Generelt fine produkter, men en aldeles håbløs kundeservice. Når man vil returnere en vare, så bliver man henvist til en returneringsportal, som det var umuligt at få til at fuldføre anmodningen. Så t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Deres produkter er af prima kvalitet og der er rigtig god service når man kontakter dem. Desværre måtte jeg for nyligt finde en anden løsning, da ørepropperne skubbede min psoriasis ind i øret og dann... Se mere
Virksomheden har svaret
Jrg bestilte d. 19.8.2026. Pakken ser ud til at være gået tabt i Amsterdam. Jeg fik dog fat på kundeservice, som har refunderet mine penge. Jeg fik valget om en ny ordre eller pengene. Jeg tør ikke b... Se mere
Virksomheden har svaret
Jeg er autist (Hypersensitiv høresans) og har både Quiet og Experience modellen, og jeg er meget tilfreds. Bruger Quiet hver nat, og sover endelig uden at vågne af de mindste lyde. Experience hjæl... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Loop Earplugs
Skrevet af virksomheden
Your life, your volume.
At Loop Earplugs we are redefining what earplugs look, feel and sound like. Our mission is to give people the freedom to choose how they listen, protect their ears and live life at their own volume.
Our products are designed for style, comfort and performance, making them the perfect solution for everyday use. Whether you need earplugs for concerts and festivals, studying, sleeping, commuting, traveling, motorcycling or DIY projects, Loop empowers you to take control of sound.
Loop users are a diverse community all over the world: festival goers, EDM fans, parents, students, travelers and people with noise sensitivity. Bold, daring and original, Loop Earplugs are more than hearing protection. They are a lifestyle choice that helps you tune in, tune out and live life on your own terms.
Kontaktoplysninger
Lamorinièrestraat 33/105, 2018, Antwerp, Belgien
- hello@loopearplugs.com
- www.loopearplugs.com
3,6
Middel
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gode produkter, dårlig levering
Produktet virker fint. Pasformen er ikke helt iptimal i det ene øre, men sådan er det.
Det er ikke så mærkbart støjdæmpene som jeg havde regnet med, men det er umiddelbart nok. Sikkert også rigeligt fint at have med på lange togture eller lignende. Sovemasken er god, men er lidt smal. Mqn skal lige vende sig til at bruge den. Klart bedre end alle andre sovemasker, som jeg har prøvet.
Leveringen var virkelig langsom. Det tog en uge, idet pakken blev sendt med Cirro fra Holland (lavpris transportør, EU) og så DAO det sidste stykke (dao var hurtigere til gengæld). Leveringstiden var under hvaf jeg forventede og klart længere end oplyst. Ellers er jeg glad for købet.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Lucas,
Thank you so much for taking the time to share your feedback with us! We truly appreciate you sharing your experience and detailing your journey.
We completely acknowledge everything you have shared in your review regarding the fine performance of the product and your findings with the fit not being fully optimal in one ear. We also fully note your observations regarding the noise reduction being different than expected though sufficient for long train trips, your positive experience with the sleep mask along with its narrower design, the adjustment period, and how it compares favorably to other masks you have tried. Finally, we completely acknowledge your notes regarding the extended one-week transit timeline, your experience with the shipping carriers Cirro and DAO, and your overall happiness with your purchase.
We are so glad to hear that the sleep mask and earplugs are proving to be useful for your travels! Because everyone's ear anatomy and facial contours are beautifully unique, your detailed descriptions of the fit and the adjustment period provide our product development team with excellent insights. Additionally, your feedback regarding the transit timeline and shipping journey is incredibly valuable to our logistics team as we continuously work to refine our delivery processes for a more efficient experience.
Thank you again for your purchase and for sharing your insights with our community. We wish you many peaceful and wonderful journeys ahead!
