Linley & Simpson - HeadingleyAnmeldelser 

Both Michael and Paige were an absolute pleasure to deal with throughout the process. Very efficient and personable. Would 100% recommend. Same goes for Inez.

Make sure you never rent with this bureaucratic shambles of a corporate entity. Dealing with problems in the house will be difficult as their contractors are inept. The staff cannot communicate as they are likely on minimum wages and simply care about their lives (as they should). Do not rent with companies like this, landlords are terrible but at least you can speak with an individual rather than a corporate entity. Never again!

From the start of the process with David Reeves valueing my property, to accepting an offer with Kieran Smith managing my sale, i have been kept fully up to date with progress. Kieran has made sure I have been informed of any viewings with plenty of notice, has informed me of feedback and has been very approachable and responsive throughout. I would definately recommend Linley and Simpson, and Kieran Smith to manage your sale.

We rented with Linley and Simpson for two and a half years, and they were often slow to fix issues. They had a portal for reporting repairs, and would usually respond to the initial report within a day or two, but only to ask if we’d tried an obvious fix. They would then take longer to respond to any subsequent messages.

Our experience was typified by a few examples.

Firstly, our boiler frequently lost pressure. We reported the issue, and were asked if we had tried repressurising it ourselves (despite making clear in the report that the issue was the fact we had to do this daily). Eventually, they sent someone round who told us that he could partially fix it but it would need a new control panel for a permanent solution. A month later the boiler fully broke down, leaving us without hot water or heating for 6 days in January. L&S sent someone round the day after we reported this, who advised a new control panel would be needed. We rang L&S 3 times to ask when this would be fixed, before they put in touch with the landlord directly. 3 days after this, someone was sent to repair it. 2 days later, L&S sent us a follow up asking if the problem had been sorted.

We enquired about a partial rent refund for this period, and were told we’d need to submit a written request to put to the landlord. We did this, and chased several times, but never got a landlord response. We asked about it as part of the deposit return and were advised to chase it separately. We did, and never received a response from L&S.

We also had several issues with our washing machine, which was tucked in a kitchen cupboard and was therefore difficult to access the back of ourselves. This broke in early December, and we submitted a report to L&S. They asked if we had tried draining it and cleaning the filter, which we had (and said so in our report). We didn’t receive a further response for a week, so chased and were told they had deprioritised it as it was the run up to Christmas. We rang 3 times after Christmas, and they eventually sent an engineer to fix it (some of our clothes had got caught in a pipe at the back). It broke again a month later, and we reported it. This time it was fixed within a week but we were charged £50 for the call out, as it was the same problem. The invoice was issued to us within an hour of the problem being fixed, marking an impressive improvement in efficiency.

Some other issues were dealt with more quickly (overpayment in rent returned, leak in the bathroom and allowing us to replace a broken bed ourselves), but others were also fairly slow (e.g. a couple of months to sort some damp in the kitchen).

The end of tenancy and deposit return was dealt with efficiently, with some small deductions - £65 for cleaning (we’d paid a separate company for a professional clean but they’d missed a few spots) and £85 to remove a sofa we left.

Overall we often felt frustrated and let down by the service provided, and wouldn’t recommend renting with Linley & Simpson.

As a first time buyer, the process of purchasing a property can be quite daunting, but my experience with Paige Ellis at Linley & Simpson has been excellent so far.

Paige has been professional and responsive; communication has been clear and timely, and any questions or concerns I have had have been dealt with promptly and efficiently.

Paige is very professional and lovely to work with. I visited two properties with her, went ahead with one. She was always on time, had very good communication and was quick to reply to queries and emails, which made the process much easier. I strongly recommend working with her and her team.

Linley and Simpson have been very helpful and communicative, and I would recommend them to any renters, buyers or landlords. Everyone there is polite and professional. Shout-outs to Paige, Inez, Kieran, Abigail, Chloe, Michael, David, Alisha, Luka, Karl, Kayleigh, Ella, Olivia, Hattie, and Alex, who have all helped me out at some point!

My entire experience over many years has been very professional.
Angie has been fabulous managing my properties with good humour and diligence.
Having decided to sell, Michael did the initial sales brochure and negotiations before Kieran taking over and eventually finalising the sale.
Their patience has been very much appreciated. Indeed the three of them have been an absolute joy to work with and I could not recommend them highly enough.

Really good communication throughout the house buying process! We dealt with a few different members of staff, but it never felt like we were being bounced around. Special mention to Paige who was so attentive to all our questions!

Flawless delivery from Linley & Simpson on my house sale and special call out to Paige Ellis on her approach, drive and enthusiasm! A credit to the business.

Kieran and Michael at the North Leeds branch were fantastic to work with. Communicative, prompt, and trustworthy, I’d highly recommend.

I have been a prospective buyer for a property administered by Kieran Smith at L&S.

Throughout our interactions he has always been prompt and helpful, alleviating any delay that could be caused in this process and providing recommendations where needed.

Kieran was so helpful from the start. We felt supported and his communication was brilliant.

We got shown around by Abbie who had put effort into putting extra 2 beds on for us which we ended up going for. Very friendly and knew a lot.

We would like to thank Linley & Simpson - Headingley branch for their help with the selling of our house. It is still in progress, but the staffs have been helpful in giving honest and constructive advice, keeping us updated and supported us from the initial stage all the way to the present, including the time that our property has been off the market and reentered the market again. Special thanks to Kieran Smith as he is our main contact person. His knowing of the market, professional advice and transparent of information are much appreciated.

Special thank you to Kieran Smith for all his help with my current property purchase and previous property sale. Would recommend Linley and Simpson!

We had a great experience with Lindley & Simpson and would highly recommend them. Kieran Smith was our main point of contact, and from the open viewing day right through to handing over the paperwork for the final stages of completion, he kept us fully informed at every step. His communication was clear and consistent, ensuring we were always up to date with progress.

Kieran sold my apartment in less than a week!
So, in the limited time we worked together I can say he was professional and helpful. He handled the offer process very well. Thanks Kieran!

Contractor here - we have 2 invoices for the sum of £560 (such a big amount) which remain unpaid after 6 weeks now. 26 emails, excuse after excuse, lie after lie, send invoice to this emai, send invoice to that email. Its disgraceful that such a big company takes advantage of the little businesses.

Kieran has handled my property negotiations very efficiently. From meeting me at the house and showing me round through to handling the paperwork and dealing with the identity and financial checks.
He has ensured that the procedure has run smoothly and minimised the stress which buying a house creates.