Dr Monica Bijlani Anmeldelser 

AVOID like the plague! I had the most horrific experience with her; thank god i walked out! First of all I’m surprised how she even got to be a cosmetic dentist in the prestigious Harley Street with her complete and utter rudeness and unprofessionalism!

I bought a Groupon deal for a porcelain veneer, I then arranged a consultation with her; little did I know what I was about endure!

After a little bit of small talk about my details and medical history, I very politely asked her a simple question which as a patient I have the right to do, all I asked was if I could see some samples of shades for my new veneer before she goes ahead and remove what’s left of my current veneer, is that fair enough? I wanted to make sure she can offer a SIMILAR shade (not an exact shade) to my other veneers; that was all!...she gave me the most rude and condescending response ever like I’d just insulted her mother. She basically said I was stupid for asking such a stupid question. In this profession no question should be a stupid question and even if it is, you answer it with politeness and with professionalism ITS PART IF YOUR JOB!

She then went off to insult me, belittle me and abuse me! She had completely misunderstood my question thinking I wanted to match my veneer that I was going to get removed, I actually wanted to match my intact veneers with my new veneer! After realising her mistake (without admitting it) she finally showed me the shades after 15 minutes of arguing with me about it!!

I chose one but I wanted her opinion since she is the dental expert and with “18 years experience” In the emails I sent her before hand she clearly said “we will choose the shades together”but she wasn’t interested she just wanted to continue to argue with me, all this because I asked her a question!

From the beginning I could see her behaviour was erratic and I could tell she is mentally unstable but I didn’t expect it to escalate into a full blown argument over a simple question rightfully asked by a patient. I was completely gobsmacked by her abusive behaviour and shocked that a Harley street “professional” could speak to a patient in that way, I have never experienced anything like it.

She had the attitude as if she was the one doing me a favor when I am the actual patient/customer, I am the one paying the money! I am the one paying for what I expect to be a good and professional service! I didn’t pay £250 to be demoralized by an arrogant cosmetic dentist that thinks she’s a god!...In the end I left.

The reviews say it all I’m not the only one to suffer from abuse and poor service from her. I feel really sorry for the people that actually went ahead and had a treatment done by her, in a way I’m lucky that i avoided any procedure from her; I wouldn’t trust this psycho with a drill!

It’s no wonder she’s gone to groupon to get customers because she obviously scares everyone off and is struggling with business, yet it’s turned out to be a disaster just read the reviews on there! She knows she is not very good at what she does so she decides to be abusive towards her patients and take their money, I guess that’s her only way of trying to make money. It doesn’t look like she’s on Groupon anymore, maybe they’ve barred her due to the overwhelming complaints they’ve been getting of her! I don’t blame them! She doesn’t even have an assistant or a receptionist!

Please avoid this rude, vulgar, abusive and disgusting person. Read the reviews on trustpilot, google and Groupon everyone says the same thing. As you can see from her responses to the true negative reviews she takes no responsibility for her actions. It’s as if we the patients are the ones with the problem and she is gods gift that’s always right.

As I said she tries to put all the blame on customers and has tried to make out like I was the abusive one. Out of know where she sends me an email claiming to be a patient witness of hers in another room with a false pathetic description of my “alleged abuse” I don’t know what she is trying to achieve from this? But as you can see from the reviews I’m not the only one to suffer from her abuse; this proves who the abusive person is.

After threatening me that I will not get my money back by lying to me claiming it wasn’t possible I had to basically fight for my refund and finally got it after making a complaint to Groupon and the General Dental Council. It’s been an absolute Nightmare but I’m glad it’s over now.

I have reported her to the General Dental Council as have many other people so I have read, if anyone here is unfortunate enough to have seen her and is unsatisfied with her service please do the same thing, as she is a danger and it needs to be made aware of. I don’t want anyone else suffering the way I have suffered from the hands of this evil person. I look forward to seeing what she has to say about this honest review, she will make out like she’s the victim as usual. Pathetic!

Dr Monica's under review by the British General Dental Council. You can see on their website she is Registered with Undertakings with the reasons being "real prospect of a Practice Committee finding these matters to be sufficiently SERIOUS as to be capable of establishing the statutory ground of MISCONDUCT, and of the Registrant’s fitness to practise being deemed to be currently impaired"

I would not go here again. DON'T RISK YOUR TEETH.

