Mears Group Anmeldelser 

Same as all the 91% ratings of one star. Not going to list my complaint. I live in Dover kent, never seen anything like it, its abuse towards residents of council to submit them to such a company. Badly run is not the word for it, I suspect they are under staffed and not able to meet their contracts. Councils need to move on and take back their repairs plenty out there wanting work.

Disgusting company with know Shame for ppls & their communities, all about money.

Honestly, I have no idea why South Cambs chose Mears to represent them. It's like telling everyone how little they care about their tenants or properties.
The work gets done (When they do turn up), but the level of quality, I think gets left back at the office. Off-cuts of wire, debris, dust and pure unadulterated untidiness, all of which you have to clean up yourself, tells just how little the company cares about you. Disabled people are no exception.
You get that attitude about them, like you're scum because you live in a council house and therefore that is the level of "give a s**t" you're gonna get.

Awful tradesman, won't let them in my property ever again. Shoddy work is completed every time. Wish I never let them in the door.

Got a phone call yesterday from the workman he said he was coming this morning to fix my front door lock.
I waited in all morning and he never came.
Don’t like being lied to.
No respect for customers.

Had new bathroom for the disabled fitted beginning of June this year. First the drain wasn't fitted properly and stunk to high heavens. The OT hadn't planned the bathroom properly, so it was wasn't safe to use.
Mears arrived Wednesday 20th October to refit. From then on it's been a nightmare.
Wrong shower tray was delivered. The workman has left us in a dirty mess. Never covered carpets, or anything. Used a small bedroom, we had shut the door to stop dust, he left it open so everything in there covered in dust. Stair carpet wasn't covered, and it's rained everyday, so it's filthy where he had been going up and down stairs. For two disabled, and retired, people to go without bathroom facilities for nine days is absolutely diabolical. We have nobody to come a clean all the mess. I will be contacting all of the disability groups I'm a member of. This cannot be allowed to happen to people with disabilities.

Updated: 5th November.
24th October leak from toilet, where the workman had taken it out to fix the drain, down through to the kitchen. Fixed 25th october.
Shower tray arrived 30th October, but no waste pipe. That didn't arrive till 3rd November and was fitted 4th November.
5th November shower leaking badly.
So, we went 18 days without shower facilities.

Just simply no good. gas check was void when I moved in as it was for the previous tenants stuff...have been contacting them for nearly a year now to try and book it to no avail. They've just ignored it and now I've been sent letters threatening to take me to court.

How does a company hire humans then become to vile?

Firstly, all the office staff and Manager including Supervisors don't have any knowledge of Construction, all they are is Computer wizard, they can't identify any Construction issues but look at pictures sent back on there PDA,s, At Eastbourne you have DIY Guys acting as if they have Construction knowledge, but they don't, there are 3 out of 30 that have extensive experience and knowledge who I won't name, but the rest are as useless as a chocolate teapot.
They are on a same par as the Operation Manager that always repeats the same ( I will see what I can do) man's an operating idiot, couldn't punch a fly of a rice pudding but still convince people he's there to help.
Untill Mears Eastbourne see that management are underperfoming in the most disgusting performance that Lewes and Eastbourne has ever seen they would hope Housing Maintenance still was in place.
Eastbourne Mears shows on Trustpilot and so many more site of the disgusting treatment from Tenants within the catchment areas they cover in Lewes and Eastbourne.
My personal grief is with the operating system employed by Mears Eastbourne and there bosses like Lucy's Critchly and higher need to address this disgustingly poor Branch, a Monkies tea party would perform 💯 better. Tenants cannot get through on any phones as Eastbourne Branch have as they call FAT FRIDAY and all office staff are pigging on Pizza's etc.
You also have office disobeying Mears policies and getting staff to use there vehicles to do private work for office staff etc.(ie Park your van back of house over the weekend so it doesn't get seen) and the week before they sacked 2 pps being seen in their vans, funny enough the Management didn't get sacked.
If you want to be a tradesmen then never ever work for this Branch because they only want you to have one quality that is to lie to your tenant.
Look at all the other site reviews (my thought lye there with all the other 1k plus bad reviews from employee's and Tenant. God help us restructure our Council and get rid of the Mears Branch in Eastbourne

