Excellent service from Ronan. He really took care when dealing with everything and even remembered me when items came back into stock, which made a big difference. His guidance and advice were spot on... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Suit Arrived so quick. When it arrived it was in a nice big box and wrapped in tissues paper a lot of care went into it and not just folded into a plastic bag. The suit itself was beautiful, a perfect... Se mere
Virksomheden har svaret
Ordered Diesel Jeans at a discounted price with free delivery. They arrived as described. Quicky despatched. Very happy to find exactly what I wanted, great price and free delivery. 100% recommend. On... Se mere
Virksomheden har svaret
Ordered a coat for my husband online that we were unable to buy in our local area. The Louis Boyd site is very easy to use and the whole experience was effortless. Order arrived very quickly and b... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Louis Boyd founded the company in September 1960, when he was just 26 years old, as one of the first dedicated menswear retailers in the town of Newry. Louis Boyd Fashions, as we were then known, grew hugely in popularity providing the people of Newry with brands and styles that they had rarely seen before. Over the years, men and women got a taste of top brands and new styles, such as tapered trousers, slim fit shirts, jeans and more, all of which were available at Louis Boyd's. Today, the business has evolved to house many branches across 5 locations in Newry, Craigavon and Belfast. Louis Boyd now specialises in casual wear, footwear, formal wear, as well as hiring/buying of menswear for formal occasions. We stock top brands and continue to expand our range of suppliers, to service the customer with the most complete experience. Today we're pleased to deliver the premium Louis Boyd experience to customers from all over the globe, continuing the traditions started in this family-run business in 1960.
Kontaktoplysninger
PO Box 224, BT35 5DS, Newry, Storbritannien
- 0300 124 6666
- yourfriends@louisboyd.com
- www.louisboyd.com
4,6
Fremragende
289 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely fantastic service ..quick…
Absolutely fantastic service ..quick delivery and very easy return for one of my items ...highly recommend ..
20. december 2023
can’t get a refund, even with a receipt
I bought a couple of items for my husband for Christmas, unfortunately they were unsuitable as they didn’t fit. The shop didn’t carry anything else he would have liked so I came in with my receipts to only be given a credit note. Unsure as to why I wasn’t allowed a refund as I was within 30 days of purchase. According to the sales staff you only have 2 weeks to return for a refund, which I don’t understand how that’s okay during the festive season. Does that mean if I wish to purchase anything I’m best waiting to Christmas week incase it doesn’t suit? In today’s cost of living crisis, and the fact it is Christmas, I just can’t believe the shop can get away with taking my money and not giving it back.
Absolute shambles. £140 now wasted. Will never shop aim Louis Boyd again.
27. december 2023
Uopfordret anmeldelse
Exchanged item for a different size no…
Exchanged item for a different size no questions asked great service
25. november 2023
first time order and happy with product
ordered for the first time from the website and it got delivered the day after.
Overall I am happy with the coat I received and the quick service.
Quality seems good, but time will tell i guess.
Thanks!
24. november 2023
Uopfordret anmeldelse
Great suit
Great suit, fast delivery, lovely customer service - very impressed.
25. august 2023
Uopfordret anmeldelse
Brilliant company
Have bought from this company many times in store friendly relaxed and online great range and quality of clothing customer service fantastic no hassle returns and money back in account on return s if only every shopping experience was as easy and consistently good
20. juni 2023
Uopfordret anmeldelse
Ordered on line for store delivery
Ordered on line for store delivery. Was called when delivery arrived, picked up order all without any fuss or bother
26. marts 2023
Besvarelse fra Louis Boyd
Thanks for the great review! 😁
Besvarelse fra Louis Boyd
Hi Lorraine,
I don't think this one-star review is quite fair.
Unfortunately, one of the items in your order was bought at the same time as in one of our stores, so we didn't have the item to post out to you.
I apologise for any inconvenience this may have caused. I can see that you were promptly refunded the difference within a couple of hours and the rest of your order was available to collect on the same day.
