I was very pleased that Montrose Glass came to fit my catflap. I contacted them on Wednesday 29th July. The flap was fitted and in operation by Friday 14th August. This is exactly what i needed a comp... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
From 1st call to getting work completed.. this firm is awesome! Gary took call & booked me in & then kept me updated with timings/costs etc. Met Sean &team for assessment meeting ; got costings within... Se mere
Virksomheden har svaret
I used Montrose Glass to fit a double glazed panel with a hole cut into it for a cat flap. Delivery was sooner than expected and fitted by a very pleasant and professional young man called Jason, wh... Se mere
Virksomheden har svaret
Very happy. Very fast reaction to our urgent situation. Very professional job and your colleague was patient, polite, respectful and also tidied up. Fair price too. Would highly recommend.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Montrose Glass was formed in 2012 with the specific aim to deliver a cost-effective, professional, high-quality glazing service. We are a family run business with a team who has more than 20 years’ experience in the glazing industry, so you can always speak to a glazing expert directly for instant quotations and free advice. Montrose Glass is fully accredited and work to British Standards (ISO 9001/ISO 45001). We are also accredited in the safe contractor scheme, so you can rest assured of quality control with all of our works and procedures. As a safe contractor, we only employ highly qualified, experienced, professional and trustworthy glaziers. All our own glazing vans are fully stocked with the most common types of single glazing glass that we can cut on site. This means we could fix your window in the first visit! We pride ourselves on carrying out all glass and glazing works to the highest standards and on our clear and concise communication with our customers.
Kontaktoplysninger
Storbritannien
- www.montroseglass.co.uk
4,6
Fremragende
955 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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First impressions count
First impressions count, two very polite men arrived, introduced themselves, as the job was upstairs took off their shoes and kept me informed as to what was needed and what they could do. Rain was coming in a bedroom window. They proceeded to fix it and so far all is really good. The men were Very respectful and tidy.
20. januar 2026
Besvarelse fra Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
they make a nice job
23. januar 2026
Besvarelse fra Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
The quote was done very quickly either…
The quote was done very quickly either measuring up etc., but the installation took 2 weeks when I was originally told 7 working days..
They blamed backlog of jobs, which I appreciate happens, I would just suggest they keep the customer informed of any delays instead of having to chase them up.
Otherwise, very efficient and professional - would recommend them.
22. januar 2026
Besvarelse fra Montrose Glass
Thank you for taking the time to leave us a review and for your kind comments about our efficiency and professionalism – we really appreciate it.
We’re sorry that your installation took longer than initially advised. While occasional backlogs can occur, we completely agree that keeping customers informed about any delays is essential, and we appreciate you highlighting this. Your feedback has been shared with the team so we can improve our communication going forward.
Thank you again for your patience and for recommending us – it means a great deal to us.
Kind regards,
Jackie
Customer Care
Besvarelse fra Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Besvarelse fra Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Very quick very pleased thankyou
19. januar 2026
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a positive review.
We pride ourselves on the high level of customer service that we are able to provide.
Thanks again.
Jackie
Customer Care
Helpful, friendly and efficient
I'm so glad I discovered Montrose Glass to assist with securing the property I'm looking after following a distressing break in.
The office staff were extremely helpful and friendly which made booking the job in simple.
The job was a little complicated as it required boarding up by creating a temporary door so we can still access the property, I could not find any other company who would provide this option.
Their fitter arrived on time and was knowledgeable and skilled as well as friendly and helpful.
Everything was sorted out within less than 24 hours and I now have peace of mind that the property is secure.
Many thanks to the team for making a stressful situation a lot easier to deal with.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
Needed a cat flap fitting so I gave…
Needed a cat flap fitting so I gave them a call and an appointment was set up quickly for someone to measure the glass.
Then when the glass was ready, they contacted me and arranged another appointment to fit the glass and cat flap.
Brilliant service from start to finish, and one happy cat mamma as I no longer have to keep opening and closing the door for my spoilt moggies.
9. januar 2026
Besvarelse fra Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers and cat that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Great company called the company early…
Great company called the company early hours of morning and came within the time specified and would highly recommend.
15. januar 2026
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
Not the best experience for me.
Having just moved into a new property I found myself unable to lock my patio door on the Friday evenibg before Christmas. I called Montose and explained the situation and immediately was told, over the phone, that it was the locking mechanism. Although they had someone out to secure the door within a few hours, the information that followed was incorrect. I was advised to not open the door as the locking mechanism would need to be replaced which on top of the emergency call out charge of almost £300 would total almost £1000. Turns out, when I got someone else round to look at it, it was the the door frame expanding and nothing to do with the mechanism. They never charged me for coming out and no work was needed as there is nothing wrong with the door or lock!
19. december 2025
Besvarelse fra Montrose Glass
Thank you for your feedback.
We’re sorry to hear you were unhappy with the advice given at what we understand was a stressful time.
