London Man Van did a great job with my move. They navigated a tricky move from a houseboat to a second floor flat. They were on time, professional, and efficient. Thank you very much for the good serv... Se mere
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We used London Van Man twice for an event in London – they were fantastic! Very easy to select/arrange collection times. Drove straight to the venue so no delays. Brought straps etc so all our kit... Se mere
Virksomheden har svaret
Great experience with LMV. I booked only a few days in advance, got very nice help over the phone with my reservation, and had a fantastic experience with Casper and Kahn with the move.
Fantastic timely service; removed a heavy three-seater sofa downstairs from the second floor, plus large TV, heavy rug, and various other items. They checked with us for everything. No complaints from... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
LMV Transport / London Man Van offers professional Man with a Van, Removals Services in London. We provide Local and Nationwide Moves from or to London. GET Instant Quote and Book Online. Use PromoCode - SALE-TRUST
Kontaktoplysninger
20-22 Wenlock Road, N1 7GU, London, Storbritannien
- 020 7060 4743
- info@london-man-van.com
- www.london-man-van.com
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Har besvaret 33 % af deres negative anmeldelser
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Used London Man Van just over a week…
Used London Man Van just over a week ago for the first time. I'll start with the positives:
1) The movers were kind and helpful in packing.
2) For the items they unloaded into my house, they were helpful to carry heavier items including the top floor of my house. But, of course, that's part of the service you pay for - so I'd expect no less.
Negatives:
1) Left several items unpacked and not loaded at pickup address.
2) Did not have proper parking arrangement during the loading at the pickup address. They were concerned with the unlocked van's security as they carried items from the property into their van. They had to ask my brother to go sit with the van while they carried items to the van - leaving my mother alone helping the 2 men at the property.
3) Insurance add-on a scam - one of my items (an electric scooter that costs £600) was packed by the men and loaded into the van. This was not unloaded at the drop-off property. However, after unpacking all the contents at the drop-off property, we realised the scooter was not unloaded. Upon raising this with the LMV company, they responded the following:
"We’ve spoken with the driver, and according to his report, the electric scooter was unloaded at the delivery address and placed by the wall in front of the property. It was already dark at the time of unloading, so it’s possible the item was not taken inside immediately.
Please note that any missing or damaged items must be reported on the same day of the service. In this case, more than four days have passed since the move was completed, which unfortunately makes it very difficult for us to investigate further or take responsibility for the item.
As the scooter appears to have gone missing after being unloaded, we kindly recommend that you report this matter to the local police for further investigation."
- Firstly, I don't have a wall in front of my house. I have a fence in front of it.
- Secondly, it's hard to believe that the men would not have brought the scooter beyond the fence into my home - the fence is less than 2 meters from my front door!
- Thirdly, I watched the men unload the van and checked that nothing was left outside the front right up until they left.
- Fourth, their excuse also conveys that they did not do their job that I paid for which was to unload all contents into my property. If they believe they left the scooter out in front of a wall in front of my property, it means they technically left on the sidewalk. That means it was NOT unloaded into my property and left it out on the street.
- I tried to explain all of this to the customer service lady Paulina over the phone and over email, but the company continued to side with the moving men. And despite me pointing out that I paid for insurance, they used their terrible t&c's to rid them of any responsibility.
This was a very upsetting experience and it wasn't cheap. I could've just done it with AnyVan and paid several 100s less. And at least their terms are a bit more reasonable and supportive for the customer as opposed to the scam-like policies that LMV used to protect themselves against any issue raised about them.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Hi Nuno,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you’re unhappy with your experience, and we appreciate the opportunity to clarify the details.
Your move took place on 24/10/2025, and as part of our standard procedure, our office contacted you the next day to complete a service report and ensure everything had gone well. During this call, you confirmed that you were fully satisfied with the service provided and no missing items were reported, including the electric scooter.
The first time we were informed about the missing scooter was on 5 November. According to our terms and conditions, any missing or damaged items must be reported on the same day of the service, as this allows us to investigate effectively while the team is still on-site or nearby. Reporting the issue 12 days later unfortunately falls outside the time frame in which we can take responsibility or carry out a meaningful investigation.
After speaking with the moving team, the driver confirmed that the electric scooter was unloaded at your address and left leaning against a post at the front of the property during handover. The unloading was completed after dark, and the team recall saying goodbye while the scooter was still in that position.
We fully understand your frustration, and losing an item is always upsetting, but based on the timing of the report and the information available from both the team and our follow-up call, we were unable to conclude that the item went missing while in our care.
Our customer service team, including Paulina, did their best to explain this to you based on the documentation and the contractual terms agreed prior to the move.
We sincerely regret that this situation has caused disappointment, and we appreciate your feedback as it helps us improve our communication and service processes.