I understand this may have been frustrating for you but if there's anything further we can do to improve your experience next time, please let us know.
Kind regards,
LB Online Team.
Great Chinos and fast service.
Bought a brand of chinos I couldn't find anywhere else (Mish Mash) and was totally pleased with the chinos and the fast service over the water to England. Will definitely use these boys again.
28. marts 2023
Uopfordret anmeldelse
Besvarelse fra Louis Boyd
Thanks for the great review, Jonathan!
Highly recommend
Ordered Diesel Jeans at a discounted price with free delivery. They arrived as described. Quicky despatched. Very happy to find exactly what I wanted, great price and free delivery. 100% recommend. Only quibble they arrived in a plastic delivery bag, I would of preferred packaging a bit more substantial in case the jeans got ripped or damaged as the postman shoved them through the letter box. Saying that they were totally unmarked. Very happy. Would definitely use again.
24. februar 2023
Uopfordret anmeldelse
Besvarelse fra Louis Boyd
Thanks for the great review, Ian!
We are always looking for ways to improve so we will definitely take your feedback onboard.
Great clothing with great offers
8. februar 2023
Besvarelse fra Louis Boyd
Thanks for the great review, Michael!
Besvarelse fra Louis Boyd
Thanks for the great review!
Made purchases online and paid for them…
Made purchases online and paid for them . Had a missed call with no message left from shop which i had to google number to find out . Received an email to collect and wasn't informed that there were Items not available which were already sold .Only found this out when opened parcel
7. februar 2023
Besvarelse fra Louis Boyd
Hi Michael,
Sorry to see you weren't completely satisfied. I have looked into this and can see that one item in your order was unavailable. It was immediately refunded but, unfortunately, we didn't send an email to let you know this (due to a human error).
The rest of your order was then despatched as normal. We hope to see you online again soon.
Kind regards,
LB Online Team.
Great brands for great prizes
Great brands for great prizes , super friendly professional staff
Highly recommended seller
6. februar 2023
Besvarelse fra Louis Boyd
Hi Frank,
Thanks for the great review! Looking forward to seeing you back online soon.
The LB Online Team.
One star and as it was delayed and the…
One star as it was delayed and the corresponding person wasn't helpful.
I place the order for next day delivery and I didn't receive the order instead I received an email four days later to say it was ready for collection, this was particularly annoying.
When ordering I clicked ship to address and added my details in however I received an email stating they were ready to be collected in Newry which is no were near my given address. once I emailed regarding the query, initially the response was lacking.
I am a frequent shopper at Louis Boyd but this whole experience was very underwhelming. To say that I was accommodated with free shipping is laughable as it stated on the website that free shipping was included when you spent a minimum amount of money and given my orders I was intitled to the free shipping.
6. februar 2023
Besvarelse fra Louis Boyd
Hi Kerry,
Sorry to read that you are not satisfied. I have looked into this and can see that you placed two recent orders with us.
You requested both orders for Click & Collect from one of our stores - both of these orders were ready for collection the next working day after you placed the order.
A couple of days later, we received an email from you stating that you wished to change your shipment method and have the items posted to you instead. You received a friendly response from our online team and we accomodated you with free postage. The orders were recalled from our store and posted to you. I can see from the tracking that they were delivered to your address last week.
I have reviewed all the emails exchanged and it is clear that our team were friendly and helpful at all times. This part of your review in particular is completely unfair.
I also challenge the suggestion that your orders were delayed (since they were ready for collection the next working day - that's as fast as we can ship orders).
I hope you will consider amending your review to reflect the situation more fairly.
Kind regards,
Rónán
LB Online Team.
good man with glasses
Great custermore service and dealt with problem and give me a good deal
20. januar 2023
Besvarelse fra Louis Boyd
Hi Peter,
Thanks for updating your review. Glad we were able to give you a positive experience.
Kind regards,
Online Team
Louis Boyd.
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