NAE Vegan Shoes Anmeldelser 

555
•
TrustScore 4 ud af 5

3,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

I bought a pair of military boots last year, Marca black to be precise. The first pair came incomplete without inner soles and the sole gave up after less than 4 months. After complaining and an... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Não tenho por hábito classificar as minhas compras mas fiquei tão satisfeita com as botas Adar Green que quis fazê-lo :) Tenho sempre receio de comprar calçado online porque já tive más experiência... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

A chegada da encomenda foi rápida e o produto é ainda melhor ao vivo do que nas imagens. Sugestões: 1) Enviar juntamente com o calçado uma amostra do creme de manutenção apropriado, bem com... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Adoro os ténis da NAE! Comprei uns para mim e outros para a minha mãe e ambas adoramos e consideramos excelentes para passear! Comprei uns ténis Redo Black Sapatilhas Altas com Cordões Vegan, o... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Skobutik
  2. også i
  3. Boutique
  4. Butik med modetilbehør
  5. Håndtaskebutik

Skrevet af virksomheden

We are a Portuguese vegan footwear brand NAE stands for No Animal Exploitation. The name carries our mission: to propose an animal-friendly and ecological alternative against human exploitation. Our shoes and accessories are manufactured in certified and ethical factories in Portugal. Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm. Or feel free to contact us at any time via e-mail


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

555 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,8

Alle anmeldelser

(555)

26 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Produtos excelentes

Produtos excelentes. Rapidez na entrega. Boas promoções.

13. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Olá Sandra,
Ficamos felizes por ter gostado da experiência que teve connosco🥰
Obrigada e bom dia😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Bueno - Bonito - Vegano

Muy contento con el trato y el envío. El calzado es cómodo y bonito, y sobre todo vegano y ecológico. En 2022 estuve en la tienda de Lisboa y gracias a eso sabía que mi talla era una más de la que llevo normalmente, con lo que este año realicé el pedido de una talla más y me queda perfecto.

13. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hola,
Me alegro mucho de que hayas podido conocer nuestra tienda de Lisboa y de que te haya ayudado a encontrar tu talla perfecta 😉
Gracias por elegirnos y que tengas un buen día 😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Comfy shoes

Comfy shoes, elegant and vegan.
Helpful and very kind customer service.
<3

7. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Birba,
I'm so glad you're happy with our shoes 🥰
Hope to hear from you soon😉
Have a lovely day😊🌻
Neuza

Bedømt til 3 ud af 5 stjerner

Stained shoes / takes longer than a month to exchange

Received stained shoes. I asked for a reimbursment and attached pictures in an email. They claim in bad faith it is natural and not a damaged product while the shoes are not wearable. They accepted to reimburse but not the shipping fees because it is a "service" so the buyer has to pay for it, despite them sending a faulty product. Waste of time and money.
Edit : I got reimbursed and ordered a different pair of shoes. Thank you.
Edit2 : The stain was clearly visible in the pictures but Nae keeps pretending it is natural. I have ordered a second pair of shoes and the sizing is off. Asked for an exchange and one month later I still haven't received my shoes. Very bad service again. Was clearly a mistake to give Nae a second chance.

11. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Lily,
I'm really sorry you had a bad experience with us :(
Piñatex shoes have natural markings on the surface that are residue from the pineapple leaf fiber that this material is made of. Being a natural fiber, it may be more fragile than microfiber for example, but it is of very high quality, sustainable and cruelty-free.
We always send new and clean shoes to our customers. The stains you mentioned were not visible on the pictures, that is why we need to proper look into the shoes once we receive them back.
Once we receive them, we'll inspect and then do whatever possible to solve this matter.
Thank you 😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Sandálias Estela Black

Comprei as sandálias Estela Black e estou muito satisteita! São muito confortáveis!