Kind regards,
London Man Van
Fantastic timely service
Fantastic timely service; removed a heavy three-seater sofa downstairs from the second floor, plus large TV, heavy rug, and various other items. They checked with us for everything. No complaints from either of the two-man team when waiting time was prolonged outside our control. Even when we went beyond the two-hour booked slot, they were transparent that we were going over time and we advised of the extra charge. Despite having another removals booked after us, they didn't push us: just worked at a steady pace and got the job done. A big thank you to the team! Top of our list for next removals.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Hi Cassie, thank you for such a fantastic and thoughtful review! We’re really pleased to hear that our team provided a timely and smooth service, especially with the challenging items like the three-seater sofa, large TV, and heavy rug.
It’s great to know the movers kept you informed, worked patiently despite the delays, and were transparent about the extra time and charges — that’s exactly the standard we aim for at London Man Van. We truly appreciate your kind words and are delighted to be at the top of your list for future removals in London.
A big thank you from our whole team, and we look forward to helping you again!
Excellent Service
Had a fantastic move in day. Marco went above and beyond and provided excellent service! Highly recommend :)
27. august 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you, Ben, for your kind feedback. We’re pleased to hear that your moving day went smoothly and that Marco went above and beyond to provide excellent service. We truly appreciate your recommendation and look forward to assisting you again with any future removals in London.
— The London Man Van Team
Not recommended
We hired London Man Van for moving, unfortunately things were less than ideal. First they damaged brand new large painting canvas, they took a photo of it inside the van and claimed that it was already damaged which is ridiculous. Of course at that point in time, they had all of our items loaded in the van so we couldn't really get into an argument with them while they have our stuff and still need to do the unloading.
Additionally, workers asked to use the toilet, we said yes - big mistake. Bathroom was left horrible dirty and water was all over the place - clearly some kind of ritual washing took place in the sink and they just left a mess with dirt and water all over the place.
Would never hire them again but I'll give them this - majority of items were moved correctly without damage and also work was charged honestly - hourly rate was provided upfront and workers were working hard and didn't dawdle around, hence 2 stars.
5. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Dear Mr Lujic,
We’re sorry to hear that your experience with our service did not meet your expectations. The situation you described regarding the damaged painting and the condition in which your bathroom was left is certainly not acceptable, and we sincerely apologise for this.
At London Man Van, we take great care to handle every item responsibly and to maintain professionalism in our clients’ homes. We will review this matter internally to ensure our standards are reinforced with the team involved.
We appreciate your fair comment about our transparent pricing and the movers’ hard work, and we’re disappointed that these positives were overshadowed by the issues you faced. Your feedback is valuable to us, and we’ll use it to improve our service for future moves.
— The London Man Van Team
Efficient Service
The driver and assistant arrived promptly and effectively and worked out how to proceed with a bulky heavy chair through a narrow hallway. Staff were polite and friendly with good customer care. We would definitely use again.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
hank you, Tammy, for your kind feedback. We’re delighted to hear that our team arrived promptly and handled the bulky chair with care and efficiency. It’s great to know you found our staff polite, friendly, and attentive throughout the move. We truly appreciate your trust and look forward to assisting you again with future removals in London.
— The London Man Van Team
Great service from our removal guys
Great service from our removal guys. They worked hard and efficiently and were very helpful and accommodating. Even were happy to move 13 large potted plants and lots of paving slabs! Would definitely recommend to friends and family!
14. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
ChatGPT said:
Thank you, Dan, for your positive feedback. We’re pleased to hear that our removal team provided great service and handled your move efficiently — even with those heavy potted plants and paving slabs. We truly appreciate your recommendation and look forward to helping you or your friends and family with future removals in London.
— The London Man Van Team
Professional work
Wojtek and his partner arrived on time, moved things within the specified time and were careful with our items. Professional work by a professional team. Couldn't have asked for better.
12. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you David for your excellent feedback. We’re glad to hear that Wojtek and his partner arrived on time, worked efficiently, and took great care of your belongings. It’s wonderful to know you were satisfied with their professionalism. We appreciate your trust and look forward to assisting you again with future removals in London.
— The London Man Van Team
The perfect move
We moved house yesterday and Wojtek arrived with his partner and provided 10/10 service. We were nervous about the amount of stuff we had but they packed everything nicely and found a way to collect all of our stuff including quite heavy items. They carefully unloaded our stuff at the new property and really took care of priceless family heirlooms. We would 100% recommend them if you need movers to help you.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you, Samuel, for your wonderful review. We’re delighted to hear that Wojtek and his partner provided a 10/10 service and handled your move with such care and professionalism. It’s great to know your family heirlooms and heavier items were moved safely and efficiently. We truly appreciate your recommendation and look forward to assisting you again with future removals in London.
