Magic Hose Anmeldelser 

The offer was for two chairs and free cushions. No cushions sent. Answered one email then had totally ignored me. No answer on customer service number. Going to Trading Standards

AVOID

Don’t waste your time and money on this product. We have been trying to replace it for over 10 days and there has been no response either by email or over the phone. The product supplied is faulty as in the spray does not fix to the hosepipe. Waste of money!

Very very bad product. All the reviews on the site are fake as you can find multiple reviews from same people. I am trying to return the product and I am getting very poor response every time, they are not even accepting the return request, it’s a scam website, stay away and use your money to buy something that will last.

First hose split after 2nd use. They sent a replacement. 2nd hose split on 1st use.

After some back and forth, videos sent for proof etc I asked for a refund only to be told I was past the 28 day refund policy… 🤦🏻‍♀️

They have agreed to send a 3rd hose which I guess I’ll donate.

Waste of money. Don’t buy these unless your water pressure is equivalent to the drip of a melting ice cube.

Absolutely awful company, I bought a hose but it would kot reach so boxed up and sent back. They are saying cannot refund as used. I said it's not used I put it on tap wouldn't reach so boxed again and sent back. Now they won't answer emails. Absolute cowboys 🤠 happy to take tour money and it seems keep your money though yoi have no product. Absolutely atrocious customer service

You won’t get a refund.
They don’t answer the phone. Emails are designed for stalling and avoidance of refunds.
Give this company a very wide swerve.

Warning do not use this product ( Magic Hose) they do not work and they do not give you money back under their guarantee.
The hose is cheap rubbish and leaks order a Hoselock

I purchased a 75 meter magic-hose which turned up the next day as two separate hoses, a 45 m and a 30 m and these look ok, but they are coupled by a cheap bit of plastic which disconnects and splashes everywhere after about ten seconds. Despite repeated emails, they just told me to push it together harder!
I did purchased a brass connector from toolstation for about a £1 which worked to a fair degree although it still leaked. I would not use this company. Oh, and my reviews did not get onto their site, they are a bunch of crooks.

Brought a magic hose and it split down the side on the 4th use. Waste of money.

The connectors on Magic Hose were different to what was shown on the box, the tap end leaked and I couldn’t connect the spray head. In short, I had a handful of email exchanges with ‘Customer Service’ to try and resolve this, sent pictures, received ‘instructions’ in emails that didn’t make any sense, so I asked for instructions to return the hose. I sent it back and was told that the hose was in perfect working order but they would only refund 80% because the box was damaged. I had, of course, opened it. There is more, but in short I wouldn’t recommend buying this product or dealing with this company. I have received my refund of 80% of the original purchase price. To Magic Hose (if you read these reviews): my experience with your product and your company was frustrating and awful. You consistently fell short of answering my questions and not once did you provide information that was useful. I’d suggest you review how you handle customers who actually just want a working product without the hassle.

I ordered the first hose for my elderly mother as she was struggling with a 'regular' hose. Unfortunately, she used it once and it sprung a leak. The customer service replaced it for which we were grateful. However, less than a year later the entire hose has disintegrated. It was expensive. The idea is great but the quality is terrible and therefore it's a waste of money.

Really great company. Excellent customer service. Many thanks for all the help!

Bought 2 x 90m hoses and that arrived in 4 separate hose pipes that they told me later to connect together. First of all that’s not what I purchased.

Secondly the so called 45m only extended to max 20m and I was told it was my water pressure to which I’ve never experienced with these type of hose pipes before.

They’ve offered to refund but I have to pay.

Totally dishonest and not fit for purpose and I’ve wasted £139.00.

Please be wary.

Initially was thrilled as the magic hose was so much easier to use - lighter and did not kink. However, within a couple fo weeks, part ofthe seam along the length split so it became useless and I am back to my old heavy hose. Having looked at the reviews, it doesn't look as though I would get any joy from trying to complain to the company.

I am in the process of a dispute through my credit card about my purchase on which until now has not been delivered. Although, there is a telephone number to call them but it will just ring and no one will pick it up. I ordered on the 8th of August and we are now on the 16th. THIS COMPANY IS FAKE!

Sent item that was nothing like the advertised product. Took a week to reply to email and I have no confidence that I will be refunded for the return despite following the LONG list of return instructions

I bought two hoses just over a week ago and was drenched when turning on the water. No rubber washers at either end of the hose. Four phone calls to their customer service but no response and no answerphone. So completed the online form with comments but no reply. Phoned again yesterday but no response so entered critical review on their website,
It has not been published - no surprise ! Having bought a pack of washers both hoses are working well so two stars for this but zero for non-existent customer service.
DM 9-8-2024

I’m actually unsure if this company is even trading any longer. I can only assume the 5 star reviews are all fake. Do not buy from this company ! I’m in the process of getting a refund via my bank as there is no way of contacting the company no one answers the phone and the online form once filled out doesn’t go through as if this account has been disabled.

The quality of the hose and the metal connections

Great product and fabulous customer service from Ethan who easily arranged a replacement part (due to an error at my end.)