De virker ikke
Jeg bestilte Quiet 2 samt Engage 2. Jeg har kun prøvet Quiet fordi Engage 2 er en gave (hvilket jeg er bekymret for nu). Jeg oplever ingen forskel på om de er i eller ej. Det lydeksempel de giver på hjemmesiden er total misvisende. De virker simpelthen ikke.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Jansson,
Thank you so much for taking the time to share your feedback with us! We truly appreciate you choosing Loop and sharing your experience.
We completely acknowledge everything you have shared regarding your order of both the Loop Quiet 2 and the Loop Engage 2, your thoughtful choice to give the Engage 2 as a gift (as well as your current reflections regarding that decision), and your experience of noticing a minimal difference in sound reduction while trying the Quiet 2. We also fully note your perspective on our website's audio samples and your conclusion on how they perform for you.
Our earplugs are specially engineered to reduce and soften ambient noise rather than blocking it out entirely, allowing you to maintain a comfortable awareness of your surroundings. Achieving the optimal sound-dampening effect relies heavily on finding the perfect acoustic seal within the ear canal, which is why we include four different ear tip sizes (XS-L) to help accommodate everyone's unique ear anatomy.
Your detailed insights are incredibly valuable to us as we continuously work to refine our product guides and online audio examples to make them as clear and accurate as possible for our community.
Thank you again for giving Loop a try, and we wish you and your gift recipient the absolute best on your hearing wellness journey!
Meget lang leveringstid
Meget lang leveringstid! Efter 3 hverdage er der ingen information om leveringstidspunktet.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Bettina, thanks for sharing. We're sorry to hear about your experience, we'll love to see what we can do for you, so one of our champions will get in connected with you via email and help you out with your issue. We greatly appreciate your patience. Your support means the world to us!
Jeg har endnu ikke modtaget min…
Jeg har endnu ikke modtaget min bestilling, som jeg har betalt for. Det er over en måned siden. Det trackingnummer jeg har modtaget på Min pakke virker ikke, og den forventede leveringsdato var for en uge siden. Jeg har desuden ikke fået noget svar på min henvendelse til firmaet. Jeg tror jeg er blevet snydt
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Maria, we're sorry to hear that this has been your experience with us and that you haven't received your order yet. We'll be glad to help you further with your issue and improve your experience, so we've sent a request via email so you can fill the required information for us to find a proper solution for you as soon as possible.
Ankom 5 dage efter bestilling
Mine loops ankom til min adresse ca. 5 hverdage efter jeg havde lagt bestillingen. Super tilfreds! Det er mit andet par.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Rose, thank you so much for sharing your excitement!
We are absolutely thrilled to hear that your second pair of Loops arrived safely and so quickly, just 5 business days is amazing! There is nothing quite like that speedy delivery feeling, especially when you're looking forward to expanding your Loop collection.
Thank you for your continued support and for being such a wonderful part of the Loop community. Enjoy your new pair!
Forkert farve tilsendt:(
Bestilte loop experience i farven love enough, fik tilsendt i farven loud enough… så fik ikke dem jeg havde bestilt, virkelig øv. har ikke prøvet dem til koncert endnu men det virker til de dæmper lyden rimelig fint
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Ditte, thank you for bringing this to our attention. We are truly sorry for the mix-up with your order and that you received the "Loud Enough" color instead of the "Love Enough" pair you were looking forward to. We completely understand how annoying that can be!
On a brighter note, we are glad to hear that they seem to be dampening the sound well for you so far, and we want to make sure you have the exact style you wanted before your next concert.
We'll be glad to help you out so it goes as smoothly as possible, so we've sent a request to you via email so you can fill it out with the information of your order details and we'll follow up via email.
Pengene er trukket
Pengene er trukket, men aldrig fået varen. Firmaet vender ikke tilbage på mail som er sendt.
Vil ikke anbefale denne virksomhed.
Har ingen mail modtaget fra jer selvom i skriver det.
Venter stadig på mit produkt.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Rytteriet,
Thank you so much for taking the time to share your feedback with us regarding your order. We truly appreciate you reaching out to let us know about your delivery status and your experience with our communication channels.
