Men's Wearhouse Anmeldelser 

One of the worst retail experiences. I hardly leave reviews either good or bad and felt this one was necessary. We had my son’s measurements done in a Men’s Wearhouse in Ohio for a tux to be sent to a location in Charlotte NC for a wedding where he was the ring bearer. He is normal size for an 8 yo boy and they sent a man’s tie with the shipment.
The person who received the order in NC apparently didn’t check or notice this, so when we went in to pick up the tux it was obviously the wrong size. This was 2 days before the wedding when they messaged us that his tux was ready. They reordered his size and told us it would be in the next morning. They said they would call first thing to let me know. They did not call, I had to call them and they said the shipment did not come in, but was scheduled to come in the next morning. Again same promise to call me first thing and again no call from them. When I called them they again said it still had not come in. The wedding was later that day and they said it may come in a shipment they were expecting in another hour and they would call back. For the third time they did not call back. This was with three different associates from the same store who made a promise to call back and did not. The button down was also dirty on the sleeve and the groom as well as father of the groom had alteration issues at this location. They did not offer any compensation or alternative so we had to use a safety pin to keep the tie tight around his neck and had to tuck the bottom into his trousers. One of the worst customer service experiences ever. I understand mistakes happen, but promises were then made and not kept and they did not seem to care or try to correct their many errors. I would not recommend or use these stores again.

Independence Missouri store: It looked horrendous. I am a big guy but it some how was too big for me in all the wrong places. I looked like I was wearing a pillow case. If it were my wedding I would have refused to take it. When we asked what could be done to fix it all they acknowledged was the cuff lengths, which was virtually a non issue. Even when confronted directly and kindly about it they just ignored us. We could tell the lady knew how bad it looked, but a full tailoring wasn't an option I guess?Or just she didn't want to have to go through it, idk. Maybe they didn't have much time with the wedding that weekend, but in no way did we feel listened to. It looked bad. Plus the guy measuring a month or 3 or so months prior didn't seem very invested.

I ordered men's loafers, online - Aug 2, $214. Shoes were delivered but did not fit. I returned to Clarksville, TN store in hopes of exchanging. They didn't carry loafers but offered to have smaller size sent to my home. This was Sept 4 and I was given Sept 13 delivery date. Shoes have been in Nashville FedEx facility since Sept 12 and have not moved.

Tired of waiting, I've requested a refund. The Clarksville store will not refund, sending me to the corporate site. Corporate site refuses to refund, saying I need to get it from the Clarksville store! When I just went through a previous text exchange, I was told online could not refund and that I would need to go to the store!!!!!

They have my money. I have nothing. Men's Wearhouse refuses to do anything!

Crazy. Went in for fitting for school event. The school choose the style. Went back to pick it up and the suit coat was horribly large while the pants were too short. We told them it was not satisfactory. The salesperson was exceptionally rude. Said “you chose a cheap version that doesn’t come in slim fit so there’s nothing I can do”. I explained that this is what the school had designated but I felt it was not unreasonable that he be given a suit that fit as we had spent over $100 on the rental. Her response was, this is all I can do, so you want to take it or not”?. My son is an escort for a homecoming court young lady. To say “forget it” would be impossible as the event is next week. DO NOT GO HERE!!!

Rented suits from them two times. Both times everything was sized wrong and I had to go back two times to get the suits. Both times the suits were not fitting properly the 2nd time. One of the times I received my suit 3 hours before my daughter’s wedding and the pants and coat still didn’t fit. I will never use them again.

I purchased a suit 6 weeks ahead of a wedding. I paid upfront. They didn’t have the pants in stock, but said they’d be shipped & available in store in 2 weeks. They said they’d call when they arrived. After 3 weeks, I hadn’t gotten a call, so I called them. They couldn’t find my order#, and said they’d call back. 2 hours later, they called to say the order I paid for 3 weeks ago was cancelled 2 weeks ago. It was cancelled because the suit they just sold me had been discontinued. They said their system isn’t set up to notify customers whose orders have been cancelled by Men’s Wearhouse even though it’s been paid in full for 3 weeks.
As a consolation, they offered to “waive the RUSH DELIVERY FEE” for a replacement suit. ARE YOU KIDDING ME??? They cancelled my paid order, didn’t call to tell me, At this point, I’ve lost 3 weeks and they can’t get me another suit for 5 more days with a “WAIVED RUSH DELIVERY FEE”.
Today I went in to return the suit coat I’d bought, and try the new suit. The pants need altering, and they’re telling me it will take 8 more days to hem the pants…FOR 50 MORE DOLLARS!!!
This means that I’ll be picking up the pants the day before the wedding, and I have absolutely no faith that it will happen.
THIS IS NOT A BUSINESS YOU CAN TRUST. THEY ARE VERY DISORGANIZED AND UNPROFESSIONAL.
IF YOU NEED A SUIT IN LESS THAN 8 WEEKS, DON’T TRUST THEM.

I made a purchase at the Burlington NC location. I uesd my $50.00 reward. And wait for it...
They also honored a online 25% off, in store! The service was amazing, thank you Lewis Stokes.

