Brilliant from start to finish. Everyone we dealt with was helpful and professional from Aneeta at the start with the design through to Greg who oversaw and Craig who fitted the finished product. The... Se mere
Lokation
Skift lokation305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... Se mere
After discovering Neptune after a gift from a friend, I discovered there was a Neptune store in Chiswick so I decided to pop in. Shaila who served me in Chiswick is so knowledgable about the products... Se mere
This is an awesome shop on Chiswick high road, a must see. Lovely design furniture and home accessories, great quality. The staff, in particular Shaila, was very knowledgeable about the products, ve... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Møbelforretning
- Møbeltilbehør
- Butik med havemøbler
- Indretningsarkitekt
- Køkkenudstyrsbutik
- Dagligstuemøbelbutik
Om Neptune - Chiswick
Skrevet af virksomheden
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Kontaktoplysninger
305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, Storbritannien
- 0203 8141220
4,8
Fremragende
106 anmeldelser
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Brilliant from start to finish
Brilliant from start to finish. Everyone we dealt with was helpful and professional from Aneeta at the start with the design through to Greg who oversaw and Craig who fitted the finished product. The workmanship is outstanding and they constantly checked that we were happy with everything. Would thoroughly recommend
2. juni 2026
Uopfordret anmeldelse
Without a doubt Neptune Chiswick store…
Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order request. Not only searching for the best product, checking for no flaws. Gave the item a good clean, packaged well and had a good conversation in the end. Best experience ever, especially for someone who struggles with social anxiety. Greatly appreciate the Neptune experience. Will be back soon! Thank you ☺️
20. maj 2026
Uopfordret anmeldelse
Great service at Neptune Chiswick
After discovering Neptune after a gift from a friend, I discovered there was a Neptune store in Chiswick so I decided to pop in. Shaila who served me in Chiswick is so knowledgable about the products and very personable. She is a credit to the store there and she gave me helpful tips to follow Neptune Instagram for offers. Thanks to Shaila’s wonderful welcome, I know I will now be a lifelong customer at Neptune.
13. maj 2026
Uopfordret anmeldelse
Beautiful store offering lots of inspiration
I spent a wonderful hour in this gorgeous store. As soon, as I entered I was greeted by the one of the lovely staff, Shaila, who answered my questions. The store is laid out like a beautiful house with US Hamptons vibes. There are so many inspiring ideas to steal for your own home. The staff make you feel very welcome without making you feel under any pressure.
2. maj 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Beautiful shop on Chiswick high road
This is the most beautiful shop on Chiswick High road but what makes it even more special is the incredible service and how the staff go out of their way to help. They really do go above and beyond! Especially Shalia and Audrey who spent so much time with us styling and choosing. We will definetly be back again soon!
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Neptune - Chiswick
Dear Samantha, thank you for your lovely review. We’re delighted to hear how much you enjoy visiting our Chiswick store and that the team made such a positive impression.
It’s especially wonderful to hear your kind feedback about Shaila and Audrey and the time they spent helping you with styling and choices, we will be sure to share your comments with them.
We truly appreciate your support and look forward to welcoming you back again soon.
All my best,
Amy at Neptune Support Office
Amazing customer service by Shaila
I love coming into Neptune Chiswick shop to admire ( and buy!) their beautiful furnitures and kitchen accessories. I am particularly impressed by Shaila customer service, as she is always so attentive, has a wealth of product knowledge and is such a gem. I highly recommend this store.
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Neptune - Chiswick
Dear Veronique, thank you for your lovely review. We’re so pleased to hear you enjoy visiting our Chiswick store and exploring our furniture and kitchen accessories.
It’s especially wonderful to hear your kind feedback about Shaila, her attentiveness and product knowledge are truly valued, and we’ll be delighted to share your comments with her.
Thank you for your recommendation and continued support.
All my best,
Amy at Neptune Support Office
A must see shop on Chiswick high road,…
This is an awesome shop on Chiswick high road, a must see. Lovely design furniture and home accessories, great quality. The staff, in particular Shaila, was very knowledgeable about the products, very attentive and caring to my needs and requests and thanks to her i found my beautiful and uplifting Ella saffron tumblers. I would strongly recommend visiting the Neptune Chiswick shop..