what a completes shambles.
They lost a contract recently because their were not enough boots on the ground,
it seems when things start going wrong they install managers with absolutely no experience in the facility management side
This has the detrimental effect of taking more money out of the contract, so there was not enough people to fulfill the contracts needs. of P.P.M;S and the repairs generated from them and general fault which occur day to day,
Lots of the work was subbed out to local companies.
They want you to be proficient almost self employed source materials and order materials, but the system will not let you book in slots to go back, because you were always picking up the shortfall, for the lack of people employed during maintenance.
Finally training and management are a joke,

Absolute shambles yet again but a different property.

Asked them if they would uncap the gas on an empty property. They clearly stated a specific date and 3 hour time window (11 - 14.00) and said they would call when they were on their way.

I put these details in my calendar straight after the call and, on the day, I sat waiting for them to call.

As it was getting towards the end of the stated time frame I was given, I called them to confirm they were attending. They said they didn't understand why someone said what they did as they don't give dates or times and just turn up and don't call ahead!

They also said they came 2 days prior but no one was in. Despite me telling them on the original request that it was an empty property and they needed to contact me as I have mobility issues and couldn't wait for hours in an empty property.

They then said they would try that day but couldn't guarantee. So I went to wait for 3 hours in my car and only got it uncapped because I spotted one of their engineers attending a property in the same street. I asked him if he could do ours and also called their office yet again to try to get the gent assigned.

The second star is only because their engineer was helpful, not the chaotic mess they have as admin support.

What a disaster 😭 company stay away , I don't know how government works with them ,very bad ,they never stay on their world,
They never do any good jobs 😕
Only want to make money from government changing opointment all the time,looser

Mixed experience to be honest. Some Mears operatives are prompt and efficient. Others are so bad, their dangerous conduct overshadows the good work of their colleagues.

My concerns at this time relate to a particular Mears window and door technician called Ian who works on council owned property in Thanet.

This technician's name appears to crop up whenever essential repair work to my home is delayed or sabotaged.

In the past he has intentionally stalled on signing order sheets for the purchase of a new kitchen window for my home following a situation where the window fell off its hinges, leaving my african kitchen without a kitchen window for a total of about 7 months . His actions turned out to be an act of deliberate malice, covered up by Mears Management.

Now I am in a situation where my unsafe wooden front door needs replacement and no repair appointment is being offered. This has been going on for just under 2 years.

Funny thing is, my two closest neighbors within the housing block whose front doors showed the exact same structural defects as mine had their doors replaced immediately. Um... and yes, they were both English residents.

Again, it turns out that it's this same operative called Ian linked to this delay. Once again intentionally leaving my African home in an unsafe state.

I have openly expressed my concerns about how I think there's some underlying xenophobia here . Of course Mears and Thanet District Council strongly deny it, despite all evidence to the contrary.

But if it looks like a duck, swims like a duck and quacks like a duck you can't continue to deny that it's a duck.

Edit
A month after this review was posted,the Mears employee mentioned in the review, Ian,has been directly linked to an act of suspected (retaliatory) trespass and criminal damage outside my home.

