Momox Anmeldelser 

Actually I am not writing to complain or other simply to say Thankyou for helping me over many months try and rebuild my collection which was stolen, I read the reviews and was so annoyed I felt compelled to write a review on trust pilot : It reads as follows , I can’t attach it sadly : more Sir J M Remington KBE 14 reviews GB Rated 5 out of 5 stars RAREWAVES… are far better than many truly onow I have been purchasing from RAREWAVES for sometime now, and I do read the Complaints about the time it takes for the products to arrive however we have to take him into consideration and I will standby this. Every product I have ever received has been received unlike many out there that simply delay and delay and delay I would always make them my first and second choice for anything music or entered and you should remember sometimes it is best to wait for the right product for the right correct what you ordered and not what is generally delivered more cheaply and generally we return I have never once had to return a product. I have been so grateful to this company after having my complete CD collection removed stolen and I’m having to rebuild it 2500 CDs and I’m working within three companies trying to restore what I can and whilst this is very costly this is 30 years of memories I do understand peoples concerns regarding their customer services but you also have to understand they will be un inundated with request and other I only purchase through Amazon why is simple? If I did have a problem I could simply return it. I never buy direct. I also use another company and again I purchased via Amazon again so it gives me the security but I can return so is it so hard for us to wait a little bit longer for something they so wanted I know I miss my collection but this company I know I’ve already purchased nearly 200 CDs room in two months and for that I am grateful. Do not believe the criticisms. If you want the correct product they deliver you just have to wait. Sir James Remington KBE

Books from Germany arrived 10 days early. It was so cheap I didn't realize it was international. Thanks again!

Het besteld pakket is volgens post.nl een week geleden afgeleverd op ons adres maar we hebben het niet ontvangen en het ligt niet bij de buren. De AI respons van Momox is wachten totdat er 20 dagen voorbij zijn. Wat een teleurstellende respons van dit bedrijf want je voelt je als klant niet serieus genomen. Inmiddels is het pakket door post.nl een week later alsnog afgeleverd (het probleem zat dus bij post.nl) en het ziet er voor een 2e hands dvd box goed genoeg uit, dus ik ben er blij mee. Maar de klantenservice kan beter. Een AI respons daar zit niemand op te wachten.

Awful company. Book not received 18 days after purchase. Given a tracking number which doesn’t work and on contacting them they say they don’t provide tracking for books! What’s the number for then? In any event, the order is not even indicated as dispatched. Rude A I generated responses.
Avoid this shambles of a company.

Ordered a CD on amazon from Momox. Not only did it not arrived by the delivery date first advised but the delivery date moved forward 3 times. When I checked the tracking number for my item it did not exist. As amazon do not refund payments when you buy from a 2nd or 3rd party seller like Momox I was forced to contact my bank to get my money back. Very bad.

Failed to deliver. Ordered CD on 01 May, despatched 05 May paid for delivery. 22 May no CD and only AI generated responses that do not resolve matters. I will not use this outfit again and cannot recommend momox.co.uk

Avoid. Ordered a CD and paid for it. Delivery was indicated for 7-10 days but after 3 weeks it still hadn't arrived despite the tracking stating it had been posted from Austria.
The first email response from them was just to be patient, but after a further week when there was no sign of delivery I contacted them again and after no discussion immediately gave me a refund, even though I stated I wanted the product.
It seems obvious that they take orders and money for items they don't actually have.

Have been trying to order „English Renaissance“ on Amazon for months now. When Amazon stalled and postponed delivery I cancelled and tried Momox, also on the Amazon platform.Same delivery issues happened. Finally I got sent an art book by Günther Grass instead! My complaints are getting caught in an AI loop. AI has been offering me a reduced Günther Grass and a return and refund. The return process is hugely inconvenient as it’s a heavy book and the local Evri hub is some distance away. Why should i be put through this rigmarole? I resent being fobbed off with an endlessly repetitive unintelligent unresponsive AI. I find it degrading and disrespectful.

My experience was entirely positive. The book arrived within a reasonable time given that it was travelling to the UK from Germany. The book was priced reasonably and in the condition expected.

Poor. Received incorrect book. Offered to refund £1 (20% of purchase price, as they generously pointed out) or a return, which would have left me £6 out of pocket for postage, for their mistake.

This product was very expensive i paid almost in total costs:€20,00.All i ask from my end is a partial refund of €7,29. Item buyd on bol.Item is very damaged& fully decolored.Cardboard o-card is very damaged its fully worn& Inside the o-card its fully brown from nicotine & daylight & sunlight.O-card is flat& pressed in.A white sku medimops sticker sit sticked on the cardboard o-card it can not be removed if i remove it it will damage the cardboard & it will leave glue residue wich can not be removed because water & every other liquid will damage the cardboard o-card.6 cracks on the cd case.The cd tray spindle is broken:1 spindle tooth is broken.cd sit unprotected on the booklet. Booklet is very worn.Booklet & back inlay insert is both fully decollored. The cd case is very thin & very fragile. Lots of scufs on the cd case & inside the cd case lots of scufs. cd case is very scrached outside & Inside. Lots of scraches on the cd surface.Lots of filth on the cd surface. Hype sticker is missing. The cd case must have a very exclusive golden hype sticker i can proof it.The booklet slides out the cd case if i open & close the cd case.The back inlay insert is creased & the top of the edge of the spine is very worn.Momox lays the blame for the damages to the postal service while momox have damaged this item. This product is not the described condition. I will check it out to see if its the illegal unofocial Ukraine bootleg. Not any foam protection wrapped around the cardboard o-card while its a re-used air mail package wich is to large & to wide for a cd case format. This entire product looks fake. Momox is not cooperative.Momox want that i pay upfront for a return. I refuse to return this order i refuse to let momox use SCHEMES to re-sell this product.The bol 30 days free return period is ended way before it should ended.The 30 days return period was unanounced started since the date of dispach while the 30 days return period must start since the date of delivery. It feels like that momox have employees with mental disabilitys its very frustrating to deal with this type of humans on a professional level i had quit my past job since my bos invited humans with mental health issues as employees its really hard to work with this type of peapole they make mistakes after mistakes like its a pattern for them & they dont understand anything. On bol its not allowed to let the buyer pay up front for a return. This seller momox is the type of shady seller that will claim a no arival of a return just to screw you over momox is know for that. I have paid for good condition. I make 1 star reviews on trustpilot etcetera also about your other psuefoniems as medimops etcetera. I also make 1 star reviews on trustpilot etcetera about bol with momox & medimops mentioned in it. About momox & medimops & bol the acm consuweizer & ombudsman & thuis winkel wet organisatie will each be informed with the exact same complainment ofcourse with proof. I can/will go to the cops for your &bol both of your schemes etcetera ofcourse with proof.A00CRKDNO