She was amazing! So kind and sweet! Thank you Dr Monica! My teeth look great! Will come back ☺️

I originally booked an appointment with a Groupon voucher that this doctor was pushing but had problems with Groupon not issuing me the voucher in time for the appointment.
I contacted Monica to ask if she would honour the promotion and let me pay her directly when I saw her, more money in her pocket if I go directly so quids in fro her. She replied saying that I would have to pay upfront and to call with a credit card! She then sent me an sms saying that if I didn't call with a credit card that she would cancel my appointment. This was an emergency for a broken veneer what reputable dentist insists on money upfront before seeing you at all then threatens a patients treatment .... Appalling behaviour and treatment of any patient let alone potential new business.
Needless to say I cancelled the appointment and have gone to another dentist nearby.

Very professional experienced dental surgeon , highly recommended. She really cares for her patients .Good luck in your dental practice

I’m so pleased with dr Monica .
She is very passionate of her work and she do it very professionally.
Strongly recommend .

Dr. Monica for 4 years now has been my regular Dentist.
My teeth couldn't be in more perfect conditions! Her expertise in cosmetic dentistry says it all!
I was always scared of dentist until I meet her. Her experience nationally and internationally makes her for me the best dentist I could attend to.
PS - She is one of those Dentist who actually cares about you

One of the best dentist I have been to. Very professional and attention to details. Emphathetic. I had been to two dentist before for my treatment and those dentist couldn’t solve my gums and crooked teeth problem but Monica helped me sort it out with her expert guidance and consultation and ever her staff were friendly. It’s been 5 months now of treatment and it’s completely resolved now. It’s worth the money you pay for a good Harley street dentist Thnks again and good luck with your clinic.

She’s a very lovely dentist, I was feeling extremely anxious yesterday but Dr Monica really comforted me, took her time and made me feel at ease. Her service and mannerism is wonderful, always happy to explain and talk through any concerns. I arrived 30 minutes late and she was still willing to see me and discuss the whole process of an implant. I’m a person who is terrified by dentists, but her hands were so soft, I didn’t feel the implant pain I expected. The procedure and after care were all well explained. This is a procedure of a life time and I highly recommend anyone who is doubtful to go for it, the results are amazing.

I would strongly urge anyone who has had a bad experience or service with Dr Monica to contact the Care Quality Commission and the General Dental Council otherwise she will continue to do the same to others.

Loads of expensive equipment but terrible dentist. She is on Groupon all the time cause no one goes back. Messed up my teeth crown fell out but no refund. Would not recommend my worst enemy to go and see her. Avoid this dentist.

Had 2 porcelain veneers. The procedure was rushed leaving me with one ok veneer and one awful one. They were not polished as there wasnt time, another patient was already waiting over half an hour. On closer inspection at home I was horrified. When placing one of the veneers a piece broke off the bottom, Monica said it was ok but I could actually see my own tooth at the top, side and bottom of the veneer. I emailed her to say I really wasn’t happy and went back the following day. I asked for the veneer to be replaced but she said no as it would be dangerous to my tooth (rubbish) and just filled the gaps with white filling. It’s hard to see in her office with the tiny mirror she offers but again on closer inspection at home it actually looked even worse. I emailed her asking for my money back and her response was that I got the procedure I paid for, it doesn’t matter if I like them or not!!! Hence to say I am now in touch with the Dental Complaints Service who have actually escalated my complaint internally due to the severity of the case.
Update - one of my veneers has just fallen off, not even one month after it was fitted!!!
I have since been to the Harley Street Smile Clinic who confirmed the material Monica used for my veneers wasn’t even porcelain, they wrote a report for my case with the DCS which has now been escalated to a higher level where dentists can be struck off if deemed a danger to the general public!!

Not a great experience. The teeth look like chewing gum chiclets.

Just a note - this is my first time ever writing a review, not just on Trustpilot, but ANYWHERE. That's how horrified I am by Dr Bijlani.

Even trying to make an appointment with her was an ordeal.

You know when somebody is so rude that you sit back, stunned and almost smile because you can't quite believe it?

(Also what's with a Harley St dentist answering the phone and making her own appointments? Unusual.)