— The London Man Van Team
⸻ Smooth and Stress-Free Move – Highly Recommend LMV
I recently moved from one area of London to another, and LMV made the whole process incredibly smooth and stress-free. Wojtek, our driver, was absolutely fantastic—punctual, professional, and super friendly. He and his team of helpers worked efficiently and handled everything with great care, from fragile items to heavy furniture.
What really stood out was how calm and organized the entire team was throughout the day. They were quick but never rushed, and it was clear they knew exactly what they were doing. Everything arrived in perfect condition, and they even helped place the larger items exactly where I wanted them in the new home.
If you’re looking for a reliable, hardworking, and friendly moving team in London, I can’t recommend LMV enough. Huge thanks to Wojtek and the crew!
10. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you for your detailed and thoughtful review. We’re thrilled to hear that Wojtek and the team made your move smooth and stress-free. It’s wonderful to know that everything—from fragile items to heavy furniture—was handled with care and professionalism. Your kind words about the team’s organisation and reliability mean a lot to us. We truly appreciate your recommendation and look forward to assisting you again with future removals in London.
— The London Man Van Team
Excellent removal company
We recently used LMV Transport to move the contents of our flat within Enfield. (We had used them 18 months ago and had been very happy with the service we received). Wojtek and his partner once again provided an excellent and efficient service and the move went ahead as planned without any problems. Highly recommend.
8. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you, Gary, for your continued trust in our service. We’re delighted to hear that Wojtek and his partner once again provided an excellent and efficient moving experience for your flat move in Enfield. It’s always a pleasure to assist returning customers, and we truly appreciate your recommendation. We look forward to helping you again with any future removals in London.
— The London Man Van Team
Excellent company through and through
Excellent company through and through. From the booking process to the actual move, company and team were communicative and kept in touch to answer any questions and made me aware of the process. Our man, Manuel, was a superstar and helped every step of the way. He was brilliant. Would highly recommend to use this company!
4. april 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you, Joshua, for your excellent feedback. We’re so pleased to hear that everything—from the booking process to moving day—went smoothly and that our team kept you well-informed throughout. It’s great to know that Manuel provided such outstanding support and made your move a positive experience. We truly appreciate your recommendation and look forward to assisting you again with future removals in London.
— The London Man Van Team
Movers turned up 2hrs 30mins late
Movers turned up 2hrs 30mins late - I had to call twice before I got any answers. I was told two different stories which made me feel I was being mis-lead. I understand things happen and I would have been more sympathetic if I hadn't had to do all the chasing. That being said when the guys finally showed up they were pleasant and did the job politely and swiftly. This was by no means a difficult job, I paid in advance, which I wouldn't do again. I feel they were less attentive as the money was already in the bank!
26. marts 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Dear Carmel,
Thank you for sharing your feedback. We sincerely apologise for the delay and the lack of clear communication regarding your move. This is not the standard of service we aim to provide, and we completely understand your frustration. Your comments have been shared with our operations team to ensure that similar situations are handled more transparently in the future.
We’re glad to hear that once the movers arrived, they were polite and completed the job efficiently. We appreciate your honesty and will use your feedback to improve our service and communication.
— The London Man Van Team
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you, Myrddin, for your positive feedback. We’re glad to hear that our team handled your move carefully, quickly, and with professionalism. We appreciate you taking the time to share your experience and look forward to assisting you again with future removals in London.
— The London Man Van Team
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you, Lili, for your kind words. We’re delighted to hear that you found our service efficient and careful. Providing a smooth and reliable moving experience is always our goal, and we’re glad we met your expectations. We appreciate your feedback and hope to assist you again with future removals in London.
— The London Man Van Team
Consistently reliable top class service
This is the 4th or 5th time I’ve used LMV and once again the service was 5* Sebastian and his team turned up right on time and quickly got to work. They always go the extra mile and are careful and considerate when moving treasured items. Finding solutions to getting tricky pieces of furniture in and out of tight spaces. A brilliant service when you need it at a stressful time. Can’t praise them enough!
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thanks so much for your continued trust in LMV – it truly means a lot to us! We're thrilled to hear that Sebastian and the team once again delivered a reliable, 5-star moving experience. Going the extra mile and handling your treasured items with care is exactly what our professional movers in London aim for every time.
We're especially glad they could help with those tricky furniture manoeuvres – that kind of hands-on problem-solving is part of what makes a stress-free move in London possible.
As a token of appreciation, we'd love to offer you 5% off your next move as a returning customer who left us a review on Trustpilot. Don’t hesitate to reach out whenever you need us again!
