Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great team, lovely people. No pressure just good advice. Fantastic products and sympathetic design ideas.
The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... Se mere
Virksomheden har svaret
We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe t... Se mere
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med havemøbler
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Dagligstuemøbelbutik
Om Neptune - Southport
Skrevet af virksomheden
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktoplysninger
New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, Storbritannien
- 01772 812812
4,9
Fremragende
134 anmeldelser
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My favourite place to visit
My favourite place to visit. Staff are very great and when I've asked for advice they've been very helpful. When I've ordered items they've arrived promptly.
18. januar 2022
Besvarelse fra Neptune - Southport
Thank you very much for your kind review, hopefully we'll see you again soon. Jess
Amazing as always
Amazing as always. Beautiful quality furniture and super helpful staff
10. januar 2022
Besvarelse fra Neptune - Southport
Thank you for your feedback and taking the time to write a lovely review. Kindest regards, Charlie
Not as good quality and service as expected
Delivery arrangements were haphazard Order Arrived separately 2 weeks apart and had bad crush marks which are still present 4 weeks on. Quality of upholstery work not as good as I would expect for price of over £4500 for 1 small settee and 6 dining chairs. Wavy seams and inconsistent folds. Had I realised these were made in China and not uk or Europe I probably would not have ordered here. I’ve had better quality and delivery from cheaper uk suppliers. Neptune presents itself as a uk based company and isn’t explicit in its use of Chinese manufacture.
3. januar 2022
Besvarelse fra Neptune - Southport
We are very sorry to hear you have not had the experience you should have on this occasion. Thank you for leaving your feedback and bringing this to our attention. If you would be so kind as to provide your contact details to the address below, we will ensure a Team Leader follows up with you regards this: onlinestore@neptune.com. Best wishes, Charlie
The staff at the Mere Brow and subsequent furniture deliveries.
The staff at the Mere Brow, Southport branch were very friendly and helpful. We had two furniture deliveries and on each occasion the delivery men were polite, organised and respectful. We love our dining chairs and also the large dresser! They have been much admired and we are very proud of them.
1. januar 2022
Besvarelse fra Neptune - Southport
Thank you very much for your lovely feedback. We are delighted to know you are happy with your new dining chairs, dresser and the service provided. Best wishes, Charlie
Gorgeous products
Gorgeous products, I'd buy just about everything in the shop if I could afford to do so.
Service always excellent, very helpful too with suggestions.
12. december 2021
Besvarelse fra Neptune - Southport
Thank you for taking the time to write us a kind review Martin, we look forward to seeing you again in store soon. Lindsey
Neptune Southport
Don't hesitate purchasing from Neptune at Southport, everything was a joy from the design process to installation by Rob . My kitchen and utility are stunning with so many design features which make them a joy to use and a sight to behold.
24. november 2021
Besvarelse fra Neptune - Southport
Thank you so much for taking the time to leave a review and I am so pleased your project has been well handled by Rob. I hope the newly created spaces bring you joy for many years to come. Best wishes, Laura
Fabulous service from start to finish
Fabulous service from start to finish . You feel like you can trust them to deliver quality and timescales . And they did . The fitting service is second to none .
24. november 2021
Besvarelse fra Neptune - Southport
Thank you so much for taking the time to leave a review and placing your trust with us. I hope we have the pleasure of welcoming you back soon. Best wishes, Laura
Excellent service and lovely helpful…
Excellent service and lovely helpful staff as always.
20. november 2021
Besvarelse fra Neptune - Southport
Thank you very much for your kind review, hope to see you in store again soon. Jess
Besvarelse fra Neptune - Southport
Thank you so much for your review, Sheena, and I am happy you enjoyed visiting our store. We look forward to welcoming you back soon.
Best wishes,
Laura
Excellent company.
Excellent company to deal with. They are more expensive than others but they offer another level of style. Very nice staff both in store and right thru administration to delivery guys.
