Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old? The Naim sound is wonderful, driven, detailed, dynamic, just so right!... Se mere
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Se, hvad kunderne siger
The quality of support from Naim is outstanding. I had an issue with a firmware update over the weekend which was responded to promptly and resolved very capably by Duncan in technical services on Mon... Se mere
Virksomheden har svaret
Purchased two Naim Muso 2 devices. Neither connect to the wifi. No instructions beyond follow the steps in the app. This is clearly a long standing issue with their equipment as the forums st... Se mere
Virksomheden har svaret
Contacted Naim via their Website to get some technical compatibility advice concerning their products. Apparently a ticket was raised but an actual answer to my clear and simple question was never p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Naim Audio designs & manufactures some of the finest high-end audio systems available in the world. Founded by Julian Vereker MBE with a passion for music, Naim now spanning five decades and counting, the company continues to thrive with a series of iconic product launches to the present day. Conceived, designed, and engineered entirely in service of the sound in the heart of the English countryside, revealing an experience of music that is as close as possible to its original live source. We believe that the exploration of sound is an adventure that rewards you with clarity and connection, which becomes more powerful the deeper you travel within it. From the excellent entry-level Mu-so wireless range, through to the ultimate listening investment in our ‘Marque’ separates - Classic, New Classic, 500, and Statement, our flagship amplification system.
Kontaktoplysninger
Southampton Road, SP1 2LN, Salisbury, Storbritannien
- 01722 443405
- support@naimaudio.com
- www.naimaudio.com
3,4
Middel
128 anmeldelser
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Superb technical support
The quality of support from Naim is outstanding. I had an issue with a firmware update over the weekend which was responded to promptly and resolved very capably by Duncan in technical services on Monday morning. This was my first introduction to the company but the customer response and quality of support has been first class.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our products have met our high standards and our customers' expectations. We pride ourselves on delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services, and your feedback is invaluable in helping us achieve this.
Happy listening!
Naim a wonderful British hifi company
Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old?
The Naim sound is wonderful, driven, detailed, dynamic, just so right! Extremely well built British hifi at its best.
The latest update to the Streaming Platform (3.12) is truly stunning, I spent 4 hours yesterday streaming music which sounds wonderful even better than it did before.
If your are looking to upgrade your hifi or try something different? Just ask your dealer about Naim and go and have a listen.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Naim
Great products, no issues so far, I'm using Naim products 7 years now and nothing to complain.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our products have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Naim Nait 50
Bought a Nait 50 from What You See and Hear. Excellent little amp.
Additionally, my 50+ year old NAC 12 and NAP 160 were serviced by Naim a few years ago and the result was well worth the investment. Also used Naim Technical Support in the past who were very helpful in identifying NAXO crossover values for 40+ year old speakers.
11. november 2024
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our products have met our high standards and our customers' expectations. We pride ourselves on delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services, and your feedback is invaluable in helping us achieve this.
Happy listening!
Alas, Not Fit for Purpose
I rarely give extreme scores because there is always nuance to be considered. This short review concerns only the 'Naim App'. Other reviews are similarly negative and, despite my being a long-standing Naim aficionado, I can only add to them.
It is my considered opinion, as a former professional software engineer, that this product is not fit for purpose. This cannot be incrementally resolved. It demands a complete ab-initio redesign. It is the assumptions and principles accepted in its design that are fundamentally and profoundly flawed.
I suspect the writer has little insight into the myriad failure conditions intrinsic in maintaining real-time synchrony between two different boxes over radio.
Someone in California once said that hardware companies can't write software. He was right. It's easy if you plug them together with a piece of wire, isn't it, folks? Life's easy when nothing goes wrong.
Good software is 20% about features and 80% about surviving, transparently, in the real world.
The above naturally precludes any point in my commenting about the GUI or aesthetic capabilities.
19. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
We're sorry to hear about your negative experience with our products or services. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution that meets your needs. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Faulty product & rude customer service
I purchased a Naim Muso based on product reviews and the brands (supposed) quality image. Just after the product went out of warranty, it stopped working. I returned the unit to the retailer who in turn sent it back to Naim. Upon investigation Naim returned the unit stating ’no fault found … however the unit still failed to power up (a fact supported by the retailer) and was returned again to Naim. This time they acknowledged a fault, charged me £250 to replace a ‘board’ and sent the unit back. Five weeks later the unit stopped working again … I have sent it back stating (reasonably) that I would like a replacement unit or a refund. Naim have simply refused and stated we will repair it again… in total I have been without a working unit for 8 weeks across all the to and fro. In my mind this is totally unacceptable for a ‘quality’ brand … add to that a rude, obnoxious ’helpdesk’ and I wish I had never bought Naim. My case may be an outlier but if that is so then they should being doing everything possible to resolve… be careful before buying this brand, I have been extremely disappointed.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
We're sorry to hear about your negative experience with our products or services. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution that meets your needs. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Great support from helpline
I recently had occasion to use Naim technical support due to a problem I was experiencing when casting podcasts and broadcasts to my Naim QB2. Alex was very helpful and correctly diagnosed the problem within my home wifi network. As a result the problem was solved quickly and easily. This is the third time I have had occasion to ring the helpline, and each time they have been friendly and extremely helpful and knowledgeable. Apart from the great sound quality, it makes buying a quality piece of equipment worthwhile when you have backup like this.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our products have met our high standards and our customers' expectations. We pride ourselves on delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services, and your feedback is invaluable in helping us achieve this.
Happy listening!
SAV défaillant depuis que Naim a rejoint Focal
Naim est un grand nom de la Hifi, et leur réputation est matière de son est méritée. Par contre, depuis qu'ils se sont attaqués au monde du digital, ils ont atteint leurs limites. J'ai fait l'acquisition d'un lecteur réseau NDX2 (une bestiole à 7000 € tout de même). Rien à redire sur la partie son, mais l'app qui va avec est indigne, et buggée. Pire : depuis que la marque a été intégrée au groupe Focal ce sont eux qui font le SAV en France. Il suffit d'aller voir les avis à leur sujet pour voir qu'ils ne sont pas la hauteur pour des matériels de ce niveau. J'ai eu affaire à eux car la gestion des playlists sur NAS du NDX2 est buggée. On m'a répondu que ça marchait sur clef USB. Super ! Comme si j'avais acheté un matériel de ce prix pour écouter ma musique sur une clef USB. Et bien sûr, silence radio quand j'ai rappelé que ma question portait sur du stockage NAS.
26. juni 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
We're sorry to hear about your negative experience with our products and support services. At Naim Audio, we take all feedback seriously, and we're committed to providing our customers with exceptional audio experiences and service to match.
We can confirm we still offer full technical support in the UK, based at our factory. You can reach the team via support@naimaudio.com with "Trust Pilot" in the subject line so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience, and we appreciate your feedback.
Expensive devices with mediocre…
Expensive devices with mediocre software.
Active community forum with sections seemingly dedicated to men of a certain age, income & interests, covering topics on beer, lego, luxury cars and overpriced cabling and plugs. Sexist, mysogenistic and offensive toilet humour is well covered in a thread titled Best Jokes. Predictably, a new Best Jokes 2025 thread has a sexually themed cartoon as its opening offering.
Curiously any attempt to discuss the BBC attracts the ire of the moderator & will be ruthlessly censored. All in all, the community forum is a curiosity which hardly matches the Brand's aspirations to be a quality product.
In 2025 there are other & better served alternatives.
31. juli 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
We're sorry to hear about your negative experience on the Naim fan forum. We take all feedback seriously, and we're committed to providing our customers with exceptional audio experiences and service to match.
If you have any further questions or concerns about the forum, please do not hesitate to contact us directly at support@naimaudio.com with "Trust Pilot" in the subject line. Thank you again for your feedback.
Once again, we apologise for any frustration or disappointment caused by your experience, and we appreciate your feedback.
Mu-so 2 sucks
Bought mu-so qb 2 and Mu-so 2 as package from Richer sounds.