If I could I'd rate them zero stars! I just spent nearly $625 on a new suit and sport coat from Men's Warehouse. I was measured for alterations and was charged $97 for them. When I picked up the garments they didn't fit, in fact, they fit worse than when I was measured. They measured me again for additional alterations and, to my displeasure, charged me a second time for the alterations. I find $200, nearly 1/3 the cost of the clothes, on alterations OUTRAGEOUS! I feel that I should have only been charged for them once since THEY measured me and charged me for alterations that THEY said would make them fit. When they didn't get it right, they charged me again. I bought these clothes for a wedding that was coming up quickly and had no choice but to pay it.

I don't even want to give them 1 star. The GM there never smiles has a sore face. She sold me a shirt she took off the tags so I could try it on. Upon arriving at home. I found out I had the same shirt hanging in the closet. Forget the fact that I was burying my son the next day. When I went back several days later to return the shirt the same lady the GM assisted me. She tried to put the blame on another employee. Even tired to accuse me of wearing the shirt. I do not do those things. I said no ma'am it was you that took care of me that day. She took the tags off. and her reason for not giving me a refund it because the tags had been taken off. I told her you need to tell your customers your return policies. I started using Men's warehouse because they customized a suit for me a couple of years back for my mom's funeral. I could of gone anywhere else got a better deal and got my money back. I will no longer be returning to men's warehouse.

I had a quickly approaching wedding and bought a suit at the Men's Wearhouse in Lexington, KY. The jacket wasn't in stock and had to be ordered.

While I was waiting for its arrival, I found a high-quality suit at another retailer that was in stock and was on sale for $300 less than the suit I bought. I went back to Men's Wearhouse apologetically to cancel the suit before it arrived.

The Manager who sold me the suit was friendly and helpful when I was purchasing the suit but seemed annoyed when I asked to return it. He told me it couldn't be refunded until the suit arrived at the store and then went on to tell me that I "went under the rug" on him by purchasing at another retailer. I couldn't believe what I heard but left and planned to come back when the suit arrived.

I never got a call that the suit had arrived, but I called a week later (after the wedding was over) and they said it was there. Fortunately, someone else helped me with the refund. They were very friendly and didn't try to make me feel bad about the return in any way. That part was a relief.

I will NEVER rent anything from there again. The staff was rude and not helpful at all. They were unorganized and could not seemed to get the fit correct. The return process was awful.

My recent experience at Men’s Wearhouse was highly disappointing. Despite three employees being present, none greeted or offered assistance to me or my two groomsmen. They were more interested in leaning over the counter and making jokes with no follow-up. The real issue began when we discovered our outfits didn’t fit properly. Shockingly, the staff intended to send us away with these ill-fitting outfits without any explanation or solution. After being measured two months in advance, we were given just three days before the wedding to pick up and correct any issues—a completely unreasonable timeframe. This led to us scrambling from location to location, trying to resolve the fitting issues, adding unnecessary stress right before the big day. For $240, we received clothing that didn’t fit and poor service. To make matters worse, we were told to take the ill-fitting items with us and return them the day after the wedding or face additional charges. The lack of care and professionalism was astounding. Men’s Wearhouse has clearly deteriorated since COVID, and this kind of service is unacceptable. I expect a full refund for the terrible experience and the poor quality of service and products.

Had to return my pants because they were too tight. I purchased the suit in Chapel Hill, NC. Returned in Buffalo near Galleria mall. The salesman was extremely nice and cordial. Didn't give me a hard time; and in fact, accepted the exchange (need a larger size) without grilling me as to "why" and mens warehouse will even mail me my pants to my home. 5 big stars for this company and understanding the importance and value of good customer service.

We recently had a few issues with prom and a wedding. Multiple re-measurements and travel to finally get things correct. At the end of the day, men's wearhouse made it right with me once all the rentals were returned. I know many people would never go back, but to step up and make it right with me was awesome! They are still on my list when rentals are needed for my family!

If we could give negative stars we definitely would. Their service doesn't even warrant a 1 star. We would recommend to avoid Men's Wearhouse at all costs.

My husband and I used Men's Wearhouse in Grand Chute and Grafton. The communication amongst both was horrible, one store would tell us one thing and the other something different. Everyone was fitted/ordered prior to the deadline. The pick up time was 3 days prior to our wedding. Out of our 6 reservations, 5 suits didn’t fit and were stained in multiple spots. The bride's father's suit jacket was too large and had multiple large stains. The groom’s father’s suit did not fit at all and had to be completely reordered. The staff was not confident it would be here for our wedding. The staff at Grafton said they would hand deliver it on the wedding day by 11am, if it was available. Therefore he had to drive an hour to Grafton and back on the wedding day to pick up all of the reorders. 3 of the groomsman suits were either too small or too large and had to be reordered. With only 3 days to reorder, we were lucky the suits even made it on time for our wedding. And thankfully the groom's father ran to pick up the orders.
After we returned the suits we brought up our concerns to the Grand Chute location with all of the issues that occurred. We were told that the day manager would speak with the location manager for a resolution and get back to us. A week passed so, we called the customer service line to see if there was an update, because the Grand Chute location wouldn't answer. They came to a resolution that all the reservations would get 50% off due to all of the issues and caused stress on our wedding day. We were told they would be issued in 2-5 days. 5 days passed and no one received their refund. Called again to see why the refund was not issued. Was told it was due to the way our wedding party paid and they said they would issue a check and mail it. 4 days passed and there is no check in the mail, called back to see what the hold up is and was told we should have them in hand already and nothing they can do on their end and it will be 21+ days for the checks because they were having issues on their end.

