Mail Boxes Etc. UK & Ireland Anmeldelser 1.954

Lovely customer service

Having such good communication was very helpful keeping me informed on the procedure. And my item is made of silver so I was concerned about it getting bent. it is a spoon which is still in lovely condition considering it is date stamped...1618, and has a slightly later owners initials and date...1638 on the end of it...which is very special. It was packaged exceptionally well.. firstly in tissue paper then in many thick layers of bubblewrap.It was then 'sensibly' placed in quite a large box..(for a spoon)where it fitted snugly right in the middle with the box fully packed. So if the box got dropped or received any heavily handed treatment my item would be safe from damage.
Many thanks, Martin Stevens...
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Posted presents to American today in Cambridge king st branch - so helpful , quick and easy to do with his help , definitely will return and use them again!

Hopeless website. Wasted over an hour. They did not offer any compensation . Fed up with poor service

Untrustworthy. Avoid. If you want your property to go into a black hole for two weeks only to get shipped back to the point of origin, and to arrive damaged then choose them. Unbelievably unprofessional. The head office washed their hands of responsibility of their franchisee and did nothing to help.

Great and quick customer service

Affordable, fast, and nicely done printing job!

AVOID - Terrible experience - no communication, did not collect my items when they said they would and then refused to answer my emails and never called me back when they said they would. Gave them a chance to respond to my complaints and they still never got back to me. Went with another company - Pack & Send Hall Green and the difference was night and day - amazing service.

George was extremely helpful in arranging my shipping and package. Will definitely be coming back

Very quick and easy printing, just had to send an email with the documents I wanted to print

Very professional, excellent packing of porcelain

i went to mail boxes etc served by jorge and he was very helpfull with everything , super good service im very happy

I am not usually inclined to leave company reviews, but my experiences with Mailboxes Etc. Ruislip deserves recognition. I have used their services on several occasions, and each time the customer service has been exceptional. Most recently, earlier this week, I was assisted by Alec, who went above and beyond to resolve an issue that was outside the scope of the service I had requested. His professionalism, dedication, and cheerful manner ensured the matter was handled smoothly. The final delivery was carried out with care and a smile. Thank you for consistently outstanding service.

I contacted MBE to arrange for an auction lot to be collected and posted to me. I asked for an estimate before the auction, and knowing that this was possible, I went ahead with bidding and won the auction.
All communication was prompt and relevant. My item was wrapped securely and professionally, with no risk whatsoever of damage in transit. The receipt from the auction was also included in the box, which I hadn't thought to check about and ask for.
I hadn't known about MBE before, but would definitely use them again and would recommend them to others. Thank you.

Had a great experience! Super friendly staff and efficient. Will return

The shipping process at Mailbox in Farringdon Road was excellent and the service & support provided by Ling over the next 5 weeks was above & beyond the norm. What was wrong my 5 day delivery turned into 5 wks.Italian UPS got in touch with my sister eventually & told her he couldn’t deliver it to her home. Arrangements were made by driver to drop parcel in a Grocers in Camaoire. When she went there on arranged date - no parcel. In contacting driver again he said there was money due but didn’t know how much & would ring her the next day. Before that Ling very kindly looked into the matter providing us with amount due & a link to pay it online. Why I have to pay duty on what is a gift to my sister for Xmas I can not understand. Anyway my sister paid online & let driver know & another date arranged. When she visited Grocer no parcel again. On checking with the driver “his van had broken down”. At this point she insisted that he brought parcel to her door which he should have done in the first place & she could have handed over payment there & then. It is completely ridiculous the amount of time my sister & I & Ling at Mailbox have had to put into the delivery of one small parcel. It has put me off from sending any further parcels by UPS/FEDEX or DHL. WHAT IS WRONG WITH THE ITALIAN DELIVERY SYSTEM?

Being a slightly complicated order - pick-up of some antique works won over auction from a location in the Isle of Wight and delivery first to Portsmouth, and then onwards to me in Mumbai, India, I was initially skeptical of how this could be accomplished.

With an intermediary courier, this took some time, as we had to wait until the person was able to go pick it all up, but communication was consistent, and after all was said and done, the package reached me in very good order.

I would highly recommend utilizing the experience of MBE Portsmouth, and the diligent correspondence / updates from their team member Ansa.

Sure to use again!