Makro Anmeldelser 

Worst ever shop experience
Everything bad expensive..down to waiting for ever at cash register very slow staff
Hole experience terrible

Rubbish! No Under 16s allowed, for what reason? Pathetic.

Macro Rayleigh - signage explaining this was facing wrong way and only visible after entering.

I can't believe this. It's a joke. No children under the age of 16 are allowed to go in. Yet they have people and staff in there without face masks but kids are allowed in supermarkets and other shops and to think I'm gonna leave my children at home when I come here I don't think so. Very poor from makro

What on earth are Makro thinking not allowing under 16s in store, if the supermarkets etc. are doing so then I can see no rational explanation for it. Disgraceful!

Called up as had a query as to whether my Makro card would be valid at the Greenwich store as was down for work.
Lady on the phone VERY rude and abrupt.
Went in anyway and queued behind an old man wanting a refund. Presumably the staff member (said Annette on her badge) was the same as the lady I had the misfortune of speaking to on the phone. Couldn’t believe the way she spoke to him! Very very unprofessional and rude as! She definitely needs some customer service training.
She was also super rude to a lovely lady who requested to use the toilet before signing in.
Fortunately for me (and her, as if she’d served me I’d have asked to speak to her manager to complain) another really helpful lady call Lin who didn’t have an attitude problem, came, listened to my query and sorted me out a pass.
A shout out should also go to the cheery man on the checkout who was great! Annette needs to learn from her colleagues about the importance of customer service.

so why is a child under the age of 16 any more a covid risk than anyone else??????? what a stupid pathetic rule!!! makro truly have got themselves an utterly clueless bunch of H&S advisors...cinemas, shops, airports, hotels, ( and the list goes on) dont victimise so why should makro.. my daughter doesnt want to go back and tbh neither will I

Totally discriminatory not allow children under 16 to go in. Staff so rude. Never going again

Goederen worden niet geleverd. Geen antwoord op telefoons of mails. Alsook geen antwoord via messenger. Naar de klantendienst in Makro Eke geweest. Goed geholpen, dossier opgestart. Belofte gekregen dat Makro binnen de 5 weken ons geld zou terugstorten. Nu 7 weken later nog steeds geen centen en geen antwoorden!!!!

I have just tried to shop at Makro Croydon, only to be told I cannot take my 5 year old daughter in the shop with me as under 16's were no longer permitted due to coronavirus. However walking behind the manager in the store were two young people whom and in the Managers words 'possibly may not be 16' but they asked the parent and the mother claimed they were. When I asked if the obvious children had proof of their age, I was told they had asked the mother and that was enough. So because my child was 5 she, in my opinion had been excluded from the shop. However if your child is tall enough and under 16 you can go in???? sorry but this is clear victimisation and why are makro enforcing this when other large retailers are allowing children? When I asked the manger I was told he didn't really know what the full explanation was and that it was just on the risk assessment from Head Office. Makro what is the point of issuing risk assessments if your staff clearly have no idea what information they are receiving and for what reason??

Disgusting chicken breasts. slimey tasting even after beating and grilling them practically to death. I've tried several pieces from different parts of this 10kg box and they are all the same. Not off but they have a horrible 'uncooked' in the mouth feel even after repeated battering and burning. Damien at Makro Fareham says it's my fault.......ps they were properly stored at all times

bestel actie via email 1 kopen 1 gratis , 25 zakken meststoffen , dus moet ik er 50 ontvangen , maar nee ik ontvang er 25 allemaal losse zakken van 20 kg in camionette gesmeten waarvan er 7 stuk waren en lekte , mail en bel echter zonder resultaat , mails worden niet beantwoord bellen lukt ook niet want alle lijnen zijn overbelast
echt schandalige firma, ik zoek hoe ik mijn geld kan terug krijgen

De goederen worden niet geleverd en niemand antwoord op mijn mail om te zeggen wanneer het wel word geleverd.
Als er vandaag geen reactie komt ga ik mijn geld terug vragen via test aankoop.
Het is echt schandalig.

Zeer slecht.
Koop er nooit nog iets.
Speeltoestel gekocht ,het hout is niet van goede kwaliteit. Het split en de balken lopen scheef ook.

En de levering is ook zeker niet goed.
Heel onbeleefde chauffeur !!!en zette het zomaar voor mijn deur. Heb zelfs niet moeten aftekenen

Een uitgevoerde bestelling krijg je niet aan, telefonisch zijn ze niet bereikbaar, zitten al aan 7h aan wachtende... u wordt zodadelijk geholpen! Via mailings geen reactie! Dus bestelling die maar achterwege blijft kan je dan ook niet annuleren. Hierbij ben je uw geld dus kwijt.... gerechtelijke stappen worden ondernomen!! Graag aan alle klanten deze klachten hebben contact op te nemen. Dit voor gerechtelijke stappen om schadevergoeding en zo ook de webshop te laten sluiten...