Here's how our conversation went down:

"I have a Groupon voucher for laser teeth whitening and I'd like to make an appointment please."
"When?"
"Um...when is the next available?"
"Today. But this is far too short notice [like a reprimand]."
"Right, ok. How about tomorrow then?"
"Tomorrow? [A scoff] No! That's impossible!"
"Ok. Thursday?"
"I can do 2 o'clock. But I need the security code."
"Ok, I can do 2 o'cl..."
"I need the security code."
"Yes, fine. I have Groupon open in front of me, I'll get it."
"What is the security code?"
"Um, sorry, I think there's a glitch. Unlike underneath my other vouchers, on this one there is no option to click to 'view voucher', even though it's still in date."
"I need the security code!"
"Right, yes, I know. I'm trying to ge..."
"I mean, IT'S RIGHT THERE IN FRONT OF YOU!"
[Pause]
"...the option to open the voucher isn't here, I'll have to email Groupon..."
"HAHAHAHAH. I mean COME ON!!!! I'VE BEEN DOING THIS FOR FIVE YEARS. It's THERE."
"It is not there."
"READ THE THING THAT SAYS 'VIEW VOUCHER'!!!!"
[Deep breath and stayed calm]
"Excuse me, I am trying to let you know that is not there and I cannot view the voucher. Please don't talk to me like that."
[Scoffing noise]
"THIS IS RIDICULOUS! I need the security code to book it. What is it?!!"
"I can't access it, as I've been trying to explain. You know - I was going to email Groupon to fix the issue, but honestly I think now I just want to cancel my voucher."
"IT'S RIGHT THERE. How can you not do this?! Whatever."

The call ended. I sat stunned for a moment.
Then I sent the following email, with a screen grab showing there was indeed no link to view the voucher where there should be (unlike others on the screen showing the link):

"Hello

We just spoke on the phone just now. As you can see, for some reason there is no option to view your voucher, unlike the other vouchers I have purchased: [SCREEN GRAB]
Your manner and attitude were almost stunningly rude and extremely unprofessional - like a caricature of bad customer service.
I was calmly and logically trying to explain the above technical glitch, but your impatient response reveals to me all I care to know about the standard of care and bedside manner that you offer your patients - as such, I have cancelled my voucher and will be making the reason known to Groupon.
This is a technical glitch, but let's say it hadn't been. Imagine if I had a learning difficulty, reduced eyesight or other physical condition which caused the confusion. The nastiness in your voice and personal mockery at the lack of smooth booking could cause someone great distress. That is an almost unbelievably ignorant approach for a medical professional and one which I really hope you take an honest look in the mirror about. Kindness costs nothing.

I hope that whatever bad episode is happening in your life to cause you the kind of manner and behaviour you expressed on the phone improves soon, for both your sake and those unfortunate enough to experience them.

Regards, "

Her reply?

"Wow you have issues. Goodbye."

Sigh.

________________

I have nothing to remark on with regards to Dr Bijlani's medical expertise as I (thankfully - from reading the other posts) didn't get that far.

However, her dismissive attitude, her mean spirit and lack of grasp of basic interpersonal conduct do not befit her profession. I hope the previous poster who had a dreadful experience with fillers did indeed lodge a complaint with the professional body, because it might save someone vulnerable (a slower elderly person or someone with additional challenges) from having to face her.

As it's near Christmas I'll charitably say it might be worth booking an appointment... at least then you won't need to go to a pantomime in order to experience a cartoonish villain.

Otherwise: avoid, avoid, avoid.

She was not a professional lady at all. She was very rude and tried to put me down by saying to me "Speak English I cannot understand what you are saying". Firstly, She needs to learn how to talk to people and needs to get some customer service training, as well as learn to say please.

Went to Dr Monica for two dental implants my experience wasn’t that great to be honest. Very unprofessional and rude as previously mentioned in other reviews. The dental surgery need to be inspected as I feel the equipment used are not sterile and she doesn’t cover her mouth with a mask so you can smell her breath which isn’t nice considering she’s a dentist. She doesn’t inform you that the implants are Matt in finish and if you want a gloss finish that’s an extra £50 shock horror!! Definitely wouldn’t recommend her. Dr Monica’s offers her services on wowcher and groupon for a reason. She’s rough and she talks to her dental nurse like sh.te too. Go somewhere else people for the money she charges you could get the treatment that you deserve. I wasn’t even given a face wipe to wipe the cement from my cheek and she was happy for me to leave her surgery with cement all over my face. Treat people how you wish to be treated Dr Monica.

