We really struck gold in having Aliber restore our Victorian floorboards, which were in very bad condition before he arrived! Ali walked us through every step of the process, communicated everything t... Se mere
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Se, hvad kunderne siger
We had our walnut floors sanded and refinished by Mr Sander. The results speak for themselves: the floors look better than they did when we bought the house 10 years ago and nobody would believe the w... Se mere
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We have just had our oak floorboards sanded by Nick. The results are quite staggering! We knew it would make the room look better but didn’t realise quite how transformative it would be! Nick was fr... Se mere
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Ali from beginning to end was superb. Lovely guy, extremely professional. Did a fabulous job and a pleasure to have in our home. Couldn’t recommend him highly enough!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Mr Sander®, where exceptional craftsmanship meets unparalleled customer service. Our journey began over 30 years ago, and since then, we've transformed over 25,000 wooden floors into stunning pieces of art. We specialize in sanding, restoration, repair, and replacement of wooden floors, bringing life back to spaces both residential and commercial. What sets Mr Sander® apart is our dedication to quality and detail. Our team comprises highly skilled professionals who are passionate about wooden floors. We understand the value of preserving the natural beauty and integrity of wood, and we use state-of-the-art equipment and techniques to achieve flawless results. Our services are not just about aesthetics; they're about creating lasting impressions and adding value to your property. From iconic locations like Selfridges and Harrods to the cozy living room in your home, our expertise in wooden floor restoration is trusted and revered. At Mr Sander®, we believe in a customer-first approach. We offer complimentary consultations, providing personalized advice and solutions tailored to your specific needs. Our commitment to customer satisfaction is reflected in our hundreds of 5-star reviews and a growing base of loyal clients. Experience the Mr Sander® difference. Visit our website to see our work, read customer testimonials, and schedule your consultation today. Let us help you rediscover the beauty of your wooden floors.
Kontaktoplysninger
St Martins House 1 Lyric Square , W6 0NB, London , Storbritannien
- London: 020 7381 94088 Nationwide: 0800 955 8585
- office@mrsander.co.uk
- www.mrsander.co.uk
4,6
Fremragende
393 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 62 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Alberto is a true perfectionist
Alberto is a true perfectionist and a pleasure to have in your home. He informs you what he is doing and why and his after instructions are very clear. I would use him again and am very happy to recommend him.
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi Irene,
Thank you for the wonderful feedback! Alberto will be chuffed to hear you valued his perfectionism, clear explanations, and after-care guidance. Knowing you’d happily recommend us—and would use our services again—means a great deal.
If you ever have questions about looking after your newly refreshed floors, or another project arises, just let us know. We’d be delighted to help.
Warm regards,
Mr Sander® Customer Care Team
Excellent job
Excellent job from Alberto at Mr. Sander. Very responsive and talked us through every step of the process to ensure we were happy with the outcome. Would definitely recommend.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi Neil,
Thank you for the kind words and the recommendation! Alberto will be delighted to hear his clear communication and responsiveness made the process smooth for you. We’re thrilled you’re pleased with the results.
If you ever need advice on keeping those freshly refinished floors looking their best—or have another project in mind—just let us know. We’d love to work with you again.
Warm regards,
Mr Sander®
I cannot praise this company highly…
I cannot praise this company highly enough The quality and the workmanship and the attention to detail and the care shown by them to us goes over and above the call of duty. I highly highly highly recommend this company and I’m very very circumspect with who I leave my recommendations with.
Go with this company, you will not go wrong.
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi JR,
Wow—thank you for such an enthusiastic endorsement! It means the world to us that our workmanship, attention to detail, and care made such a strong impression, especially knowing how selective you are with your recommendations. We believe every project deserves that “above and beyond” treatment, and your feedback tells us we’re on the right track.
If there’s ever anything more we can do for you—whether it’s advice on maintenance or another flooring project—please don’t hesitate to reach out. We’d be honoured to work with you again.
Warm regards,
Anthony
Mr Sander® Customer Care
Filip did an absolutely outstanding job!