Op 24/03 heb ik een brievenbus gekocht inclusief een paal (Perel). Deze zou normaal op 28/03 geleverd worden maar door Corona is deze enorm vertraagd. Ik heb pas 2 maanden later de brievenbus mogen ontvangen.

Bij het installeren bleek dat de brievenbus niet past bij de paal terwijl op de doos staat van wel. De gaten in de brievenbus komen niet overeen met de gaten in de paal waardoor ik deze niet kan gebruiken.

Ik heb al 2 maanden langer op mijn levering moeten wachten en heb begrip voor de huidige situatie omtrent Corona, maar ik kan mijn brievenbus na al die tijd niet gebruiken en zou deze dan ook willen retourneren en mijn geld terug willen. Ik verwacht ook niet dat ik de verzendkosten moet betalen voor deze terug te sturen.

Ik heb zeker 10x gebeld maar er neemt nooit iemand op. Nogmaals ik heb begrip voor de huidige situatie, maar ik verwacht wel van jullie kant dat jullie ook begrip tonen en de brievenbus laten versturen en het geld terug storten. Ik hoef ook geen omruiling aangezien dit een tijdelijke brievenbus was en we nu een definitieve nodig hebben. De brievenbus heeft uiteraard geen schade.

Zeer slechte klantenservice die je nooit kunt bereiken en levering heeft 2 maanden geduurd!!

I've shopped at various Makro stores across the globe and hadn't realised tgey were here in the UK. So super excited, I set out only to be refused entry because I hadn't registered. That was fine, I know a few companies require registration first, but Makro wouldn't let me register because I class as general public and they are only open to trade? Huh? Makes no sense. Why should the UK rules be different for the same company. Left really displeased. Thumbs down for me

Tried to buy items today that i needed for my buisness. Only to be told i could not enter because i had a 9 month old in a pram with me. I feel victimized for being a mother!!. Schools are re-opening atm its ok to shop at a supermarket but not at makro!! What a pharse aslong as your obeying the 2m distance rule whats the problem.

I placed on order online (Order # 2559227) on 27 May 2020, battled for half an hour to pay them, only to discover the next day that 2 items were out of stock and that they took it upon themselves to mark it as "cancelled" MAK2552997 (by the sound of things this is the norm, or are the CRM managers maybe wondering why so many customers are cancelling parts of their orders?). What peeved me was the fact that they took the full amount from my credit card and only notified me the next day that there was no stock! They promised to refund me within 7 days, but from what I'm hearing, I am going to have to kiss my refund goodbye... All good and well if they refund me, but in the mean time I'm paying extra interest FOR 7 DAYS on an amount on my credit card which could have been avoided by having items marked as out of stock WHILE YOU BROWSE (like all other online shops do) or notifying me at checkout BEFORE taking payment for it (like all other online shops do)!
Then this morning I receive an e-mail from them saying that my goods have been transferred to the courier service and that they "will send me an e-mail on the day that they will deliver it to my home" - clearly implying that it will not be today. Without receiving any sms, the couriers arrived unannounced at my home while I was in the shops for my 2-weekly provision run. I have an autoimmune disease which makes me more prone to catch virusses so I'm actually still under lockdown but have no one else to go in my place - hence only 2 weekly outings of no more than an hour. I had to RACE back home, only to have the courier person insist I COMPLETE AN ENTIRE FORM USING A PEN, NOTING MY ADDRESS, FULL NAMES, ID NUMBER AND DATE AND SIGNATURE.
YOU MUST BE JOKING?! I reluctantly signed my signature with my own pen whilst the driver was holding the clipboard for me as best he could at 1.5metres... I then receive the package and Makro's idea of "safe wrapping for transport purposes" involves wrapping a heater haphazardly along with 2 safety goggles with CELLOPHANE (that's right: "Glad Wrap"!!) into a 30L black tote! No bubble wrap, no air-cushions, no polystyrene, NOTHING! I'm disgusted!
Seriously, MAKRO: You were supposed to have this online thing down by now, don't you think?
It's strange that items not marked as essential items under level 5 mysteriously ran out on the online website... Where did the stock go if you weren't allowed to sell it in-store or online, MAKRO? I suppose you just sent it back to your warehouse, huh?

Anderhalve maand geleden een bestelling geplaatst voor pannen en nog altijd niets ontvangen