Neptune - Farnham Anmeldelser 

198
TrustScore 5 ud af 5

4,8

16 Folly Hill, GU9 0BB Farnham, Surrey, GB


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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We are so glad that we had the benefit of Neptune's Home Design Service when redoing our living room. Our designer, Gill visited in person and understood what we were hoping to achieve whilst grappli... Se mere

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Bedømt til 5 ud af 5 stjerner

This was my first Neptune order and my experience of the delivery was excellent. The staff were polite and professional and they assembled the Chawton unit, which looks lovely. I’m very pleased with m... Se mere

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Bedømt til 5 ud af 5 stjerner

We have just taken delivery our new Walton Four poster bed which we bought from the Farnham showroom. The bed is beautiful, the staff in the showroom were extremely helpful and Clint and Marcin who de... Se mere

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Bedømt til 4 ud af 5 stjerner

Beautifully curated collection. Quality used to be slightly better. The prices have become a little more inflated than products worth but probably due to import duties. Customer service department is... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Møbelforretning
  2. Møbeltilbehør
  3. Butik med havemøbler
  4. Indretningsarkitekt
  5. Køkkenudstyrsbutik
  6. Dagligstuemøbelbutik

Om Neptune - Farnham

Skrevet af virksomheden

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Kontaktoplysninger

  • 16 Folly Hill, GU9 0BB, Farnham, Surrey, Storbritannien

  • 01252 713 047

4,8

Fremragende

TrustScore 5 ud af 5

198 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,8

Alle anmeldelser

(198)

2.158 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

I love this store!

I love this store, always have a great experience when shopping here. Walking in, I’m hit with the beautiful Neptune candle scents and stunning interiors. The friendly staff always greet me on arrival and are on hand if I have any questions.
We first discovered Neptune 5 years ago when looking for a new kitchen. The kitchen designers were amazing and we now have a dream kitchen which still looks as great as it did the day it was installed. The quality is excellent and I wouldn’t hesitate to recommend a Neptune kitchen and Neptune Farnham in particular.

23. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Amy, thank you so much for leaving us such a great review and feedback on your experience with us. I'm really pleased to hear you are still enjoying your lovely Neptune kitchen, please do visit us again soon! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Outstanding Customer Service

I cannot recommend Neptune Farnham highly enough, especially the very competent and charming Katrina, who above and beyond the call of duty, has gone out of her way to accommodate my demands. Renovating an old house and living abroad means that I am rarely in the UK for the designated delivery day in my area. However, Katrina and the Farnham team are so welcoming, efficient and always come up with a solution so I can get my furniture. This has now happened twice! (13/10/23 & 02/11/24)

The furniture itself is stunning—elegant, timeless, and crafted with exceptional quality—but it’s the exceptional service that really makes me feel like a valued customer. Thank you Neptune Farnham and a special shout out to Katrina!

2. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Kerry, it was such a pleasure to read your amazing review, thank you so much for your positive feedback. I'm delighted that we were able to help you, and thank you for your kind words about the team and Katrina in particular. I'll be sure to pass on your lovely comments. Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Excellent design service an exceptional cabinetry

We have been undertaking a complete renovation of our Arts and Crafts house for a number of years. A Neptune kitchen and laundry were at the top of our must have list and guided the whole design aesthetic. Neptune Farnham, with Danica leading the team could not have done more to help us realise our vision. The quality of both the design service and all cabinetry materials right down to the last hinge is exceptional. I can not recommend them more highly.

26. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Catharine, thank you so much for taking the time to leave us a review and feedback on your recent design project with us. I'm delighted to hear that you had such a positive experience and Danica was able to translate your vision. I do hope you continue to enjoy your lovely kitchen for many years to come! Best Wishes Sophie,

Bedømt til 5 ud af 5 stjerner

Exceptional Design and Service for Our Edwardian Living Space

We couldn’t be happier with the outstanding service and beautiful designs from Neptune Farnham for our Edwardian living spaces. The attention to detail and the understanding of our home’s style and our habits were truly impressive.

A special thanks to Gill, who was simply amazing throughout the entire process. She listened carefully to our ideas, guided us with her expert knowledge, and delivered designs that exceeded our expectations. Her professionalism and warmth made the whole experience enjoyable and stress-free.