The most unprofessional, rude and offensive person I have ever had the displeasure to meet. She falls well below the standards expected of a dentist and I am seriously considering reporting her to the GMC and CQC. I recommend everyone steer clear of this lady’s practice for your own good. I’m appalled.

TAKE YOUR HARD EARNED WAGES ELSEWHERE!!! This is gonna take some time, so please take the time to fully read it and let it process into your mind before you decide to get ANY treatment done at Dr Monica Bijlani's clinic!...

Firstly, I wish there was an option for no stars.A minus rating would not even do justice for this.

Secondly, this is two reviews in one, one from my friend and the other mine,

I ordered dermal filler 1ml via wowcher as Dr Monica had on offer for £99.00 at her clinic in Harley Street. I didn't think to google her as its Harley Street, come on? The prestigious place to be, i went ahead with the purchase.

Dr Monica catered to the day and time for the treatment no problem but...
My friend wanted dermal fillers so i recommended Dr Monica via wowcher as its on offer. My friend purchased the wowcher and a few days later she went ahead with the treatment.
Dr Monica was rude to her, she said to her £99.00 is the basic filler wont last long so pay £50.00 extra for Restylne filler, she went on about others so my friend asked to see Juverderm and Dr Monica said "thats for rich people you can't afford that", rich people? excuse you?? You don't say that to paying customers!

Anyway, she had double booked my friend with another client, she rushed my friends lip fillers and the worst part, she used the syringe, still half full, put it into a cupboard, the only syringe in there! When my friend asked her to redo the bottom lip as its not even, Dr Monica made a fuss and said "why you doing this to me i have another client". She took the syringe out of the cupboard pushed my friends head back with force, twice with her hand, re-injected my friends lip and placed the syringe back into the cupboard, still half full... How unhygienic?! And how rude?! A waste of money that's not 1ml used. My friend started to ask some questions as its her first time getting fillers and Dr Monica shouted at her saying "why are you asking me, why you questioning a doctor!".

My friend told me what had happened "the above" and mentioned no numbing cream was used, i got worried so i texted Dr Monica and asked her if there is an additional charge for numbing cream, about 30 mins later Dr Monica called me and said "WHO ARE YOU?!!". i kinda got abit scared and gave my name, she said "YOUR TEXTS ARE SO RUDE!, YOU ARE SO RUDE!, WHY ARE YOU ASKING ME QUESTIONS?!, HOW DARE YOU QUESTION A DOCTOR!". i froze for a couple of seconds my face went hot red in shame and i had to remind myself of [bataaris box] i said, "im not being rude and am not questioning you, i asked if there is numbing cream used if not is there an additional charge because my friend said there was none" {bearing in mind this was the only time i had texted her after confirming the appointment}.
Dr Monica said "HOW DARE YOUR FRIEND TELL YOU ABOUT HER TREATMENT!!, THATS DATA PROTECTION!, THAT IS DATA PROTECTION!!"
I said "Dr Monica, that is not data protection to be asking about numbing cream and if there is an additional charge, trust me i would know "given my job role" and thats not data protection".
Dr Monica's tone changed for the worst and she started to cut me off and eventually she hang up.
I felt disgusted, it was like a mother telling her child off for doing something very bad, and my mother has never spoken to me like that so who on Gods planet did this woman think she was?

The next day my friend called and showed me her lips, it was very swollen and had looked triple the size. She was very worried, she told me she her lips hurt so much and she can't go outside like this and that she had called the clinic several times as she was panicking, no one had picked up. I asked my friend if Dr Monica gave any aftercare advise, she said no, she only told me to not touch my lips and no makeup for the day. I told my friend she needs to massage her lips with clean fingers to distribute the fillers and so they dont turn into lumps also to use crushed ice in a towel lightly pat to reduce the swelling.
My friend was shocked as she was never given this advice.
She called and texted Dr Monica who told her via text messages to take an antihistamine. I told my friend thats rubbish shes not giving you proper aftercare.