Great service
Friendly service all round, from the booking office to the movers on the day.
I did have to pay for an extra hour, which was £90 but this was stipulated at point of booking.
I highly recommend this company.
17. januar 2025
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
We truly appreciate your kind words and your recommendation! It’s great to hear that both our booking team and movers made your experience a positive one. Transparency around pricing is important to us, so we’re glad everything was clear from the start.
Thank you for choosing our London removals service — we’re always here to provide friendly and reliable support during your house move in London.
As a small thank you for your Trustpilot review, we’d love to offer you 5% off your next move with us. Just let us know when you’re ready!
Amazing service from Maciej and Ali
Maciej & Ali did a superb job! The quote/booking was easy with loads of timeslot to choose even with only a few days in advance. The company will call after the quote to follow up and answer any questions. The driver and porter arrived sharp on time, came in to inspect the things to move before starting the loading, explained the process very thoroughly. The loading was super efficient and done professionally to the truck. Photos taken before driving to the destination. The ride was smooth though with lots of traffic but its no fault of the driver and the company. The driver drove the truck with one of the best manner I have seen - giving ways when he can without delaying the ride. Once arrived at the destination, both the driver and porter came up to the apartment for inspection and started off loading the things from the truck. I asked for a quote for 2.5 hrs and they finished that spot on time. We cannot thank them enough for their hard and professional work. If I ever need removal service again, I sincerely hope I can use the service from Maciej and Ali again.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thanks so much for your amazing review – we’re truly grateful for your kind words about Maciej and Ali! We’re proud to have such dedicated team members who go above and beyond to deliver a smooth and professional removals experience in London.
From the flexible booking process to on-time arrival, careful inspection, and efficient loading and unloading, it’s fantastic to hear everything went seamlessly. Our goal is always to make moving as stress-free as possible, and we're thrilled you felt in good hands with our expert London movers.
We’d absolutely love to assist with any future moves — and as a thank you for leaving a Trustpilot review, you’re welcome to enjoy 5% off your next move with us. Just mention it when booking!
Fantastic move from quote, booking and move.
We moved this weekend so we can renovate and Wojtek and his parter were fantastic! A dream move. Couldn’t be happier. We will definitely be using LMV when we move back and I’ll even see if Wojtek could help us again. We had to make a few changes the day before and it was a breeze dealing with LMV over what’s app. Highly recommend.
12. oktober 2024
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
We’re so happy to hear your move went smoothly – huge thanks for your kind words and for choosing LMV! Wojtek and his partner will be thrilled to know they made your moving day feel like a breeze. It's great that our team could accommodate your last-minute changes quickly over WhatsApp – flexibility is key during a house removal in London.
We're always here to support you, whether it's for your return move or any future project. And if Wojtek is available, we’ll be glad to send him your way again!
As a small thank you for leaving a review on Trustpilot, we’re offering 5% off your next move — just mention it when booking. Wishing you all the best with the renovation!
Fantastic service, couldn’t ask for better!
The service was top quality. Wojtek and his colleague not only moved all my furniture down a tricky flight of stairs without any damage to them but also offered to fix my desk that hadn’t originally been assembled properly and came slightly loose when being carried. Now the desk is properly assembled and won’t get damaged if being moved again. Highly recommend LMV!
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thanks so much for your fantastic feedback! We’re delighted to hear Wojtek and his colleague provided such top-quality service — especially navigating those tricky stairs and going the extra mile to fix your desk. That’s the level of care and professionalism we aim for with every furniture removal in London.
We’re proud to have a team that truly looks after our customers and their belongings. Your recommendation means a lot to us!
As a thank you for taking the time to leave a review on Trustpilot, we’d love to offer you 5% off your next move. Just mention it when you book — we’ll be ready to help anytime!
Top quality service!
Despite our move being quite last minute LMV were really helpful and accommodating. Wojtek and Ali were both really fantastic, on the day they were calm, collected and quick.
They managed to fit complete our move really quickly with minimal fuss and even managed to help us get our sofa out that we thought we were going to have to leave behind.
They were kind and friendly during a time of high stress and we couldn’t have asked for better service!
3. oktober 2024
Uopfordret anmeldelse
Besvarelse fra London Man Van | LMV TRANSPORT LTD
Thank you so much for the wonderful review! We’re so glad Wojtek and Ali were able to make your last-minute move in London smooth and stress-free. It’s always great to hear our team’s calm, friendly approach made such a difference — especially during those high-pressure moments!
Helping you rescue the sofa was a win, and we’re proud our professional removals team in London could get everything sorted quickly and carefully.
As a small thank you for sharing your experience on Trustpilot, we’re happy to offer 5% off your next move — just mention it when booking. We’re always here if you need us again!
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