28. juni 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Olá Clara,
Obrigada por nos escolher😉
Ficamos felizes por estar satisfeita com as suas novas sandálias🥰
Tenha um dia maravilhoso😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Très bon produit de qualité

Livraison rapide. Produit conforme à la description. Taille bien. La pointure correspond à la pointure habituelle. Très beau produit de qualité, les bottines sont magnifiques. A voir au quotidien car pas utilisé (acheté en été). Je recommande

7. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Bonjour Suzanne,
Je suis ravie que tu sois contente de tes nouvelles bottes, c'est juste triste que tu doives attendre un peu pour commencer à les porter🥰
Je te souhaite une bonne journée😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Chaussures de grande qualité

Chaussures de grande qualité, très classes, confortables et surtout cruelty free, ce qui est inestimable à mon avis... je suis fière de les porter.

6. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Bonjour,
Merci beaucoup pour vos commentaires agréables et pour vous soucier des animaux autant que nous 🥰
Je te souhaite une excellente journée😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Pienamente soddisfatta

Scarpe di ottima qualità, comode, bellissime ed etiche. Calzano perfette.

10. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Ciao Martina,
Sono felice che le scarpe ti vadano bene e che tu sia soddisfatta della qualità 🥰
Ti auguro una splendida giornata 😊🌻
Neuza

Bedømt til 5 ud af 5 stjerner

Trés satisfaite

Commande livrée rapidement. Les chaussures sont conformes aux images du site. Elles sont belles et ont l'air solides, et surtout elles sont très confortables. Je recommande sans hésiter !

18. juni 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Bonjour,
Nous sommes ravis que tout se soit parfaitement déroulé et que vous vous sentiez à l'aise avec nos chaussures 😉
Merci beaucoup pour votre recommandation🥰
Nous vous souhaitons une bonne journée 😊🌻
Neuza

Bedømt til 3 ud af 5 stjerner

High cost of returns not shown upfront

I live in the UK. When buying shoes from this website for customers outside of the EU it should be made clear upfront the high cost of returns. For the UK this is £17 and my experience was that it took 3 weeks for a return and new size to be sent out too.

4. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello James,
Please let me apologize for our website not stating the value for returns outside of the EU, we are working to solve this to be as clear as possible to all our customers 😉
I'm sorry the returns take a while to reach us, the shipping company we work with takes a more sustainable approach and that is why they take this long to bring the returns to us.
We appreciate your feedback and will take it in account so we can improve in the future 😊
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

Calzado de buena calidad

Calzado de buena calidad. Es la primera marca sostenible que no me decepciona en calidad. No me pusieron ningún problema para hacer dos cambios de talla.

26. juni 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hola Marta,
Me alegro mucho de que estés contenta con tu compra y con nuestro proceso de intercambio 😊
Espero tener noticias tuyas pronto 🥰
Que tengas un buen día 😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

Several things great at NAE

Products are as perfect as on pictures. Support service is quick, kind and efficient. I also appreciate often discounts so I could afford more of NAE shoes. And the most important thing - I completely live the same mission of theirs - to be cruelty free and kind to environment. I would recommend NAE to all.

2. juli 2023
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NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Kristina,
I'm so glad you love our products and our support service🥰
Thank you for embarking on our mission to help the environment and animals😊
Have a lovely day😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

Best vegan shoe brand!

I couldn't recommend Nae highly enough! I have purchased multiple shoes from this brand over the last 5 years including sandals, work shoes, heels and boots.

The quality is excellent and is still in great condition after all these years. The materials used to make the shoes are comfortable and durable.

The customer service is also great and I appreciate that their products are all vegan, made in Europe and have a 'good' rating on Good On You.

