Mears Group Anmeldelser 

I have only given this useless company 1 star as no stars or minus stars isn’t an option. I am not a customer of theirs but I am unfortunate enough to live in a flat below one of their properties. There has been a water leak from the above property into my flat for 2 weeks now and despite me constantly contacting them still nothing has been done. I chase them up every day only to be fobbed off with the usual excuses and platitudes then the weekend comes around again and am told it’s best to ring back Monday, unbelievable!!!
I have never dealt with such an inept and incompetent firm. Avoid them at all costs!

I can't find the words to describe the horror of this company. They are really scamming people. All the people are complaining about the poor condition of the building. The building is like a freezer in the winter. All the walls leak water in the winter due to high humidity, and the ceiling as well. In addition to mold throughout the entire apartment, the water is very weak and the windows are broken. There are cracks around it as well, and the company is violating the law. If you report maintenance for repair, they do not send official appointments. They just come and knock on the door randomly without warning in advance that they will come for repair. Unfortunately, we have suffered a lot. My young children and I left in January last year, and we are still suffering because of Poor housing condition.

They send out labours and don't tell them what the job is they are meant to do and sending out a electrician to do a plumbers job what a bunch of useless cowboys and thurrock council are hiring these cowboys to do a cowboy job only to get a professional to fix their mess.... Don't allow this company to do any work as you will regret it.....

If you’re looking for work at Mears….. don’t. Everyone b*tching about each other behind backs. Constant moaning. Awful people to work with. You get the one good egg, but majority are people I wouldn’t dare cross paths with outside of work. Left after a month and a bit. Would rather have no job than work for that company.

After cleaning my windows, approximately 20 minutes thereafter I had an almost heart attack moment when the pane of glass fell into the living room. Thank heavens it didn't fall outwardly as I live on the 2nd floor. I called my housing associations emergency repairs number and was greeted by someone who addressed themselves and asked what the issue was. After a few minutes I was told that an emergency repairs would be sent within 24 hours but hopefully that evening.

After about two and a half hours the employee arrived and asked what happened, I told I had cleaned my windows and that it had fallen out of its own accord and he proceeded to pick up the glass and place it back onto the frame as it was. I argued that it wouldn't be safe but he disagreed and carried on. I was shocked that this was happening and so told him I needed him to make that statement on video if it was true. He then became insulting, accusing me of taking the glass out and refusing to work if I recorded him. I continued filming and he said that he was leaving because of the filming.

He called his boss saying that he wouldn't be filmed and not responding to any of my questions. I'm almost glad that he didn't continue the work as this would be 100% unsafe and could have fallen out again.

I was then told that they had sent a carpenter out when talking to their customer services.

This was the Peterborough branch of Mears. Absolute cowboy worker and I wasn't impressed by the customer care either. They just don't care about their customers, only in getting paid for cheap and poor labour.

0/5

Day 2: After calling the social housing office to explain my situation and having an emergency window repair arranged I was told that someone would be around to resolve the issue today but any time up to 18:30. At 20:00 (the time I am editing this review) there is no sign of them and no courtesy call to explain.
I'm annoyed but in no way surprised.

-1/5

Day 9 - Still no sign of anyone coming to repair. It seems that I shall have to take this to the housing ombudsman. Despicable organisation.

-9/5

They are terrible, bullies refused to hand landlords their property back, refused to pay fair rent to the landlords. Lie about repairs. The condition of the property are terrible. Complaints don't get handed at all. Just a bunch of people lying to landlords and tenant.

This is absolutely pathetic. My drains and toilets were ALL blocked. I waited in all day for mears after ringing up at 1pm and getting told 4 hours. Rang up at 9PM after being told that ALL of the engineers are busy and that they would be out by 9pm. Still not been out the next day! Bathroom is flooded as my toilet pipes are blocked solid. My garden is also covered in sewerage. No wonder why reviews aren't responded to and you just keep on saying please be patient. It's not a hard job. Milton Keynes Council need to choose someone else to deal with things for them! Mears are absolutely awful. Better off getting your own people in.

Terrible service their supervisors are clueless and don't have a clue

We attended a property they were working on in Norwich to collect and dispose of hazardous materials. Despite months of requests they still have not paid the invoice. I would strongly advise any company to not work for them. Their accounts department are surly and unhelpful. We are now in the position of handing this account on to a debt collection agency. Thereby wasting more of our time and effort. All for an invoice of just £150. Very unprofessional company
Avoid working for them

I wish I didn’t have to give them a star. They dodgy. They tell lies especially the staff inside the office. They cover up for each other. Very unprofessional.
They have no respect for the tenants home. They can get quite aggressive too. Majority of the time they look so miserable, makes you feel uncomfortable in your home. They know they can get away with it because there’s no one to complain to. I take the day off from work and they don’t bother to turn up to do the repair, had to call them to find out what’s happening then the office said no one is available for the job and they had over a week to inform you but no apology’s.
We definitely need them to go!! Bring some new people in.

