Maui Jim Anmeldelser 230

Your team is always so friendly and helpful. Every interaction reaffirms my belief that Maui Jim is truly the best of the best. From helping choose the perfect lenses and frames to ensuring I love the pair I chose, Maui Jim never disappoints. I love letting people try on my Maui Jim’s and watching their astonished reactions. Once you go Maui Jim you never go back.

UPDATED - January 10, 2024

I was pleasantly surprised by a call from a representative from Maui Jim today. There was a sincere acknowledgement of the problem and a desire to get things worked out (which they did). I will say out of all of my years this has truly been the best customer service / care for customer / backing of a product that I have experienced and certainly earned back my business going forward. Hats off to you Maui Jim and specifically Mary (from Ontario) for reaching out and working though this!

I purchased a pair of rx glasses from Maui Jim 3 years ago (Haleakala). Since then the arm hinge has broken twice, additionally, the design of the glasses is such that the inside of the lens is scratched by the arm… after contacting Maui Jim multiple times, they closed the case and did nothing to address the poor quality and design issues.

Don’t be fooled by positive reviews and stay away from there products. There are many other glasses manufacturers with life time warranties and customer service which stand behind their products.

Broke the arm on my prescription sun glasses from Maui Jim. Didn’t know that they had a repair facility in the UK but found it on the web. In short, I returned the glasses according to the instructions given and, in turn, they were repaired, placed in a new case and returned to me within a week…for the incredibly reasonable sum of £12!
Very impressed to find this level of customer service in 2023 at such a low cost. Well done, Maui Jim, I’ll spread the word! Aloha!

I spent $250 for a pair of Maui Jim’s. I have to replace the nose pad every 60 days. Maui Jim used low grade rubber with a lower grade glue. If you like repairing your sun glasses every 60 days, then Maui Jim is the brand for you. You can buy Ray Bans at Costco for $55, and not have to repair them every 60 days. I wish I had!

Good product, but horrible customer service. I was planning on buying multiple pairs, but after speaking with their customer service, I am writing this review. They do not stand behind their product AND expect the customer to enforce the agreement with vendors. Ridiculous. Look for an alternative product.

Very good customer service and handled my sunglass repair very well.

Refused to replace middle bridge under warranty. My 4th and last pair I will ever purchase or recommend. Typical corporate crap company.

Used to love maui jim, got multiple shades repaired and they always just charged for lenses now recently the middle bridge breaks really easily and they charge $40 to fix that and refuse to cover for warranty. Their customer service guy was rude and unhelpful. 10+ years and over 30 pairs bought and now they decide to stop caring smh.

I love Maui Jim sunglasses, and don’t wear any others (shame you can’t find them on the high street too often these days, but that’s by the bye). On a recent holiday I was in a jeep which banked hard, and I clattered into another poor soul. A temple of my Banyans snapped. Hubby found the MJ repairs site and hey presto, my repaired glasses are on their way back to me. All for just £12! A new pair would be between £160 and £200. What’s not to love? Thank you MJ for such swift, easy service. Definitely recommend!

I love my Maui Jim sunglasses.. how they enhance the azure blue of the sea, while on holiday, is breathtakingly beautiful.. after a recent holiday to the Maldives, the glasses made my memories more vivid. But I scratched them… so… asked for a repair.
The repair service for my wonderful, beautiful sunglasses is outstanding!
Quick simple return process, quick turnaround, great communication and an amazing customer service.. thank you Maui Jim UK xxxx

I've been a long-time fan of Maui Jim sunglasses, appreciating their quality and craftsmanship. However, my recent experience has been nothing short of a nightmare. Despite taking great care of my sunglasses, one of the lenses cracked under normal use. Even the specialty glasses shop where I bought them confirmed that it was a non-provoked damage.

Unfortunately, Maui Jim refused to honor the warranty for the broken lenses, claiming it was outside their coverage. The customer service was unresponsive and unhelpful, and it felt like they were simply reading off a script instead of addressing my concerns.

What truly baffles me is that a brand priding itself on quality and customer satisfaction failed to deliver on either front. The refusal to cover what is clearly a manufacturing defect has shattered my confidence in Maui Jim.

I would caution potential buyers to consider other options if you're looking for a pair of sunglasses that come with reliable customer service and warranty protection.