Our priority that evening was to secure your property quickly, which was achieved within a few hours. Our follow-up recommendation was based on the glazier’s assessment at the time. We apologise that this recommendation later proved not to be the correct solution.
We appreciate you sharing your experience and will take this on board to improve in the future.
Kind regards,
Jackie
Customer Care
Good glazing, poor tidying
We had two different glaziers - one to board the broken window and measure up, one to install a new one. The first was excellent, and the second did a good job of the job, but he left mess behind (and his hammer) which was a disappointment.
14. januar 2026
Besvarelse fra Montrose Glass
Thank you for your feedback and for highlighting the positive work carried out by our glaziers.
We’re pleased to hear you were happy with the boarding and the installation itself, but we’re sorry that the area was not left as tidy as it should have been. This is not the standard we aim to provide, and we apologise for the inconvenience — including the item left behind.
We appreciate you bringing this to our attention and will use your comments to reinforce our housekeeping standards with the team.
Kind regards,
Jackie
Customer Care
Great response after break in
Super quick, professional and helpful boarding up response after a break in. Would definitely use again.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and that you would use us again when needed in the future.
Jackie
Customer Care
Hugely disappointing
Made an emergency call for a damaged window and was assured that someone would be attending the following day, only to be called back very shortly after to say that this would now have to take place a week hence. In freezing conditions with a broken, unstable window. They made sure to take card details straight away, however. This I could accept, although I did feel slightly misled by advertising that they were able to undertake short notice visits. What made matters much worse was the fact that no-one turned up to fix the window on the day specified, there was no call or explanation as to why, and a text was received later to inform that the glazier had "mixed his work up". When I called Montrose Glass to complain about this I spoke to an unapologetic, dismissive sales rep who just kept repeating that it was human error and seemed irritated, snappy and put-out that I might be a little frustrated by the complete let-down and seeming lack of care. The whole experience would have been made much more bearable if the customer service had been even half way decent but this just compounded an already disappointing and stressful experience. This company are not customer focused, reliable and seem driven by profit. Avoid!
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Montrose Glass
Thank you for your review.
We have been unable to locate your details from the information provided, could you please contact our customer care team on 0800 888 6123 to discuss your experience in more detail.
Best wishes,
Jackie Customer Care
Brilliant service fitting my catflap
Brilliant service fitting my catflap, great communication, did exactly what they said, turned up on time to measure and fit. All team were friendly and very efficient. Measuring took 5 mins, fitting took 20mins. Cost £466 but well worth it for the standard of service.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Super fast call back and same day came…
Super fast call back and same day came to look at the window to measure it. Window fitted within a few days and really nice customer service! Thank you!
8. januar 2026
Besvarelse fra Montrose Glass
Thank you so much for leaving such a great review.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Turned my frown upside down
The team at Montrose Glass turned my frown upside down.
From all the drama that led to me reaching out to Montrose Glass I was speedily reaching my wits end. I expected more people asking me complicated questions that I couldn't easily answer, and for all the um and ahing that is so prevalent.
Instead, I was delighted to receive an emailed quote, steady communication and updates, no pressure when I advised them that our insurers wanted to try something else first, and then as soon as the go ahead was given everything flowed so smoothly.
The guys showed up without any fuss and started work after checking with our warehouse guy that it was ok to proceed.
I enjoyed the no pressure approach, the open and supportive customer service, and the speed and precision of the engineers.
I would 100% recommend this business.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Montrose Glass
Thank you so much for leaving such a great review Vicki.
We really do appreciate hearing from customers that are happy with the high level of service we are able to offer and would recommend us to others.
It was a pleasure to be able to help on this occasion and we would be more than happy to help again when needed in the future.
Thanks again.
Jackie
Customer Care
Great service on Boxing Day evening!
Our patio door shattered spontaneously on Boxing Day. Montrose Glass were able to find us a very helpful, friendly glazier within the 2 hour window promised. He was able to make the glass safe and advise on the shattered glass. Great service, especially at 7 pm on Boxing Day!
26. december 2025
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
I will definitely use this company again
The contact centre was friendly and helpful. My problem was dealt with very quickly. Prompt and efficient service. I will certainly use this company again.
2. januar 2026
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a highly rated review.
We pride ourselves on our efficient service and it is so nice to hear that you would use again if and when required.
Thanks again.
Jackie
Customer Care
Cat flap fitting
Easy to contact very quick to respond little hiccup on the ordering of all parts needed for cat flap which extended time to fit new glass but other than that very efficient
22. december 2025
Besvarelse fra Montrose Glass
Thank you for taking the time to leave a positive review.
It’s always a pleasure to hear when customers are happy with the final outcome of our works.
Jackie
Customer Care
Besvarelse fra Montrose Glass
Thank you for taking the time to leave such a great review.
So glad to hear that we was able to help on this occasion.
Such a panic when these things happen, we aim to assist and make the process as simple and as stress free as we can.
Thanks again for using Montrose Glass and we will be happy to help if needed again in the future.
Jackie
Customer Care
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