Candy Coat Anmeldelser 

I’ve been a loyal customer of Candy Coat for over 5 years and as much as I love their products the customer service is one of the worst I have ever experienced.
I had an issue with an order and returned the items. 30 days later and I still haven’t received a refund. I’ve opened a case with my bank to try and get my money back and to my disgust Candy Coat are still trying to take money from my bank for the refund amount which is in the dispute.
I won’t be putting any more of my money into this absolutely appalling business… absolutely disgusting how you treat customers.

I ordered some products in December 2024, items were posted but a poor attempt at delivery as the items were left on my door step in clear view for anyone walking past to see. I live in a very busy city on a very busy main road, how anyone thought leaving a parcel in the middle of a door step, with no porch may I add, suffices as a sufficient attempt at delivery. I reached out to Candy coat as soon as as the status of my delivery had changed to delivered but I had no parcel. I received a very snotty email from Candy coat customer service. I then submitted a dispute regarding the matter to which I received a further snotty email telling me my parcel has been delivered and I was wrong to file a dispute. Well my parcel was not successfully delivered and therefore a dispute was filed. I have now been getting ignored for nearly 3 months after sending numerous emails to this Company.
Please read reviews before purchasing, I wish I read reviews beforehand as I now see I’m not the only person who’s had a problem with customer service from this company, and had I read beforehand I would NOT have proceeded to make an order

Ordered a subscription box in December, nothing arrived

Numerous unanswered emails and messages left on all social media platforms all ignored. I emailed mid January and advised I'd be taking them to trading standards. Got an email back saying they had been in business years and this was a bit extreme.

I didn't think it was it seems loads of us have had issues and they don't do anything about it

Finally got a refund

Item not in stock for months doesn't reply emails.

I purchased a gel art kit and a nail oil and I was a little disappointed. The gels are good quality but the pots are barely filled and you get a choice of lamps and I didn't get the one I selected which makes me feel like why bother letting up pick. the nail are brushes are light a feel super cheaply made.finally the nail oil was advertised as non-greasy but this couldn't be further for the truth. I ordered the cherry scent and the only thing cherry about it was the colour sadly.

I ordered a subscription box in December, I never received the order and any emails I sent went unanswered, finally in January I got an answer via Instagram that they would re send my box and look into the problems with subscription, the next day they took the money for the January subscription, still no December box, no tracking information for the January box and no response to emails. I’m going to get the money back through my bank as a scam.
It’s a shame because the products and customer service used to be much better!
But would not recommend ordering from here anymore.

I returned 2 top coats mid-November with the promise that alternative ones would be sent out as soon as they were received. I then heard nothing for weeks, despite me sending multiple emails. Finally on the 1st January I received an email to say they had been dispatched. 3 weeks later they have still not arrived - and again, no email response. Avoid using this company. I wish I had read the reviews before ordering!!!

I ordered a subscription box which was apparently sent on the 23rd of December. It’s now the 17th of January and I haven’t received it.
I’ve emailed 4 times with only one reply with a “I’ll take a look at your account and get back to you asap” - that was 8 days ago.

Judging by the reviews on here it seems to be a common theme of either not receiving orders or utterly awful communication from this company. Wish I’d read them before giving them my money.

UPDATE 31st Jan - still no communication or delivery and they’re deleting my comments off their IG - had to get a refund through my bank

Absolute disgrace of a company!
I placed an order at the beginning on December and I still haven’t received it. I have emailed customer service, no reply!

I am very disappointed and disgusted at this point. I have been a loyal customer for a couple of years and I have always received my orders. I can see many reviews saying the same thing, it’s such a shame.

They are too busy to respond to any of their customers, yet are constantly posting on social media. DO NOT BUY FROM HERE!

Expect the same reply as if you thrown a letter in a bottle into the ocean,None
Absolute joke for customer services.
Easier getting a reply of my dead nan than their
Customer services.
If you order, hope everything is ok because they won’t help

Ordered from Candy Coat in December, didn’t receive any items until today. By this point I had emailed 3 times asking where my order was and for advice. I received NO emails to any of my emails so I assumed the company was dodgy and got a full refund through my bank. I don’t know what condition the items are in yet however I won’t be doing business with them again after this escapade. To not answer customer emails at all and then send out the items after 2+ weeks of nothing is not acceptable. I didn’t know if I was ever going to receive my items after receiving no tracking info and only an order confirmation.