The communication amongst their so called customer service and stores/managers is horrendous. Nothing but lies and talking to different people that have no clue what is going on.

I'm assuming they are hoping we would just forget about all of the issues and the refund.
Unfortunately, we would never recommend using Men’s Wearhouse for your wedding or prom. Or for any of your suit needs. Stay away from them unless you want unnecessary stress and just a hassle.

*Will update review as everything gets fully resolved.

I was looking for a suit as a walk-in and staff was short of people. Staff was very busy just taking measurements on appointments and phones and had no extra time, even to acknowledge me, explain or apologize. To give them credit one could guess the problem just being there. It was a nice place to see the different cuts and try on some different sizes to get a feel of what I was looking for, and I was not interrupted doing this. I am not a suit snob but the fabrics seemed like one could do better, and the prices for a suit will probably easily be $250 at the lowest and maybe over $400 for something not that impressive in my opinion, you are paying full price for something I describe as at best average quality. I guess if you just need a suit asap they could work, but I would suggest a local mall anchor store over this place if you just need something asap. The prices will probably be comparable, the salespeople might be more helpful and the quality can only get better. Outlet stores also might be a better option if you have the time to get something that is would be designer label for a comparable cost.

We have purchased lots of clothing at this Men's Wearhouse, but after tonight, we will never be back. We came to the store tonight, May 14th 2024 at about 8:30 at night. We had called in advance to ask if they had what we wanted in stock, and they said yes, and to come on down. We got there, and this skinny salesman was unbelievably uncooperative. We wanted our son to try on a shirt, and the salesman would not unbutton it, or let him try it on. Without even measuring our son, he just said it wouldn't fit. We asked him again, and he refused to cooperate, and was rather rude in the process. I asked him who the manager was, and he pointed to an overweight man with a beard. I approached him to complain about the treatment we had received, and he was just as rude as the other guy. I asked him the name of the district manager, and he wouldn't give it to me. We left, and purchased hundreds of dollars of clothing at Kohl's. We will never be back, and I strongly encourage anyone else reading this to avoid this store if you appreciate good service.

After realizing we needed a black suit for our black tie wedding were attending Saturday, the exchange sounded seamless & simple over the phone.
They had the suite in the correct size (& color) we needed in stock. Was told it would be at the front for us when we come in.
Came in to exchange the suit and sat around for OVER AN HOUR waiting for help. Only 2 people working & all they wanted to do was hold a phone in their hands.
NOBODY was helping customers.

WILL NEVER SHOP HERE EVER AGAIN.

DO NOT RECOMMEND

My son went in and was measured for a suit for his my daughter’s wedding. He picked up the suit 3 days before the wedding. He made the erroneous assumption that it would all fit (as a young adult his experience is limited) Come the wedding day - nothing fit. Thankfully he had a black suit - and a white shirt. He wore his black suit pants, his black jacket, his white shirt. He had to wear the vest and tie from Men’s wear house because he had no choice. He did not have a vest. The vest was ridiculous and baggy. My son looked ridiculous. I went in and told them the issues after the wedding. They took half off the cost. $123 for the rental of a vest that did not fit and a tie. That is highway robbery. I am sad because it really made him look silly in the pictures. We tightened the vest as much as possible - but it kept sliding out. Also he had forgotten that when he was 5 years old he was a ring bearer in his cousin’s wedding. He was measured in Chattanooga and went to pick up his tux at Lenox Square in Atlanta. They had no record of his existence. We spent hours while they attempted to alter what they had on hand to fit him. The suit jacket would have fit a 12 year old - but they shortened the arms to fit his. He looked like a football player with extremely wide shoulders and a very long coat. I will never allow any one I know to shop a men’s wear house ever again. It is wiser to shop a Kohl’s or Belk’s much better customer service and cheaper.

We scheduled an appointment for a Prom rental. Arrived on time, the woman was rude, told us they were busy and to sign in. I tried to explain we had an appointment, we were told to sign in and wait. A gentleman ended up fitting my son. Based on the price of rental, we decided to purchase a suit. He attempted include a $110 vest from a different line, instead of the $60 matching one. The sleeve alterations were $40. I sent my son alone to pick up his suit, I had him try it on when i got home. The jacket sleeves were not hemmed properly. We have to bring it back. Took the pants to our local tailor, because his shoes were not in yet. Another $60 for pant alterations. I was flabbergasted. Needed the waist taken in, hemmed and adjusted. These were just purchased and fitted 2 weeks ago by mens wearhouse. Overall disgusted by this entire process and I feel we were taken advantage of. I am a female completely unfamiliar with suit buying. So a "great deal" suit ended up costing upwards of $400. Do yourself a favor and avoid this place.