This will be the 3rd time that they've been a no show in spite of a text saying they would be here yesterday tried to call non stop engaged tried to call HA number 22 in the queue ..fed up - its a fence that came down in high winds and it came down because it was bodged last time its a public right of way so I'm getting shouted at and worse by neighbours because they cannot get through. plus people just walking in to my garden and taking things -told HA all this they said how terrible it is blah blah and this is where it ends. No one cares.

Don’t even want to give one star. Don’t know how to run a business, I have no idea how they get contracts for our boroughs, that’s where the wasted budgets go! They don’t contact you when a repair is reported. You have to contact them again, get an appointment after waiting a month, sit in all day waiting then they ring and cancel, not got enough electricians so why trade? Does not solve my not having electricity in my kitchen sockets, bad company as someone here stated “incompetent”

I am a tenant with a housing association who unfortunately use Mears. I have a leaky tap in my kitchen and reported it to my landlord. Had the initial "inspection" which confirmed that I did indeed need a new tap and one would have to be ordered. He was there 5 minutes (one day off work wasted).

Then I received a text to say they would be back on 28th Feb to fit the new tap, so I booked the day off.
Today I received a letter to state that they were coming on 27th?? Apparently they had tried to ring me (they hadn't) and changed the appointment because they couldn't get hold of me. Surely if you can't get hold of someone, you stick to the original plan until you do?

I tried to call to get the appointment changed back to 28th as I cannot change my day off at such short notice, spend 20 minutes waiting for someone to answer my phone before I gave up and messaged them on social media.

Just received a message back to say that they only do kitchen and bathroom repair and they can't help me. The tap is in my kitchen and the Mears guy was there last week to take the photo!

Going back to my landlord to complain.

If I performed with this amount of incompetence in my job, I wouldn't have a job any more.

My dad is moving in to a bungalow in village of Arrington South Cambridgeshire, the water was all drained down so no hot or cold running water, no problem, Mears plumber called spent 5 minutes turning taps on and off then left, problem is no hot water in the kitchen, customer services is non existent, why South Cambridgeshire District Council use this company i will never know

My score is based on the manners, attitude and work ethics of the 2 guys who attended to do the work. Why, when your office dwellers were told by your own experienced tradesman, it was a 2 man all day job, did you pull one to attend a "meeting" and initially send one, who then had to phone you to say it was a 2 man job? Your meeting wasted 3 hours of work time. I also feel that time served, skilled trades men should be referred to as such, not operatives. They were in my opinion, also not provided with adequate clothing/equipment to protect them from the weather, if open reach and councils can provide work tents surely you can? (Not functional for all jobs I know.) These poor men were soaked to the skin. Removing a botched back door and refitting is physical, but quite stationary work, so the cold gets your bones quicker. They say if you look after your tools properly, they'll serve you for years. The same could be said of your work force. Do you not check weather reports on the day?
If you don't listen to and respect the opinion of your own tradesmen, how on earth can you expect customers too?

If could leave no stars we would have disabled son cery anxious about appointments get him ready for whats to be done again cancelled apparently only 1 kitchen serveyor in the whole of peterborough and always cancelling. If could pop photos on of what been left with i would but we cant

Never even turned up. Got a text message to say they were on the way, my sofa is next to the window and I can see the whole of our street no work van came on the road. Phoned up to see what was happening to be told they had been out and couldn't complete the job. When I explained that no one had been the lady on the phone tried to say that he may have got to our address and realised he hadn't got the parts, we've already been waiting over a month for the part, so why was this appointment even made if they don't have the part! Looks like to me they are trying to make it look like our fault they haven't completed the job on time. Rotherham council don't care.

Had mark the painter round today to rectify someone else’s painting from yesterday and I couldn’t be more happier with he’s work the painting is great he cleaned up after himself one happy tenant
Thank you so much mark

Forged gas check,
Harassed me calling to door 5 times in a day after being informed on numerous occasions I work nights but thats what happens when you report a forged gas check.... I gues the stupid moron couldnt post a letter, write a email or leave a voicemail....

Harassed me on other occasions also.

Managers covering it up, council covering for mears as half mears staff are ex council staff.....

Not very professional do they get paid to put the phone down on you then have you waiting 10 mins for very abrupt manner not impressed at all