Fantastic experience as always. Alex was very helpful and friendly and showed me various options that would meet what I was looking for. Always a warm welcome at the store. I know that the furnit... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great team, lovely people. No pressure just good advice. Fantastic products and sympathetic design ideas.
The product quality at Neptune is very high and it shows. Everytime we've been into a store, the staff are knowledgeable, helpful and friendly. We recently purchased the Overton bark picture from them... Se mere
Virksomheden har svaret
We ordered a larsson double wardrobe because it comes in multiple pieces, unlike many others. My shout out goes to the two delivery men and the care they took in getting a heavy solid wood wardrobe t... Se mere
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med havemøbler
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Dagligstuemøbelbutik
Om Neptune - Southport
Skrevet af virksomheden
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktoplysninger
New Road Southport, Mere brow, PR4 6JA, Southport, Lancashire, Storbritannien
- 01772 812812
4,9
Fremragende
134 anmeldelser
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The staff were exceedingly helpful and…
The staff were exceedingly helpful and knowledgeable
9. september 2024
Besvarelse fra Neptune - Southport
Thank you for your lovely review Anne, see you soon, Lindsey
Good chairs Appalling delivery
Carver chairs excellent High quality and value for money
Delivery appalling Chairs left outside in no n waterproof cardboard boxes on a Saturday when we were 200miles away . We had agreed that delivery should be between Monday and Friday of following week on a day to be confirmed.
Were told delivery was happening by email on the Saturday which we received after chairs delivered. Fortunately able to contact son who was able to go to house and take them in
Neptune are fortunate they were not stolen/ rained on as we would have wanted replacements
I have already complained about this
3. august 2024
Besvarelse fra Neptune - Southport
We are sorry to hear about your poor delivery experience Michael, our store leader Joe will be in touch with you today. Lindsey
Besvarelse fra Neptune - Southport
Thank you for writing us a lovely review Angela, see you again soon, Lindsey
The staff are always very attentive. The store layout is always very inspiring.
The staff are always very attentive
9. juli 2024
Besvarelse fra Neptune - Southport
Thank you Matthew that is lovely feedback for our team at Southport, Lindsey
Fantastic store clean and tidy and…
Fantastic store clean and tidy and lovely helpful staff very impressed and fabulous quality products will definitely be back ! Many thanks! Found everything I was looking for and more
9. juli 2024
Besvarelse fra Neptune - Southport
Thank you very much Margaret we look forward to seeing you again soon, Lindsey
Lead time was long but I was kept…
Lead time was long but I was kept updated and when the delivery slot was a few hours late the customer care team went out of their way to keep me informed. Pricey but quality and service worth paying for!
1. juli 2024
Besvarelse fra Neptune - Southport
Hi Gemma, Thank you for taking the time to feedback on our service and quality, we are thrilled to hear you are happy with your new purchase, see you again soon. Lindsey
Besvarelse fra Neptune - Southport
Thank you Julie, See you soon, Lindsey
Besvarelse fra Neptune - Southport
Thank you for taking the time to write us a review, we always try to do our best and it is lovely to receive kind feedback. Lindsey
Fabulous company to deal with
Fabulous company to deal with. Friendly, helpful and very personable. The products are very high quality.
24. juni 2024
Besvarelse fra Neptune - Southport
We are pleased to hear you love your new products and it is always good to hear our team worked hard to support your decision. thank you, Lindsey
Product knowledge not very good in…
Product knowledge not very good in store and head office not much better. I rang both the local store then head office after store couldn’t answer my query. I would have expected head office to have checked the product in person to give me the correct answer instead of guessing and giving the wrong answer.
20. maj 2024
Besvarelse fra Neptune - Southport
Hello Mrs Myerscough. We are sorry to hear of your experience, it is unusual as we would usually offer to contact Head Office on your behalf if we are unable to answer a query in Southport store. If you are still without an answer please don't hesitate to call me on 01772 812812 so we can assist further.
