A company and it's staff always helpful and try to do the best for you, came out to do an insurance quote and were very knowledgeable and helpful, tried to make things as easy as possible which I app... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... Se mere
Virksomheden har svaret
Engineers expert, worked very hard in small space in heat wave. Professional and courteous. Only one criticism, slow to remove Old boiler and rubbish, also had to be reminded to fit Carbon monoxi... Se mere
100% recommend! Got the job done quickly and tidied up well after themselves before leaving. Aircon unit is fantastic and all features were explained to us once it was fitted.
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Kontaktoplysninger
290 Chorley New Rd, BL6 5NY, Bolton, Storbritannien
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Fremragende
724 anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
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I chose this company because they took…
I chose this company because they took the time to visit prior and recommended what was needed after I requested Worcester Bosch. A local firm chosen because I hope if needed I will get a better service.
10. marts 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for the 4-star review! We truly appreciate you choosing to support a local business. Investing in a Worcester Bosch is a great choice, and we always believe it’s worth taking that extra time to visit in person so we can recommend the exact setup your home needs. Being local means we are always right here whenever you need us, and we look forward to providing you with that top-tier, neighborly service for many years to come. Thank you for trusting M&R!"
Excellent service from M@R
Excellent service from M@R. Liam the engineer arrived on time. He was pleasant, polite and appeared very thorough when servicing our boiler. Very pleased with his work. Thank you.
13. marts 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! We are absolutely thrilled to hear that you received excellent service from our team. Liam is a fantastic asset to M&R, and he will be delighted to hear your kind words about his punctuality, pleasant manners, and thorough work. Keeping your boiler running safely and efficiently is what we do best. Thank you for choosing us!"
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! Delivering excellent service is what we strive for every single day, so your feedback means a lot to the whole team. We truly appreciate your support and your business!"
Very friendly
Very friendly, helpful staff. Knowledgeable about what they do. Efficient and professional
12. marts 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! We believe that combining technical knowledge and professionalism with a friendly, helpful attitude is the key to great service. We are absolutely thrilled to hear that our team hit the mark for you. Thank you for choosing M&R!"
Lads were very good no one collected…
Lads were very good no one collected boiler?? Also left now with pipes exposed as the cover will not fit so NOW have to pay a joiner to make one more expense on top of having to pay an 200 ponds as they hot boiler wrong not happy at all as got ugly pipes exposed fuming
11. marts 2026
Besvarelse fra mr-group.co.uk
"Hello, thank you for bringing this to our attention. I am incredibly sorry to hear that you are unhappy with the final outcome of your installation and for the frustration this has caused. We always aim for a seamless experience, and it sounds like we fell short here.
I would like to look into the issues regarding the old boiler collection, the boxing-in of the pipework, and the pricing discrepancy immediately so we can find a solution for you. Please could you contact our office directly on [Insert Phone Number] or email us at [Insert Email Address] so our management team can resolve this as a matter of urgency? Thank you."
Highly recommend.
Excellent company to use. Efficient, courteous and helpful on all levels. Highly recommend.
9. marts 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! We strive to be efficient, courteous, and helpful at every single level of our business—from the first phone call to the final sign-off—so it is fantastic to hear that we hit the mark for you. Your high recommendation means the world to our team. Thank you for choosing M&R!"
Seem to understand my concerns dealt…
Seem to understand my concerns dealt with my problems quickly.
5. marts 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! Listening closely to your concerns and resolving your problems quickly is exactly what we aim for. We know how stressful heating issues can be, so we are thrilled we could provide you with some peace of mind. Thank you for choosing M&R!"
Very poor administration
The administration in this organisation is just a joke.
To cut a very long story short, my annual boiler service was due to take place in January 2026. However MR didn’t turn up so another appointment was made for February. They didn’t turn up. More apologies followed and I was assured the engineers would be with me the next morning - between 8 am and 9 am. They didn’t turn up.
When the engineers did turn up, they were good. It was the same guys who installed the boiler 2 years ago and did the annual service last year.
I was really disappointed with the administration in this organisation so I asked to speak to someone senior. I spoke to Mike who apologised (again) for the poor administration in his organisation.