25. april 2026
Uopfordret anmeldelse
Besvarelse fra Neptune - Chiswick
Dear Barbara, thank you for your wonderful review. We’re delighted to hear you enjoyed your visit to our Chiswick store and appreciated both the quality of our furniture and home accessories and the service you received.
It’s especially lovely to hear how helpful and attentive Shaila was in helping you find your Ella Saffron tumblers. We’ll be sure to pass your kind comments on to her.
Thank you as well for your recommendation, it means a great deal to us.
All my best,
Amy at Neptune Support Office
We happened to pop into Neptune on…
We happened to pop into Neptune on Chiswick High Street by chance and are so glad we did. We ended up purchasing three beautiful bar stools, the quality of the furniture is outstanding, with proper solid wood and a lovely finish throughout the shop.
The staff were warm, attentive, and incredibly understanding, even with our two lively boys in tow, which made the whole experience very relaxed and enjoyable.
A truly lovely shop with beautiful pieces, I would happily recommend Neptune to anyone looking for well-made, timeless furniture.
18. marts 2026
Besvarelse fra Neptune - Chiswick
Dear Mona, thank you for such a wonderful review. We’re so pleased you stopped by our Chiswick store and found pieces you love, and that the quality and finish of the furniture stood out to you.
It’s also lovely to hear the team helped make the visit relaxed and enjoyable for your whole family. We really appreciate your recommendation and hope you enjoy your new bar stools for years to come.
All my best, Amy at Neptune Support Office
Kitchen Installation
We had a wonderful experience with Neptune designing and installing our new kitchen extension. Aneeta in the Chiswick store was very easy to work with, and her colleague Greg was very responsive in organising the installation. It was a very long project due to the building work associated with it and they were very patient and adapted the designs as we needed. The aftercare post installation was also excellent, with some small issues and damage fixed quickly and fuss-free. We are very happy and would strongly recommend them for anyone looking to do a complex high end kitchen installation.
16. marts 2026
Uopfordret anmeldelse
Gianni was super helpful helping me…
Gianni was super helpful helping me with the range of dining table options. My attention was drawn to the clever extras that weren’t immediately obvious, like the reference to Battersea Power Station in one of the pieces, which is the one I’ll be ordering now.
4. februar 2026
Uopfordret anmeldelse
Excellent service from start to finish
Excellent service from start to finish. Neptune always delivers.
27. januar 2026
A very helpful lady answered my phone…
A very helpful lady answered my phone call, and arranged despatch of a gift voucher.
2. december 2025
Besvarelse fra Neptune - Chiswick
Dear Jackie, thank you so much for your lovely review - I am so happy to hear that a member of the team was able to support you and I hope the recipient was delighted with their gift voucher! All my best, Amy F
Excellent service, outstanding products.
Helpful assistant, knowledgable advice, welcome discount.
1. december 2025
Lovely shop and very helpful staff .
18. november 2025
Fabulous Company
Fabulous Company, professional and so very helpful with my order that arrived 3 days later.
10. november 2025
The order arrived when it should have…
The order arrived when it should have done and the client was very pleased with the product.
11. november 2025
Besvarelse fra Neptune - Chiswick
Hi There,
Thank you so much for your review, we are glad to hear you have enjoyed your experience instore with Neptune Chiswick! We look forward to seeing you instore again soon. Best Wishes, Charlotte, Store Leader
Amazing service thank you always so…
Amazing service thank you always so helpful .. amazing friendly fabulous staff
13. juni 2025
Besvarelse fra Neptune - Chiswick
Hi Karen, Thank you so much for your review, we are so glad to hear you have enjoyed your experience with Neptune! We look forward to seeing you instore again soon. Best Wishes, Charlotte, Store Leader
Beautiful furniture
The bar stools are beautifully made and very comfortable. Delivery was very efficient too.
16. maj 2025
Besvarelse fra Neptune - Chiswick
Hi Sarah, Thank you so much for taking the time to leave us a review. We are so glad to hear you are happy with your new barstools and we look forward to welcoming you back instore soon! Best Wishes, Charlotte, Chiswick Store Leader
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