We completely acknowledge that your payment has been processed, that you are currently awaiting the arrival of your product, and that you have sent emails to our team while looking forward to a response. Providing a swift delivery process and ensuring our customer care team is easily and beautifully accessible are our absolute top priorities, and we want to ensure your journey with us is entirely reassuring and positive.
We would love to help you further with this to provide you with your exact delivery details and the dedicated, personal support you deserve. We have just sent you a request so we can continue with your follow-up directly through email right away.
Thank you again for your valuable time and patience, and we look forward to connecting with you and resolving this smoothly very soon!
Bestilte og modtog efter 1 uge - defekte ørepropper
Bestilte og modtog efter 1 uge. Der var en defekt, så de tips der allerede sad på øreproppen kunne ikke komme af uden brug af magt. Det vil sige de var ubrugelige...god start... Men for at lave en reklamation skulle jeg igennem chat robotter før jeg kom til en menneske, jeg sendte billeder af problemet men de ville stadig have mig til at sende /returnere. SÅ det der var et online køb for at spare tid, bliver til en massiv tidskrævende opgave i e-mails og forsendelse, så det droppede jeg. ALDRIG igen... spild af penge.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Allan, thank you for your feedback, and we are truly sorry to hear about the trouble you experienced with the ear tips on your new Loops. This is certainly not the seamless experience we want you to have.
Our earplugs are fully covered by our warranty policy, and our team does ask for items to be returned so our product specialists can evaluate the issue from our end. We understand your time is valuable, but please rest assured that once the process is started, we make sure every customer receives a resolution.
We'll be glad to look further into your issue and find a solution for you as soon as possible, so we've sent a request via email so you can fill the information for us to find your order and help you out.
Venter fortsat på min bestilling
Venter fortsat på min bestilling. Pengene er trukket. Kan ikke komme i kontakt med firmaet. Virker som scam. Kan ikke anbefale.
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello AnneMette,
Thank you so much for taking the time to share your feedback with us regarding your recent order. We truly appreciate you reaching out to let us know about your delivery status and your experience with our contact options.
We completely acknowledge that you are awaiting your package, that your payment has been processed, and that you are seeking a direct connection with our team. Ensuring a reliable delivery experience and providing open, accessible communication are our absolute top priorities, and we want to ensure your journey with us is entirely smooth and reassuring.
We would love to help you further with this to provide you with the exact updates and peace of mind you need. We have just sent you a request so we can continue with your follow-up directly through email right away.
Thank you again for your valuable insights and patience, and we look forward to connecting with you and resolving this beautifully very soon!
Svære at komme i kontakt med via hjemmesiden.
Har ændret min vurdering. Firmaet kontaktede mig hurtigt efter denne anmeldelse og forsendelsesproblemet er løst. Så omend kontakt via hjemmeside ikke var mulig, så har Loop handlet hurtigt igennem Trustpilot og senere også via IG.
Oprindelig anmeldelse:
Produktet har været lang tid under vejs. Firmaet er svære at komme i kontakt med. Den oplyste email kommer tilbage som ukendt, klikker man "contact" ledes man videre til en omgang FAQ.
Det virker umiddelbart som scam.
Super ærgerligt
29. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Lene,
Thank you so much for taking the time to share your feedback with us regarding your order. We truly appreciate you reaching out to let us know about your delivery timeline and your experience navigating our contact options.
We completely acknowledge that your package has been on a longer journey than expected, and we hear your insights regarding trying to reach our team via email and being directed to our helpful FAQ page through the "Contact" link. Providing a swift shipping experience and ensuring our customer care team is easily and beautifully accessible are our absolute top priorities, and we want to ensure your journey with us is entirely reassuring and positive.
We would love to help you further with this to provide you with your exact delivery details and the dedicated support you deserve. We have just sent you a request so we can continue with your follow-up directly through email right away.
Thank you again for your valuable time and patience, and we look forward to connecting with you and resolving this smoothly very soon!