1. juni 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Nami,
I'm so glad you've trusted us for so long and are happy with our shoes and brand values🥰
Hope to hear from you soon😉
Have a fantastic day😊🌻
Neuza Oliveira

Bedømt til 2 ud af 5 stjerner

Modell Hazel Black nicht zu empfehlen für Fuß mit höherem Spann

Mit meinem Modell, den "Hazel Black" hatte ich leider totales Pech. Nach dem Tragen hatte ich an mehreren Stellen am Fuß schmerzhafte Blasen und Krusten. Leider konnte man mir nicht entgegenkommen, da die Schuhe getragen nicht zurückgegeben werden können. Jetzt sitze ich darauf! Schade uns Geld und ums Material ...

19. juni 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Anna,
es tut mir wirklich leid, dass Sie eine schlechte Erfahrung mit Ihren Hazel-Sandalen gemacht haben 😔
Wir arbeiten daran, dir in dieser Situation zu helfen, also achte auf deine E-Mail, wir werden dich bald kontaktieren 😉
Ich wünsche dir einen schönen Tag 😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

A really happy customer

The information about the materials and sizes it'a super clear and the delivery extremely fast. I live in NZ and my shoes were in my door just a few days after I bought them, less then a week! The shoes are exactly how they look in the pics and super comfy!
Thank you guys!

17. juni 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Daniela,
I'm so glad you could find your perfect shoes with us and they got to you really fast so you can enjoy them for a long time🥰
Have a great day😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

Sandalen aus Kork

Super Service, schnelle Abwicklung und die bestellten Kork-Sandalen sind qualitativ hochwertig, wunderschön & super bequem - was will man mehr?

16. juni 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Therry,
vielen Dank für Ihr Vertrauen in uns, ich bin so froh, dass Sie ein zufriedener Kunde sind 🥰
Haben Sie einen schönen Tag 😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

NAE has fantastic customer service

NAE has fantastic customer service. I ordered from the U.S. and emailed them after not receiving my order for several weeks and noticing that the tracking status was not changing. It turned out that the shipping company had somehow lost my order. NAE worked out a claim with the shipping company and sent me a replacement pair. They even contacted me to verify my sized measurements and recommended a larger size than I had originally ordered. I am very glad a 38 was recommended based on my measurements. My original order of 37 would have been way to small. Shoes appear to be high quality. Would order again.

19. maj 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello,
I'm so happy that after a small setback everything went all right and you were able to have your lovely new shoes that fitted you perfectly🥰
Thank you for trusting in us and for your patience with this situation😉
Have a lovely day😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

Wow!

Schönes Produkt und guter Kundenservice sowie sehr rascher Versand (sogar per Express!)

15. maj 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo,
es freut mich sehr, dass Sie mit unseren Produkten und unserem Service zufrieden sind 🥰
Hoffe bald von Ihnen zu hören 😉
Einen schönen Tag noch😊🌻
Neuza Oliveira

Bedømt til 5 ud af 5 stjerner

My first pair of sandals,which were…

My first pair of sandals,which were beautiful, began to fall apart after 6 months. Probably a natural fault in the cork. Nae replaced them with a brand new pair. Great service. Great product.

19. maj 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hello Mike
I'm so glad you are happy with your new sandals, it was a pleasure to help you solve this😉
Have a lovely day 😊🌻
Neuza Oliveira

Bedømt til 3 ud af 5 stjerner

Sehr schönes Design aber die Rückseite…

Sehr schönes Design aber die Rückseite von der Schuh ist zu locker und obwohl nicht unbedingt runterfällt, das Gefühl ist nicht gut beim Tragen. Sonst die kleinere Nummer wäre zu klein für den Fuß…

18. maj 2023
Uopfordret anmeldelse
NAE Vegan Shoes-logo

Besvarelse fra NAE Vegan Shoes

Hallo Sladja
Danke, dass dir unsere Designs gefallen🥰
Es tut mir sehr leid, dass die Schuhe am Ende nicht perfekt für dich gepasst haben, aber wann immer du wieder bei uns kaufen möchtest, kontaktiere uns einfach und wir werden sicherstellen, dass wir deine perfekte Passform finden 😉
Einen schönen Tag noch😊🌻
Neuza Oliveira

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