Excellent customer service! Really enjoyed getting advice from both Ryan and Jack about my new shoes. Would shop here again.
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Se, hvad kunderne siger
I was given very patient advice around buying some walking boots. Staff members were very helpful and I did not feel rushed. Very impressed with customer service and my boots have been just right for... Se mere
Virksomheden har svaret
I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Se mere
Virksomheden har svaret
I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... Se mere
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Virksomhedsoplysninger
Om Millets - Hexham
Skrevet af virksomheden
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktoplysninger
24 Fore Street, NE46 1LZ, Hexham, Storbritannien
- 01434 693606
4,7
Fremragende
364 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful staff and prompt.
28. september 2023
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Besvarelse fra Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent advice/service
26. september 2023
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Besvarelse fra Millets - Hexham
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
One of the assistant ( Ryan L) was…
One of the assistant ( Ryan L) was extremely helpful in not only finding what I was looking for but also advising the best purchase options. Thank you
20. september 2023
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Besvarelse fra Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
New starter lad Ryan was very helpful…
New starter lad Ryan was very helpful for finding what suited me best for my walk up catbells very attentive ! Jenifer always very kind always greets me with a a pleasant hello overall very good shop !
20. september 2023
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Besvarelse fra Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
ISLA was a SUPERSTAR.
ISLA was a SUPERSTAR.
Up n down stairs with different boots for me to try...sorry I didn't buy any!
VERY helpful experience.
Thank you
16. september 2023
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Besvarelse fra Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great service
A welcome hello and smile from the guy behind the counter on entering the shop is always a good start. Browsed and bought our shopping no problems. A pleasant experience in all.
6. september 2023
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Besvarelse fra Millets - Hexham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great Experience
Staff were extremely friendly and helpful in assisting with my purchase
11. september 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Hexham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Very helpful polite staff
Very helpful polite staff.
Shop was a bit dark but pleased with the stock.
10. september 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Hexham
Hi Jacqueline,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to enjoy shopping with us.
Regards,
Ethan,
Millets Online Reviews Team.
Very helpful staff
8. september 2023
Besvarelse fra Millets - Hexham
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent Service
Really friendly, really helpful, and very good to deal with on price and if anything needs returning. Don’t often give five star ratings but they deserve it.
9. september 2023
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Besvarelse fra Millets - Hexham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
They didn’t have the size in trousers that I wanted, so they arranged a mail order and they arrived next morning.
Very impressive 😇
31. august 2023
Besvarelse fra Millets - Hexham
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Millets Customer Care Team
Great service
My size wasn't in stock in store. Within minutes, the assistant had checked online, ordered my size and had arranged for it to be delivered to me at home at no extra cost. I received it a couple of days later. Great!
26. august 2023
Besvarelse fra Millets - Hexham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
They had what I wanted
They had what I wanted, the staff were friendly, and they gave me a student discount. I'll be back.
8. september 2023
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Besvarelse fra Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly respectful
The man who served me was friendly and helpful without going over the top.
7. september 2023
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Besvarelse fra Millets - Hexham
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great service and some good discounts
27. august 2023
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Besvarelse fra Millets - Hexham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Super helpful and kind staff
Super helpful and kind staff, a great help with chosing the perfect shoes for hiking. Good prices as well!
2. september 2023
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Besvarelse fra Millets - Hexham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Friendly and helpful staff. Good stock.
Staff were not pushy but greeted me on entry and when I asked they quickly helped me try the right size walking shoe, They had 3 good options in brown leather just the ticket.
31. august 2023
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Besvarelse fra Millets - Hexham
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Jennifer and Clare superb
Jennifer and Clare were absolutely ace, attentive and knowledgeable when we visited twice in a week for wellies and walking boots. They both made the experience smooth and easy, happy 12 year old so easy life!! Thank you so much to you both
1. september 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Hexham
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Friendly and helpful staff
The staff were both extremely helpful and friendly. I tried some fleeces on but needed different sizes so a staff member got them for me. I bought three fleeces (two Peter Storm and one Craghopper). They were on offer and great value.
27. august 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Hexham
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Terrible Assistant Shouting At Me
I was in Millets shopping yesterday in Hexham, there were two assistants serving and the younger of the two took my item off me, while the older assistant (Assistant 2) serving someone that was in front of me, so I was looking at the assistant who I thought was serving me, and all of a sudden the older lady shouting at me saying let me see if this works, for the 3rd time, and this is what got my attention, I couldn't believe it, I said sorry but I thought I was being served by the other lady, she totally embarrassed me in front of everyone in the shop, she has a bad attitude, and I will be making a complaint to head office about her.
26. august 2023
Uopfordret anmeldelse
Besvarelse fra Millets - Hexham
Hi,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@millets.co.ukquoting your review reference as the subject TP97 and provide your order number, full name, and billing address so we can assist you with this further.
Also, could you please remove the receipt number from the review as this is a TrustPilot is a pubic review site.
Regards,
Saif.
Millets Online Reviews Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.