Over the years I have owned many different high end sunglasses : Ray Ban, Oakley, Dior, Chanel, Bvlgari, Gucci to name but a few. I thought I had found my all time favourite in a pair of polarised Tiffany sunglasses and was gutted when they broke. Having searched around I came upon Maui Jim's Ocean glasses and I am now glad my Tiffany's broke! I have the Ocean in Tortoise & Raspberry and the Maui Rose lens is the best I have ever come across. The clarity and contrast is amazing. The frame is amazingly light and comfortable and they came with a foldable case. They look stylish and I really can't fault them. I can't imagine wearing another brand now.

they only get 1 star because I had to I sent 2 pairs back to have lenses repaired or replaced I have no problem paying what ever I loved the glasses , never got them back never nothing , so I have another pair I want to get new lenses so I ask can I purchase them they say no send glasses back .... no thanks , so if you are looking for a company who you want to wear there gear forever like I was I bought the first pair on the boat docks of Hawaii sorry I will shop else were there are to many brands they give and have customer service now more wasteing my money and not returning my glasses no service no way no excuses this company takes advantage of being on the island and terrible customer service a big bully company and look elsewhere if you are considering making the investment on a good pair of gasses not a cheap no coustomer serve so if you wear there garbage know you are wearing nothing to be proud of in my opinion and spread the word as I will on every platform aviialible .....

Amazing product and fantastic customisation. Very intricate decision making about lenses, colour, materials. HOWEVER, the website appears to have taken a sudden downturn! Please reinstate the old website! Much more informative on a product by product basis.

The company makes it hard to return or exchange even though it's their lenses that scratch so easily. You can see this common complaint even on their "highest scratch-resistant option" sunglass on their website called the Makoa. You are also better off going to Sunglass Hut and having a sunglass product trained rep give you exactly what you need regardless of brand. I told the untrained Maui Jim web chat agent what I needed and ended up getting sunburns all across the sides of my eyes due to their ill-advised recommendation. Later on, I finally drove far to Sunglass Hut to get better support before I would go blind as a professional driver and they gave me the exact sunglass that went on to protect me. Maui Jim then would not take their easily scratched glass back as Jake D's review mentions. This was a $300 mistake that I can't even get a partial refund for and it all started with shopping on the Maui Jim website instead of going into to a Sunglass Hut to speak with an expert. Sharing this review online

Own both polycarbonate and glass lens model Maui’s and both are a so called bronze tint and rather different. The polycarbonate lens is a really dull not to be used on variable cloudy days and is really depressing to look through. The Mixed Plate glass lens isn’t much better either and has a tri colour cast on the surface of the lens clearly visible in good light. Performance is a really poor second to Serengeti Alray for the glass lens and the same for Serengetis plastic Linosa which beats anything from Maui Jim’s polycarbonate stable hands down. Brilliant advertising from the Maui camp is what Serengeti can’t match. It’s all a massive hype when it all comes down to it but don’t be taken in. Try before you buy.
Iabl

I bought a pair of Maui Jim frameless sunglasses many years ago in the UK. I remember thinking they were quite expensive, but now I know they were worth every penny. I found other sunglasses very uncomfortable and heavy, so I never used any other sine, but this pair. A few weeks ago, while on business trip in the US, the glasses fell off my face because one lens got detached. I tried to have them repaired at serval opticians, but with no luck. Eventually it occurred to me to look at the company’s website, which I did and got in touch with customer service. I was advised to send the glasses for a repair (free, with potentially minimal administrative charges). The customer service has been excellent. I got a response to my first email immediately, during weekend. When I posted the glasses, I got receipt confirmation within 2 days. I was just informed, not even the whole week later, that the glasses have been repaired and are on the way back, with tracking number provided. I also received an invoice with £0 to pay, which make me feel a little guilty. I doubt I would ever consider any other make. Before I bought this pair of glasses I tired many brands and never persevered with any of them more than one season.

Amazing quality glasses..once you wear them you will not buy anything else.. follow up when I had an issue was outstanding ..seriously I will never go else where for my sunglasses and now my wife has a pair ... very very good company and after sales service ..

Top class customer service!
This is the best customer service I ever received. They go a long to help the customer. I bought a pair 4 months ago and had it stolen yesterday, well guess what they offered a discount for a new pair...Still amazed by the quality of their sunglasses and top class customer service. Now that's customer retention guaranteed!

Requested to repair my Maui Jim sunglasses at UK Guildford service as one of my temple was broken. They communicated very well. Made it look like new sunglasses, with original parts and even gave nice Maui Jim case. This extra mile customer service is 6 star customer service.