I love the qb 2 and hate its big brother, its all bass and no treble. Whatever setting I use and after 100s of hours running in it still sounds like a cheap bluetooth speaker, in that room i have reverted to a stereo pair of sonos 3s vastly superior, even though Im not a fan of sonos.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for taking the time to share your feedback. We value all feedback from our customers, we understand that everyone's listening preferences are unique and appreciate hearing about your experience with our products.
If you have any specifics regarding your feedback, please do reach out to us at support@naimaudio.com with Trust Pilot as the subject.
Thank you again for your feedback.
NO MORE NAIM!!
Unfortunately I am the owner of a Uniti Atom, A QB, and a Mu-So. We initially had problems with the app discovering the devices. This was eventually overcome by using WIFI extenders. After every update for the Atom we have had issues with discovery. Naim support takes forever to get back to you and seems basically ineffectual. The latest update stopped the discovery of the ATom but could still find the Mu-So and the QB. On contacting Naim support I had an automated reply giving me ticket no. 246464 and was contacted today with information on how to fix the problem. Having carried out the recommendations I can no longer discover any of my devices. I have been a big supporter of Naim for many years, but no more! And I am willing to face the wrath of my wife and writing off my investment in Naim and going elsewhere. The really annoying part is that I can get the ATom to work using the remote control but the options are limited and this means I have ended up with a very very expensive radio.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
We're sorry to hear about your negative experience with our products or services. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution that meets your needs. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
TERRIBLE technology
I have been using Naim for more than 15 years and now my NAC 172 XS isnt playing iRadio as it needs firmware updates. Lo and behold Naim needs a contraption to be connected to the computer to do it! How dated is this in the world of streaming and new technology? I am fed up of NAIM and their ridiculous technology lag. There seems to be no other alternative. Time to get rid of all my NAIM Streamers and DAC. Why cant the app do the update like everywhere?
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Dear Ari,
Thank you for taking the time to share your experience. We regret that you were not satisfied with the steps provided to update the firmware. We can confirm that the NAC 172 range was released in 2012, which is before the onset of over the air updates, such as those for your smartphone you may be use to doing. Therefore, the units do require being plugged into your home PC via a cable.
Our newer range of products can receive over-the-air updates.
We apologise for any inconvenience and frustration this may have caused you. We value your loyalty and trust in our products, and we hope to have another opportunity to provide support on this in the future. If you have any further questions or concerns, please do not hesitate to contact us directly at support@naimaudio.com with Trust Pilot in the subject line. Thank you again for your feedback.
Kind regards,
Naim
Bedienung über App kleine Katastrophe
Bedienung über App kleine Katastrophe.
Nur 1 Verbindung möglich. Bedienerführung absolut nicht bedienerfreundlich. Suchen über alle Radio nicht möglich. Man muss wissen aus welchem Land der Sender ist.
Nicht was man erwarten darf.
Bitte redesign planen.
20. april 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
We're sorry to hear about your negative experience with our app. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution that meets your needs. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback. We value your custom and hope to have the opportunity to resolve this issue, allowing you to enjoy your Naim product once again to its fullest.
Bathy Headphones Resolved Issue
Had an issue with a pair of Bathy headphones. I returned them to Focal / Naim and without any quibble I was given a brand new pair in return. Fantastic customer service, with great comms throughout the process. The new pair are performing better than ever, so I am one happy customer.
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our products have met our high standards and our customers' expectations. We pride ourselves on delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services, and your feedback is invaluable in helping us achieve this.
Happy listening!
Contacted Naim via their Website to get…
Contacted Naim via their Website to get some technical compatibility advice concerning their products. Apparently a ticket was raised but an actual answer to my clear and simple question was never provided. "Thank you for your email – we would like to acknowledge that we have received your enquiry which will be reviewed by a support representative.
Your ticket number is 230389." Dead End.
