have emailed numerous times and called, the staff are not interested at all and don’t even pretend to be. I thought as a well known company it would be the best idea to order through them directly but I couldn’t have been more wrong. So long as they have had your money they do not care. I really wanted the trainers I had ordered but after this experience I will never purchase new balance again