Jeg bestilte 30/5 og har stadig ikke…
Jeg bestilte 30/5 og har stadig ikke modtaget min pakke endnu. Når man prøver at tracke sin ordre kommer der ingen info og man kan kun chatte med en bot på deres hjemmeside
Hold jer væk fra det her scam firma
30. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Camilla,
Thank you so much for taking the time to share your feedback with us regarding your order placed on May 30. We truly appreciate you reaching out to let us know about your delivery journey and your experience with our online tracking and chat assistant tools.
Ensuring a smooth, informative, and reliable delivery process is our top priority, and we want to make sure your package arrives beautifully. To ensure everything is handled perfectly and to provide you with the detailed, personal tracking updates you need, we would love to help you further with this. We have just sent you a request so we can continue with your follow-up directly through email.
Thank you again for your patience and valuable insights, and we look forward to connecting with you and resolving this smoothly very soon!
Har nu ventet på ørepropperne i 4 uger
Har nu ventet på ørepropperne i 4 uger. Når jeg rykker får jeg et robot svar.
Handel ikke her.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Gitte, thanks for sharing. We're sorry to hear about your experience, I can see that one of our champions has already gotten connected with you and helped you out with your issue. We greatly appreciate your patience. Your support means the world to us!
Elendigt fragtfirma og AI kundesupport, men godt produkt
Først en pakke der ikke afsendes, der dannes kun fragt label.
En total umulig mail korrespondance med chatbot. Så er pakken væk, så skal jeg vente, så er den væk igen.
Da jeg beder om annullering af ordren får jeg at vide det ikke kan lade sig gøre da den er afsendt og bare skal vente.
Til sidst får jeg fat i en jeg tror er et menneske, der skriver de afsender en ny pakke.
Men samme scenarie gentager sig nu. Pakken har endnu ikke flyttet sig og der er kun dannet fragtlabel.
Pengene er selvfølgelig hævet for længe siden.
Efter mange forsøg på at få fat på et menneske og ikke en chatbot, sendes en erstatning.
Den nye ordre var efter 12 dage endnu ikke nogen steder at finde, får fat på et menneske igen og pengene retur.
To dage senere modtager jeg erstatnings forsendelsen - som jeg venligt får lov at beholde uden beregning - Og produktet er rigtig godt.
Er glad for ørepropperne og de har klart min anbefaling! Jeg bruger dem hver dag og de gør en stor forskel.
Men! Fragtfirmaet, sammen med en elendig chatbot kundeservice gør at oplevelsen med et ellers godt produkt, ikke var heldigt.
Loop selv overraskede heldigvis positivt efter en måneds frustration over manglende vare.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Maria, thanks for sharing. We're sorry to hear about your experience, I can see that one of our champions has already gotten connected with you and helped you out with your issue. We greatly appreciate your patience. Your support means the world to us!
Har bestilt og pengene er trukket fra…
SCAM!!!
Har bestilt og pengene er trukket fra min konto men jeg har aldrig modtaget noget!
Det er umuligt at komme i kontakt med dem - kun kontakt via chatbot der genererer automatsvar.
Vil på dette grundlag ikke anbefale at købe fra Loop.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Heidi, thanks for sharing. We're sorry to hear about your experience, we'll love to see what we can do for you, so one of our champions will get in connected with you via email and help you out with your issue. We greatly appreciate your patience. Your support means the world to us!
SCAM / FUP
SCAM / FUP
Efter 10 dages ventetid kommer en auto mail med at pakken er væk. Dernæst følger kun AI chat bot og auto-generede mails fra AI der udgiver sig for at være mennesker (fik ordret samme lange svar fra to forskellige navne efter AI angiveligt havde videresendt sagen..)
AI chat bot siger pakken er forsvundet. På mystisk vis ved de lige pludseligt godt hvor pakken er når man vil have penge retur - penge der blev hævet for lang tid siden. Track n trace har ingen detaljer.