The quality of the products is superb, and the timeless elegance they bring to our home is unmatched. We’ve received so many compliments already!

If you’re looking for a team that blends expertise with exceptional customer care, I highly recommend Neptune Farnham. Thank you, Gill and the team, for making our vision a reality!

1. august 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Agata, thank you so much for your wonderful review and feedback on the design service with us in Farnham. Its always so lovely to receive such amazing feedback & great to know we have such delighted customers! Take care & please visit us again soon!

Bedømt til 5 ud af 5 stjerner

Very helpful staff and great…

Very helpful staff and great products.designs really helped, Jill sorted out a few issues here and there and solved them with no issue.
Very happy with our kitchen diner and designs for bedrooms (Kyra and Sarah) Jill and all Neptune staff including the delivery men have been super helpful and nothing has been too much trouble. I recommend Neptune based on their service overall

11. december 2023
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Alan, thank you so much for your kind review and feedback. I'm so happy you had such a positive experience with our design service and team involved. We hope to see you in store again soon! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Our stunning kitchen

We could not have been more delighted in our Neptune kitchen. The whole process from beginning to end was wonderful and Gill really was at the heart of that experience. Nothing was ever too much trouble and the final design she came up with could not have been better. All the areas function beautifully and the quality of the workmanship is next to none. Even some tiny snagging issues were all dealt with by the team and by the end of it all, we felt like we had had such a positive and personal experience that it could not have been bettered. Gill became a friend to rely on who had such attention to detail, that nothing went unnoticed by her. Thank you all!

18. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Trudie, thank you so much for your fantastic review and feedback. I'm so glad you were able to work with our 'wonderful' Gill on your kitchen project. I do hope you continue to enjoy your beautiful kitchen for years to come! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Last year I moved from a large house…

Last year I moved from a large house into an Apartment to downsize and also live in the centre of Farnham

a terrifying experience. However - Gill at Neptune made this experience for my husband and I so wonderful.

having had large, cosy family homes i wanted to maintain the feeling of welcome and homeliness while appreciating the fact my apartment was modern.

The whole experience with Gill and Neptune was amazing and I am so proud of our new home and have so many compliments when people visit us

I can strongly recommend Gill, Neptune and the quality of their service and furniture

1. januar 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Penny, thank you so much for taking the time to leave us such a fantastic review. I'm so glad you are enjoying your lovely new home with all your beautiful Neptune furniture. Gill is amazing at her job and I'm really happy she was able to help you with your project. I'll be sure to pass on your kind comments to her. Best Wishes and we hope to see you again soon! Sophie

Bedømt til 5 ud af 5 stjerner

“My happy place”

I absolutely love this store - the displays are perfection and it never fails to make me feel happy and gives me lots of inspiration. I found the staff in the Farnham store to be really friendly and helpful - overall a wonderful experience.

16. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Sarah, thank you so much for leaving us such a fantastic review. I'm thrilled to hear you love shopping with us so much! Please do come and visit us again soon. Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Always a pleasure to visit

Always a pleasure going to visit this store. The staff helpful and attentive and such a great choice of high quality interior and home wares

15. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello, thank you so much for your kind review. I'm really happy to hear you love shopping with us. Do pop back again soon! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Love this store

Love this store, visit frequently for Interior inspiration, invaluable advice and amazing customer service. The store is beautifully presented, so much so I never really want to leave. Most recent visit was for their Christmas market and it was lovely to see local crafts in a relaxed non sale pressured environment. Will be back very soon

15. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Caroline, thank you so much for taking the time to leave us such a positive review. I'm delighted to hear you were able to visit our Christmas market & enjoyed the store too! We look forward to welcoming you again soon. Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Excellent store, very friendly

Store very well laid out, stock presented in a very attractive way., found things I didn't know I needed! Staff very helpful and were able to give me advice on colour schemes and furniture for my rooms. Having recently moved into a new house this was very useful.

14. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello, thank you kindly for taking the time to leave us such a great review. Moving house can be a stressful time so I'm thrilled that we were able to offer help and advice to you with your new space. We'd be happy to help with anything further you may be planning in the future so do visit us again soon! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Christmas market

I visited the Christmas market at Neptune Farnham today where everything was beautifully presented, with artisans keen to talk about their products.
Great ambience in the lovely premises with live music from a local singer songwriter and really helpful staff.

15. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Kerry, thank you kindly for leaving us such a positive review and for attending our Christmas market yesterday. I'm really happy you enjoyed the event, I agree it was a great day in store! Take care and we hope to see you in store again soon. Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Beautifully curated Christmas event

Beautifully curated Christmas event, and a chance to see all the wonderful seasonal items styled so well! Great inspiration for the big day! Thank you!

15. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Laura, thank you so much for taking the time to leave us a 5 star review. I'm delighted to hear you enjoyed it and were able to be inspired by all the wonderful things! We look forward to seeing you soon. Best Wishes Sophie

Bedømt til 4 ud af 5 stjerner

Great setting and we had a tasting of…

Great setting and we had a tasting of some lovely chocolates.
We ended up stocking for Christmas!

15. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Claudia, thank you for taking the time to leave us a review. Its great to hear you enjoyed our Christmas market and were able to buy some lovely Christmas things! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Thank you for a lovely Christmas craft…

Thank you for a lovely Christmas craft Day. Most enjoyable.

I brought a long 2 friends who had never been to Neptune before. But will certainly be visiting again.

15. november 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Amanda, thank you so much for taking the time to leave a 5 star review. I'm really happy that you were able to join us, and that you and your friends enjoyed our Christmas market in store. We look forward to you visiting us again soon! Best Wishes Sophie

Bedømt til 2 ud af 5 stjerner

Poor customer service

I love Neptune and have shopped there on numerous occasions. However, this time the sales assistant was very snooty and unhelpful when we needed help with buying a lampshade. It was only when a colleague came over to support her did she become less aloof and a bit more helpful. I made my purchase but it was not an enjoyable experience.

13. november 2024
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Debbie, thank you for taking the time to leave us a review. I'm truly sorry to hear about your recent experience with us. We have tried to call but were unable to reach you, so please do get in touch on 01252 3150279 or you can contact me directly at sophie.cartell-rochford@neptune.com. We value our customer experience highly and would like the opportunity to improve this if we can. Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Dream Kitchen

We have just had a kitchen installed in London and we are delighted with the results. It is stunning and creates a fabulous space to cook and entertain in. It was designed by Danica in the Farnham store (as they have such a great range of kitchens on show to gain inspiration from), who was very professional and helpful, really wanting to make sure the design met all our needs and expectations. I would highly recommend her. The installation was overseen by Ian, who ensured that it all went smoothly, liaising throughout with our builders and answering our queries. The fitting of the kitchen was undertaken by Jono of Eleven Oaks who did a brilliant job, with great attention to detail, and finally it was decorated by Tom who finished it off beautifully. All those involved were incredibly helpful and really nice and professional to deal with. Everyone who visits the house loves it, as do we, so a big thank you to Neptune for delivering our dream kitchen. Ollie and Laura

19. oktober 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Ollie and Laura, thank you so much for taking the time to leave us such a fantastic review. I'm delighted to hear that you had such a great kitchen experience with us and I'll be sure to pass on your kind words to all involved. I've seen the photos and agree its truly stunning! I hope you continue to enjoy it for many years to come. Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

Good service from ordering

Good service from ordering, update information , delivery & the product.
Thank you

17. oktober 2024
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Jenny, thank you so much for leaving us a 5 star review. I'm really pleased to hear you are happy with your experience. We look forward to seeing you again soon! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

I recently had a home colour…

I recently had a home colour consultation visit. Extremely helpful to see all the samples held against the walls . Ilyeash suggested colours that I wouldn’t have thought of.
A really useful experience for anyone who is indecisive about choosing colours.

3. september 2024
Uopfordret anmeldelse
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Joan, I'm delighted to hear you've had a successful colour consultation visit with Ilyeash and she was able to help with ideas and colour choices. Thank you for your kind review and we hope to see you in store again soon! Best Wishes Sophie

Bedømt til 5 ud af 5 stjerner

I am really pleased with my lights

I am really pleased with my lights. Excellent customer service.

2. september 2024
Neptune - Farnham-logo

Besvarelse fra Neptune - Farnham

Hello Katie, I'm delighted to hear you are happy with your lights and were pleased with our service too! Thank you for taking the time to leave us a positive review. We hope to see you in store again soon. Best Wishes Sophie

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