Naim Audio Anmeldelser 129

Works well for what i need it for. connects all the time and has access to my data sources.

MuSo 100% volume issue
Like other reviewers here, I am also affected by the 100% volume issue with the Mk1 MuSo. I first reported it to Naim well over a year ago and they finally admitted to me that it was a known problem about 9 months ago.
Since then the problem has got worse and there has been no fix from Naim.
I should say that I do not use Roon - I play music from my PC using Airplay only. I have other wireless devices (Bose and Yamaha) that have never suffered from this problem.
Very sad to see a once great company treating their customers so poorly.

SHOCKING!

Bought three Mu-So units, £1000, £650 and £650 respectively last year. Quite an investment in the brand, and a lot of money for me.

At the time the Hifi Dealer I bought them from told me they arent Roon Ready (as I wished to use Roon software), but i can use Airplay rather than the Roon RAAT system, it was all tested in store and worked great.

It continued to work great, then NAIM issued a firmware update. From this time on all the Musos come on a FULL volume when activated through AIRPLAY, literally shattering the speaker cones to pieces.

NAIM said they where on trying to fix it earlier this year, but nothing ever happened.

I searched around the web and have found that ROON are saying itis 100% a NAIM issue, but NAIM are saying its 100% a ROON issue. Both companies have said for customers to tell either company to get in touch to find a solution, but they won't talk directly to each other about it! BIZZARRE. NAIM also have an accredited 'ROON CERTIFIED' status - so how this happened when they wont talk to each other is beyond me.

So many many customers who have invested in these real expensive products and software (Roon is £400) are left with no answers, and misfunctioning expensive premium kit, and being ignored by both companies.

NAIM are using a very poor PR line that the Gen 1 Musos are not 'Roon Ready' which has actually nothing to do with these problems as we are not using the Roon coding system. This is merely Airplay, and Roon as the playback source. NOTHING TO DO WITH BEING ROON READY.

Come on NAIM, you used to be the pride of British Hifi, is this what has happened now you've been bought by the French?

What was once a great company..

...has now turned in to an utter farce.

Im the owner of four Naim Musos. These are £1000 speaker all in one units, bought on the back of the legacy of the company and that they are known to be one of the best at keeping all their software and firmware continually updated which is what we need and want in the quickly changing digital world.

They then broke the software/firmware, and now refuse to fix it.

After a recent software/firmware update, when activating the MUSO's through Airplay (from Roon) the units all come on at full volume. FULL VOLUME. These are powerful amplified speakers - this volume is driver shattering power and I was lucky it didnt damage the units the first few times it happened. Everything was fine before that update.

The temporary fix was to set the max volume in the Naim app to prevent damage - great, as a temporary solution, not ideal as it means you cant go go up with the volume as you have to set it at a gentle level for it to turn on. Complete impractical and not something one would expect from their premium product.

Contacting Naim to find out when it will be fixed, although their customer services operators generally responded with incorrect advice(they dont understand the difference between Airplay and Roon Ready RAAT) , eventually after many weeks, Naim have officially declared they have no interest in fixing the issue and basically customers either live with it or don't (sell up). They now have a 'new' Muso out which dosent have this problem, so essentially they are forcing their existing customers into the upgrade. Bare in mind the new unit costs £1200 and the 2nd hand price of the older ones is less than £400 now because of this new release.

This is a simple bit of code that needs reworking, nothing major.

ALL other Airplay devices used through Roon from the likes of Audio Pro, Bluesound, Bowers etc all work fine and do not have this issue. None of these devices are classed as Roon Ready either (Roon Ready is nothing to do with Airplay which is what the issue is).

This isn't an isolated issue - its widespread with many threads on many forums with large amount of customers affected.

Pretty horrendous really after such a heavy investment in the company. I wont be buying Naim ever again, and will continue to advise people not to either.

Reading the responses Naim give to these reviews, its pretty evident the level of customer service they now work on.

UPDATE:As usual , Naim have ignored the actually issue (AIRPLAY) and blamed Roon (RAAT) which has nothing to do with it, even though this review specifically highlighted what the issue was, and wasn't. Says it all really.

18/12/2020 - Update:
Naim has now managed to fix the problems with the software and everything is working fine. I would like the system to be faster when using the app but that is just a smaller thing. The sound is really really good.

Keep on the good work :)

Bought a Unity Atom and was was very happy for a short time...
The sound i really good but the system had serious problems with screen freezing, very slow remote control that would eventually halt completely, the app was more or less dysfunctional.
Had it send for repair, and after a month I got it back - it failed the second day.
I got new one that failed also within a couple of days.
I have now upgraded it with the newest firmware and it has been working for several day's so I hope it's ok now.
If I had known all this before - I would never have bought this system.
It sounds really good but all the problems have killed the joy.

Response to Naim
I actually have written to Naim support about these problems everytime there was a problem - the last time now I haven't got a response yet, I guess they think that the I could just update the firmware, but I would have appreciated some sort of response from support about it.
The problems would have been easier to live with if there was more information from Naim about this issue -which I learned from your forum that I'm not alone in.