Lugter langt væk af at man har hypet sig selv ud på markedet og nu har skåret ned på alt indenfor produkt og service.
Hold jer væk, søg efter alternativer
27. maj 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hi Morten, thank you for sharing your feedback, and we sincerely apologize for the experience you had with your delivery and our support team. We completely understand how important clear communication is when a package goes missing.
We want to assure you that while we do use automated tools to help direct messages quickly, we have a very real, dedicated human team here to help. We are truly sorry that our responses felt repetitive and fell short of the personalized care we aim to provide.
We would love the opportunity to make this right for you. If you haven't already received your refund, please reach out to our team through our official website help center, and we will ensure a dedicated team member manually reviews your case, tracks down the issue, and resolves this for you immediately.
Levering tog 2 uger!!👎👎
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello August,
Thank you for sharing your feedback regarding your recent order. We truly appreciate you letting us know about your experience.
We acknowledge your comments regarding the two-week delivery timeline for your package. We understand that receiving your items in a timely manner is an important part of the experience, and we apologize for all the inconvenience this wait may have caused you.
We are always looking for ways to refine our logistics to ensure a more efficient journey from our warehouse to your door. Your input is very helpful as we continue to improve our shipping processes for the future.
Thank you for your patience and for choosing Loop.
Meget tilfreds
Jeg valgte at give deres produkt en chance og må sige det nok de bedste jeg har prøvet. ændring: lad være med at bruge dem til motorcykel kørsel, de er ikke tilstrækkelig til vindstøj, men ellers er jeg forsat glade for dem.
Leverance var hurtig og jeg fik skrevet mit navn på. Min forventning til produktet blev overgået.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Kent,
It is wonderful to hear that your experience with us exceeded your expectations! Thank you so much for sharing how you’re using your Loops, it’s fantastic to know they have become your go-to companion for your motorcycle rides.
We are so glad that the fast delivery and the personalized touch made your experience feel special. Providing that extra level of care is something we take great pride in, and knowing the product is performing so well for you is the best feedback we could receive.
We appreciate you choosing Loop to join you on the road. Stay safe and enjoy the ride!
Bestilte et sæt Loop Engage 2 tilbage i…
Bestilte et sæt Loop Engage 2 tilbage i februar (d. 28) og har stadig ikke fået dem. Der står dog nu at postvæsenet har været forbi mig 3 gange nu, men jeg har været hjemme alle dagene og der har ikke været nogen.
Nu står der så at min pakke bliver holdt af postvæsenet..
DYBT skuffet og ærligt RASENDE, da jeg ellers har været enormt glad for det sæt jeg havde inden.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Loop Earplugs
Hello Julie,
Thank you so much for reaching out and sharing your experience with us. We truly appreciate your previous support and are so glad to hear how much you enjoyed your first set of Loops; it’s wonderful to have you as part of our community.
It is very clear how much you are looking forward to receiving your new Loop Engage 2, especially since you've been so dedicated to being available for the delivery. We want to make sure your experience with us remains as positive as your first one, and we are fully committed to helping you get your package into your hands as quickly as possible.
We would love to help you further and have just sent a request to your inbox so we can continue with your follow-up through email. This will allow us to coordinate directly with the postal service and find the best solution for you.
We look forward to connecting with you there!
Besvarelse fra Loop Earplugs
Hello Michael,
Thank you so much for the kind words! It’s wonderful to hear that you're enjoying your Loops. We put a lot of heart into designing products that make a real difference in how people experience sound, so knowing that you're happy with them truly makes our day.
We’re so glad to have you in the Loop community!
Besvarelse fra Loop Earplugs
Hello Helle,
Thank you so much for the wonderful feedback! We are thrilled to hear that your Loops arrived quickly and smoothly.
Getting our products into your hands as fast as possible is a top priority for us, so it’s great to know our delivery team hit the mark.
We hope you enjoy the amazing sound experience ahead!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.