I wasn’t going to give a poor review of MR as I understand the impact it can have. However, in spite of having a service contract with MR, I received 4 reminders to pay for the annual boiler service. I replied to each reminder - telling them that I pay monthly for a service etc and that an annual boiler service is included in that contract. The final straw was when I received a phone call this morning asking me to pay for the service again.
I fully recognise you can’t knit an experienced administrator overnight in a business but he really needs do something more just keep apologising.
27. februar 2026
Besvarelse fra mr-group.co.uk
"Hello, thank you for taking the time to leave this detailed feedback. First and foremost, I want to sincerely apologize. You have been incredibly patient with us, and to be let down multiple times by our scheduling, followed by automated payment reminders you shouldn't have received, is completely unacceptable.
While we are glad the engineers did a great job once they arrived, we know that a reliable service requires the office administration to be just as sharp. You are entirely right—apologies only go so far, and concrete action is needed. Mike and the management team are actively reviewing our service contract database and automated billing systems right now to ensure this error is corrected and does not happen to you, or any other contract customer, again.
We truly value your business over the last two years and want to ensure your account is completely squared away. Please could you contact Mike directly at the office so he can personally confirm your contract status is updated and discuss how we can make this up to you? Thank you."
Appointment easily arranged and kept
Appointment easily arranged and kept, employees efficient and polite.
4. marts 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Mr-group
Shaun and his team arrived Wednesday to fit a new boiler and 8 new radiators it was all finished by Friday dinnertime.excellent work carried out.i would highly recommend this company and have no hesitation in using them in the future.thank you
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra mr-group.co.uk
"Thank you so much for the 5-star review! We know how busy life can get, so we always strive to make arranging appointments effortless and ensure our team arrives on time. It's wonderful to hear that our employees were both efficient and polite. Thank you for choosing M&R!"
Peace of mind
I urgently needed someone to fix a pipe that I discovered was leaking behind a toilet as I was due to go on holiday that day. I spoke to a very helpful young lady who promised someone would be with me by lunchtime and she was as good as her word. Alex arrived and within the hour the leak was repaired and he even brought in a machine to soak the water that had seeped into the carpet. I was able to go on holiday with peace of mind returning today to find all was well.
25. februar 2026
Besvarelse fra mr-group.co.uk
"Thank you so much for this wonderful 5-star review! Discovering a leak right before you are due to jet off on holiday is incredibly stressful, so we are absolutely thrilled that we could take that weight off your shoulders.
Our office team always tries their best to prioritize urgent situations, and we are so glad she was as good as her word. Alex is a fantastic asset to our team—not only for fixing the leak so quickly, but for bringing in the extraction machine to protect your carpets while you were away. We are so happy you were able to enjoy your holiday with total peace of mind and return to a dry, safe home. Thank you for choosing M&R!"
Besvarelse fra mr-group.co.uk
“Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.”
Besvarelse fra mr-group.co.uk
Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.
Besvarelse fra mr-group.co.uk
Thank you for your kind review! We're really glad you had a great experience.
Replacement shower.
Arrived quickly. Promptly diagnosed problem. Supplied and fitted new shower without problems. Cleaned up afterwards.
26. februar 2026
Besvarelse fra mr-group.co.uk
Thank you for your great review! We're glad we could diagnose the issue quickly and get your new shower supplied and fitted smoothly. We also appreciate you mentioning the clean-up — we always aim to leave everything tidy.
Annual boiler service.
Engineers arrived at appointed time and were professional in doing the required work.
26. februar 2026
Besvarelse fra mr-group.co.uk
Thank you for your review. We're glad to hear our engineers arrived on time and carried out the work professionally. We really appreciate your feedback.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20. februar 2026
Besvarelse fra mr-group.co.uk
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24. februar 2026
Besvarelse fra mr-group.co.uk
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
Great company.
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked everything and without any mess or bother. Couldn't be happier, or recommend them higher.
20. februar 2026
Besvarelse fra mr-group.co.uk
Thank you for the fantastic review. We're really pleased to hear you're still happy with your boiler a year after installation. It's great that everything went smoothly with the first service as well. We really appreciate your recommendation.
Leaky to brand new boiler
Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.
21. februar 2026
Besvarelse fra mr-group.co.uk
Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.
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