Delivery took over a week, despite a quick dispatch. They do not respond to emails to provide details on how to return the item.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Brilliant products and knowledge and super fast delivery. Happy to answer any questions - a pleasure to deal with! I need to note, it looks like a lot of the negative comments have been added due... Se mere
Absolutely fantastic customer service, my daughter had just started out skating with the Roller Derby club and both Kate and her mum bent over backwards to help Georgina get the right skates for her a... Se mere
Virksomheden har svaret
I’ve always wanted to skate but as an almost 30 year old I was too nervous that I’d be a loner or get made fun of, until I went into Momma Trucker Skates! Kate has been incredible helping me find the... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Welcome to Momma Trucker Skates, we have everything you need to roller skate! We add new items all the time so if you don't see what you need please ask!
Kontaktoplysninger
Storbritannien
- www.mommatruckerskates.co.uk
2,9
Middel
144 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 68 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Avoid this store
Avoid this store, which is such a shame for a small business! Received a lovely email thanking me for my order and to reach out if I had any questions. Long story short I cancelled the order and as I was told not to hesitate in reaching out I contacted them to cancel and heard nothing. Three further emails and a call which was never answered I then received an email from PayPal advising I was being refunded. Still haven’t received the refund but did note that the amount I am being refunded for is not the full amount as they have not refunded the shipping costs which the store was never out of pocket for. This is in effect, theft! This store clearly doesn't have the resources or expertise to run an online business.
24. juli 2020
Uopfordret anmeldelse
Besvarelse fra Momma Trucker Skates
Sadly we weren’t aware of the trust pilot listing so are late in replying.
The Exeter shop is currently not open & wasn’t open for several months so there wasn’t anyone available to answer calls. When we received the email to cancel it would have been processed. Our refunds are processed by PayPal so the length of time is down to them unfortunately.
I notice you ordered a pre order item. It states pre order in the title & description & we ask that customers read & agree to the terms & conditions on pre orders before purchasing to avoid any confusion. We have a check box that must be checked before purchasing can proceed so we are doing everything we can to make sure customers are well informed.
We received guidance from trading standards for small charges with regards to cancellation of pre order items. The item you ordered was not a usual item that we keep in stock, it was ordered & paid for up front by us with the supplier just after your order was placed, this means subsequent cancellations leave us considerably out of pocket. We are a very small company & can not afford the losses.
Misleading
Ordered skateboard which was in stock on website. Enquired after 2 weeks only to be told they were not in stock until another 1.5 months time, but they hadn't informed me. Requested refund & skateboard was then delivered a few days later, but again, no communication from the company. Very strange!!! Would not recommend this company.
16. juli 2020
Uopfordret anmeldelse
Dette er Trustpilot
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