My friend started to get upset for the level of customer/ client care and told Dr Monica that her business is a shambles. Dr Monica texted me and said your friend has been messaging me over 20 times and ive replied, she called my business a shambless i will report her. {talk about data protection? Where did that data protection speech of hers go?}
I told Dr Monica the problem you issue you both have is not mine and that she should resolve the matter peacefully, but she did not honor my advice.
My friend said to Dr Monica that she lacks in client aftercare and has not given her advice she is worried as her lips have tripled the size she has baboon lips now, {it is normal for a paying customer to be contacting the clinic in regards to a treatment that has gone wrong and needs reassuring which Dr Monica did not provide}. Instead....
Dr Monica kept texting my friend saying to her and i quote "you have mental health issues, my sister is a psychiatrist and she said you are neurotic and need help"
Dr Monica went on further and said to my friend i will report you for harassment. My friend said thats not harassment, you performed a treatment on myself and im in pain there is alot of swelling and you have not reassured me.
Dr Monica continued and said i am going to report you, your stupid girl.

I googled Dr Monica and found very similar reviews which most of all states "you question her she becomes rude", "she wouldn't answer my questions and said she will report me for harassment"
Some on facebook which Dr Monica replied to ex clients "you stupid girl", "you silly girl" "you are blocked" "i have reported you". {a recurring pattern?}

For a Dr, you obtain a degree, qualifications, training, you name it, you work extremely hard. For her attitude which is disgusting and disgraceful, i would expect that attitude in a high street not Harley street!.

I texted Dr Monica i want to cancel my appointment as i am well within the 48 hours cancellation policy, she agreed eventually and called my friend and said to her "you panicked your friend and now i have to issue a refund to her, this is your fault" and put the phone down on her.

I chose to cancel my appointment due to the disgusting tone i received on the phone when she shouted at me about the numbing cream.

Dr Monica made my friend very upset and she started to worry about being reported to the police, therefore the nature of our job we were easily able to report her to seniors and raise the issue of what had happened, bearing in mind harassment is an act that happens on two or more occasions within the last 12 months, therefore this was invalid as its a civil dispute and not to forget Dr Monica was in the wrong throughout and played the victim card
Dr Monica also tried to emotionally blackmail my friend and texted her "my sis is here with me in hospital with our father who is critical, you are a vile evil woman", my friend said to Dr Monica to not play the emotional card and does she talk to all those people like this of the faces she has ruined and finances she has affected.
My friend eventually got fed up and said to Dr Monica to not communicate with her further and this is her first warning, otherwise she will report her for malicious communication, Dr Monica replied back with "finally!" {Perfect, this is what Dr Monica wanted, disfigure a clients face, taking their money, not fixing the issue, not answering to reasonable questions and to play every card possible to get rid of an unhappy client} **I went onto her Instagram page as she was messaging my friend, she was in-fact posting pictures of her lunch, doesn't look like a hospital to me!, Also the last thing on a normal persons mind if their family member is critical and are in hospital is to even have their phone out in their hand! Because in my hand would be my family members hands not my phone!**

What type of professionalism is that?, What type of doctor is that?
1) Rude to clients,
2) Rude to paying customers
3) Childish behavior
4) Unprofessional
5) Big headed
i can go on!

I am so lucky i have filed a claim with Wowcher for a refund, even though it is taking up days and days! I am disgusted how my friend and i have been treated, i am shocked about the syringe business and i am appalled that such a woman has the audacity to degrade people who are her clients/ paying customers and works in Harley street!!!

She is a Doctor in dentistry who performs botox as well, now i know that within that profession you can perform botox, but botox is an art and needs additional skills, i have seen this doctors work via pictures online and it is eye-brows raising-ly shocking, the lips do not curve naturally she makes you look like a proper duck! The whole cupids bow is popped forward along with the lips outline!!

Therefore we have taken the time to get into contact with fitness to practise- General Dental Council, trading standards, Professional Standards and Care Quality Commission.

Such a person needs to be investigated for there are other clients who have had treatments in both botox and dental by this Dr who has taken their money, conned them into paying more and has threatened to report them, calling them mental and needing help, telling them they are stupid. Saying that "juverderm" is for rich people, well sorry she didn't wear her Louboutins that day! Absolutely wrong! We are all human beings, how can you treat another human being like that??

So far all the emails i have sent have responded back with case numbers and am now waiting on further emails of investigations and reports.

Please i urge all others to not go to Dr Monica's dental clinic, that Dr has deleted many negative reviews on many sites!.
***
Update: Investigation commenced.