Filip did an absolutely outstanding job refinishing our hardwood floors. His skill and expertise are clearly evident in the flawless finish. He communicated clearly about the process, worked efficiently, and was meticulous about keeping the workspace tidy. He also clearly cares about his work and is proud of the final product. And it shows!
Our floors look better than we could have imagined! We wholeheartedly recommend Filip - a true professional.
8. april 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi MrHarBear,
Thank you for the glowing feedback! Filip will be thrilled to hear how much you appreciated his craftsmanship, clear communication, and tidy approach—he really does take great pride in every detail. We’re delighted the floors turned out even better than you’d imagined.
If you ever need advice on keeping that flawless finish looking its best, or if another project comes up, just let us know. We’d love to work with you again.
Warm regards,
Mr Sander® Customer Care
Danny was great at walking us through…
Danny was great at walking us through the process and everything was carried out very efficiently and to plan. Very happy with our new floors and would definitely go to Mr Sander again.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi Jonathan,
Thank you for taking the time to leave such a positive review! We’re thrilled to hear Danny guided you smoothly through each step and that you’re happy with your new floors. If there’s ever anything more we can do—or if you have questions down the line—please don’t hesitate to let us know.
Enjoy your refreshed space!
Kind regards,
Anthony
Mr Sander® Customer Care
High quality and very good customer service
We paid Mr Sander to sand and polish some wood floors throughout our house, as well as fixed some broken and damaged floorboards.
Brad was excellent - the quality of the work he did was very good and he was happy to go the extra mile to rectify issues. He was very polite and responsive throughout.
All the floors he has done look brilliant and have really brought our house to life. Thank you.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Dear James,
Thank you ever so much for your kind words and for taking the time to share your experience. I’m delighted you’re pleased with the results; it was a pleasure to work on your floors. Should you need any further assistance or have any questions, please don’t hesitate to let me know.
Warm regards,
Mr Sander
The turn around was brilliant
The turn around was brilliant. Called late Tuesday and work was finished by Friday (1 room 22m2). Flooring came out better than expected.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi Quinton,
Thank you so much for sharing your experience! We’re delighted we could accommodate you so quickly and that you’re thrilled with how the floor turned out. Speedy service without compromising on quality is something we always strive for. If you ever need anything else, we’re just a call away!
Best regards,
Mr Sander® and Team
Tom and his team were amazing
Tom and his team were amazing from start to finish. When getting quotes. Unlike everyone else who scratched and shook their heads, told me the skirting would be scratched up and white paint would be left in areas on the floors. Tom assured me none of this would be the case with them.
My oak floors throughout look stunning now. Better than ever ( I had painted them white 🙈). They were able to start the next day from quoting and be finished in 3 days.
All the team are lovely and Tom was outstanding in his service and work.
My local builder was extremely impressed with their standard of work too and will be contacting them for his big jobs in the area.
Thrilled is an understatement. Look no further. These guys really know what they are doing and are very professional. I am over the moon.
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi Justine,
Thank you so much for the wonderful feedback! We’re thrilled that you love how your newly restored oak floors turned out—especially since it was so important to you that everything be handled carefully and without any damage to the skirting. We pride ourselves on delivering top-quality work and a smooth experience from start to finish.
It’s fantastic to hear how impressed your local builder was, too! We truly appreciate your recommendation and look forward to helping you (or anyone you send our way) with any future flooring needs.
Thanks again for your kind words and for choosing our team. It was a pleasure working with you!
Best regards,
Mr Sander® Team
Lubo Pavloff was fantastic
Lubo Pavloff was fantastic. We were under a lot of time pressure to get this project done and he was very accommodating. He offered friendly helpful advice on ways we can get the best out of our floorboards and we couldn't be happier with the results, they look brand new. Couldn't recommend him enough!!!
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you so much, Megan, for your lovely words! We're absolutely thrilled to hear that you had such a positive experience with Lubo. He's a true professional and will be so pleased to know his advice and hard work made a real difference. We're glad we could help under time pressure and that you're loving the results. Your recommendation means the world to us!