Wayne Morris of Peterborough dept re boxing in beneath boilers at 25 the acres Barnack Pe93en was very professional communication was great, friendly service adapted boxing so my kittens couldn't get behind it. Just wanted to do this review so you can tell him he's done a really excellent job.
Ann Garrett

If I could, i would make it minus 5 *
They turn up before you receive your appointment letter,
Or just don't bother to turn up. Lost two days work in the last two weeks after making new confirmed appointment for gas inspection. Terrible company that just tell lies all the time

They are terrible at everything. They don't care how they appear or the difficulty that they cause in people's lives. The complaints procedure is just ignored. They partner with councils and then drag even organisations they are associated with through the mud. They know people can't avoid them and so they just treat everyone like dirt. Their staff are crap. Their organisation horrific and their directors are just grifting scumbags

Mears are doing the housing regeneration to Netherfield Milton Keynes and I cringed at the thought of them doing such a big works with their ignorant manner in dealing with people but give them a chance I thought.
They did their house condition survery and air tightness test so far and took pics of faults and issues told would be fixed at same time of removations and hey I thought great they will finish all the tweaks they ignored from the new kitchen just in some months ago, gap in wall, one cupboard not put together sealant issue behind unit, but generally the kitchen was lovely, just did not have energy to keep chasing them. They cant access the pics allegedly on another system and now want to send another surveryor out for 'delap' survey, what diff is this to house condition pics, same, so I said hey use same pics, nope gotta do another survey. Another charge to the council?
So they cut off the windbreakers from the house, but they then just dump the city fibre box on the ground and as I look out a worker kicked it probably careless rather than on purpose, but I stressed what would happen to it. Would they cover it, re situ it liase with city fibre, nope i had to insist they did something and what i got was a bit of wood plopped over it to shield it from rain as in diff position.
They tell me city fibre are not talking to them and update that today city fibre had no right to mount the boxes on the widbreaker despite it a council and city fibre liason to install one on every house. A lof of houses had them installed in that way on this road and you would think they would take care of rerouting the box, no they just dumped it. My connection was still working but others was disconnected and box damaged allegedly. Hence why city fibre not sorted mine but has to others as connection caput for them.
I have conversed for a few weeks now for them to take care of issue and came to head with them telling me to speak to vodafone, who inturn spoke to city fibre who said as line not broken at this moment despite at risk of compromise at any point during works, its stuck on a peg of wood, wonky falling easily over in plot of dry concrete where tonnes of scaffolding is soon to go up monday. Poor box I suspect wont survive!
Vodafone tell me city fibre need to be emailed on my behalf and i have already spoken to them over phone for mears to be described as difficult, hence why mears calls might be being ignored.
So Mears has said doing nothing not their responsibility despite them chopping if off and dumping on floor. So stalemate either box is gonna die and then city fibre might rush on white horses to protect my line which is connected to medical alarm etc.... or its shoddily just gonna sit their waiting for anyone to kick it as its in a stupid precarious place stuck to a bit of wood which falls over. Hope MKcity fibre see this and send out a hero who gives a dam as mears sure dont.
I understand ring your provider but mears were the ones who dumped it on the floor, now not covered but as said stuck to a wonky peg with no protection, no compassion re me begging them to sort out liasing with city fibre, nope. Scaffolding goes up monday and after the kitchen and woman liason who I suspect is fed up of me expecting just no anxiety, no stress please, my health is bad, it dont look good. I feel they are too bodge like to be doing such big works!!! Will update.

Rude and unhelpful staff. I hope Redbridge council does not renew the contract with this appalling company.

Please trust pilot. Let us give zero or minus stars. This company turnt up on a horse with spurs and a stetson. To say they are the biggest bunch of cowboys is actually an insult to cowboys. Shame we can't post photos or I'd post a picture of the 5hit show they call work !!!

Logged job with this company first week in June to turn off communal central heating as pipes under radiators are still hot and water rushing through constantly waking me up. Still waiting for this simple request to be carried out.

Now we have no hot water and they said this is not urgent and may take a few days, bearing in mind there are pensioners living in this communal house

2 years ago we waiting 6 weeks with no Heating or Hot water, this was in winter time

ABSOLUTELY DISGRACEFUL Maintenance Provider

I've been waiting for my intercom to be fixed for over a year I've just had major surgery and had cancer kidney and adrenal gland removed now I'm home I get my very important medication delivered to me but they can't get access to my flat because intercom is still for over a year broken Medway council need to end contract with these scumbags