This is my second review because they are just so terrible. I've never experienced a lack of customer service like it. Save yourself the trouble and don't shop here, it will take weeks to get a response of any use and it's like they don't want to resolve the issues you have.
They have lied and caused stress, they're products are not worth it

Ordered in July 24 one pot come and it was open so leaked was told it was the delivery companies fault. And a set come with wrong colour. I asked for this to be rectified and was told I can have 10% off next purchase. I requested the replacement products to be told they are out of stock and will send when back in. Emailed every month and now in december and still waiting

FRAUDULENT ACTIVITY. DO NOT TRUST

My order was delivered since mid last week,items were missing from the order.I contacted this company via email the same day to inform them.I got no response so sent another email,finally got a response over the weekend.They asked for a pic of the invoice/packaging,I sent them this via email.More days passed,no response,sent further email and to date no response.It has been over a week and they have failed to rectify this issue.
Extremely poor level of customer service,how can a company operate in this manner.The reviews on here speaks volumes.This is not my first issue I've had with my orders.They need to do better and resolve issues.They've had over a week to either send me my missing item or refund me.Ignoring customer issues does not make the problem go away.

Placed a big order ( as a student) as I needed some of the products for me next lesson I express DPD them. Emailed them as I wanted to make sure I would get the items in time.
I’d be notified that DPD had failed to turn up. But they was same day courier serving my order to me to take sure I had it on time.

Can I just say how appreciative I am of the customer service I received today. And the team went above and beyond to make sure I had my items ! ♥️

Subscription box drama…

Signed up in early august, first box due between 25th - 30th Aug, finally arrived on 12th sept after loads of chasing. Also lots of lies about “they’ll be sent tomorrow” and then not sent: Got told via insta I’d be receiving a code to pick some free products from the website to apologise from the delay. This never materialised.

Next payment goes out on 15th Sept, box meant to be received 25th - 30th again. This time I don’t chase and wait… I hear nothing so finally chase up on 9th Oct and get told they’ve all been sent so I should have it? Explain I don’t have it, and I never received my Royal Mail tracking etc. Finally turned up on 16th Oct (today). I don’t think it was even a subscription box as I didn’t get the sweets / nail swatches etc they usually send and the packaging was different. Was nice none the less and a good selection of products. Worth much more than the £15 I paid so can’t complain in that respect.

I’ve ended up cancelling the subscription as I can’t be arsed with this every month. It’s actually exhausting having to chase for info. If I hadn’t of chased this month I genuinely don’t think I’d have got the month I paid for as they clearly forgot about my subscription somehow.

The kicker is… I genuinely really like the products and get so excited opening them as I love a surprise. I would definitely have kept this subscription long term if they sent the stuff on time or were proactive about advising about delays.

So to summarise: great products, bad customer service.

I started a subscription in January - it was late being sent. February, had to chase it again as it was late and it arrived open so half of the items were missing, agreed they would send the additional products in the next box... March same story with the time frame... but no
replacement products... Aprils got cancelled after I contacted them because the next subscription went out before i received anything. May - had to be chased, june- late again July??? Still chasing it... August arrived before July?! Ordered a yellow nail polish in August and received a dark brown! They advised it was their error and it would take 2 weeks to get restocked... still waiting.

Products are pretty but not worth the money. Never had the issue with gels before, these peel off after 24 hours.

Won't be buying again. Very disappointed. Customer service is shocking!

As you check out, it says you can add a “freebie”, however it adds the price on anyway. Also, in small writing on the Newbie Bundle, it has preselected an option to get it without the UV lamp. Obviously both of these are a money-grabbing trick! The UV lamp was even in my order confirmation, they don’t want you to notice

The products look nothing like the pictures. No swatches. I’ve ordered multiple orders and been so disappointed because the bottle colours are just completely different from the actual gel colour. Ordered their UV lamp and had so many issues. Customer service is so poor. To get anywhere I had to message them on instagram, their chat and their email. Constantly had to send them’???’ To get replies. Will never be purchasing from them again. Moving over to HONA