Warm regards,
Mr Sander®
Ali was very professional
Ali was very professional, my hard wood was wavy and dated he brought it back to life. It looks beautiful and brand new! Ali managed to complete the job within two days. I highly recommend Ali.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you, Amina, for your lovely review. We're delighted to hear that Ali could restore your hardwood floor to such a beautiful state in just two days. His professionalism and expertise are exactly what we aim for at Mr Sander®, and your high recommendation means a great deal to us. – Mr Sander®
Sanding Victorian Terrace
Brad and his team at Mr Sander recently completed works sanding our three story Victorian terrace house in East London including the staircase. We had a fantastic experience, Brad and his team were really communicative and helpful throughout the whole process (even starting the job earlier than originally booked when availability came up). We are so pleased with the results, our tired old floor boards have been transformed. Would highly recommend!
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you so much for sharing your experience, Ally! We’re delighted that Brad and the team could step in early and transform your Victorian terrace floors. Communication and flexibility are important to us, and it’s fantastic to hear you’re so pleased with the results. Thank you for recommending us, and we look forward to helping you again in the future! – Mr Sander®
I'd give 6 stars if I could
Really great and efficient service from beginning to end. Easy to speak with - good communication and attention to detail. The lads worked hard and were polite and considerate which also goes a long way. Highly recommended.
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you so much, Alex! We truly appreciate your kind words and are delighted you had a great experience from start to finish. It’s wonderful to hear our team’s hard work, politeness, and attention to detail made such a positive impression. We’re grateful for your recommendation and hope to work with you again in the future! – Mr Sander®
Mr Sander that's Ivan did a fantastic …
Mr Sander that's Ivan did a fantastic job. He was reliable. Very helpful friendly He explained what he would be doing and how long it would take .very professional. Any questions you had he would answer. I liked that he came in person to look at my floor.
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Dear Linda,
Thank you ever so much for sharing your lovely feedback. I’m delighted to hear that Ivan (Mr Sander) delivered the reliable, professional, and friendly service you deserved. Ensuring our clients are well-informed and at ease throughout the process is always our top priority. It’s wonderful that you appreciated his personal visit to assess your floor—this hands-on approach is precisely how we strive to go the extra mile.
We’re truly grateful for your kind words and look forward to the pleasure of assisting you again in future.
Warm regards,
The Mr Sander® Team
Ignores customers
We have tried several times in the last week using the online “request quote” and “request home visit” as well as the phone number. Had zero response from any means of contact. Absolutely terrible. How any companies that act like this are still in business is just mind- boggling. Pointless
Update after their response: we had zero communication from this company via any medium to either myself or my husband, not even in spam email so what they say is totally untrue.
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Dear Elaine,
Thank you for your feedback on Trustpilot, and please allow me to address this with the clarity and respect it deserves. At Mr Sander®, we pride ourselves on our craft and our commitment to those we choose to serve, but I must apologise sincerely for any frustration caused. We’ve reached out multiple times over the past week—via email, phone, and even spoke directly with your husband—to explain and make amends. He mentioned you’re still deeply upset, and for that, I’m truly sorry; it’s never our intent to leave anyone feeling ignored.
Let’s set the record straight: your enquiry landed at 2:15 AM a few days ago—hardly peak hours for most, and a quirky time to expect an instant reply! That said, we didn’t leave it hanging. We specialise in sanding and restoration, not general creak fixes, but we still went above and beyond—sending you articles, videos, and advice to tackle that banging and creaking yourselves. We’re a private company, not a 24/7 helpline, and we hand-pick projects that align with our expertise. Yours didn’t quite fit, but we tried to help regardless.
We’ve contacted you repeatedly to resolve this, apologise, and clarify—yet the review stands. Fair enough, you’re entitled to your view, but we’re not the villains here. If you’d like to revisit this, drop us a line at office@mrsander.co.uk or call 0800 955 8585 during our weekday hours (08:00–18:00). We’d rather turn this into a win than a war of words.
Cheers,
The Mr Sander® Team
Leaders in sanding, not suffering fools gladly!
Amazing result, we never expected our floors to look so good!
We were very happy with Mr Sander and would definitely recommend the company to others. Ivo was absolutely incredible! We had some deep rooted stains and Ivo did a great job on minimising them, the floors look brand new, so impressed. Ivo was brilliant from start to finish, worked tirelessly and kept us informed of choices on finishes, pros and cons, and recommendations to continue keeping it looking new. We never thought we’d have the result we did, thank you Ivo and mr sander, full appreciation.
31. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Hi Bhupinder,
Thank you so much for your wonderful feedback! We’re delighted to hear how pleased you are with Ivo’s work, especially on those challenging stains. It’s fantastic that you found our advice on finishes helpful and that your floors now look brand new. We truly appreciate your recommendation, and it’s been a pleasure working with you.
Kind regards,
Mr Sander®
Unbelievable transformation
Unbelievable transformation, done in a day and the floorboards look completely different. Highly recommend.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Dear Joe,
Thank you ever so much for sharing your experience! We’re thrilled to hear how impressed you are with the transformation of your floorboards—especially that it was all completed in just one day. Your recommendation means the world to us, and we look forward to assisting you again in the future.
Kind regards,
Mr Sander®
Excellent!
Bradley Carr and his team were the perfect choice for us to treat our lounge floor. Highly knowledgeable with great advice to help achieve the result that we wanted. Our floor was sanded and a matt varnish applied to a very high standard. Brad and his team, Charlotte, Marko and Stef, were very professional, efficient and respectful. The job was done quickly with no mess and nothing to tidy up afterwards. We are extremely happy with the final result and wouldn’t hesitate to recommend these guys. Thank you very much!
20. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you so much, Deborah, for your glowing review! 🌟 We’re thrilled to hear how happy you are with the work Bradley and his team delivered. It’s fantastic to know their expertise, professionalism, and attention to detail made the experience seamless for you. Your recommendation means the world to us, and we’ll be sure to pass on your kind words to Brad, Charlotte, Marko, and Stef. Enjoy your beautifully treated floor, and thank you once again!
Danny was great
Danny was great. He was honest, trustworthy, reliable, kept to his word, and came when he said he would. He did not over promise, and delivered a result I was really happy with.
He covered all my belongings with dust sheets, and mess was kept to a minimum. I couldn’t believe it when he said he’d be able to do the floors in one day, but he did! And he & his colleague did a great job.
He consulted on the colour / finish and kept checking in with me through the day to make sure I was happy with the result. He had good / honest advice and was realistic and honest about challenges / imperfections.
I rarely have good feedback to give about tradesmen, but I really feel Danny deserves it.
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you so much for your detailed and glowing review Rachel! 🌟 We’re absolutely delighted to hear about your fantastic experience with Danny. His honesty, reliability, and attention to detail truly reflect the standards we strive for, and it’s wonderful to know he exceeded your expectations. Completing the floors in just one day while maintaining such high quality is no small feat, and we’re thrilled you’re happy with the result. Your kind words mean a lot to us, and we’ll be sure to share them with Danny and his colleague. If you ever need us again, we’d be more than happy to help. Enjoy your beautifully refreshed floors!
Davey was absolutely fantastic!
Davey was absolutely fantastic!
I'm so happy with the result, the wooden floor in my new flat had quite a lot of damage, wear and tear etc. and it looks like new now! Davey was also very flexible around my schedule and was able to start the job very quickly. Amazing experience with prices lower than I've been quoted by other companies.
Highly recommend!
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you for your fantastic review, Veronika! 🌟 We’re thrilled to hear that Davey provided such a top-notch experience and transformed your wooden floor into something that looks brand new. Flexibility and delivering great results at competitive prices are what we strive for, so it’s wonderful to know we exceeded your expectations. Your recommendation means so much to us. Enjoy your beautifully restored floor, and don’t hesitate to reach out if you ever need us again! 😊
Couldn't recommend enough
Absolutely brilliant customer service and work!
Chris was amazing at refreshing our wooden floors, he was prompt in the mornings, explaining everything so clearly and took such pride on his work
Highly recommend
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Mr Sander®
Thank you so much for your wonderful review, Ankita! 🌟 We're delighted to hear that Chris exceeded your expectations with his work and customer service. Your recommendation means the world to us, and it's always our goal to deliver results you can be proud of. We’re here whenever you need us again. Warm regards from the Mr. Sander® team!
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