Kind regards, Lindsey
Absolutely love everything about Neptune
Absolutely love everything about Neptune, the range of products & the quality. Have bought a few things but really looking forward to the delivery of our new suite. Just trying to decide on a colour scheme. So difficult to choose when such amazing colours on offer.
The staff at Neptune in Southport are brilliant. So helpful & take time to listen & advise. They go above & beyond
13. maj 2024
Besvarelse fra Neptune - Southport
Thank you for your lovely review Tracey, its a tricky room to decide but if you need further help with colours just pop back in. Lindsey
Besvarelse fra Neptune - Southport
Thank you Mark, we are pleased to hear you are happy with our service. Lindsey
Fantastic design service
Fantastic design service. We used Neptune Southport for a paint consultation, lounge room design, kitchen design and utility design. We could not be happier with the results. The paint colours look amazing in every room and compliment each other to create cohesive flow throughout the house. The kitchen and utility designs work beautifully and the functionality of all the rooms is amazing. Our lounge was a tricky space and again the designer ensured it was furnished beautifully and issues were resolved. In all we feel that the designers really understood the project and what we wanted to achieve and we love the results.
26. februar 2024
Besvarelse fra Neptune - Southport
It has been an absolute pleasure working with you on your home renovation and we are excited to help install all your finishing touches. Thank you for writing such lovely feedback and we look forward to working with you as we ensure all designers are completed. Lindsey & Caroline
Good customer service reliable helpful…
Good customer service reliable helpful and great quality x
19. februar 2024
Besvarelse fra Neptune - Southport
It is always lovely to receive kind feedback, thank you for taking the time to write us a review, Lindsey
Excellence from every angle!
The order process, the delivery arrangements and the quality of product are all first class.
We would not hesitate to recommend them to everyone.
A special mention to our local Southport showroom who always supply courteous, friendly and knowledgeable service.
5. februar 2024
Besvarelse fra Neptune - Southport
Thank you for your kind review Dennis, we hope to see you both soon,
Lindsey
Lovely warm atmosphere in store
Lovely warm atmosphere, friendly staff, beautiful products, nice to have a two day sale too! Rare treat
4. december 2023
Besvarelse fra Neptune - Southport
Thank you for your lovely review and see you again soon! Lindsey
A beautiful kitchen worth every penny!
The whole process from start to finish has been amazing. Customer care is at the forefront of the process, Caroline who designed and managed the project has been so helpful and supportive throughout, she listened to my needs and provided exactly what I asked for and within the limited budget given. She has been on hand, answering questions, offering suggestions regarding interior decor and she has truly made this process a memorable and pleasurable project.
I have had assistance from all the members of staff in this store and each time, the experience has been a positive one. They have gone above and beyond to ensure excellent service.
Rob who fitted my kitchen was punctual, worked tirelessly and was supportive in some decisions needed during this time.
Neptune kitchens are beautiful and I am so glad that I now have one in my own home. I cannot recommend them enough! Thank you so much everyone!
9. november 2023
Besvarelse fra Neptune - Southport
Thank you so much for taking the time to write such a lovely review. We are really pleased that you are happy with your new kitchen we enjoyed designing and installing it for you. See you again soon, Caroline
Member of staff was delightful.
Member of staff was delightful.
Showroom not as nice as Knutsford.
28. september 2023
Very helpful indeed
Very helpful indeed, we had difficulty getting our old suite out of the front door in readiness for our new ones and after a quick phone call Joe came to take a look then proceeded to help get it out without any damage done ready for the charity shop collection.
We are very pleased with our new furniture,and service from start to finish was excellent.
9. oktober 2023
Besvarelse fra Neptune - Southport
Thank you for taking the time to write us a kind review. We are pleased you enjoyed your experience with the team at Neptune Southport, see you again soon, Lindsey
The staff are just so friendly &
The staff are just so friendly &
helpful.The displays in each
room are so well done it’s
such a lovely store to visit &
very rarely leave without
buying something.
Susan White.
27. august 2023
Besvarelse fra Neptune - Southport
Thank you for your kind words Susan we hope to see you again soon,
Lindsey
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