Big waste of time. If Naim decide to respond eventually, please don't waste more time. A clear answer to a clear question should not be too much to ask.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Hi there,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously, and we are sorry that you are experiencing issues with our ticketing system. After reviewing this further, we can confirm one of our technical support team members has been back in touch. If you'd like to discuss this further or did not receive our replies, please contact us at support@naimaudio.com with "TrustPilot" in the subject line.
We apologize for any frustration caused by your experience and appreciate your feedback.
Regards
Naim
Naim Internet Radio
Congratulations to Naim on launching its new 'Naim Internet Radio'. The sound is crystal clear and highly enjoyable. Perfect.
13. februar 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Hi Paul,
Thank you for your positive feedback. It's always great to hear that our products has fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Exceptional customer service
Fantastic Service to all at Naim technical support.
I have been dealing with an ongoing issue with my Muso2, where the connection kept dropping. Despite receiving a replacement unit from Richer Sounds (which deserves credit as well), the problem persisted. However, after reaching out to the technical support team, I was thoroughly impressed with their responsiveness and dedication to resolving the issue. They took the time to listen, provide reassurance, and went above and beyond in assisting me. Ultimately, they identified the problem as an issue with my broadband provider (Virgin Media) router, which was something I had not anticipated. The level of customer service and support was outstanding, and I’m truly grateful for their help. If you’re looking for top-tier support, this team delivers at its absolute best.
23. september 2024
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Hi there,
Thank you for your positive feedback on Naim's support teams. It's always great to hear that our support has fulfilled our high standards and our customers' expectations for all our brands.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Just spoke to help desk at Naim and…
Just spoke to help desk at Naim and found out that my product which cost over £2000 in 2016 is now a heritage product. Internet radio not available until 14/02 due to technical issue/licences which was all over my head. Would think very carefully about purchasing this product. Probably better off with Amazon Alexa.
5. februar 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Hi there,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we are sorry that you are experiencing issues with iRadio.
We regret to inform you that the internet radio service on your Naim streamer had been temporarily interrupted due to an unexpectedly early change in our streaming servers.
A product and app update to restore the iRadio service on the affected products was originally scheduled for release on February 14th. However, our software team has worked hard to release it ahead of schedule on the 7th of February, and it is now available to resolve this issue.
If you'd like to discuss this further and receive direct support with installing the update, please contact us at support@naimaudio.com with "TrustPilot" in the subject line.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
No access to radio
No access to radio Spotify works I have a muso and 2xQb I have done restarts a deleting app as per online hints but to no avail. Assuming (if that’s allowed) it’s the app and ongoing difficulties with iOS. Tried using mobile to play but no joy either
2. februar 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Hi Doug,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we are sorry that you are experiencing issues with iRadio.
We regret to inform you that the internet radio service on your Naim streamer has been temporarily interrupted due to an unexpectedly early change in our streaming servers.
A product and app update to restore the iRadio service on your product will be released on February 14th. We sincerely apologise for the inconvenience and appreciate your patience.
Please contact us at support@naimaudio.com with "TrustPilot" in the subject line if you'd like to discuss this matter further.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
Since purchasing my Naim muso gen 1…
Since purchasing my Naim muso gen 1 about six years ago it has been one disaster after another! When it works the sound is excellent but the main issue is with the app! It works fine on tidal but now cannot find any internet radio stations whatsoever! None of the preset radio stations will connect and even the search facility for all stations has vanished. I see on apple the app has appalling reviews which Naim needs to get to grips with! I have tried all the online troubleshooting guides but still no radio! The same thing happened a few months ago and I lost my radio for weeks. Come on Naim sort the app out once and for all. For a very expensive high end unit this is totally unacceptable.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Naim Audio
Hi Paul
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we are sorry that you are experiencing issues with iRadio.
We regret to inform you that the internet radio service on your Naim streamer has been temporarily interrupted due to an unexpectedly early change in our streaming servers.
A product and app update to restore the iRadio service on your product will be released on February 14th. We sincerely apologise for the inconvenience and appreciate your patience.
Please contact us at support@naimaudio.com with "TrustPilot" in the subject line if you'd like to discuss this matter further.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.