MSH Anmeldelser 

dans la situation urgente que j'ai subi en juin pour mon épouse qui était très critique ,j'ai eu a faire a des personnes qui tiennent compte et prend en charge votre problème un peu comme si nous étions un membre de leur famille .
je trouve cela très responsable et professionnel , malheureusement je n'ai pas retenue leurs noms en tous cas je tiens a les remercier et saluer je n'ai qu'une phrase , vous êtes des pros , continuons ensemble .

J'avais pris contact avec MSH pour les soins medicaux pour mon epouse en Inde. Nous avons eu un service courtois et spontane ce qui a beaucoup faciliter nos demarches pour l'hospitalisation et les soins necessaire s au moment voulu. MSH trouve toujours des solutions pour les questions qu'on avait pose.

No resolvieron la acreditación de reintegro de gastos:
indican que el banco rechazó los depósitos, pero ya envíe nuevamente los datos bancarios y están correctos y no volvieron a depositar, aduciendo que consultarían al departamento financiero. Ya pasaron 4 meses y nada, ni información, ni reintegro.

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Very bad service..... insurance approvals are pending since 4 days. Called many times but no proper reply from msg team give different reason.. very rude behavior (lyzel)

After 14 years and as many agents that have come and gone at MSH., customer service and customer loyalty has diminished to a unprecedented low. Its a good company, just not connected with their customer support personnel

As a long-time customer, I find the claim management absolutely appalling. This is total amateurship. I have to send emails, give calls, send 5-10 reminders to get pre-approved expenses reimbursed afters weeks or months of chasing. The service is extremely poor for the high fee paid by my family (20,000 euros every year in insurance fees). Only keeping this insurance for a complex legacy purpose. Absolutely NOT recommended.

Run 1,000,0000 miles from this absolute incompetent company.
I purchased a policy on the understanding that it was flexible and I could change dates in line with the visa of visit for my elderly mother in law being granted. I was told that if the visa was granted after a change in her age there would be a small increase - turned out to be an additional 25% charge.
Eventually got a begrudging apology - although no break on the cost. I explained the visa was delayed and then was told that they would not go live with the policy and I could just call anytime pay the difference and activate. Visa is granted, I call and they told me the policy had already gone into effect. I am looking into this with the board of trade - not even sure this is not some scam organization?

Reponse rapide concernant la prise en charge lors d'une hospitalisation pour opération urgente. Delais de remboursement des frais médicaux trés correcte.
J'exprime ma satisfactio totale à MSH.

The eperience was extrimly good with the Cataract operation for me and my wife:
-we recieved full nessesairy information and administrative support to cover these two operations.

I am impressed how responsive, quick, and accommodating the MSH International staff have been in responding to my requests (e.g. letter of guarantee, reimbursements). I also appreciate their effective referral system where they are quick and efficient in referring me to certain MSH departments responsible for my requests. Really well done!

Very difficult to subscribe. Make all possible to avoid refunding.

Continues to mismanage claims. Lengthy process and disorganised. Staff working remotely and calls are frequently disconnected and no one calls you back! No notes left on record so the patient has to repeat the issue every time you call for an update. Claim is still pending and several weeks after you submit, they ask for another document. Like we are all lying about our medical issues! Absolutely no confidence in this company. Causing the patient unnecessary stress and anxiety. My claim is still not resolved and service is not improved despite complaints! Sorry but this is unacceptable service.

Nulle part est écrit spécifiquement ce qui n'est pas remboursé. Demande de preuves supplémentaires. Normalement en France on est beaucoup mieux remboursé et quand ca ne l'est pas on le sait en avance. Systéme non adapté á la protection sociale des expatriés

Bonjour,

Je tiens à porter à votre particulière attention que je suis sincèrement navrée d'avoir émis mon avis critique en 2019/2020, justifié par la perte par vos services de mes deux demandes de remboursements, suite à votre aménagement dans vos actuels locaux.

Il n'en demeure pas moins que je sois globalement satisfaite de vos prestations.

Je me réjouis de constater la nette amélioration du temps observé pour le traitement des demandes de remboursements.

Il serait utile et opportun de sensibiliser l'UNESCO, en particulier son service de gestion du Medical Benefit Found pour les amener à restaurer la norme ancienne de remboursement de frais médicaux jusqu'à trois (3) ans antérieurs comme celà fut longtemps la règle qui prévalait ou, pour le moins, s'aligner sur les pratiques en vigueur dans le Pays Hôte, la France, en particulier sa Caisse Primaire d'Assurance Maladie (CPAM) qui rembourse les frais encourus jusqu'à deux (2) ans et Demi (1/2) environs.

Ceci étant, si au sein du Système Commun de l'ONU telles sont les normes et pratiques de ses autres Agences et Programmes Spécialisés, veuillez ne pas tenir compte de cet avis.

Bien Cordialement.

Afifa DJouhra NAFA

This issue that I am writing this review on is currently ongoing. I have submitted a claim in January 2023 and to this date [13.03.2023] have only received e-mails that states MSH is currently reviewing the claim, or giving the matter urgent attention. This is very frustrating. MSH is only dragging their feet, I don't know why. Also agree with a previous review done, by mr. Pierre Lorillou. It seems that I have to try and get into contact with some of the Board members to have this resolved.

Des impayés qui datent de 2021. Aucun acte de 2022 réglé. Soit ce sont des incompétents, soit ce sont des escrocs.
« Toujours en traitement… »

Great company. Very efficient and client oriented. I strongly recommend

Monitoring of claims are very difficult with MSH as (i) communication received by email does not give any details of what has been done or on content of the message left in the portal and (ii) reference used are only numbers without direct link to the claim. The reimbursement dashboard should also show how much was requested for the claim. Moreover customer service always ask lengthy details that have most of the time already been given. Recent experience also ended with MSH sending money to doctor instead of me. All in all, managing claims with MSH is very time consuming and not satisfactory. We hope this can be improved. Best regards.