User Name: Rafael Abad
Amazon.co.uk Marketplace
Order # 205-8457839-6816340
Jim Jidhed - Push On Through CD

Buying second-hand CDs from Momox.co.uk is like playing the lottery; they might arrive in excellent condition, or they might be damaged and in poor condition, as is the case with this complaint. You try to contact customer service and they don't respond, or they offer a ridiculous solution: a 20% partial refund of the CD price (excluding shipping costs), or they tell you to return the CD at your own expense, which is very high.

The CD is badly damaged.
The CD has many marks and scratches, doesn't play well (it skips in some parts), and the backcover is badly damaged with a large hole in the center.
The CD case is also broken in several places and it's not the original case;
I have to replace it.

Ordered a boxed CD set more than 5 weeks ago and still waiting for it to arrived, decided to cancel the order and ask for a refund, as I feel I have been wasting my time trying to get any service from Momox. It does not help that their courier DHL was not goiven a tracking ID number and is thus impossible to contact and find out where my package is. Have now been informed by Momox that you have to cancel within 30 minutes of ordering to get a refund. Otherwise you have to wait until the item is delivered and then return it via Amazon to get a refund. I am fairly sure that this does not comply with UK consumer law. Best to avoid Momox entirely as it has been a very frustrating experience dealing with them

I ordered, and paid for, a c.d.; moments later, I decided to buy a better version. Amazon assured me that I would receive a refund within 7-10 days. No sign of a credit being made to my bank account, no message from Momox, no help from Amazon (previously excellent) so I wonder if what is owed to me will ever be repaid. A dreadful Company - Amazon should never, never 'steer' customers towards it, so much so that I may well abandon Amazon for ever (and I'm a Prime customer, too).

This seller is selling secondhand cd's advertised as new. Mine arrived in poor condition covered in scratches. Dont buy from them.

Large paper back book arrived in pretty good time but very bad condition, it had been bent completely in half so that both covers were badly creased as well as each page!

Placed an order via Amazon, delivered as described after around a week.
Appears to be in good condition with no obvious damage to a cd which could be over 30 years old.

Hands off!

I have placed several orders for classical CDs, which Momox confirmed. Then two hours later, in every case, I receive an email telling me that the item has been cancelled.
Something has evidently gone badly wrong with their inventory filing system.

When I queried this, Momox wrote that I had too frequently requested a refund (although I make such requests only when the wrong product is delivered, or the quality is not up to the description)

When asked to furnish the order numbers of products for which a refund was allegedly issued in response to my request, Momox produced a list of 10 orders - none of which could be found on my Amazon account. So apparently they have discriminated against me because of another customer' requests for refunds, and that their records are in a state of chaos.

wie gesagt-bedenkenlos-diesmal hatte ich keine Zweifel! Falsch -nur weil Momox Fashion gleichen Mantel verkauft und noch dazu sogar in 2 Größen, bedeutet nicht, dass mein die Prüfung übersteht! Man hat ihn abgelehnt -sogar 2-mal, mit Begründung : falsche Kategorie! Bei erstem Mal wollte ich widerrufen und erfahren habe: bei Momox geht es nicht! Entscheidungen den Prüfer sind eben ENDGÜLTIG. Also habe ich zweiten Mal gesendet-um so weniger Bedenken hatte- wieder Ablehnung! aus gleichem Grund. Und die bei Fashion verkaufen die gleichen Mäntel - identisch -nicht nur Schnitt aber auch Farbe! nach wie vor! -man hat die keineswegs zurückgenommen. Mich kosten die Absagen schon 8 Euro- ich, nicht die Prüfer, muss die Rücksendungen bezahlen. Wie ist es bitte möglich? Wenn man Ware als fleckig zurückbekommt, obwohl manchmal es sich sogar um Neuware handelt, muss man damit leben und aufs Wort glauben-angeblich haben die Tische mit extra Beleuchtung, aber in dem geschildeten Beispiel-bin ich sprachlos.Es scheint, dass 1 Kg Zucker wäre dort auch nicht immer 1 Kg Zucker sei !vielleich ein Kg Reis? oder Mehl?

Unfortunately the CD I had ordered had glue from sleeve cardboard adhesive on edge. CD looked new but obviously not playable.
Wrote back with photo and very promptly they stated did not need to post back and issued refund via ebay. Only lost a star due to not having been picked up before originally posting to me.