MRI Software Anmeldelser 3.364

Everything they do I great

Problem was resolved to my satisfaction. Loretta and Leyah were both very helpful!

Straight forward, efficient and without issues so far. Thank you!

Overall, the experience has been extremely positive, apart from billing. We have not had correct billing for over a year and since we took on an extra, bundled service package. I have detailed the discrepancy many times and spending a long time going through bank statements, for the accounts dept. It still hasn't been corrected.

Competent and friendly support! The representative that helped me was kind, patient and knowledgeable. I have only had positive experiences with the CTM staff and this was no exception.

My question was answered very quickly and help navigating to get my file back in order! I had not used a couple of the features in a while and forgot how to integrate counter offer date into the calendar… The representative was super knowledgeable and got me there quickly

Working with MRI to maintain and improve our PMX system has been a much smoother experience when we began working together as a Company to tackle the Software. Customer support is able to quickly solve many of our issues very quickly. If a ticket ever does need to get sent up the ladder, I know the Lead's expertise is a boon to the team to have the issue fully resolved (Shout out Chelsea & Nicole!). Support is also a great resource of information for implementations to prevent issues in the future and how to catch them early. The X7 revamp has also been a great enhancement to the base product. Our Account Managers have also been great resources for unused applications and how they can be implemented.

Fast, Friendly and Effective Service - I always know that when I have to call for support it will be a pleasant experience. Today I needed help finding a document that I'd lost in the system - within seconds it was back in the file and I felt like I'd called a friend - super pleasant experience.

Mathew he was so helpful even if it was not his department. He listened to my problem and create a ticket and transfer me to the right department.
Michela was so helpful and solve the problem with in a few minutes. They both are very friendly, professional and very helpful.

Every person who answers the phone is kind and helpful! So Grateful! Also love that all my docs are right there in one safe place. Thanks!

Ease of use, great output , easy to share and explain to clients

The assistance I received for resolving my issues with billing was easy and courteous.

Always polite, patient and helpful

We experienced a server related issue and MRI fixed it at 3:30am our time. The customer service was.is amazing. MRI staff really care!

Quick and responsive. Immediately answered my question. Made it easy and efficient to contact and provide a solution.

The quality of the CS staff is routinely top shelf. Very knowledgeable & respectful. The issue I have is with respect to the telephone reception. The quality of the audio - volume & clarity can be problematic. Do not have this issue with other numbers called. Tells me there is something in your system &/or network that hinders reception. It is worse when your CS staff is using speaker phones on their end.

Service is efficient and fast when needing assistance. I recently needed a quick response in the middle of a contract under a deadline. Very grateful I didn’t have to sit around waiting for a response.