11. oktober 2021
Besvarelse fra Neptune - Southport
Good afternoon Sharon, thank you so much for your lovely feedback. It is so nice to hear that you are pleased with your Neptune purchases. We look forward to welcoming you back into store soon. Ellie
Besvarelse fra Neptune - Southport
Thank you so much for taking the time to write us a review Ann and we look forward to seeing you again in store soon, Lindsey
Good quality furniture delivered in a…
Good quality furniture delivered in a sensible time scale . Very happy with Neptune
26. september 2021
Besvarelse fra Neptune - Southport
Hi John, thank you so much for the 5 Star review. See you again soon. Best wishes, Ellie.
One of the strangest stores I've ever…
One of the strangest stores I've ever been in! It's like being in someone's house but it's SO nice! Very friendly staff and could quite easily spend a fortune in there!
27. august 2021
Uopfordret anmeldelse
Besvarelse fra Neptune - Southport
Thank you so much for a lovely review, Ann. I am so happy that you have found your visits to our store fruitful and we hope to see you again very soon in our home from home. Best wishes, Laura.
New sitting room furniture
Thank you so much for helping us choose ( especially Lindsey) and purchase the furniture we took delivery of yesterday. It fits perfectly and looks amazing, exactly as we’d hoped. The quality is excellent and the colour perfect.
The wait was well worth it! The delivery team arrived early, were well organised and it was delivered well packaged, with everything taken away.A lovely store, a pleasure to deal with and very friendly, knowledgeable, helpful people. Thank you
6. august 2021
Uopfordret anmeldelse
Besvarelse fra Neptune - Southport
Hi Sue, thank you so much for your lovely feedback and we look forward to welcoming you back next time! So happy to learn you are happy with your purchase and your experience with us. Best wishes, Laura
Hi Sue, I would also like to thank you for your kind review as it is always lovely to hear good feedback. I'm really happy you love your items and it was a pleasure to help finding the perfect piece for your home. See you again soon, Lindsey
I love the whole experience of shopping…
I love the whole experience of shopping at any Neptune store and every item I have ever bought has been of the highest quality and standard and the Neptune team are lovely
25. maj 2021
Besvarelse fra Neptune - Southport
Hi A Cooper, thanks for the lovely review of our Southport store, I'm glad you enjoy visiting us! We look forward to welcoming you again soon. Joe
Purchased small and medium storage jars…
Purchased small and medium storage jars with lids for tea, coffee and sugar - look great on counter top. Good quality, very pleased with the items.
25. maj 2021
Besvarelse fra Neptune - Southport
Thank you so much for your review we are pleased you love your new jars! Lindsey
Besvarelse fra Neptune - Southport
Hi Samantha, thank you so much! I'm so pleased you love the paint and it arrived in good time! Hopefully we'll see you again soon! Ellie
New table and chairs
The table and chairs are high quality and look wonderful. I was disappointed that it took 14 weeks from ordering to delivery. Because of the weight of the table, it is a 2 person task to insert/remove the central sections. Also, unlike my other Neptune table, there doesn’t seem to be an under table area for storage of the spare sections.
14. april 2021
Besvarelse fra Neptune - Southport
Hello Michael, thank you for taking time to write a review. Neptune are working hard to improve our delivery dates as we recognise how frustrating it feels at this time. We do try advise in detail how each table is stored and extended at the point of sale and apologies if this was not clear. If there is further information you require then please do contact us in Southport on 01772 812812 or on my email lindsey.johnson@neptunesouthport.com. Lindsey
Design heaven
Helpful staff and a lovely show house setting make browsing and shopping a real pleasure. Neptune products are beautifully displayed and the quality of the goods is unmistakable. I love going there.
1. april 2021
Besvarelse fra Neptune - Southport
Thank you so much for a gorgeous review, Sandra. Not too long until we are hopefully going to be able to welcome you back in store. I hope you have a lovely Easter weekend! Best wishes, Laura
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